Category: Retail Stores Customer Service Information – Reviews

Retail stores frequently hide their customer service phone numbers. Customerservicenumbers.com lists most major retailers and stores on the website.

  • Banana Republic Customer Service – Reviews And Complaints

    Before using Banana Republic for your clothing and accessory needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Banana Republic, a brand owned by Gap Inc., is known for offering sophisticated, modern clothing and accessories for men and women, blending style with quality and versatility.

    How to Contact Banana Republic

    You can reach Banana Republic customer service using the following details:

    • Phone Number (Customer Support): 1-888-277-8953
    • Email Support: Banana Republic does not provide a direct email for customer support; customers can use the online contact form available on their website.
    • Chat: Available on the Banana Republic website during business hours
    • Customer Service Hours: Support available Monday to Friday, 7 AM to 1 AM (ET); Saturday and Sunday, 7 AM to 11 PM (ET)
    • Corporate Address: Banana Republic, Inc., 2 Folsom St., San Francisco, CA 94105, USA
    • Website: https://www.bananarepublic.com/

    Banana Republic Customer Support Reviews and Complaints

    When considering using Banana Republic for your fashion needs, it’s helpful to review their customer service feedback. Banana Republic competes with other clothing retailers such as J.Crew, Madewell, Coldwater Creek, Ann Taylor, and Brooks Brothers. Customer reviews often highlight the brand’s modern, elegant designs, the quality of materials used, and the versatility of their clothing for both professional and casual wear. Many customers appreciate the frequent promotions and the ease of shopping both online and in-store. However, some complaints focus on issues related to sizing inconsistencies, return policies, and the responsiveness of customer support.
    Comparing Banana Republic with other clothing retailers like J.Crew, Madewell, Ann Taylor, and Brooks Brothers can help you determine which brand offers the best combination of style, quality, and customer support for your wardrobe needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review. Note: This website listing is not associated with Banana Republic. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Marshalls Customer Service: Online Orders, Returns & Complaints

    Marshalls is an off-price retail chain owned by The TJX Companies, Inc. The store sells clothing, shoes, handbags, beauty products, home décor, bedding, luggage, pet items, gifts, and seasonal merchandise. Customers may need Marshalls customer service for online orders, in-store purchases, returns, refunds, shipping problems, gift cards, TJX Rewards questions, product issues, or store complaints.

    Marshalls separates support by issue type. Online order questions, in-store experience concerns, and TJX Rewards credit card questions may require different phone numbers or support channels.

    How to Contact Marshalls Customer Service

    Best Way to Reach Marshalls by Issue

    Online Orders

    For Marshalls.com orders, call 1-833-888-0776 or use the online contact form. Have your order number, account email, shipping address, tracking number, and item details ready. If the issue involves a missing package, damaged item, incorrect item, or delayed refund, include photos and delivery screenshots when possible.

    In-Store Purchases and Store Complaints

    For in-store purchase questions, store experience complaints, employee concerns, checkout issues, or local store problems, call 1-888-627-7425. You can also contact the store directly using the Marshalls store locator. If your complaint involves a specific store, include the store location, date and time of visit, receipt information, and names of employees or managers already contacted.

    Returns and Refunds

    Marshalls accepts many returns in-store, and online purchases may also have return options listed on Marshalls.com. Keep your receipt, packing slip, order confirmation, or shipping label until the refund is fully processed. Refund timing can vary depending on whether the purchase was made in-store, online, by gift card, or by credit card.

    Gift Cards

    For Marshalls gift card issues, check the balance online or contact Marshalls customer service. Keep the physical card, e-gift card email, purchase receipt, and card number until the issue is resolved. If a gift card is lost, stolen, or not activated correctly, support may require proof of purchase.

    TJX Rewards Credit Card

    For TJX Rewards credit card billing, payments, rewards certificates, account access, or card disputes, call the card support number that matches your account. The TJX Rewards Credit Card number is 1-800-952-6133, and the TJX Rewards Platinum Mastercard number is 1-877-890-3150.

    Product Availability

    Because Marshalls is an off-price retailer, inventory can vary by store and change quickly. Customer service may not always be able to locate or reserve a specific brand, size, color, or clearance item. For the best chance of finding an item, contact the local store directly.

    What to Have Ready Before Contacting Marshalls

    • Order number, if the issue involves an online purchase
    • Receipt number or packing slip
    • Store location, date, and time of visit
    • Item description, brand, size, color, and price
    • Tracking number or delivery confirmation
    • Photos of damaged, incorrect, or missing items
    • Gift card number or rewards certificate information, if applicable
    • TJX Rewards account details, if the issue involves the credit card
    • Names of store employees or managers already contacted

    Common Marshalls Customer Service Issues

    Customers may contact Marshalls for help with:

    • Online order delays
    • Missing or damaged packages
    • Incorrect items
    • Return or refund problems
    • In-store customer service complaints
    • Long checkout lines or staffing concerns
    • Gift card balance or activation issues
    • TJX Rewards certificates
    • TJX Rewards credit card billing or payment issues
    • Product availability questions
    • Store safety, cleanliness, or merchandise concerns
    • Account login or password problems

    Marshalls Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for Marshalls. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Marshalls review trend.

    If you have contacted Marshalls about an online order, in-store issue, return, refund, gift card, TJX Rewards question, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    How to Escalate a Marshalls Complaint

    1. Start with the phone number that matches your issue: online order support or in-store support.
    2. If the problem happened in a store, ask for the store manager or contact that store directly.
    3. Use the Marshalls contact form and choose whether the issue involves an online order or in-store experience.
    4. For online order issues, include your order number and tracking details.
    5. For store complaints, include the store location, date, time, and a short summary of what happened.
    6. For TJX Rewards credit card problems, contact the credit card support number directly.
    7. If a payment-card charge, refund, or billing issue remains unresolved, contact your card issuer to ask about dispute options.

    Marshalls Compared with Other Off-Price Retailers

    Marshalls competes with other off-price and discount retailers such as T.J. Maxx, Ross, Burlington, Nordstrom Rack, Saks OFF 5TH, HomeGoods, Sierra, and Walmart. Customers often compare these stores based on price, product selection, return policies, store organization, checkout speed, online ordering, and customer service responsiveness.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Marshalls Customer Service

    What is the Marshalls customer service phone number?

    For online order inquiries, call 1-833-888-0776. For in-store inquiries, call 1-888-627-7425.

    What are Marshalls customer service hours?

    Marshalls lists customer service hours as Monday-Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. Hours may change during holidays or special events.

    How do I contact Marshalls about an online order?

    Call 1-833-888-0776 or use the Marshalls contact form. Include your order number, account email, tracking number, and a clear explanation of the issue.

    How do I complain about a Marshalls store?

    Call 1-888-627-7425, contact the store directly, or use the Marshalls contact form for an in-store experience issue. Include the store location, date, time, and details of what happened.

    Who do I call for the TJX Rewards credit card?

    For the TJX Rewards Credit Card, call 1-800-952-6133. For the TJX Rewards Platinum Mastercard, call 1-877-890-3150.

    Is CustomerServiceNumbers.com affiliated with Marshalls?

    No. CustomerServiceNumbers.com is not affiliated with Marshalls, The TJX Companies, Inc., TJX Rewards, Synchrony Bank, or any related company. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Marshalls customers find the correct support path for online orders, in-store issues, returns, refunds, credit card questions, and complaints.

    Share Your Marshalls Customer Service Experience

    Have you contacted Marshalls about an online order, in-store purchase, return, refund, gift card, TJX Rewards issue, damaged item, shipping delay, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Marshalls, The TJX Companies, Inc., TJX Rewards, Synchrony Bank, or any related company. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • Reach Finish Line Customer Service – Reviews And Complaints

    Before purchasing from Finish Line, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Finish Line is a leading retailer of athletic shoes, apparel, and accessories, offering products from top brands like Nike, Adidas, and Under Armour.

    How to Contact Finish Line

    You can reach Finish Line customer service using the following details:

    • Phone Number: 1-888-777-3949
    • Email Support: Finish Line offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 10 PM ET; Saturday – Sunday, 8 AM – 8 PM ET
    • Corporate Address: Finish Line, Inc., 3308 N. Mitthoeffer Road, Indianapolis, IN 46235
    • Website: https://www.finishline.com/

    Finish Line Customer Support Reviews and Complaints

    When considering purchasing from Finish Line, it’s helpful to review their customer service feedback. Finish Line competes with other athletic retailers like Foot Locker, Champs Sports, Lids, and Dick’s Sporting Goods. Customer reviews often highlight the product selection, sales, and online shopping experience provided by Finish Line. However, some complaints focus on issues related to customer service, order fulfillment, and returns.
    Comparing Finish Line with other athletic retailers can help you determine which offers the best products, pricing, and customer support for your sportswear needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing from Finish Line.
    Note: This website listing is not associated with Finish Line. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Finish Line does not provide support services directly through this website. For any questions or concerns about Finish Line products or services, contact their customer service representative directly.

  • H&M Customer Service: Orders, Returns and Refund Help

    H&M customers commonly need help with an online order, delivery delay, missing package, return, refund, gift card, membership reward, store purchase, or recalled product. The correct support route can depend on whether the purchase was made online, in an H&M store, through an external brand on HM.com, or with Klarna or another payment provider.

    How to Contact H&M Customer Service

    H&M does not prominently publish a general U.S. customer-service email address. Telephone support, chat, the Returns Portal, missing-package claim form, and other online account tools are the primary support routes.

    Best H&M Support Route by Issue

    • Online order: Track the order through My Account or contact customer service.
    • Store purchase: Begin with the store when the issue involves an in-store transaction.
    • Return or exchange: Visit a qualifying U.S. store or register the return online.
    • Missing package or item: Use the missing-item or package claim form.
    • H&M HOME furniture or lighting: Follow the warehouse-return instructions rather than taking the product to a store.
    • External brand purchased through HM.com: Follow the return instructions supplied by that brand.
    • Klarna payment account: Contact Klarna for financing, payment schedules, and Klarna-account issues.
    • Gift card: Contact H&M customer service and retain the card number and PIN privately.
    • Membership points or voucher: Sign in to My Account and contact H&M if the activity remains incorrect.
    • Product recall or safety problem: Stop using the product and check H&M’s recall page and the CPSC database.

    Information to Gather Before Contacting H&M

    • The email address connected to the order or membership
    • The order number, provided privately
    • The purchase or delivery date
    • The store location, when applicable
    • The product name, article number, size, and color
    • The carrier and tracking information
    • The return date and return-tracking number
    • The original payment method
    • Photographs of damage, defects, or incorrect merchandise
    • Any existing support or claim number
    • The requested refund, replacement, return, credit, or other resolution

    Do not publish passwords, complete order numbers, payment details, gift-card PINs, membership barcodes, home addresses, or private customer-service correspondence.

    H&M Customer Service Versus the Corporate Office

    H&M’s U.S. online contracting company is H&M Fashion USA, Inc.

    H&M Fashion USA, Inc.
    300 Lighting Way, Suite 100
    Secaucus, NJ 07094

    The Secaucus address is H&M’s published U.S. corporate address. It is not an automatic return warehouse, retail store, or guaranteed walk-in customer-service location.

    Do not mail clothing, beauty products, home merchandise, or another return to this address. Register the return and use the destination provided on the authorized return label.

    H&M does not currently publish a separate U.S. corporate switchboard. The 1-855-466-7467 number is customer service.

    Can an H&M Order Be Changed or Canceled?

    H&M begins processing orders quickly. Confirmed orders generally cannot be edited to change the product, size, color, shipping address, or delivery method.

    A short cancellation opportunity may be available:

    1. Sign in to My Account.
    2. Open My Purchases or online orders.
    3. Look for the Cancel Order button.
    4. Select it immediately if it remains available.

    If the cancellation button is no longer visible, processing has begun and the order usually cannot be stopped. The customer may need to receive the shipment and use the return process.

    H&M Shipping and Delivery

    Current standard delivery is generally estimated at three to six business days. Delivery can take longer during holidays, promotions, severe weather, inventory transfers, or carrier disruptions.

    Current U.S. delivery options can include:

    • Standard shipping
    • Express shipping
    • Next-day shipping
    • UPS Access Point delivery
    • Ship to Store
    • Same-day store pickup at selected locations

    H&M members currently receive free standard shipping on qualifying orders over $50. Nonmembers receive free standard shipping on qualifying orders over $75. Review the checkout total because thresholds and prices can change.

    An order may arrive in more than one package without an additional shipping charge.

    Missing, Incorrect, or Damaged Orders

    Check the order confirmation before reporting a missing item. An item may have been canceled as out of stock or shipped separately by an external brand.

    For a missing or damaged shipment:

    1. Check the carrier’s tracking page.
    2. Confirm the delivery address.
    3. Check with household members, neighbors, reception desks, and building staff.
    4. Review delivery photographs or location notes.
    5. Submit H&M’s missing-item or package claim.
    6. Retain photographs of damaged merchandise and packaging.

    H&M advises that missing-package claims can require several days for a response.

    H&M Return Policy

    H&M currently provides 30 days to return qualifying merchandise.

    Items should be:

    • Unworn and unwashed
    • In resalable condition
    • Accompanied by a valid receipt or order record
    • Returned with applicable tags and packaging
    • Eligible under the product-category restrictions

    Return restrictions can apply to hygiene-sensitive products, beauty items, special collections, external brands, and certain H&M HOME merchandise. Review the current restricted-item policy before opening or using a product that may need to be returned.

    In-Store H&M Returns

    Qualifying purchases can be returned to an H&M store in the United States, excluding Puerto Rico, within the return period. In-store returns are free.

    Bring:

    • The merchandise
    • The original receipt or online return QR code
    • The original tags
    • The payment card when requested

    H&M HOME furniture, shelving, lighting, and area rugs cannot be returned in stores. External-brand products sold through HM.com may also be excluded from store returns.

    Mailing an H&M Return

    Register an online return through the Returns Portal and select the available return method.

    A flat **$5.99** return-shipping fee is deducted from qualifying mail-return refunds. Online returns must be postmarked within 30 days of delivery.

    Keep the return receipt and tracking number until the refund is complete. More than one order may be placed in one package only when each order has been registered separately and the supplied instructions permit it.

    H&M Refunds

    Approved refunds are issued to the original payment method. Original shipping and handling charges are generally not refundable.

    H&M advises allowing up to 14 days for a refund to be issued. The customer’s bank, credit-card company, gift-card issuer, PayPal, or Klarna may require additional time to post the credit.

    If a tracked return was delivered but no refund appears:

    1. Check for H&M’s return-processing email.
    2. Review the original payment account.
    3. Confirm that 14 days have passed.
    4. Contact H&M with the order and tracking details.

    Klarna and Other Payment Providers

    H&M handles the merchandise order, return approval, and merchant refund. Klarna handles the customer’s Klarna payment plan, payment schedule, and financing account.

    When returning a Klarna purchase:

    • Register the return with H&M.
    • Report the return in the Klarna app when applicable.
    • Retain the return tracking.
    • Monitor both H&M and Klarna for the refund adjustment.

    H&M customer service cannot reset a Klarna password or independently alter a Klarna financing agreement.

    H&M Membership and Rewards

    H&M Membership is free. Members receive digital receipts, personalized offers, points, rewards, and delivery benefits.

    • Members earn points on qualifying purchases and activities.
    • Gift-card purchases do not earn points.
    • Returned purchases reduce the associated points.
    • At 250 points, H&M currently issues a $5 bonus voucher.
    • Tier points and voucher points are governed by the annual membership cycle.
    • A reward used on a returned purchase is not restored as cash.

    When an in-store voucher is activated, it must be used within the displayed time. Do not activate the voucher until the customer is ready to pay.

    H&M Gift Cards

    H&M offers physical and electronic gift cards. H&M Fashion USA, Inc. is the U.S. issuer.

    • Gift cards do not expire.
    • No inactivity or service fees apply.
    • Cards may be used for full or partial payment.
    • Gift-card purchases and use are subject to country restrictions.
    • Cash redemption is available only where required by law.
    • Gift cards cannot normally be used to buy another gift card.

    Do not publish the gift-card number or PIN. A person who obtains both may be able to spend the balance.

    H&M Product Recalls and Safety

    Stop using an H&M product covered by a recall or presenting a possible safety hazard.

    Historical U.S. recalls have involved products such as:

    • Children’s sleepwear that failed flammability requirements
    • Girls’ leggings with a detachable belt component
    • Children’s water bottles with breakable spouts
    • Children’s garments with detachable or hazardous components
    • Men’s bracelets containing excessive lead in the clasp

    Check H&M’s recalled-items page and the CPSC recall database using the exact article or product number. Suspected hazards may be reported through SaferProducts.gov.

    Privacy and Account Security

    H&M accounts may contain purchase history, addresses, membership rewards, digital receipts, saved favorites, and personalized offers.

    If an account may be compromised:

    1. Change the H&M password.
    2. Secure the associated email account.
    3. Review recent orders and saved addresses.
    4. Contact H&M about unauthorized activity.
    5. Contact the payment provider when an unauthorized charge appears.

    Privacy requests can be submitted through H&M’s privacy tools. Certain U.S. privacy opt-out questions may be sent to dataprotection.us@hm.com.

    How to Escalate an H&M Complaint

    1. Call 1-855-466-7467 or use live chat.
    2. Identify whether the complaint involves an online order, store, return, refund, delivery, membership, gift card, or recalled product.
    3. Provide order and payment details privately.
    4. Request and retain a case or claim number.
    5. Save receipts, photographs, tracking, return records, and chat transcripts.
    6. Ask for supervisor review when the initial response does not resolve the documented issue.
    7. Contact the store manager separately when the complaint concerns an in-store interaction.
    8. Contact Klarna or another payment provider when it controls the disputed payment account.

    H&M’s online terms also list the following address for formal written dispute notices:

    H&M Fashion USA Inc.
    Customer Service
    P.O. Box 5571
    Chicago, IL 60608-5571

    Review the current terms before mailing a legal notice. Send copies rather than irreplaceable originals and retain proof of delivery.

    H&M Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published H&M reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.

    Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about clothing style, pricing, sizing, delivery, returns, refunds, gift cards, membership, or customer service.

    Frequently Asked Questions

    What is the H&M customer-service number?

    Call 1-855-HNM-SHOP, or 1-855-466-7467.

    What are H&M’s customer-service hours?

    H&M currently lists telephone and live-agent support daily from 8:00 a.m. to 1:00 a.m. Eastern Time.

    Does H&M offer 24-hour chat?

    The AI assistant is available 24/7. Live-agent support is available during regular customer-service hours.

    What is H&M’s return period?

    Qualifying merchandise may be returned within 30 days.

    Are H&M returns free?

    Qualifying in-store returns are free. A $5.99 fee is deducted from mail-return refunds.

    How long does an H&M refund take?

    H&M advises allowing up to 14 days for the refund to be issued, plus any bank or payment-provider processing time.

    Can I cancel an H&M order?

    Only while the Cancel Order button remains visible in My Account. Confirmed orders generally cannot otherwise be edited.

    Do H&M gift cards expire?

    No. H&M states that its gift cards do not expire and have no inactivity fees.

    Is H&M Membership free?

    Yes. H&M Membership is free.

    Where is H&M’s U.S. corporate office?

    H&M publishes 300 Lighting Way, Suite 100, Secaucus, New Jersey 07094.

    Can I mail a return to the Secaucus office?

    No. Register the return and use the authorized return label and destination.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by H&M, H&M Fashion USA, Inc., H & M Hennes & Mauritz AB, an H&M store, Klarna, a shipping carrier, an external brand, or a payment provider.

    The purpose of the site is to help consumers identify official support routes, document complaints, and report customer-service outcomes.

    Share Your Experience

    Use the review section to describe:

    • The H&M product or order involved
    • The approximate purchase date
    • Whether the purchase was online or in a store
    • The telephone, chat, store, return, claim, or payment route used
    • Whether a case number was created
    • The refund, replacement, return, credit, or other resolution requested
    • The response received
    • Whether the issue was resolved

    Privacy warning: Do not publish passwords, complete order or return numbers, payment-card or Klarna information, gift-card numbers or PINs, membership barcodes, home addresses, private correspondence, children’s information, or unredacted receipts and shipping labels.

    Page Update Note

    This page was updated on July 27, 2026. The update verified H&M’s current telephone number, daily support hours, chat options, U.S. legal company and Secaucus address; added current return, refund, mail-fee, order-cancellation, shipping, membership, gift-card, Klarna, privacy, recall, and escalation guidance; removed the outdated New York address and weekend hours; and removed customer-review themes unsupported by visible CustomerServiceNumbers.com comments.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with H&M, H&M Fashion USA, Inc., H & M Hennes & Mauritz AB, an H&M store, Klarna, a shipping carrier, external brand, or payment provider. CustomerServiceNumbers.com cannot access accounts, cancel orders, locate packages, issue return labels, approve returns, process refunds, restore membership points, replace gift cards, administer recalls, or act on behalf of H&M.

  • Reach Nordstrom Customer Service – Reviews And Complaints

    Before shopping at Nordstrom for your clothing, accessories, and home goods, it’s important to be aware of Nordstrom’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Nordstrom Customer Service Reviews and Complaints

    When considering shopping at Nordstrom for high-quality fashion, beauty products, and home goods, it’s helpful to review Nordstrom customer service reviews and complaints. Nordstrom is a well-known luxury department store that offers a wide range of products, including designer clothing, shoes, accessories, and more. The company has received various feedback from customers regarding their support and service. Reviews often highlight the quality of the products, the attentive customer service, and the convenience of online shopping, while some complaints focus on issues like order processing, returns, and customer support responsiveness. Comparing Nordstrom with competitors like Neiman Marcus, Macy’s, Saks Fifth Avenue, and Bloomingdale’s can provide a broader perspective on customer service experiences in the luxury retail industry.

    How to Contact Nordstrom

    To contact Nordstrom, you can use the following information:

    • General Customer Service Phone Number: 1-888-282-6060
    • Email Support: Nordstrom primarily offers support through their online contact form on the website.
    • Customer Service Hours: Available 24/7 for general inquiries and support.
    • Corporate Office Address: Nordstrom, Inc., 1617 Sixth Avenue, Seattle, WA 98101
    • Website: www.nordstrom.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Nordstrom for your clothing, accessories, and home goods needs.

    Note: This website listing is not associated with Nordstrom or its parent company. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Nordstrom does not provide support services directly through this website. For any questions or concerns about Nordstrom products or services, contact their customer service representative directly.

  • Smith & Hawken Customer Service: Target Orders, Returns, Parts and Complaints

    Smith & Hawken customer service is handled through Target support because Smith & Hawken is now a Target brand for outdoor furniture, garden items and outdoor décor. If you need help with a Smith & Hawken order, return, damaged item, missing part, patio furniture issue, cushion question, delivery problem or product safety concern, use the Target support routes below.

    How to Contact Smith & Hawken Customer Service

    Important Smith & Hawken Brand Note

    Smith & Hawken was previously associated with The Scotts Company LLC, but Target later acquired the Smith & Hawken brand. For current Smith & Hawken products sold through Target or Target.com, customers should use Target support, Target.com order support or Target product safety support. If your issue involves a very old Smith & Hawken item purchased before Target owned the brand, current warranty, parts or replacement support may be limited. Still, Target support is the best starting point for current Smith & Hawken products sold by Target.

    Best Smith & Hawken Support Route by Issue

    • Target.com order problem: Call 1-800-591-3869 or use Target’s online order tools.
    • Store purchase: Start with the Target store where you purchased the item and keep your receipt.
    • Return or refund: Review Target’s return policy and check your receipt, packing slip or Target account for item-specific return terms.
    • Damaged or defective item: Contact Target.com Guest Services or visit a Target store with photos, receipt and item details.
    • Large patio furniture return: Ask Target whether the item is eligible for return pickup or must be returned in store or by mail.
    • Missing hardware or parts: Contact Target support with the product name, item number, order number and photos of the missing or damaged part.
    • Product safety concern: Contact Target product safety and quality support at 1-800-910-6874.
    • Recall question: Check Target’s product recall page and search by product name, manufacturer or item number.

    Information to Have Before Contacting Target About Smith & Hawken

    • Target.com order number or store receipt
    • Product name, item number, UPC or model number
    • Purchase date and Target store location, if bought in store
    • Delivery date, carrier and tracking number, if shipped
    • Photos of damaged furniture, missing parts, packaging, labels or assembly instructions
    • Return barcode, return label or prior support case number
    • Target Circle account email, if relevant
    • Last four digits of the payment card and charge date, if you are asking about billing

    Smith & Hawken Returns, Replacements and Damaged Items

    For Smith & Hawken items purchased from Target, returns and refunds generally follow Target’s return policy and any item-specific terms shown on the receipt, packing slip, Target.com product page or order details. Some large, heavy, outdoor or Target Plus items may have different return instructions. If your Smith & Hawken item arrived damaged, defective, missing parts or different from what you ordered, take photos before discarding the packaging. Include the item number, receipt, order number and photos when contacting Target support.

    Outdoor Furniture, Cushions and Assembly Issues

    For patio furniture, cushions, garden décor and outdoor accessories, check the product page, packaging and assembly instructions before contacting support. Color, cushion size, hardware, seating capacity and material details can vary by item. If you need replacement hardware, cushions or assembly help, Target may need the exact product name or item number. A general “Smith & Hawken patio furniture” description may not be enough to identify the correct set or part.

    Smith & Hawken Reviews and Complaints

    CustomerServiceNumbers.com does not currently show visible Smith & Hawken customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating. Helpful review topics may include Target.com order support, patio furniture quality, delivery problems, damaged items, missing parts, cushion fit, assembly instructions, returns, refunds, product safety, recall help and whether Target resolved the issue.

    Privacy, Billing and Scam Warnings

    • Do not post your full order number, full address, email address, phone number, payment card details, tracking link or Target account login in a public review.
    • Use only official Target or Target.com support pages before entering order, payment or account information.
    • Be cautious with fake support numbers, delivery texts, refund emails, coupon scams and messages asking for verification codes.
    • If you see an unfamiliar Target or Smith & Hawken-related charge, compare it with your Target order history, receipts and card statement before filing a dispute.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Smith & Hawken, Target Corporation, Target.com, Target Brands, Inc., The Scotts Company LLC or The Scotts Miracle-Gro Company.

    Share Your Smith & Hawken Customer Service Experience

    Have you contacted Target about a Smith & Hawken order, patio furniture issue, missing part, damaged item, return, refund, cushion question, product safety concern or delivery problem? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved. Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, phone numbers, email addresses, tracking links or sensitive personal information in your review. Last Updated: July 10, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Smith & Hawken, Target Corporation, Target.com, Target Brands, Inc., The Scotts Company LLC or The Scotts Miracle-Gro Company. Smith & Hawken and Target do not provide customer support through this website. Contact information is provided to help consumers reach the correct company directly, and reviews reflect the experiences and opinions of individual contributors.

  • Aaron’s Customer Service, Payments and Lease Help

    Aaron’s customer service can help with lease agreements, payments, EZPay, online accounts, deliveries, order cancellations, merchandise returns, repairs, Aaron’s Protection+ and Aaron’s Club. Many account and merchandise issues are handled by the local Aaron’s store assigned to the lease, while national Customer Service can assist with general questions and unresolved concerns.

    Aaron’s Customer Service Phone Numbers and Contacts

    The Atlanta corporate number is not the preferred first route for a payment arrangement, delivery, merchandise repair, return, pickup or Protection+ claim. Start with the local store or Aaron’s Customer Service.

    Best Aaron’s Support Route by Issue

    • Payment arrangement: Contact the local store.
    • Make or review a payment: Use MyAccount or contact the store.
    • Cancel or change EZPay: Use MyAccount, call the store or call Customer Service.
    • Order cancellation before delivery: Call 1-888-333-3785.
    • Track an order: Use the tracking link in the order-confirmation email or call 1-888-333-3785.
    • Damaged delivery: Contact the local store immediately.
    • Merchandise repair while leasing: Contact the local store.
    • Return leased merchandise: Arrange pickup or return with the local store.
    • Protection+ claim: Contact the store connected with the lease.
    • Aaron’s Club cancellation: Use MyAccount or contact the local store.
    • Unresolved store complaint: Contact national Customer Service through the telephone number, chat or contact form.
    • Privacy request: Use Aaron’s Privacy Portal or call Customer Service.

    Information to Have Before Contacting Aaron’s

    • Customer name
    • Telephone number and email on the account
    • Local store name and location
    • Lease or agreement number
    • Merchandise description
    • Delivery date
    • Payment dates and amounts
    • EZPay authorization details
    • Same As Cash or early-purchase deadline
    • Order or tracking number
    • Repair or pickup history
    • Previous support case number
    • A concise explanation of the requested resolution
    Do not publicly post a complete lease number, Social Security number, payment-card information, bank details, government identification, pay stub, home address, password, verification code or private account screenshot.

    Is Aaron’s Rent-to-Own a Loan or Credit?

    Aaron’s describes its standard transaction as a lease-to-own or rental-purchase agreement rather than a traditional loan, financing agreement or credit sale. Under a typical Aaron’s agreement:
    • Aaron’s owns the merchandise while it is being leased.
    • The customer pays for continued use through renewal payments.
    • Ownership is not obtained until all required payments are completed or an available purchase option is exercised.
    • The merchandise can generally be returned before ownership is completed.
    • The written agreement controls the payment schedule, total cost, fees, purchase options and return requirements.
    State laws and individual agreements can differ. Review the complete written agreement before signing or making an early-purchase decision.

    Review the Total Cost of Ownership

    The Total Cost of Ownership is generally the cash price of the merchandise plus the cost of lease services, taxes and applicable fees. Before signing, compare:
    • Cash price
    • Payment amount
    • Weekly, biweekly, semimonthly or monthly payment frequency
    • Number of required renewal payments
    • Cost of lease services
    • Total cost of ownership
    • Same As Cash amount and deadline
    • Early Purchase Option amount
    • Optional Aaron’s Club and Protection+ charges
    • Taxes and other applicable fees
    Completing the full lease-ownership plan generally costs more than paying the cash price. Do not compare plans only by the size of one weekly or monthly payment.

    Same As Cash and Early Purchase Options

    Aaron’s states that new agreements with a payment option longer than six months may include a Same As Cash option.
    • The qualifying period varies by location.
    • It is generally 120 days in many locations.
    • California agreements generally use a 90-day period.
    • The customer pays the cash price plus tax and applicable fees when all requirements are met.
    • Regular lease payments must continue until the purchase option is completed.
    After the Same As Cash period expires, the agreement may provide an Early Purchase Option. That amount is generally higher than the cash price but lower than the total cost of completing every scheduled payment. Request the purchase quote and expiration date in writing before submitting payment.

    Make an Aaron’s Payment

    Customers can generally make payments:
    • Through Aaron’s MyAccount
    • Through EZPay automatic payments
    • At the local store
    • By another method accepted by the store and agreement
    Most stores accept cash, checks, money orders and major payment cards. An online agreement normally requires a debit or credit card for the first payment.

    MyAccount Login Problems

    1. Open the official MyAccount page.
    2. Select the login-help option.
    3. Use Forgot Password when applicable.
    4. Check the email account for the reset message.
    5. Call 1-888-333-3785 if the account remains locked.
    Do not create repeated accounts until Aaron’s checks whether the lease is already connected with another email address or telephone number.

    Cancel or Update Aaron’s EZPay

    EZPay authorizes Aaron’s to make recurring payments from the selected card or account on the dates shown in the authorization. Customers can request an update or cancellation through:
    • MyAccount
    • The local Aaron’s store
    • Customer Service at 1-800-950-7368
    Save confirmation of the change. Canceling EZPay does not cancel the underlying lease or remove the obligation to make payments by another authorized method.

    Unexpected or Incorrect Aaron’s Payment

    1. Review the lease payment schedule.
    2. Check whether Aaron’s Club or Protection+ is included.
    3. Review the MyAccount payment history.
    4. Check for a returned or declined earlier payment.
    5. Contact the local store and request an account ledger.
    6. Ask how each payment was applied.
    7. Request correction of any confirmed error.
    8. Contact Customer Service if the store does not resolve the discrepancy.
    Ask for the current payoff amount, past-due amount, next renewal date and total remaining scheduled payments separately. Those figures may not be the same.

    Make a Payment Arrangement

    Aaron’s directs customers to the local store for payment arrangements. Contact the store before the payment date and explain:
    • When the payment can be made
    • Whether the difficulty is temporary
    • Whether EZPay needs to be changed
    • Whether returning the merchandise is being considered
    • Whether a written arrangement can be provided
    Do not assume that a telephone conversation changed the due date. Ask for written confirmation of any approved arrangement and monitor the payment account.

    What if You Can No Longer Afford the Lease?

    Contact Aaron’s before additional payments become past due. Customers can discuss payment options or arrange the return of the merchandise. If the merchandise is returned while the agreement is otherwise current:
    • Future lease-renewal payments generally stop.
    • Previous payments are not refunded because they covered past use.
    • The store should provide documentation showing that the merchandise was returned.
    If the account is already past due, returning the merchandise may not eliminate amounts that became due before the return. Ask for a final written account statement.

    Cancel an Aaron’s Order Before Delivery

    An order can generally be canceled before the merchandise arrives.
    1. Call 1-888-333-3785.
    2. Provide the order number and delivery information.
    3. Request written cancellation confirmation.
    4. Ask when the first payment will be refunded.
    5. Monitor the original payment card.
    The refund is normally returned to the card used for the first payment. Do not rely only on a verbal cancellation when a delivery or payment is already scheduled.

    Aaron’s Delivery and Order Tracking

    The local store normally contacts the customer to arrange delivery. The order-confirmation email should contain a Track Order button and the expected delivery period. Delivery timing can depend on:
    • Local inventory
    • Freight schedules
    • Customer verification
    • Ability to contact the customer
    • Store participation
    • Merchandise category
    • Delivery address
    For additional order-tracking assistance, call 1-888-333-3785.

    Damaged or Incorrect Delivery

    Contact the local store immediately when merchandise arrives damaged, incomplete or different from the order.
    1. Photograph the product and packaging.
    2. Record the model and serial number.
    3. Keep accessories and manuals.
    4. Contact the delivering store.
    5. Explain whether repair, replacement or cancellation is requested.
    6. Do not discard damaged merchandise without instructions.

    Aaron’s Delivery and Setup Limitations

    Aaron’s delivery and basic setup do not necessarily include every installation service. Current exclusions can include:
    • Gas connections
    • Water connections
    • Air-conditioner installation
    • Dishwasher installation
    • Video or camera doorbell installation
    • Assembly of certain specialty items
    Confirm required electrical outlets, water lines, gas connections, dryer vents, clearances and third-party installation before delivery.

    Return Leased Merchandise

    After delivery, customers can contact the local store to arrange a return or pickup, subject to the written agreement. The merchandise generally must:
    • Be in good repair
    • Not be dangerous or unsanitary
    • Include accessories such as remote controls
    • Be accessible for pickup
    Original packaging is not normally required, but all important accessories should be returned. Ask the store for:
    • Pickup date and time
    • Condition report
    • Return receipt
    • Final payment status
    • Confirmation that future EZPay drafts were stopped

    Aaron’s Lifetime Reinstatement

    Lifetime Reinstatement may allow a customer who returned merchandise to resume later at the same point in the ownership plan using the same or comparable-value pre-leased merchandise. Important limitations include:
    • The customer must reapply.
    • Approval is not guaranteed.
    • The replacement merchandise may be comparable rather than identical.
    • Lawn equipment, air conditioners, seasonal items and special-order merchandise can be excluded.
    • Other agreement and store restrictions may apply.

    Service or Repair While Leasing

    The local store handles service and repair needs for merchandise still under an active lease.
    1. Contact the assigned store.
    2. Describe the problem and any safety concern.
    3. Provide the product model and serial number.
    4. Ask whether the item will be repaired, replaced or transported.
    5. Request a service reference number.
    6. Keep records of pickup and return dates.
    Do not independently pay for a repair or allow an unauthorized technician to open the product until the store confirms how that could affect the lease and service coverage.

    Aaron’s Warranty After Ownership

    Aaron’s currently describes a Limited Extended Warranty lasting another 60 days after the lease is completed and ownership transfers, except in North Carolina and Washington. In some states, qualifying Aaron’s Club members may receive additional paid-out product service protection for up to one year after ownership, provided the membership remains active. The written lease, warranty and Club documents control. Contact the local store before arranging outside service.

    Aaron’s Protection+

    Aaron’s Protection+, also called AP+, is an optional add-on attached to an individual lease agreement. Current program features include:
    • Cost equal to 10% of the pre-tax renewal payment
    • Coverage for qualifying theft
    • Coverage for qualifying irreparable damage caused by certain natural events
    • A merchandise-replacement benefit for qualifying losses
    • Separate enrollment for each lease agreement
    It generally does not cover deliberate damage or damage caused by carelessness. To cancel AP+ or begin a claim, contact the local store. Theft claims may require a police report and evidence of forced entry. Disaster claims may require photographs and documentation.

    Aaron’s Club Membership

    Aaron’s Club is an optional membership program currently priced at $11.99 per month. Benefits can include:
    • Lease-related protections
    • Involuntary-unemployment payment waiver benefits
    • Accident assistance
    • Medical-concierge services
    • Shopping, restaurant and wellness discounts
    • Product-service protection after ownership in certain states
    One Club membership can cover multiple active agreements. The membership is not required to open a lease.

    Cancel Aaron’s Club

    1. Sign in to MyAccount.
    2. Open Aaron’s Club Membership.
    3. Select Manage Your Membership.
    4. Select Cancel Membership.
    5. Save the confirmation.
    Customers can also cancel through the local store. Canceling Club membership does not automatically return merchandise or end an active lease agreement.

    “No Credit Needed” and Credit Reports

    “No Credit Needed” does not mean that Aaron’s makes no inquiry into creditworthiness. Aaron’s states that it may:
    • Review credit history and creditworthiness
    • Use consumer-reporting information
    • Consider income, residence and references
    • Require identity verification
    A lease application should not affect the applicant’s FICO score, according to Aaron’s, but the inquiry may appear on a credit report. Aaron’s also states that it does not currently report successful lease payments to credit bureaus. Review all disclosures before applying. Dispute an inaccurate credit-report inquiry directly with the reporting bureau and Aaron’s.

    Review the Agreement Before Signing

    The Federal Trade Commission recommends comparing rent-to-own and lease-to-own plans by reviewing the complete contract and total cost rather than focusing only on the regular payment. Keep a complete copy of:
    • The signed lease agreement
    • Service Plus Addendum
    • Same As Cash terms
    • Protection+ enrollment or rejection
    • Aaron’s Club enrollment
    • EZPay authorization
    • Receipts and payment history
    • Delivery and condition records

    Aaron’s Privacy Requests

    A privacy request is separate from a lease dispute, payment arrangement or merchandise return. Aaron’s may require identity verification before releasing or deleting account information.

    Aaron’s Scam and Account-Security Warnings

    • Use Aarons.com, MyAccount and the official store locator.
    • Do not trust a support number solely because it appears in a search advertisement.
    • Do not share passwords or verification codes with an unexpected caller.
    • Do not publicly post a lease number, Social Security number or bank information.
    • Verify payment requests with the local store or MyAccount.
    • Do not pay an individual employee through a personal payment app.
    • A legitimate account adjustment should not require gift cards or cryptocurrency.
    • A review posted here does not create a payment arrangement, cancel EZPay or return merchandise.

    How to Escalate an Aaron’s Complaint

    1. Contact the local store responsible for the lease.
    2. Ask for the store manager when the issue remains unresolved.
    3. Request an account ledger, purchase quote or written decision.
    4. Call Aaron’s Customer Service at 1-800-950-7368.
    5. Use live chat or the official contact form.
    6. Provide the store, agreement number, dates and requested resolution.
    7. Ask for a customer-service case number.
    8. Save payment records, pickup receipts and correspondence.
    9. Contact the applicable state consumer-protection office when a material dispute remains unresolved.
    10. Report suspected fraud or deceptive conduct to the Federal Trade Commission when appropriate.
    Lease-to-own laws and complaint agencies vary by state. This page does not provide legal advice or interpret an individual agreement.

    Aaron’s Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows an Aaron’s rating of 3.0 out of 5 based on one visible review. The review was submitted in May 2014. The customer said they were making payments of $87.14 but believed only $40 was being applied and wanted to speak with someone. This is one historical payment-allocation question. It does not establish current companywide complaint trends involving pricing, lease contracts, deliveries, repairs, collections or customer-service responsiveness. New reviews can help readers understand current experiences involving MyAccount, EZPay, payment arrangements, purchase options, deliveries, merchandise returns, repairs, Protection+, Aaron’s Club and complaint escalation.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share service experiences since 2004. We independently organize contact routes, lease and payment guidance, complaint information, privacy warnings and reader reviews. We are not owned by Aaron’s, Aaron’s, LLC, The Aaron’s Company, IQVentures, Katapult, any Aaron’s franchise, payment processor, consumer-reporting agency or government office.

    Share Your Aaron’s Customer Service Experience

    Have you contacted Aaron’s about a lease, payment, EZPay draft, Same As Cash option, delivery, return, repair, Protection+ claim or Club membership? Leave a factual review below and explain which store or support route you used and whether the matter was resolved. Comments are moderated. Do not include agreement numbers, Social Security numbers, payment-card or bank details, government identification, complete addresses, reference contact details, pay stubs, passwords, verification codes, private account screenshots or employee personal information. Last Updated: July 14, 2026

    Lease and Customer Service Disclaimer

    CustomerServiceNumbers.com is not affiliated with Aaron’s, Aaron’s, LLC, The Aaron’s Company, IQVentures, Katapult, any franchise, payment processor, consumer-reporting agency or government office. Aaron’s does not provide customer support through this website. Telephone numbers, hours, lease terms, purchase options, program prices, payment procedures, return rules, warranty coverage and corporate ownership can change. Review the current written lease, addenda, payment authorization, account records and official Aaron’s website. This page does not provide financial or legal advice and cannot access an Aaron’s account, change a payment date, cancel EZPay, calculate a purchase option, approve a return, arrange a pickup, repair merchandise, cancel a membership or remove an account balance.

  • New York & Company Customer Service, Returns and Order Help

    New York & Company customer service can help with online orders, shipping, missing items, returns, exchanges, store credit, gift cards and VIP Rewards. The retailer does not currently publish a general order-support phone number, so customers should use the official contact form or email help@nyandcompany.com.

    New York & Company Customer Service Contacts

    The old 1-800-961-9906 number appears in current privacy materials for certain marketing opt-out requests, but it is not published on the current Contact page as ordinary order customer service. Do not mail merchandise returns to the Madison Avenue address. Use the official return portal and the return label generated for the specific order.

    New York & Company Is Now Digital First

    New York & Company now describes itself as a digital-first fashion retailer. Its current collection is sold through NYandCompany.com rather than through the former nationwide network of New York & Company stores. This distinction matters because:
    • Online purchases cannot be assumed to qualify for an in-store return.
    • The former 330 West 34th Street office should not be used as the current order-support address.
    • Older store receipts, merchandise credits and gift cards may require individual review.
    • Current returns are processed through the online portal.
    • Current website terms identify BHSK ECOMM INC as the operator.

    Best New York & Company Support Route by Issue

    • Order status: Sign in to the shopping account or use the tracking page.
    • Order cancellation: Email help@nyandcompany.com immediately and within two hours when possible.
    • Wrong or missing item: Email customer service with the order number and photographs when relevant.
    • Damaged product: Photograph the item, packaging and shipping label before contacting support.
    • Missing shipment: Wait five business days beyond the expected delivery date, then contact support.
    • Return or exchange: Use the official returns portal within 30 days of delivery.
    • Store-credit delay: Provide the return tracking number and delivery confirmation.
    • Instant-exchange charge: Confirm whether the original item was returned within 14 days.
    • RUNWAYREWARDS credit card: Contact Comenity Bank at 1-800-889-0494.
    • VIP Rewards points: Sign in to the New York & Company shopping account.
    • Afterpay payments: Contact New York & Company about the merchandise and Afterpay about the installment account.
    • Privacy request: Use the official privacy-request form or privacy contact listed below.

    Information to Have Before Contacting New York & Company

    • Order number
    • Email address used at checkout
    • Customer name
    • Order and delivery dates
    • Product name, size, color and quantity
    • Tracking number and carrier
    • Return authorization and return tracking
    • Photographs of a damaged or incorrect item
    • Amount charged
    • Last four digits of the payment method
    • Gift-card or store-credit information with the complete code redacted
    • VIP Rewards account email
    • Previous support correspondence
    • A concise explanation of the requested resolution
    Do not publicly post order numbers, complete delivery addresses, payment-card details, gift-card codes, passwords, account credentials or private support messages.

    How to Track a New York & Company Order

    Customers normally receive two emails:
    • An email confirming that the order was received
    • An email confirming that the order shipped
    To check the status:
    1. Open the confirmation or shipping email.
    2. Select the order or tracking link.
    3. Sign in to the New York & Company account when required.
    4. Open Orders.
    5. Review each item because an order may be partially fulfilled.
    6. Allow two to three days for new tracking information to update.

    New York & Company Shipping

    The current website ships within the United States. It advertises free economy shipping on qualifying orders of $99 or more, while expedited rates are calculated at checkout. Most orders are estimated to arrive within approximately two to five days, but the checkout estimate and carrier tracking control the individual shipment. Delays may occur because of:
    • Order volume
    • Preorder merchandise
    • Weather
    • Carrier disruptions
    • Incorrect addresses
    • Inventory shortages
    • Separate fulfillment locations

    How to Cancel a New York & Company Order

    Orders begin processing quickly. A cancellation request must generally be submitted within two hours, but even a timely request is not guaranteed.
    1. Email help@nyandcompany.com immediately.
    2. Use a subject line such as “Urgent Order Cancellation Request.”
    3. Provide the order number.
    4. Identify whether the entire order or one item should be cancelled.
    5. Save the sent email and response.
    An approved cancellation is refunded to the original payment method. If processing or shipping has already begun, the customer may need to receive the order and use the standard return process.

    Missing or Partially Fulfilled Orders

    New York & Company may cancel an unavailable item while shipping the rest of the order. For a partially fulfilled order:
    • Review every shipment confirmation.
    • Check whether an item was cancelled as out of stock.
    • Compare the final charge with the shipped items.
    • Confirm that tax and shipping were adjusted correctly.
    For a package that has not arrived, wait five business days beyond the expected delivery date before reporting it, unless tracking shows an immediate problem such as return to sender or delivery to the wrong state.

    Wrong, Missing or Damaged Item

    Report order problems within 15 days of delivery.
    1. Keep the shipping box, label and product packaging.
    2. Photograph the item and any damage.
    3. Compare the product with the order confirmation.
    4. Email help@nyandcompany.com.
    5. Include the order number and affected item.
    6. Request written return, replacement or credit instructions.
    Do not pay for independent return shipping unless customer service authorizes it or the official returns portal provides instructions.

    New York & Company Return Policy

    Eligible merchandise may be returned within 30 days of delivery for store credit or exchange. Returned merchandise must generally be:
    • Unworn
    • Unwashed
    • In its original condition
    • In the original packaging when applicable
    • Returned with tags attached
    • Not marked final sale
    An ordinary return should not be assumed to produce a refund to the original payment method. The current standard policy provides store credit or exchange.

    How to Start a Return

    1. Open the official returns portal.
    2. Enter the order information.
    3. Select the eligible item.
    4. Choose store credit or exchange.
    5. Generate the prepaid return label.
    6. Package the item securely.
    7. Ship it within 14 days after receiving the label.
    8. Save the carrier receipt and tracking number.
    Do not mail the package to a former store, the old 34th Street office or a privacy-request address.

    Return Shipping Fee

    Customers who did not purchase the optional return-shipping protection at checkout may have a $7.99 return-label fee deducted from store credit or charged in connection with an exchange. The optional checkout return service:
    • May cover the return-label charge for eligible merchandise
    • Does not make final-sale products returnable
    • Does not waive the 30-day deadline
    • Does not waive condition requirements
    Shipping charges from the original order are generally nonrefundable.

    Store Credit and Digital Gift Cards

    When store credit is selected, New York & Company issues a digital gift card after the return is delivered to its warehouse. The current return policy says this store credit:
    • Can be used at NYandCompany.com
    • Is delivered by email
    • Does not expire
    Check spam and promotions folders if the digital credit does not arrive. Contact support with the return-delivery confirmation, but do not send the full gift-card code through an insecure or public channel.

    New York & Company Exchanges

    Customers may request:
    • A different size or color of the same style
    • A different item of equal value
    • A higher-priced item after paying the difference
    For a standard exchange, the replacement order is placed after the warehouse receives the return.

    Instant Exchange Warning

    An instant exchange creates the replacement order before the original item reaches the warehouse. A credit card is required. The card may be charged if the original item is not returned within 14 days. Keep:
    • The return-label creation date
    • The carrier receipt
    • The tracking number
    • The return-delivery confirmation
    • The exchange confirmation
    Contact support promptly if tracking proves timely return but the payment card is charged.

    Final-Sale Merchandise

    Items marked final sale are nonreturnable. Review the product page and cart before completing the purchase. A final-sale designation does not prevent a customer from reporting merchandise that arrived damaged, incorrect or materially different from the order. Contact support within 15 days and document the problem.

    Return or Store Credit Has Not Been Processed

    When a return shows as delivered but no credit or exchange has appeared:
    1. Confirm the delivery date and warehouse location.
    2. Save the carrier tracking page.
    3. Check the email account used for the order.
    4. Check spam folders for a digital gift card.
    5. Email customer service with the order and return tracking.
    6. Ask for written confirmation of the return status.
    Do not describe an ordinary store-credit return as a missing cash refund unless the order qualified for an original-payment refund, such as an approved cancellation or another written exception.

    Preorder Delays

    A preorder is purchased before inventory reaches the fulfillment warehouse. The listed preorder date is an estimate. If the expected date changes, New York & Company says it will provide an updated timeframe. Contact customer service when the new date is unacceptable and request cancellation and refund before the item ships.

    Afterpay Order and Refund Help

    Afterpay manages the installment-payment account, while New York & Company manages the merchandise order.
    • Wrong, missing or damaged merchandise: Contact New York & Company.
    • Payment schedule or Afterpay login: Contact Afterpay.
    • Return: Complete the New York & Company return process.
    • Installments: Monitor Afterpay until the merchant adjustment is processed.
    Creating a return label does not necessarily stop upcoming installments immediately. Keep the return tracking and confirm the adjustment in the Afterpay account.

    RUNWAYREWARDS Credit Card Customer Service

    Contact Comenity rather than retail order support for:
    • Credit-card payments
    • Interest and late fees
    • Credit limits
    • Lost or stolen credit cards
    • Unauthorized credit-card transactions
    • Credit reporting
    • Billing-error notices
    • Account closure
    The payment address may not be the correct billing-error address. Follow the instructions on the credit-card statement when submitting a written dispute.

    RUNWAYREWARDS Certificates

    For a reward certificate, email a copy to help@nyandcompany.com before ordering so customer service can provide a checkout credit. If the order was already placed, New York & Company says it may refund the certificate value to the original payment method or issue store credit. Keep the certificate and written response until the adjustment is complete.

    VIP Rewards Loyalty Program

    VIP Rewards is the shopping-site loyalty program and is separate from the RUNWAYREWARDS credit card. Members can:
    • Create a free shopping account
    • Earn points through eligible activity
    • View points in the account dashboard
    • Redeem points for discounts
    Current program rules state that:
    • Points expire after one year without account activity.
    • Activated rewards do not expire.
    • Points earned on returned merchandise are deducted.
    • Points cannot be applied retroactively after checkout.

    New York & Company Gift Cards

    The current website sells digital New York & Company gift cards. Confirm the recipient’s email before purchasing because delivery is electronic. For a gift-card problem:
    • Check the purchaser’s confirmation email.
    • Check the recipient’s spam folder.
    • Confirm the scheduled delivery date.
    • Contact help@nyandcompany.com.
    • Do not publicly post the card number or redemption code.
    A card or merchandise credit issued by a former New York & Company operator may require manual review. Provide the issue date and proof of purchase without exposing the complete code.

    Promo Code Did Not Apply

    Before placing the order:
    • Check the promotion dates.
    • Review product exclusions.
    • Confirm the minimum purchase.
    • Check whether another discount prevents stacking.
    • Confirm that the code was entered correctly.
    • Take a screenshot of the offer and cart.
    Contact customer service before checkout when possible. A discount may not be added after an order has been completed unless support approves an exception.

    Account Login and Security

    Secure the shopping account if an unfamiliar order, address or password-reset message appears.
    1. Change the New York & Company password.
    2. Secure the connected email account.
    3. Review order history and saved addresses.
    4. Remove unfamiliar information.
    5. Contact order support about unauthorized purchases.
    6. Contact the payment provider about unauthorized completed charges.
    Do not share a password, one-time code or payment details with an unexpected caller claiming to represent customer service.

    Privacy and Marketing Requests

    To stop promotional text messages, reply STOP. Reply HELP for text-program assistance. Stopping marketing texts does not cancel an order, return, credit-card account or VIP Rewards membership.

    Scam and Fake Support Warnings

    • Use NYandCompany.com and the official email addresses listed on the site.
    • Do not trust an unofficial telephone number merely because it appears in a search advertisement.
    • Do not provide passwords or verification codes to an unexpected caller.
    • Do not allow an unknown support agent to control a phone or computer remotely.
    • A legitimate refund should not require gift cards, cryptocurrency or payment to an individual.
    • Verify unexpected shipping, store-credit and reward messages through the official account.
    • Use Comenity’s official site for RUNWAYREWARDS credit-card service.
    • A review submitted here does not cancel an order, create a return or dispute a charge.

    How to Escalate a New York & Company Complaint

    1. Email help@nyandcompany.com.
    2. Provide the order number, dates and requested resolution.
    3. Attach relevant tracking or photographs.
    4. Ask for a written response or case reference.
    5. Reply through the same email thread when following up.
    6. Use the returns portal for an eligible store-credit or exchange request.
    7. Contact Comenity for RUNWAYREWARDS credit-card issues.
    8. Contact Afterpay for installment-account questions.
    9. Contact the payment provider for an unresolved unauthorized completed charge.
    10. Report suspected online-shopping fraud to the Federal Trade Commission when appropriate.

    New York & Company Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows no visible New York & Company reviews and a rating of 0 out of 5 based on 0 reviews. Because no reviews have been submitted, this page does not establish positive or negative New York & Company customer-service trends. Future reviews can help readers understand current experiences involving online orders, shipping, store-credit returns, exchanges, missing packages, VIP Rewards, gift cards, Afterpay and RUNWAYREWARDS credit-card support.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize support contacts, order guidance, return information, credit-card distinctions and reader reviews. We are not owned by New York & Company, BHSK ECOMM INC, ADJHA NY&Co. LLC, Comenity Bank, Afterpay, a shipping carrier or payment provider.

    Share Your New York & Company Customer Service Experience

    Have you contacted New York & Company about an order, cancellation, missing package, wrong item, return, exchange, store credit, gift card, VIP Rewards account or RUNWAYREWARDS certificate? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved. Comments are moderated. Do not include order numbers, tracking numbers, complete addresses, payment details, credit-card account information, passwords, verification codes, gift-card codes, private telephone numbers, personal email addresses or names of individual support employees. Last Updated: July 13, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with New York & Company, BHSK ECOMM INC, ADJHA NY&Co. LLC, Comenity Bank, Afterpay, any shipping carrier or payment provider. New York & Company does not provide customer support through this website. Contact methods, shipping estimates, cancellation windows, return fees, store-credit rules, exchange terms, rewards policies and credit-card procedures can change. Review the current order confirmation, product page, return portal, shopping account and applicable card agreement. This page cannot cancel an order, create a return label, issue store credit, exchange merchandise, restore rewards, access a credit-card account, stop an installment payment or reverse a charge.

  • J.Crew Customer Service, Returns and Order Help

    J.Crew customer service can help with online and phone orders, shipping, cancellations, returns, exchanges, refunds, gift cards, store questions and J.Crew Passport. Customers with a J.Crew Credit Card, J.Crew Mastercard or Afterpay account should use the separate financial provider connected with that account.

    J.Crew Customer Service Phone Number and Contacts

    The New York corporate office is not a merchandise-return center. Do not mail clothing, shoes, accessories or Marketplace merchandise to 225 Liberty Street. Start the return online or take eligible merchandise to a J.Crew retail store.

    Best J.Crew Support Route by Issue

    • Order status: Use the order-status page or sign in to the J.Crew account.
    • Cancel an order: Check Order History immediately for a cancellation option.
    • Change a shipping address: Check whether the edit-address option remains available before processing begins.
    • Change a payment method: J.Crew cannot change the payment method after an order is submitted.
    • Wrong, missing or damaged merchandise: Contact J.Crew Customer Service and preserve the packaging.
    • Online return: Start through the official return portal.
    • Store-purchase return: Return it to a J.Crew retail store.
    • Marketplace product: Follow the third-party vendor’s return instructions.
    • J.Crew Factory order: Use J.Crew Factory customer service and return channels.
    • J.Crew Passport: Sign in to the shopping account or contact J.Crew Customer Service.
    • J.Crew credit-card account: Use Synchrony Bank and the number on the back of the card.
    • Afterpay payments: Contact Afterpay for the installment account and J.Crew for merchandise issues.
    • Gift-card balance or problem: Use the official J.Crew gift-card page or customer service.
    • Privacy request: Email privacy@jcrew.com.

    Information to Have Before Contacting J.Crew

    • Order number
    • Email address used for the order
    • Customer name
    • Billing and shipping ZIP codes
    • Order and delivery dates
    • Product name, item number, size and color
    • Seller name for a Marketplace product
    • Carrier and tracking number
    • Return confirmation and tracking number
    • Photographs of damaged or incorrect merchandise
    • Date and amount of a disputed charge
    • Last four digits of the payment method
    • Previous customer-service case or email
    • A concise explanation of the requested resolution
    Do not publicly post complete order numbers, mailing addresses, card details, gift-card numbers, PINs, account passwords, verification codes or return-label barcodes.

    How to Track a J.Crew Order

    Customers can track an order through the order-status page or the Order History section of a registered account.
    1. Open the official order-status page.
    2. Enter the requested order and customer information.
    3. Review each shipment separately.
    4. Open the carrier tracking link after the order ships.
    5. Check the delivery estimate and any carrier exception.
    A single order may arrive in multiple packages. J.Crew can also charge the payment method separately for each shipment, including prorated shipping charges.

    How to Cancel a J.Crew Order

    Eligible orders can be cancelled for only a short time after they are placed.
    1. Sign in to the registered J.Crew account.
    2. Open Order History.
    3. Select Show Order Details.
    4. Choose Cancel Order if the option is displayed.
    5. Save the cancellation confirmation.
    If the cancellation option is no longer shown, J.Crew has likely begun processing the order. Customer service generally cannot stop it, but eligible merchandise can be returned after delivery.

    Change the Shipping Address on an Order

    J.Crew provides a limited period in which an address may be edited.
    1. Open Order History.
    2. Select the affected order.
    3. Look for an edit-address option.
    4. Enter and verify the corrected address.
    5. Save the confirmation.
    If the option has disappeared, the order has likely entered fulfillment. J.Crew cannot modify the payment method after submission and does not permit changes to overnight or express orders once placed.

    J.Crew Shipping and Delivery

    Current U.S. shipping options generally include:
    • Standard shipping: Approximately 3–6 business days
    • Expedited shipping: Approximately 2–3 business days
    • Overnight and Saturday delivery: Available for qualifying orders and addresses at checkout
    • J.Crew Passport shipping: Free qualifying standard shipping for logged-in members
    J.Crew ships to all 50 states, Washington, D.C., U.S. territories, P.O. boxes and eligible APO, FPO and DPO addresses. Available services can depend on the address and merchandise. Monogrammed and personalized merchandise may require up to two additional weeks.

    Multiple J.Crew Shipments and Charges

    An order may be divided when products come from different inventory locations or Marketplace vendors. Customers may see:
    • Separate shipping confirmations
    • Different tracking numbers
    • Separate completed charges
    • Prorated shipping charges
    • Vendor-branded packaging
    Compare the combined completed charges with the order total before reporting a duplicate transaction. A temporary authorization and a later completed charge can also appear at the same time.

    J.Crew In-Store Pickup

    In-store pickup is available for qualifying products and locations.
    • Wait for the email confirming that the complete order is ready.
    • Bring the pickup notification and government-issued photo identification.
    • Another person may pick up the order if they have the notification and their own identification.
    • The order is held for up to seven calendar days.
    If the order is not collected within seven days, it is returned to the warehouse. J.Crew issues the refund to the original payment method, with another three to five business days commonly required for the credit to appear.

    Missing J.Crew Package

    1. Check whether the order was divided into multiple shipments.
    2. Review the carrier tracking page.
    3. Confirm the delivery address.
    4. Look near doors, mailrooms and other delivery locations.
    5. Ask household members or building staff.
    6. Contact the carrier about a delivery exception.
    7. Contact J.Crew Customer Service with the order and tracking numbers.
    Report a package marked delivered but not received promptly. Do not publicly post a tracking number or complete delivery address.

    Wrong, Missing or Damaged Item

    Keep the merchandise, shipping box, packing slip and product tags until J.Crew provides instructions.
    1. Photograph the item and packaging.
    2. Compare the item number, size and color with the order.
    3. Check whether another package is still in transit.
    4. Call 1-800-562-0258, use live chat or email customer service.
    5. Explain whether a replacement, exchange or refund is requested.
    Contact customer service before paying to return merchandise that J.Crew sent incorrectly or that arrived damaged.

    J.Crew Return Policy

    J.Crew generally accepts eligible U.S. returns requested within 30 days of the original purchase with proof of purchase. Merchandise must generally be:
    • Unworn
    • Unwashed
    • Undamaged or defective
    • Returned with the required proof of purchase
    • Received and processed within the applicable return period
    Swimwear without its hygienic liner is ineligible. Monogrammed, personalized, lingerie, vintage, altered and final-sale merchandise generally cannot be returned or exchanged.

    How to Return an Online J.Crew Purchase

    1. Open the official J.Crew return portal.
    2. Enter the order information.
    3. Select the qualifying items.
    4. Choose a refund or eligible exchange.
    5. Generate the prepaid label or QR code.
    6. Include the correct return packing slip.
    7. Package the merchandise securely.
    8. Save the carrier receipt and tracking number.
    J.Crew deducts $7.50 from the refund when its prepaid return label is used. Customers can instead use their own insured and traceable shipping method.

    Return an Online Purchase to a J.Crew Store

    Eligible online and phone purchases shipped to a U.S. address can be returned to a J.Crew retail store under the current policy. Bring:
    • The merchandise
    • The packing slip or order confirmation
    • The original payment method when available
    • Gift receipt for a gift return
    J.Crew merchandise cannot be returned to a J.Crew Factory store.

    Return a J.Crew Store Purchase

    A purchase made at a physical J.Crew store must be returned to a J.Crew store. It cannot be mailed through the online return system. Cash-purchase returns require the original receipt and government-issued identification. Refunds are generally made to the original payment method unless J.Crew agrees to another form.

    J.Crew and J.Crew Factory Are Separate Return Systems

    • J.Crew merchandise must be returned through J.Crew.
    • J.Crew Factory merchandise must be returned through J.Crew Factory.
    • J.Crew stores do not accept Factory returns.
    • J.Crew Factory stores do not accept regular J.Crew returns.
    Check the order confirmation, website address and clothing label before beginning the return.

    J.Crew Marketplace Returns

    J.Crew Marketplace merchandise is sold and shipped by a third-party vendor. Marketplace products:
    • May arrive in packaging displaying the vendor’s branding
    • Must be returned directly to the vendor
    • Cannot be returned to a J.Crew store
    • Cannot be mailed to the J.Crew distribution center
    • Do not qualify for the standard J.Crew exchange process
    Follow the return instructions included with the package. Keep the seller name, return authorization and carrier tracking until the refund is complete.

    J.Crew Exchanges

    J.Crew provides free exchanges for qualifying U.S. online purchases. The replacement must generally be:
    • The same style number
    • The same color
    • A different size
    Exchanges exclude final-sale, Marketplace, monogrammed and personalized items, along with products paid for using loyalty rewards. The normal return-eligibility rules still apply.

    Return Processing and Missing Refunds

    J.Crew advises allowing up to two weeks from the mailing date for a return to be processed. A return missing its packing slip may require up to an additional week. After the processing-confirmation email, the credit generally takes another three to five business days to appear. If a refund remains missing:
    1. Confirm that the package was delivered.
    2. Check whether the return included the packing slip.
    3. Review the original payment account.
    4. Allow the published processing period.
    5. Contact J.Crew with the order and return tracking numbers.
    6. Ask for the refund date, amount and reference number.

    Returning Multiple Orders Together

    Multiple orders can be mailed in one package, but a separate return must be initiated for each order.
    • Create a return for every order.
    • Include each return packing slip.
    • Use the correct generated label.
    • Keep a record of every item placed in the package.
    Missing packing slips can delay processing and make it harder to match the returned merchandise to the correct order.

    J.Crew Gift Returns

    A mailed gift return is generally refunded to a J.Crew e-gift card. An in-store gift return requires a gift receipt and is generally refunded to a J.Crew gift card. The original purchaser’s payment method is not normally credited when the recipient uses the gift-return process.

    Final-Sale and Personalized Merchandise

    Final-sale, monogrammed, personalized, lingerie, vintage and altered products generally cannot be returned or exchanged. Contact J.Crew promptly when an ineligible item arrives:
    • Damaged
    • Defective
    • In the wrong size or color because of a fulfillment error
    • Materially different from what was ordered
    Photograph the problem before wearing, washing, altering or discarding the item.

    J.Crew Price Adjustments

    J.Crew currently offers one price adjustment on full-price merchandise when the price is reduced within seven days of the retail purchase or mail-order ship date. The request must generally include the original receipt. Merchandise already purchased with a coupon or promotion is not eligible for another discount, and current promotions cannot normally be applied retroactively.

    J.Crew Passport Rewards

    J.Crew Passport is a free U.S. loyalty program available to qualifying residents age 18 or older. Benefits can include:
    • Free qualifying shipping
    • Personalized offers
    • Birthday and half-birthday offers
    • Anniversary rewards
    • Early access
    • Member events
    • Tier-based benefits
    J.Crew phased out points for Passport members who are not J.Crew cardmembers on January 1, 2025. Current J.Crew Credit Card and Mastercard holders can continue earning points under the card and Passport program rules. Issued rewards generally expire 90 days after appearing in the account unless their individual terms provide another expiration date. A reward applied to returned merchandise is forfeited.

    J.Crew Credit Card Customer Service

    The current J.Crew Credit Card and J.Crew Mastercard are issued by Synchrony Bank. Contact Synchrony rather than J.Crew retail support for:
    • Credit-card payments
    • Autopay
    • Interest and late fees
    • Credit limits
    • Lost or stolen cards
    • Unauthorized card transactions
    • Credit reporting
    • Billing-error notices
    • Closing the credit account
    J.Crew’s return department handles the merchandise return, while Synchrony manages the credit-card account and statement.

    J.Crew Purchases With Afterpay

    Afterpay divides an eligible purchase into four payments, generally collected every two weeks. The current J.Crew program is available for qualifying orders between $1 and $1,000.
    • Merchandise, shipping or return problem: Contact J.Crew.
    • Payment schedule or Afterpay login: Contact Afterpay.
    • Return: Use the J.Crew return process.
    • Installments: Monitor the Afterpay account until the refund adjustment appears.
    Afterpay cannot currently be used for Marketplace products, backordered merchandise, monogrammed items or gift cards. A return does not necessarily stop upcoming installments immediately. Keep the return tracking and confirm that Afterpay applies the merchant adjustment.

    J.Crew Gift Cards

    J.Crew sells physical and electronic gift cards. Customers can check a balance and review gift-card terms through the official gift-card page. For a missing e-gift card:
    • Verify the recipient’s email address.
    • Check spam and promotional folders.
    • Confirm the scheduled delivery date.
    • Contact J.Crew Customer Service.
    Never post the complete gift-card number or PIN in a public review or send it to an unexpected caller.

    J.Crew Account and Privacy Requests

    The privacy-request number and address are not ordinary order-support channels.

    J.Crew Scam and Fake Support Warnings

    • Use J.Crew.com and its official Contact Us page.
    • Do not trust a support number solely because it appears in a sponsored search result.
    • Verify unexpected package-tracking messages through the official order record.
    • Do not pay an unexpected shipping fee through a text-message link.
    • Do not provide account passwords or verification codes to an unexpected caller.
    • Do not allow an unknown support representative to control a phone or computer remotely.
    • A legitimate refund should not require gift cards, cryptocurrency or payment to an individual.
    • Use Synchrony’s official portal for J.Crew credit-card service.
    • A review posted here does not cancel an order, start a return or dispute a charge.

    How to Escalate a J.Crew Complaint

    1. Call 1-800-562-0258.
    2. Use J.Crew live chat or email contactus@jcrew.com.
    3. Provide the order number, dates and requested resolution.
    4. Include tracking information or photographs when relevant.
    5. Ask for a customer-service case or reference number.
    6. Reply through the same email or chat record when following up.
    7. Contact the Marketplace vendor for a vendor-fulfilled item.
    8. Contact Synchrony for a credit-card account problem.
    9. Contact Afterpay for installment-account questions.
    10. Contact the payment provider for an unresolved unauthorized completed charge.
    11. Report suspected online-shopping fraud to the Federal Trade Commission when appropriate.

    J.Crew Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows a J.Crew rating of 3.0 out of 5 based on one visible review. The review was submitted in June 2014 and concerns a customer who said store employees at the former Greensboro, North Carolina, Friendly Center location did not greet or assist them. The customer left without making a purchase. This is one historical store-service experience. It does not establish current companywide trends involving J.Crew’s online orders, product quality, sizing, returns, refunds, Marketplace vendors or customer-service response times. New reviews can help readers understand current experiences involving online orders, store service, shipping, returns, exchanges, refund processing, J.Crew Passport, gift cards, Afterpay and credit-card routing.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize contact routes, order guidance, return information, payment-provider distinctions and reader reviews. We are not owned by J.Crew, J.Crew Group, J.Crew Factory, Madewell, Synchrony Bank, Afterpay, any Marketplace vendor, shipping carrier or payment provider.

    Share Your J.Crew Customer Service Experience

    Have you contacted J.Crew about an online order, store experience, cancellation, missing package, Marketplace product, return, exchange, refund, Passport reward, gift card or damaged item? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved. Comments are moderated. Do not include complete order numbers, mailing addresses, tracking numbers, payment details, credit-card account information, gift-card numbers, PINs, passwords, verification codes, private telephone numbers, personal email addresses or names of individual employees. Last Updated: July 13, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with J.Crew, J.Crew Group, J.Crew Factory, Madewell, Synchrony Bank, Afterpay, any Marketplace vendor, shipping carrier or payment provider. J.Crew does not provide customer service through this website. Telephone numbers, hours, shipping charges, return deadlines, return-label fees, rewards benefits, credit-card terms and Marketplace policies can change. Review the current order, receipt, product page, return portal, rewards account and applicable financial agreement. This page cannot cancel an order, change an address, create a return label, issue a refund, exchange merchandise, restore rewards, access a credit-card account, modify Afterpay installments or reverse a payment.