Category: Retail Stores Customer Service Information – Reviews

Retail stores frequently hide their customer service phone numbers. Customerservicenumbers.com lists most major retailers and stores on the website.

  • Reach Call Things Remembered Customer Service – Reviews

    Before shopping at Things Remembered, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. The company is a specialty retailer that offers personalized gifts, including engraved jewelry, custom home decor, and unique keepsakes, known for their quality and sentimental value.

    How to Contact Things Remembered

    You can reach Things Remembered customer service using the following details:

    • Phone Number: 1-866-902-4438
    • Email Support: They offersupport through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET
    • Corporate Address: Things Remembered, Inc., 5500 Avion Park Drive, Highland Heights, OH 44143 USA
    • Website: https://www.thingsremembered.com/

    Things Remembered Customer Support Reviews and Complaints

    When considering shopping at Things Remembered, it’s helpful to review their customer service feedback. The company competes with other personalized gift retailers like Cafe Press, Etsy, Personalization Mall, Zazzle, and Shutterfly. Customer reviews often highlight the quality of the engraving, the variety of gift options, and the customer service provided by Things Remembered, particularly for those seeking meaningful and personalized gifts. However, some complaints focus on issues related to customer service, delivery times, and product quality.
    Comparing Things Remembered with other personalized gift retailers can help you determine which offers the best products, pricing, and customer support for your gifting needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

    Note: This website listing is not associated with Things Remembered. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Call Sur La Table Customer Service – Complaints And Reviews

    Before shopping at Sur La Table, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Sur La Table is a specialty retailer that offers a wide range of kitchenware, cookware, and culinary tools, known for its high-quality products and cooking classes.

    How to Contact Sur La Table

    You can reach Sur La Table customer service using the following details:

    • Phone Number: 1-317-559-2041
    • Email Support: Sur La Table offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 5 PM PT
    • Corporate Address: Sur La Table, Inc., 6100 4th Avenue South, Suite 500, Seattle, WA 98108
    • Website: https://www.surlatable.com/

    Sur La Table Customer Support Reviews and Complaints

    When considering shopping at Sur La Table, it’s helpful to review their customer service feedback. Sur La Table competes with other kitchenware retailers like Williams Sonoma, RH, Crate & Barrel, and Bed Bath & Beyond. Customer reviews often highlight the quality of products, the variety of items available, and the customer service provided by Sur La Table, particularly for those seeking premium kitchen and culinary tools. However, some complaints focus on issues related to customer service, product availability, and pricing.
    Comparing Sur La Table with other kitchenware retailers can help you determine which offers the best products, pricing, and customer support for your cooking and baking needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

    Note: This website listing is not associated with Sur La Table. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach Call Staples Customer Service – Reviews And Complaints

    Before shopping at Staples, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Staples is a leading office supply retailer that offers a wide range of products, including office supplies, furniture, technology, and printing services, known for its convenience and variety.

    How to Contact Staples

    You can reach Staples customer service using the following details:

    • Phone Number: 1-800-333-3330
    • Email Support: Staples offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 8 PM ET; Saturday, 10 AM – 7 PM ET; Sunday, 11 AM – 7 PM ET
    • Corporate Address: Staples, Inc., 500 Staples Drive, Framingham, MA 01702
    • Website: https://www.staples.com/

    Staples Customer Support Reviews and Complaints

    When considering shopping at Staples, it’s helpful to review their customer service feedback. Staples competes with other office supply retailers like Office Depot, OfficeMax, and Amazon. Customer reviews often highlight the variety of products, the convenience of store locations, and the customer service provided by Staples, particularly for those seeking a one-stop shop for office needs. However, some complaints focus on issues related to customer service, product availability, and pricing.
    Comparing Staples with other office supply retailers can help you determine which offers the best products, pricing, and customer support for your business or home office needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

    Note: This website listing is not associated with Staples. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • The Exchange Customer Service: AAFES Orders, Returns & Complaints

    The Exchange, also known as AAFES or the Army & Air Force Exchange Service, helps eligible military shoppers with online orders, PX and BX store purchases, returns, exchanged items, shipping, damaged products, Military Star questions, store feedback, gift cards, warranties, recalls and customer-service complaints.

    Many customers still search for AAFES, while The Exchange now uses branding such as “The Exchange,” “My Exchange” and “Shop My Exchange.” This page uses both names so shoppers can find the correct support route whether they know the company as AAFES, the PX/BX, ShopMyExchange or The Exchange.

    The Exchange / AAFES customer-service information reviewed and updated in June 2026.

    How To Contact The Exchange / AAFES Customer Service

    Customer-service hours: The Exchange currently lists customer-service phone hours as Monday through Saturday, 6:00 a.m.–10:00 p.m. Central Time. Chat and online account tools may be available separately through ShopMyExchange.com.

    Important: The corporate office is not the best first contact for online orders, returns, exchanged items, Military Star, defective merchandise, shipping delays or PX/BX store complaints. Start with Exchange Customer Service or the store where the purchase was made.

    AAFES, The Exchange, PX and BX: Are They the Same?

    Yes, in most customer-service searches these terms refer to the Army & Air Force Exchange Service.

    • AAFES: Army & Air Force Exchange Service
    • The Exchange: Current public-facing brand used by AAFES
    • Shop My Exchange: Online shopping website
    • PX: Post Exchange, commonly used on Army installations
    • BX: Base Exchange, commonly used on Air Force installations

    This page uses “The Exchange” and “AAFES” together because many shoppers still search the older AAFES name, while the official shopping site now emphasizes The Exchange and ShopMyExchange branding.

    Choose the Correct Exchange Support Route

    • Online order status: Sign in to ShopMyExchange.com and check order tracking.
    • Return or exchanged item: Use the Returns & Exchanges page or call 1-800-527-2345.
    • Damaged or defective item: Contact Customer Service before returning, especially for vendor-shipped, large, specialty or damaged merchandise.
    • Store purchase: Contact the local PX, BX or Exchange customer-service desk first.
    • Store complaint or employee issue: Submit store feedback through the Exchange customer-relations form.
    • Military Star credit card: Contact the Exchange Credit Program at 1-877-891-7827.
    • Gift card or gift certificate issue: Use ShopMyExchange customer service or the gift-card balance tools.
    • Eligibility or account access: Use ShopMyExchange account support.
    • Overseas order or APO/FPO issue: Review overseas customer and shipping information before contacting support.
    • Recall or safety notice: Check the Exchange product-recall page.

    Information To Gather Before Contacting The Exchange

    • The order number
    • The ShopMyExchange account email address
    • The name on the order
    • The product name and item number
    • The purchase date
    • The store location, if purchased in person
    • The original receipt or digital receipt
    • The shipping confirmation and tracking number
    • Photographs of damaged or defective merchandise
    • The return or exchange confirmation number
    • The vendor name, if the item shipped directly from a vendor
    • The payment method used
    • The last four digits of the payment card
    • The Military Star account number, if relevant
    • Previous case, chat or call-reference numbers
    • The specific resolution being requested

    Do not publish full account numbers, Military Star account numbers, payment-card information, order screenshots with addresses, military ID details, Social Security numbers, passwords or private personal information in a public review.

    Common Reasons Customers Contact The Exchange

    • Online order not received
    • Order delayed or repeatedly pushed back
    • Vendor-shipped item problem
    • Item arrived damaged
    • Defective furniture, mattress, appliance or electronics item
    • Return request
    • Exchange or exchanged-item problem
    • Wrong item shipped
    • Refund not received
    • Gift card or gift certificate issue
    • Price match or advertised-price problem
    • Military Star payment issue
    • Military Star card lost or stolen
    • PX or BX store complaint
    • Store refused a return or exchange
    • Product availability issue
    • Account login problem
    • Eligibility verification problem
    • Overseas shipping or APO/FPO delivery problem
    • Product recall or warranty question

    Exchange Orders and Shipping Problems

    For online orders, start by signing in to ShopMyExchange.com and reviewing the order history. Order status, shipment tracking, cancellations and return options may appear inside the customer account.

    Before Calling About a Delayed Exchange Order

    1. Check the order status online.
    2. Confirm whether the item was sold by The Exchange, a vendor or a Marketplace seller.
    3. Review the estimated shipping date.
    4. Check tracking from the shipping carrier.
    5. Look for emails about backorders or substitutions.
    6. Confirm the shipping address.
    7. Call 1-800-527-2345 if the order status is unclear.
    8. Ask whether the order can be canceled if it has not shipped.
    9. Request a case number for a delayed, missing or duplicate shipment.

    Vendor-shipped items may require coordination between The Exchange and the supplier. Ask whether The Exchange or the vendor controls the shipping, cancellation and replacement process.

    Returns and Exchanges at The Exchange

    The Exchange uses the phrase “Returns & Exchanges” on its customer-service pages, and that is the term many customers now search when they want to return or exchange an item.

    Customers may need help when:

    • An item needs to be returned
    • An item needs to be exchanged for a different size, color or model
    • An item was already exchanged but the replacement has a problem
    • The store will not accept a return
    • An online order needs to be returned by mail
    • A vendor-shipped item arrived damaged
    • A refund has not appeared
    • The return label is missing or not working
    • A specialty item has different rules

    Basic Steps To Return or Exchange an Item

    1. Keep the receipt or order confirmation.
    2. Keep the original packaging when possible.
    3. Review the item’s return window and exclusions.
    4. Check whether the item must be returned online, in store or by registered mail.
    5. Photograph any damage or defect.
    6. Contact Customer Service before returning damaged, defective, oversized or vendor-shipped merchandise.
    7. Use the return method approved by The Exchange.
    8. Keep the return label, tracking number and delivery confirmation.
    9. Check the refund status after the item is received.

    Do not ship a damaged, high-value, specialty or vendor-shipped item without current return instructions from The Exchange.

    Exchange Item Already Exchanged but Still Wrong

    Customers sometimes contact The Exchange because an item was exchanged and the replacement was still incorrect, damaged, defective, late or missing parts.

    What To Do

    1. Keep the original purchase receipt.
    2. Keep the exchange receipt or replacement-order confirmation.
    3. Photograph the replacement item and packaging.
    4. Write down the serial number or model number.
    5. Contact the same customer-service route used for the original exchange.
    6. Explain that the item was already exchanged once.
    7. Ask whether a new return authorization, replacement, repair or refund is available.
    8. Request written confirmation of the next step.

    Using the word “exchanged” in the complaint can help the representative understand that this is not the first contact about the item.

    Damaged, Defective or Vendor-Shipped Items

    Some of the most difficult Exchange complaints involve large items such as furniture, mattresses, appliances or electronics that ship directly from a vendor.

    Before contacting support, gather:

    • Photos of the item and packaging
    • The delivery date
    • The carrier tracking number
    • The vendor name, if shown
    • The serial number or model number
    • A written description of the defect
    • Any technician or delivery notes
    • All prior emails from The Exchange or the vendor

    Ask whether The Exchange, the vendor, the manufacturer or the carrier is responsible for pickup, replacement, repair or refund. Ask for the answer in writing when possible.

    Refund Not Received From The Exchange

    Refund timing can depend on the return method, item type, payment method, vendor, carrier and whether the returned item has been received and inspected.

    Steps To Follow Up on a Refund

    1. Confirm that the item was returned through the approved method.
    2. Locate the tracking number.
    3. Confirm delivery to the return center or vendor.
    4. Check whether the return was inspected or accepted.
    5. Review the original payment method.
    6. Call Customer Service at 1-800-527-2345.
    7. Ask when the refund was processed.
    8. Ask which payment method will receive the refund.
    9. Request a case number.
    10. Contact the card issuer if The Exchange confirms the refund was processed but it still does not appear.

    A pending authorization may disappear rather than appear as a separate refund. A completed refund can also take additional time to post depending on the card issuer.

    Exchange Price Match, Advertising and Promotion Complaints

    Customers may contact The Exchange when a sale flyer, Black Friday ad, online promotion, coupon, price match or store sign does not match what happened at checkout.

    Before Filing an Advertising Complaint

    • Save a screenshot or photo of the ad.
    • Record the product name and SKU.
    • Check the offer dates.
    • Review exclusions and quantity limits.
    • Ask the store manager to explain the decision.
    • Keep the receipt.
    • Submit store feedback if the issue was not resolved locally.
    • Ask Customer Service whether the promotion was national, local or online-only.

    Clearly explain whether you are asking for a price adjustment, refund, exchange, corrected advertisement or management review.

    PX, BX and Local Store Complaints

    For an in-store problem at a PX, BX, Express, gas station, food court, military clothing store or other Exchange location, start with the local store manager when possible.

    Common store-level complaints include:

    • Return or exchange refused
    • Advertised item unavailable
    • Incorrect price at checkout
    • Staff conduct complaint
    • Fuel, convenience store or Express issue
    • Restaurant or concession complaint
    • Military clothing or uniform issue
    • Gift card problem
    • Store cleanliness or accessibility concern

    How To Submit Useful Store Feedback

    • Include the installation or store name.
    • Include the city, state or country.
    • Include the date and approximate time.
    • Include the receipt number when available.
    • Describe the specific issue.
    • Identify the department involved.
    • Explain what the manager said.
    • State the resolution being requested.

    MILITARY STAR / Exchange Credit Program Help

    MILITARY STAR is handled through the Exchange Credit Program, which uses a separate support system from ordinary online shopping and store customer service.

    • MILITARY STAR Customer Service: 1-877-891-7827
    • Manage MILITARY STAR Account: MyECP.com
    • Payment Mailing Address: The Exchange, P.O. Box 740890, Cincinnati, OH 45274-0890

    Common MILITARY STAR Issues

    • Payment not posted
    • Bank account removed or not accepted
    • Card declined
    • Lost or stolen card
    • Authorized-user question
    • Rewards problem
    • Late payment or delinquency notice
    • Billing statement issue
    • Dispute about a charge

    If a MILITARY STAR payment was not posted, gather the payment date, amount, check number or confirmation number before calling.

    Online Shopping Eligibility and Account Access

    ShopMyExchange.com is available to eligible military shoppers. Eligibility can include active-duty service members, military retirees, certain veterans, National Guard and Reserve members, eligible family members and other authorized patrons.

    Account access problems may involve:

    • Eligibility verification
    • Incorrect name or service record
    • Forgotten username
    • Forgotten password
    • Old email address
    • Locked account
    • Multiple accounts
    • Overseas or APO/FPO address issue

    Login Troubleshooting

    • Use the forgot-username option.
    • Use the forgot-password option.
    • Confirm the account email address.
    • Try another browser or private window.
    • Clear browser cookies.
    • Check whether a military verification step is pending.
    • Call 1-800-527-2345 if account recovery fails.

    Do not create multiple accounts unless The Exchange instructs you to do so. Duplicate accounts can make order history, returns and eligibility verification more difficult.

    Gift Cards, Gift Certificates and Balance Questions

    Customers may contact The Exchange about:

    • Gift card balance
    • Lost or stolen gift card
    • Gift card not accepted online
    • Gift card not accepted in store
    • Digital gift card not received
    • Refund issued to a gift card
    • Gift certificate question

    Keep the card number, purchase receipt and transaction details. Do not publish the complete gift card number or PIN in a public review.

    Overseas, APO/FPO and Deployment-Related Orders

    The Exchange serves eligible customers in the United States and overseas. Shipping rules, availability, delivery times and return options can differ for APO/FPO, DPO and overseas locations.

    Before Calling About an Overseas Order

    • Review the shipping address carefully.
    • Confirm APO, FPO or DPO formatting.
    • Check whether the item is restricted for overseas shipment.
    • Review carrier tracking.
    • Allow additional time for military mail.
    • Save customs, shipping and order emails.
    • Call Customer Service if tracking has stopped updating.

    Some items may not be eligible for shipment to every overseas location because of size, carrier, customs, safety, warranty or product restrictions.

    Product Recalls and Safety Alerts

    The Exchange maintains product recall and safety-alert information. Customers should check recall notices when a product may involve a safety issue, defect, food concern, appliance problem, battery risk or manufacturer warning.

    When checking a recall, compare:

    • Brand
    • Model number
    • Serial number
    • UPC
    • Manufacturing date
    • Lot or batch number
    • Purchase date
    • Recall instructions

    Do not use a product that matches an active safety recall until the recall instructions are reviewed.

    How To Escalate an Unresolved Exchange / AAFES Complaint

    1. Start with the correct route. Use ShopMyExchange Customer Service, local store management or Military Star support depending on the issue.
    2. Request a case number. Record the representative, date, time and promised action.
    3. Save written records. Keep emails, chat transcripts, order pages, receipts, return labels and tracking numbers.
    4. Use the store feedback form. This is useful for PX/BX service, advertising, local management and in-store return complaints.
    5. Ask for supervisor review. Clearly explain the unresolved issue and requested resolution.
    6. Contact the vendor or manufacturer when directed. For vendor-shipped or warranty items, ask The Exchange to clarify who controls the replacement or refund.
    7. Use Military Star support separately. Credit-card billing and payment issues should go through the Exchange Credit Program.
    8. Contact the payment provider when appropriate. Use this for a genuinely unauthorized or unresolved completed charge.
    9. Use formal complaint channels when necessary. Serious fraud, ethics or legal concerns may require different official channels than ordinary customer service.

    Clearly state the requested resolution, such as refunding an order, exchanging an item, replacing a defective product, honoring a promotion, correcting a Military Star payment, locating a shipment or reviewing store management conduct.

    The Exchange / AAFES Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com rating module displayed an AAFES rating of 3.0 out of 5 stars based on four reviews.

    The visible reviews are from 2014, so they are a dated sample rather than a current measurement of The Exchange’s customer-service performance.

    The submitted reviews describe:

    • Advertising and price-promotion concerns: One reviewer said a Black Friday flyer was confusing and not honored as expected at the PX.
    • Vendor-shipped order problems: One reviewer said an order shipped directly from a vendor caused confusion, repeated calls and difficulty getting help.
    • Defective merchandise complaint: One reviewer described difficulty resolving a defective mattress purchase and confusion over whether AAFES or the vendor would handle the replacement.
    • Employment-related concern: One review involved an AAFES hiring or probationary employment complaint, which is separate from ordinary shopping customer service.

    These older reviews suggest that customers may become frustrated when an issue involves advertising, vendor-shipped merchandise, large-item defects, unclear responsibility between The Exchange and a vendor, or difficulty reaching a decision-maker. They do not prove that every Exchange order, store or return has the same problem today.

    The previous page stated broadly that customers appreciate tax-free shopping and discounted goods while complaining about shipping delays and availability. That may be true for some shoppers, but the statement was not directly supported by the four reviews visible on this page, so this revision uses the actual review themes instead.

    What To Include in an Exchange / AAFES Review

    • Whether the issue involved ShopMyExchange.com, a PX, a BX or Military Star
    • The store location or order type
    • The product or service involved
    • Whether the issue involved an order, return, exchange, refund, promotion, vendor or credit account
    • The support route used
    • Whether a case number was provided
    • How many times support was contacted
    • Whether the item was returned, exchanged or replaced
    • Whether a refund or credit appeared
    • Whether the issue was ultimately resolved

    Do not publish full order numbers, account numbers, payment details, Military Star information, home addresses, employee personal information or other sensitive details.

    What To Expect When Contacting The Exchange

    • The representative may ask for the order number or receipt.
    • Online and store purchases may use different return procedures.
    • Vendor-shipped merchandise may require extra coordination.
    • Large items may need pickup or special return instructions.
    • Damaged items should be documented with photographs.
    • Military Star issues are handled by the Exchange Credit Program.
    • Overseas and APO/FPO shipments may take longer.
    • Some product categories have shorter return windows.
    • Returns, exchanges and refunds may require inspection or authentication.
    • Store complaints are often best documented through store feedback.

    The Exchange / AAFES Frequently Asked Questions

    What is The Exchange customer-service number?

    The Exchange / AAFES customer-service number is 1-800-527-2345.

    Is AAFES now called The Exchange?

    AAFES is the Army & Air Force Exchange Service. The organization commonly uses The Exchange, My Exchange and ShopMyExchange branding for customer-facing shopping and support.

    What are Exchange customer-service hours?

    The Exchange currently lists customer-service phone hours as Monday through Saturday, 6:00 a.m.–10:00 p.m. Central Time.

    Does The Exchange offer live chat?

    Yes. Chat is available through ShopMyExchange.com.

    How do I return or exchange an item from The Exchange?

    Use the Returns & Exchanges section on ShopMyExchange.com, check the item’s return rules and call 1-800-527-2345 for damaged, vendor-shipped, specialty or difficult returns.

    Can an item bought online be exchanged in a store?

    It depends on the item, seller, condition, category and return rules. Check the online order details and call Customer Service before assuming a store can process the exchange.

    What should I do if my exchanged item is also defective?

    Keep the original receipt, exchange receipt, replacement-order confirmation and photos. Contact Customer Service and explain that the item was already exchanged once.

    How do I complain about a PX or BX store?

    Start with the local manager when possible, then use The Exchange store feedback form with the store location, date, receipt and requested resolution.

    What is the Military Star customer-service number?

    The Military Star / Exchange Credit Program number is 1-877-891-7827.

    What should I do if my Military Star payment did not post?

    Contact the Exchange Credit Program at 1-877-891-7827. Have the payment date, amount, check number or confirmation number available.

    Where is The Exchange headquartered?

    The Army & Air Force Exchange Service is headquartered at 3911 S. Walton Walker Boulevard, Dallas, Texas 75236-1598.

    What is the AAFES corporate phone number?

    The corporate main number is 1-214-312-2011. Use customer service or Military Star support for ordinary shopping and credit-account problems.

    How do I check an Exchange order?

    Sign in to ShopMyExchange.com and open order tracking, or contact customer service with the order number.

    How do I report a product recall issue?

    Check the Product Recalls and Alerts section on ShopMyExchange.com and compare the brand, model, UPC, serial number, purchase date and recall instructions.

    Is The Exchange the same as the Navy Exchange or Marine Corps Exchange?

    No. The Exchange / AAFES serves Army, Air Force and Space Force communities. Navy Exchange, Marine Corps Exchange and Coast Guard Exchange use separate support systems.

    Related Retail and Military Shopping Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common order and billing problems, complaint information and practical escalation steps.

    Our goal is not simply to publish one telephone number. For The Exchange / AAFES, customers may need different routes for ShopMyExchange orders, PX/BX store complaints, returned or exchanged items, vendor-shipped merchandise, Military Star, gift cards, overseas shipping, recalls and local store feedback.

    Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Exchange / AAFES Customer Service Experience

    Have you contacted The Exchange, AAFES, ShopMyExchange, a PX, a BX or Military Star about an order, return, exchanged item, damaged product, promotion, refund, shipping delay, store complaint or credit-account problem?

    Leave a rating and review below. Include the order type, store location if relevant, support route used, whether a case number was provided, how long assistance took and whether the issue was resolved.

    Do not publish full order numbers, Military Star account numbers, payment-card information, passwords, home addresses, military ID details, employee personal information or other sensitive information.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with The Exchange, AAFES, the Army & Air Force Exchange Service, ShopMyExchange, the Exchange Credit Program, Military Star, the Department of Defense, any military branch or any Exchange vendor. The Exchange does not provide customer support through this website. Contact The Exchange, Military Star, the local PX/BX, the vendor or the appropriate official support channel directly.

  • Sam’s Club Customer Service: Membership, Orders and Returns

    Sam’s Club customer service assists members with membership renewals, automatic renewal charges, cancellations, online orders, club pickup, home delivery, missing products, returns, refunds, Member’s Mark complaints, credit cards, Sam’s Cash, Scan & Go, pharmacy services, tires and club complaints.

    The correct support process depends on whether the issue involves a Sam’s Club membership, an online order, a specific club, a Member’s Mark product or a Synchrony-issued Sam’s Club credit account.

    Sam’s Club Customer Service Help by Issue

    • Membership question or renewal: Call Member Services, use the online account or visit the Member Services desk at a club.
    • Cancel a membership: Use Membership Settings when available, visit a club or call Member Services.
    • Unexpected automatic renewal: Review the membership renewal date, payment method and Auto Renew status.
    • Membership refund: Ask about the 100% Membership Satisfaction Guarantee.
    • Online order: Open Order History or contact the main Member Service Center.
    • Curbside pickup delay: Check in through the app and contact the selected club when the order is shown as ready but is not brought out.
    • Missing delivery: Review the delivery photograph and address, then report the affected order promptly.
    • Missing or incorrect item: Open the order details and report the specific product.
    • Return or refund: Review the product’s applicable return period and start the return online or at a club.
    • Member’s Mark product complaint: Call the dedicated Member’s Mark support number.
    • Sam’s Club credit card: Call the number printed on the card or use the correct number for the specific account type.
    • Unauthorized charge or order: Secure the Sam’s Club account and contact the bank or card issuer immediately.
    • Pharmacy, optical, hearing or tire concern: Contact the specific department at the local club.
    • Store complaint: Ask for the club manager and obtain a case number through Member Services when the local concern remains unresolved.

    How to Contact Sam’s Club Customer Service

    Sam’s Club home-office and Membership Services address:
    Sam’s Club
    2101 SE Simple Savings Drive
    Bentonville, AR 72716-0745

    Sam’s Club is a division of Walmart Inc. The Bentonville home office is not the best starting point for ordinary membership charges, orders, deliveries, credit cards or product returns. Begin with Member Services or the department connected to the transaction.

    Which Sam’s Club Number Should You Call?

    Use the number printed on the back of the credit card when it differs from a general number listed online.

    Sam’s Club Membership Prices and Benefits

    Sam’s Club currently offers two standard annual membership levels:

    • Club membership: $60 per year, plus applicable taxes
    • Plus membership: $120 per year, plus applicable taxes

    Temporary promotional rates may be offered to qualifying new members. Promotional pricing normally does not apply to renewals, current members or people who recently held a membership.

    Both membership levels generally include:

    • Access to Sam’s Club locations
    • Member-only prices
    • Instant Savings
    • Member fuel prices at participating locations
    • Scan & Go
    • Free curbside pickup
    • Two membership cards
    • Eligibility to apply for a Sam’s Club Mastercard
    • Member bonus offers

    Plus membership can add:

    • 2% Sam’s Cash on qualifying in-club purchases
    • Free shipping on eligible online orders over $50
    • Free Delivery from Club on eligible orders over $50
    • Early shopping hours
    • Additional pharmacy savings
    • Additional optical savings
    • Additional Tire and Battery Center benefits

    Benefits, minimum order amounts, excluded products and participating locations can change.

    Club Versus Plus Membership Complaints

    Before upgrading, confirm:

    • The annual price difference
    • The renewal date
    • Which household members receive Plus benefits
    • Which purchases earn Sam’s Cash
    • Shipping and delivery minimums
    • Whether the local club offers the desired pharmacy, optical or tire benefits

    An added household or business member may receive a club-level membership without receiving every Plus benefit.

    How to Cancel a Sam’s Club Membership

    Members may cancel by:

    • Opening Membership Settings in the online account when the cancellation option is available
    • Calling 1-888-746-7726
    • Visiting the Member Services desk at a Sam’s Club location

    To cancel:

    1. Confirm the primary member’s name and membership number.
    2. Review the membership expiration and renewal dates.
    3. Ask whether the account is enrolled in Auto Renew.
    4. State whether you want to cancel only Auto Renew or the entire membership.
    5. Ask whether a membership-fee refund is being requested.
    6. Request confirmation of the cancellation and refund status.

    Canceling Auto Renew and canceling the membership are not the same action.

    Turning off Auto Renew allows the membership to remain active until its expiration date. Canceling the membership under the satisfaction guarantee may end benefits and trigger a membership-fee refund.

    Sam’s Club 100% Membership Satisfaction Guarantee

    Sam’s Club states that a member who is dissatisfied may cancel and receive a refund of the amount paid for the current membership year.

    Important restrictions include:

    • The guarantee may not apply to memberships purchased through a sponsored membership program.
    • The guarantee may not apply to memberships purchased through certain third parties.
    • Only one Plus membership cancellation or downgrade refund is allowed per household or business per year.
    • A refund under the guarantee can end membership access rather than allowing benefits to continue through the original expiration date.

    Ask the representative to confirm when the membership will become inactive and how the refund will be issued.

    Canceling Sam’s Club Credit Auto-Billing

    A member whose annual fee is automatically charged to a Sam’s Club credit account may also need to contact the card issuer to stop automatic credit-account billing.

    Canceling the membership through Member Services may not by itself remove every credit-card renewal authorization.

    Check:

    • The membership Auto Renew setting
    • The Synchrony credit-account renewal setting
    • The card used for the most recent fee
    • The next scheduled renewal date

    Unexpected Sam’s Club Membership Renewal

    Sam’s Club may charge an enrolled payment method approximately one day before the membership term ends.

    The company’s terms allow it to charge:

    • The designated renewal card
    • Another valid card stored in the digital wallet or online account if the preferred card fails
    • Applicable taxes
    • Fees for active add-on memberships

    Before disputing a renewal, check:

    • The membership renewal date
    • Auto Renew status
    • Recent renewal emails
    • Every saved payment method
    • Whether add-on memberships remain active
    • Whether the fee was charged to a Sam’s Club credit account

    Call Member Services before initiating a bank dispute when the charge is a valid membership renewal but you want the membership canceled.

    Charged After Turning Off Auto Renew

    Gather:

    • The date Auto Renew was disabled
    • A screenshot or confirmation
    • The renewal date
    • The date and amount charged
    • The last four digits of the payment method
    • Any prior case number

    Ask Sam’s Club to determine whether:

    • The request was submitted after the renewal had begun processing.
    • A credit-account renewal authorization remained active.
    • Another household membership renewed.
    • An add-on membership was billed separately.

    Downgrading From Plus to Club

    A Plus member can request a downgrade through Member Services or at a club.

    Before downgrading, review:

    • Whether the membership is currently active
    • The difference between the Plus and Club fees
    • Which Plus benefits will end
    • Whether a downgrade refund is available
    • The one-downgrade-or-cancellation-per-year limitation

    Sam’s Club states that downgrade refunds are available only for memberships in active status. Expired, deleted or revoked memberships may not qualify.

    Sam’s Club Membership Card and Account Help

    A membership generally includes:

    • One primary membership card
    • One complimentary card for an eligible household member

    Membership cards are non-transferable.

    Contact Member Services for:

    • A lost or stolen membership card
    • An incorrect name or address
    • A missing household member
    • An account linked to the wrong email address
    • Problems displaying the digital card
    • A duplicate membership
    • Online registration problems

    Lost or Stolen Membership Card

    Report the card at a Member Services desk or call 1-888-746-7726.

    Also review:

    • Recent purchase history
    • Saved payment methods
    • Sam’s Cash activity
    • Household and add-on members

    Change the online password if someone may have accessed the complete Sam’s Club account.

    Sam’s Club Online Order Customer Service

    For help with a SamsClub.com order:

    1. Sign in to the Sam’s Club account.
    2. Open Order History.
    3. Select the affected order.
    4. Review shipping, pickup or delivery status.
    5. Select the available cancellation, return or help option.

    Call 1-888-746-7726 when the online options do not resolve the issue.

    Have available:

    • The order number
    • The membership number
    • The purchasing email address
    • The product name and item number
    • The delivery or pickup location
    • The expected date
    • Tracking information
    • Photographs when damage is involved

    How to Track a Sam’s Club Order

    Order History may show:

    • Processing status
    • Pickup readiness
    • Delivery window
    • Carrier and tracking number
    • Whether the order was split into several shipments
    • Substitutions or unavailable items
    • Cancellation or return options

    Do not assume all products in a large order will arrive in one shipment.

    How to Cancel a Sam’s Club Online Order

    Open the order and select the cancellation option immediately when available.

    An order may no longer be cancelable after:

    • The warehouse begins processing it.
    • The carrier receives it.
    • A club begins preparing the pickup order.
    • A delivery shopper begins fulfilling it.

    If the cancellation option is missing, contact Member Services.

    Save the cancellation confirmation and verify whether any temporary authorization remains on the payment account.

    Order Canceled by Sam’s Club

    An order may be canceled because:

    • The product became unavailable.
    • The payment could not be authorized.
    • The shipping address could not be verified.
    • The order exceeded quantity limits.
    • The pricing or product information was incorrect.
    • The account or transaction required additional review.

    Ask whether the order can be replaced and when the payment authorization should be released.

    Sam’s Club Curbside Pickup Complaints

    Curbside pickup is available to eligible members at participating clubs.

    Before going to the club:

    • Wait for the pickup-ready notice.
    • Update and sign in to the Sam’s Club app.
    • Confirm the selected club.
    • Review substitutions and unavailable products.
    • Confirm the pickup person.

    When arriving:

    1. Park in a designated pickup space.
    2. Check in through the app.
    3. Enter the parking-space number.
    4. Keep the telephone available for questions.

    Order Says Ready but Pickup Is Delayed

    Contact the selected club when:

    • The app will not allow check-in.
    • The order remains unavailable after the ready notice.
    • No associate arrives after a reasonable period.
    • The club gives conflicting pickup instructions.

    Keep screenshots showing the ready time and the actual pickup time.

    One recent COH review describes a Plus member who waited more than 30 minutes after receiving a ready notice and had trouble using the updated app. This makes app access and accurate ready notices useful details to include in future reviews.

    Missing or Incorrect Pickup Items

    Inspect:

    • The total number of products
    • Substitutions
    • Produce and perishable condition
    • Large items loaded separately
    • The final receipt

    Report missing, damaged or incorrect products through the order or Member Services before too much time passes.

    Sam’s Club Delivery From Club

    Sam’s Club offers eligible same-day, next-day and Express delivery in participating areas.

    Delivery windows generally:

    • Begin as early as 7 a.m.
    • Run as late as 7 p.m.
    • Use two-hour windows for same-day and next-day delivery
    • Can provide Express delivery as soon as approximately one hour when available

    Orders generally must be submitted by 1 p.m. for available same-day delivery.

    Availability depends on:

    • The member’s address
    • The selected club
    • Product inventory
    • Available time slots
    • Holiday schedules

    Late or Missed Sam’s Club Delivery

    Review:

    • The delivery window
    • Driver tracking
    • Text and email updates
    • The delivery address and rooftop pin
    • Instructions for gates, apartments or security desks

    Contact Member Services when the delivery window passes without the order or an accurate update.

    Ask:

    • Whether the driver still has the order
    • Whether the products returned to the club
    • Whether a replacement delivery is being scheduled
    • Whether a refund is being processed
    • Whether perishable products must be reordered

    Sam’s Club Order Marked Delivered but Not Received

    Before reporting the order:

    1. Check the front door, garage, side entrance and other delivery areas.
    2. Review any delivery photograph.
    3. Confirm the address and map pin.
    4. Ask household members, neighbors, building staff or a receptionist.
    5. Check whether the order was divided into several deliveries.

    If it remains missing:

    • Open the affected order.
    • Contact Member Services.
    • Provide the order number and delivery window.
    • Explain whether a photograph was provided.
    • Save security-camera footage when available.
    • Request a case number.

    Newer COH reviews describe deliveries being marked delivered without the member receiving the products and orders arriving with missing items. Reporting the problem promptly and preserving proof can help the investigation.

    Missing, Wrong or Damaged Order Items

    Photograph:

    • The delivered products
    • The shipping or delivery packaging
    • The product labels
    • The receipt
    • Damage or leakage

    Report:

    • The exact product
    • The quantity missing
    • Whether a substitution was shown
    • Whether the item was charged
    • Whether the product was damaged during delivery

    Do not select a standard preference-based return when the product was wrong, incomplete or damaged through Sam’s Club’s error.

    Perishable Food Complaints

    Contact Sam’s Club promptly when:

    • Frozen products arrive thawed.
    • Refrigerated food is warm.
    • Produce is spoiled or moldy.
    • Packaging is open or leaking.
    • An expiration or use-by date has passed.
    • A prepared-food order is damaged.

    Take photographs before discarding unsafe food.

    For food-safety reasons, Sam’s Club may not require some fresh or perishable products to be physically returned before issuing a refund. Follow the instructions provided for the specific complaint.

    Manufacturer Product Problem Versus Sam’s Club Problem

    Contact the product manufacturer when the problem involves:

    • A manufacturing defect
    • An unusual product sealed inside undamaged packaging
    • An ingredient or allergen question
    • A manufacturer recall

    Contact Sam’s Club when the problem involves:

    • Store handling
    • Delivery damage
    • Products sold after the applicable date
    • A missing product
    • A refund or order correction

    The single existing CSN review concerns damaged Jimmy Dean breakfast sandwiches inside a box purchased from Sam’s Club. A current complaint of this type should include photographs, the product codes, receipt and purchase location.

    Sam’s Club Return Policy

    Sam’s Club generally offers returns or replacements for most merchandise under its satisfaction policy, subject to product-specific periods and exclusions.

    Current general periods include:

    • Most eligible items: Returnable at any time, subject to reasonable limits and exceptions
    • Electronics and major appliances: Within 90 days
    • Motorsport products and commercial heavy equipment: Within 30 days
    • Cell phones: Within 14 days

    No returns are generally accepted for:

    • Gift cards and prepaid cards
    • Tickets
    • Collectibles
    • Trading cards
    • Certain custom-made products
    • Truckload-program purchases, except qualifying damage or defects
    • Certain prescriptions

    Separate rules may apply to:

    • Beer, wine and spirits
    • Automotive tires and batteries
    • Tobacco
    • Jewelry and watches
    • Optical products
    • Hearing-aid products
    • Protection plans
    • Travel and subscription services

    How to Return an Online Purchase

    An eligible online purchase may be returned by:

    • Taking it to a Sam’s Club location
    • Starting a shipped return through Order History
    • Calling 1-888-746-7726

    To return through Order History:

    1. Open the order.
    2. Select Return Item.
    3. Choose the reason.
    4. Print the return label.
    5. Return the item with required packaging, parts and accessories.
    6. Save the carrier receipt and tracking number.

    Online items cannot be exchanged through the shipped-return process. The customer may need to return the item and place a new order.

    Can an Online Purchase Be Returned to a Club?

    Most online purchases can be returned to a U.S. Sam’s Club location.

    Exceptions may be shown on the product page. Large or specialized products such as certain vending machines and golf carts may not be accepted by a local club.

    Can an In-Club Purchase Be Returned Online?

    No. SamsClub.com generally cannot process a shipped return for merchandise purchased inside a club.

    Take the product and receipt to a Sam’s Club Member Services desk.

    Returning Without a Receipt

    Sam’s Club prefers the original receipt or printed order but says it will attempt to process an eligible return without one.

    The outcome may depend on:

    • Whether the transaction appears in Purchase History
    • The membership used
    • The payment method
    • The product category
    • The condition of the item
    • Return history

    Sam’s Club reserves the right to limit or deny returns.

    Sam’s Club Refund Problems

    Online-order refunds are generally credited to the original payment method within five to seven business days after processing.

    A mailed return may require additional time because:

    • The shipment must reach the return facility.
    • The product must be inspected.
    • The return must be processed.
    • The card issuer must post the credit.

    Keep:

    • The return tracking number
    • The delivery date to the return facility
    • The approved refund amount
    • The payment method
    • The case number

    Shipping or Delivery Charges Were Not Refunded

    Sam’s Club generally refunds shipping and delivery charges only when:

    • The return resulted from a Sam’s Club error, or
    • The product was damaged during shipping.

    Preference-based returns may not include the original shipping or delivery charge.

    Refund Is Less Than Expected

    Ask for an itemized explanation involving:

    • Instant Savings
    • Promotional discounts
    • Shipping charges
    • Delivery charges
    • Missing accessories
    • Partial returns
    • Sam’s Cash or gift-card portions

    Member’s Mark Customer Service

    Call 1-888-301-0332 about a Member’s Mark product.

    Have available:

    • The product name
    • The item number or UPC
    • The lot or production code
    • The best-by or expiration date when applicable
    • The purchase date and club
    • The receipt
    • Photographs
    • A description of the problem

    Member’s Mark complaints may involve:

    • Food quality
    • Packaging defects
    • Foreign material
    • Missing parts
    • Furniture or appliance defects
    • Ingredient or allergen questions
    • Product recalls

    Do not discard product codes or packaging until the complaint has been documented.

    Sam’s Club Scan & Go Problems

    Scan & Go allows eligible members to scan products in the Sam’s Club app and complete payment without using a traditional checkout lane.

    Problems may include:

    • The app will not recognize the membership.
    • A barcode will not scan.
    • The payment method is declined.
    • A promotional price does not apply.
    • The digital receipt does not appear.
    • A product is charged twice.
    • The exit receipt will not load.

    Try:

    1. Confirming that the correct account is signed in.
    2. Updating the Sam’s Club app.
    3. Checking Wi-Fi or mobile data.
    4. Reviewing the saved payment method.
    5. Closing and reopening the app.
    6. Asking an associate for help before leaving the club.

    Save the digital receipt and photograph any price label involved in a dispute.

    Sam’s Cash Complaints

    Members may earn Sam’s Cash through:

    • Qualifying Plus purchases
    • Eligible Sam’s Club Mastercard purchases
    • Bonus offers
    • Other qualifying promotions

    Contact Member Services when:

    • Sam’s Cash is missing.
    • A purchase did not track.
    • A bonus offer was not credited.
    • Sam’s Cash disappeared after a return.
    • The account shows the wrong member.

    Gather:

    • The receipt
    • The transaction date
    • The promotional offer
    • A screenshot of the Sam’s Cash balance
    • The membership used

    Returns and canceled purchases can reverse previously earned Sam’s Cash.

    Sam’s Club Credit Card Customer Service

    Sam’s Club credit products are issued and serviced separately from ordinary membership and merchandise support.

    Consumer Store Credit Account

    • Accounts beginning with 7714: 1-800-964-1917
    • Hours: Monday through Saturday, 9 a.m. to 10:30 p.m. Eastern; Sunday, 9 a.m. to 9 p.m. Eastern

    Business Store Credit Account

    • Accounts beginning with 7715: 1-800-203-5764
    • Hours: Monday through Saturday, 9 a.m. to 10:30 p.m. Eastern; Sunday, 9 a.m. to 9 p.m. Eastern

    Consumer Sam’s Club Mastercard

    • Accounts beginning with 5213: 1-866-220-0254
    • Availability: 24 hours a day, seven days a week

    Business Sam’s Club Mastercard

    • Accounts beginning with 5560: 1-866-220-2760
    • Availability: 24 hours a day, seven days a week

    Direct Credit

    Credit support can assist with:

    • Payments
    • Statements
    • Interest and fees
    • Lost or stolen cards
    • Unauthorized transactions
    • Credit limits
    • Online account access
    • Credit reporting
    • Automatic membership billing

    The Member Services team generally cannot make every adjustment to a Synchrony-issued credit account.

    Payment Posted but Available Credit Did Not Update

    Sam’s Club’s credit guidance states that:

    • Cash or debit-card payments may restore available credit immediately.
    • Check payments may require seven to 14 days to process and restore available credit.

    Ask the card issuer to confirm:

    • The payment-posting date
    • The payment method
    • Whether a hold applies
    • When available credit should update

    Unauthorized Sam’s Club Charges or Orders

    An unfamiliar transaction may involve:

    • A membership renewal
    • An add-on membership
    • A household member’s purchase
    • An online order
    • A temporary payment authorization
    • A Sam’s Club credit-card transaction
    • A subscription order

    If the charge remains unauthorized:

    1. Change the Sam’s Club account password.
    2. Change the password for the connected email account.
    3. Remove saved credit and debit cards.
    4. Review Order History and membership information.
    5. Contact Sam’s Club.
    6. Contact the bank or card issuer immediately.

    Sam’s Club advises customers that the bank or card issuer is generally the best route for recovering unauthorized card charges and protecting the payment account.

    Do not provide verification codes or remote access to someone who calls unexpectedly.

    Sam’s Club Pharmacy Customer Service

    Pharmacy telephone numbers and hours vary by location.

    Use the club locator to find the pharmacy’s direct number.

    A Sam’s Club Pharmacy may help with:

    • New prescriptions
    • Prescription transfers
    • Refills
    • Medication availability
    • Vaccinations
    • Plus-member prescription savings
    • Doorstep prescription delivery
    • Pet medications

    Some pharmacy services do not require a Sam’s Club membership where prohibited by law or under applicable pharmacy-access rules.

    Prescription Return or Refund

    Prescriptions may not be returnable.

    Contact the pharmacy where the prescription was filled and ask:

    • Whether the medication can legally be returned
    • Whether the prescription was filled incorrectly
    • Whether the prescriber must submit a replacement
    • Whether a price or insurance correction applies

    Do not include medication details or personal health information in a public review.

    Sam’s Club Tire and Battery Center Complaints

    Contact the Tire and Battery Center at the club where the product or service was purchased.

    Have available:

    • The receipt
    • Tire or battery model
    • Installation date
    • Vehicle information
    • Mileage
    • Warranty documents
    • Photographs when damage is involved

    Complaints may concern:

    • Appointment delays
    • Installation workmanship
    • Tire damage
    • Road-hazard claims
    • Battery testing
    • Warranty proration
    • Missing wheel locks or hardware

    Automotive tires and batteries follow product-specific return and warranty procedures rather than the ordinary general return policy.

    Sam’s Club Accessibility and Store Complaints

    For a concern involving a particular club:

    1. Ask for the department supervisor.
    2. Ask for the club manager when the issue remains unresolved.
    3. Call Member Services and request a case number.
    4. Provide the club number, address and date.
    5. Explain the requested resolution.

    Useful details include:

    • Whether mobility carts were unavailable
    • Whether an accessible entrance or parking space was blocked
    • Whether an associate was asked for accommodation
    • How long the member waited
    • Whether the manager responded

    A newer COH review complains that a Georgia club lacked available mobility carts, causing the customer to end the shopping trip. Accessibility complaints should identify the exact location and whether club management was notified.

    How to Escalate a Sam’s Club Complaint

    1. Identify the responsible channel. Memberships, orders, clubs, Member’s Mark products and credit accounts use different support systems.
    2. Gather evidence. Save receipts, photographs, delivery tracking, app screenshots, renewal confirmations and chat transcripts.
    3. Contact the local club when appropriate. Ask for the club manager for pickup, service or store concerns.
    4. Call Member Services. Use 1-888-746-7726.
    5. Request a case number. Record the representative’s name, date and promised action.
    6. Ask for escalation. Explain which earlier promise or deadline was missed.
    7. Follow up through the same case. Avoid opening several conflicting complaints.
    8. Contact the payment provider when necessary. Credit-account and unauthorized-payment problems may require Synchrony or another card issuer.

    Information to Include in a Sam’s Club Complaint

    Include:

    • A partially masked membership or order number
    • The club number and city when relevant
    • The product or service involved
    • The purchase, pickup or delivery date
    • A concise timeline
    • Previous case numbers
    • Names or departments contacted
    • The specific resolution requested

    Written correspondence:
    Sam’s Club
    2101 SE Simple Savings Drive
    Bentonville, AR 72716-0745

    Written corporate correspondence does not replace a required product return, credit-card dispute, pharmacy procedure or tire-warranty claim.

    Sam’s Club Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Sam’s Club with a rating of 3.0 out of 5 stars based on one review.

    The published review was submitted in 2016 and concerns a large box of Jimmy Dean breakfast sandwiches that allegedly contained damaged and disarranged products despite the outside box appearing properly sealed.

    One older review is not enough to establish a reliable company-wide positive or negative customer-service trend.

    More recent reviews on the related CorporateOfficeHeadquarters.com Sam’s Club page describe:

    • Long waits for pickup orders after receiving a ready notification
    • Problems using the app during pickup
    • Difficulty reaching a club or manager by telephone
    • Orders marked delivered without arriving
    • Missing products from delivery orders
    • Limited availability of mobility carts
    • Parking-lot and store-service complaints

    These are individual customer reports and do not establish that every Sam’s Club member will have the same experience.

    What to Include in Your Sam’s Club Review

    A useful review should explain:

    • The club city and state
    • Whether the problem involved a membership, store, pickup, delivery, product, credit card or other service
    • The date the issue began
    • Which support channel was used
    • Whether a case number was provided
    • What refund, replacement or correction was promised
    • How long the process took
    • Whether the matter was resolved

    Do not include complete membership, order or credit-card numbers, passwords, verification codes, prescription information, home addresses or other sensitive details.

    Sam’s Club Customer Service Frequently Asked Questions

    What is Sam’s Club’s customer-service number?

    Call 1-888-746-7726 for membership, online-order, delivery, return and general assistance.

    What hours is Sam’s Club customer service open?

    Sam’s Club currently lists telephone and live-chat support daily from 7 a.m. to 11 p.m. Central Time.

    What is the Member’s Mark customer-service number?

    Call 1-888-301-0332 for Member’s Mark product concerns.

    How much does a Sam’s Club membership cost?

    The standard annual price is currently $60 for Club membership and $120 for Plus membership, plus applicable taxes. Promotional first-year rates may vary.

    How do I cancel a Sam’s Club membership?

    Use Membership Settings when available, visit a club or call 1-888-746-7726.

    Can I receive a membership-fee refund?

    Sam’s Club’s 100% Membership Satisfaction Guarantee generally provides a refund of the current year’s membership fee, subject to exclusions and limitations.

    Is turning off Auto Renew the same as canceling?

    No. Turning off Auto Renew prevents the next renewal but normally allows the membership to remain active through its expiration date.

    How do I track an online order?

    Sign in and open Order History to review the carrier, pickup status, delivery window and available order options.

    How do I report a missing delivery?

    Review the delivery photograph and address, then open the order and contact Member Services promptly.

    How do I return a SamsClub.com purchase?

    Take most eligible products to a club or start a shipped return through Order History.

    How long is the Sam’s Club return period?

    Most eligible items are returnable at any time, but electronics and major appliances have a 90-day period, motorsport and commercial equipment have a 30-day period, and phones have a 14-day period. Exclusions apply.

    How long does a Sam’s Club online refund take?

    After the refund is processed, Sam’s Club generally credits the original payment method within five to seven business days. Shipped returns can require additional processing time.

    What is the Sam’s Club Mastercard phone number?

    Call 1-866-220-0254 for a consumer Mastercard or 1-866-220-2760 for a business Mastercard.

    How do I report an unauthorized Sam’s Club charge?

    Change the account password, remove saved payment methods, review orders and contact the bank or card issuer immediately.

    Where is Sam’s Club headquartered?

    Sam’s Club is based in Bentonville, Arkansas. Its current Membership Services and home-office correspondence address is 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745.

    Who owns Sam’s Club?

    Sam’s Club is a division of Walmart Inc.

    How Sam’s Club Compares With Other Warehouse Clubs

    When comparing membership services, consider annual fees, store locations, fuel access, shipping minimums, delivery coverage, rewards, return rules, private-label products and access to customer support.

    Related Sam’s Club and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Sam’s Club, Sam’s West, Inc., Walmart Inc., Synchrony Bank, delivery providers or any manufacturer whose products are sold by Sam’s Club.

    Our goal is to provide more than a telephone number by helping consumers identify the correct department, understand membership and return procedures, document complaints and report whether a company resolved the problem.

    Share Your Sam’s Club Customer Service Experience

    Have you contacted Sam’s Club about a membership renewal, cancellation, online order, curbside pickup, home delivery, missing item, return, refund, Member’s Mark product, credit card, Sam’s Cash, pharmacy or club complaint?

    Leave a review below and explain what happened, which club or department you contacted, whether a case number was provided, what resolution was promised, how long the process took and whether Sam’s Club ultimately resolved the issue.

    Do not include complete membership, order or credit-card numbers, passwords, verification codes, prescription details, private addresses or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Sam’s Club, Sam’s West, Inc., Walmart Inc., Synchrony Bank, delivery providers or any manufacturer whose products are sold by Sam’s Club. Sam’s Club does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Saks Fifth Avenue Customer Service Phone Number, Support and Reviews

    If your Saks Fifth Avenue order is delayed, your return was rejected, your refund is missing, your package arrived damaged, your gift card will not work, or you need help with a Saks.com order, start with the correct Saks customer service route. Saks Fifth Avenue handles most online order, shipping, return, refund, payment, gift card, SaksFirst, store, and complaint issues through its Customer Care phone number, chat, text support, order history tools, return portal, and store support.

    Saks Fifth Avenue Customer Service Phone Number and Support

    Use the following Saks Fifth Avenue customer service options for online orders, shipping, returns, refunds, damaged items, missing packages, gift cards, SaksFirst, store assistance, and complaints:

    Choose the Correct Saks Fifth Avenue Support Route

    Saks support issues can involve Saks.com orders, in-store purchases, returns, refunds, damaged merchandise, missing packages, gift cards, SaksFirst credit card questions, promotional gift cards, store services, or corporate contacts. Choosing the correct route can help reduce delays.

    Saks.com Orders and Shipping

    For Saks.com order tracking, shipping status, missing packages, partial shipments, wrong items, damaged deliveries, address issues, or delivery questions, start with Order Status and Tracking. If you still need help, contact Saks Customer Care by chat, text, or phone at 1-877-551-7257.

    Returns and Refunds

    Saks says returns are eligible for a refund if made within 30 days of delivery. Items must be returned in the same condition as received, unworn, undamaged, unaltered, and with original tags, packaging if applicable, and proof of purchase. Final Sale, gourmet, monogrammed, and personalized items cannot be returned or exchanged.

    Damaged, Broken, Defective, or Incorrect Items

    If your delivered order is damaged, broken, defective, incorrect, missing an item, or not as expected, contact Saks Customer Care quickly through chat, text, or phone. Keep the packaging, shipping label, product tags, photos, tracking information, and order number until the issue is resolved.

    In-Store Returns and Store Assistance

    Saks says returns can be made by mail or in store. In-store returns may be faster and are not charged the mailed-return shipping fee. If your issue involves an in-store purchase, personal shopping, a store pickup, a store event, or a store return, contact the specific Saks Fifth Avenue store or visit the store with your receipt or order details.

    SaksFirst Credit Card and Rewards

    If your issue involves the SaksFirst credit card, statement, card payment, credit-card login, rewards, or card account disputes, use the SaksFirst Card servicing portal rather than the general Saks.com order support route. Saks Customer Care can help with store or order issues, but the card issuer may control credit-card account support.

    Saks Global Corporate Contacts

    Saks Global’s corporate contact page routes customer service questions to the proper brand customer service contact. Use Saks Customer Care for customer service issues first. Corporate contact information is better suited for media, investor, corporate responsibility, or formal corporate correspondence.

    What to Have Ready Before Contacting Saks Customer Service

    Before calling Saks Fifth Avenue customer service, using chat, texting support, or visiting a store, gather the details that match your issue:

    • Saks order number
    • Email address used on the order
    • Shipping name and ZIP code
    • Tracking number and carrier updates
    • Product name, brand, size, color, SKU, or item number
    • Photos of damaged, defective, incorrect, or worn-looking items if relevant
    • Return tracking number, FedEx receipt, QR code, or return confirmation
    • Gift receipt, gift note order number, or original gift card if returning a gift
    • Promotional gift card details if a return or cancellation affected a promo card
    • SaksFirst card details only through the official card portal or card issuer
    • Prior chat transcripts, text messages, case numbers, or representative notes

    Common Saks Fifth Avenue Customer Service Issues

    Customers commonly contact Saks Fifth Avenue customer service for help with:

    • Order status, shipping delays, and tracking problems
    • Missing packages, partial shipments, or wrong delivery addresses
    • Damaged, broken, defective, incorrect, or missing merchandise
    • Return requests, rejected returns, and refund delays
    • Final Sale, personalized, monogrammed, gourmet, and non-returnable items
    • Return shipping fees and FedEx return tracking
    • Gift returns, gift cards, and promotional gift cards
    • Price adjustments and promo code problems
    • SaksFirst rewards, credit card servicing, and statement questions
    • Store pickup, in-store returns, personal shopping, and store assistance
    • Account login, order history, password resets, and saved payment issues
    • Fraud, fake Saks support numbers, fake sale sites, and suspicious emails or texts

    Saks Fifth Avenue Returns and Refunds

    Saks says returns are eligible for a refund if made within 30 days of delivery. Returned items must be unworn, undamaged, unaltered, and include the original tags, packaging if applicable, and proof of purchase. Returns that do not meet the policy may be rejected and sent back with an explanation.

    Saks says Final Sale items, gourmet items, monogrammed items, and personalized items cannot be returned or exchanged. Dresses may include an attached garment tag that must remain attached for return eligibility. Intimates and swimwear must have hygiene seals attached where applicable.

    Saks says a $9.95 return shipping fee is deducted from mailed returns. In-store returns are not charged a return shipping fee. Saks says it does not charge restocking fees.

    Return Tips

    • Start the return before the 30-day return window expires.
    • Keep original tags, packaging, and proof of purchase.
    • Do not remove special garment tags from dresses until you are sure you are keeping the item.
    • Use the return portal, order history, or store return option.
    • Keep the FedEx receipt, return tracking number, and return confirmation email.
    • If returning multiple items, only include items from the same order in the package.
    • Save photos before mailing expensive or delicate merchandise back.
    • Do not discard a gift card used for the purchase, even if the balance is currently $0.

    Saks Refund Timing and Payment Issues

    Saks says returns generally take 7 to 10 days to process after the return is received. Refunds are usually credited to the original method of payment. Original shipping fees are not refunded.

    If you paid with more than one payment method or used a gift card, keep the original gift card even if the balance is $0. Saks says refunds or returns are generally credited to the original payment method. If a promotional gift card was used before a returned item is processed, the amount used may be deducted from the refund.

    Damaged, Broken, Defective, or Incorrect Saks Orders

    If your Saks order arrives damaged, broken, defective, incorrect, incomplete, or used-looking, contact Customer Care through chat, text, or 1-877-551-7257. Provide photos, the shipping box, packing material, item tags, order number, tracking number, and a clear description of the issue.

    For high-value luxury merchandise, keep all original packaging and take photos before returning the item. This can help if there is a disagreement about condition, missing pieces, tags, packaging, or whether the wrong item was shipped.

    Saks Shipping, Missing Packages, and Order Tracking

    Use the Saks order status page or your order history to check shipment status. If you do not know your order number, Saks says customers without an online shopping account can contact Customer Service at 1-877-551-SAKS.

    If a package is marked delivered but you did not receive it, check the shipping address, delivery photo if available, front desk, mailroom, building office, neighbors, and carrier tracking. Then contact Saks with the order number, tracking number, delivery date, and any carrier details.

    Saks Price Adjustments, Promotions, and Gift Cards

    Saks says it offers price adjustments within 7 days of purchase for full-price items when an item goes on sale after purchase. Promotions and gift card offers can have exclusions, minimum spend requirements, expiration dates, brand exclusions, and return adjustments.

    If you used a promotional gift card, saved offer, or promo code, keep the offer terms. Saks notes that promotional gift card value may be adjusted if items are returned or canceled, and if the promotional gift card was already used, the value used may be deducted from the refund.

    Saks Store vs Saks.com Support

    Saks.com orders and physical Saks Fifth Avenue store purchases may have different service paths. For Saks.com orders, use the online order tools, Customer Care chat, text, or phone support. For store-specific purchases, personal shopping, local events, or in-store assistance, contact the store location or visit the store with your receipt.

    If you bought an item online and want to return it in store, bring the item, proof of purchase, order number, original packaging, and payment method. If the return involves a gift, bring the gift note or order number if available.

    Saks Fifth Avenue Scam and Fake Support Warnings

    Be careful with fake Saks support phone numbers, fake luxury sale websites, phishing emails, counterfeit merchandise offers, fake order-status messages, fake refund texts, and social media accounts claiming to be Saks support. Scammers may ask for payment cards, login credentials, gift card numbers, order numbers, or one-time codes.

    • Use SaksFifthAvenue.com, support.saksfifthavenue.com, the Saks app, or 1-877-551-7257 for support.
    • Do not trust random Saks phone numbers in ads, comments, or unofficial directories.
    • Do not share passwords, one-time codes, full card numbers, gift card numbers, or account screenshots with an unverified caller.
    • Be cautious of fake “Final Sale,” “clearance,” “refund,” “return rejected,” or “delivery problem” messages.
    • Check the website domain carefully before entering payment or Saks account information.
    • If a Saks charge looks unfamiliar, compare it with your order history before disputing it.

    Saks Fifth Avenue Reviews and Complaints

    The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Saks Fifth Avenue. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.

    Customers comparing luxury retailers may want to consider return policy details, refund timing, shipping reliability, designer exclusions, final sale rules, customer service access, store support, gift card handling, price adjustment rules, and how the retailer handles damaged, missing, or disputed returns.

    How to Escalate a Saks Fifth Avenue Complaint

    If your Saks issue is not resolved after your first support contact, take these steps:

    1. Save your order number, tracking number, return confirmation, FedEx receipt, and support transcript.
    2. For damaged, incorrect, or disputed merchandise, take photos before sending anything back.
    3. Ask Saks Customer Care for a case number or written confirmation of the next step.
    4. For return disputes, keep proof that the item was unworn, undamaged, unaltered, and returned within the policy window.
    5. For refund delays, confirm the return was received and ask when the 7-10 day processing window began.
    6. For gift card or promotional gift card issues, keep the card, offer terms, and order records.
    7. For SaksFirst card issues, contact the card issuer through the official SaksFirst Card servicing portal.
    8. If a payment issue remains unresolved, contact Saks first, then contact your payment provider with your documentation if needed.

    Saks Fifth Avenue Competitors and Related Customer Service Pages

    If you are comparing luxury retailers, department stores, fashion sites, or store credit card support options, you may also want to review these related CSN pages:

    Related Resources

    Saks Fifth Avenue Customer Service FAQs

    What is the Saks Fifth Avenue customer service phone number?

    The Saks Fifth Avenue customer service phone number is 1-877-551-7257, also written as 1-877-551-SAKS.

    What are Saks Fifth Avenue customer service hours?

    Saks lists phone support as available 6:00 AM-12:00 AM ET daily. Chat is available 24 hours daily, and text support at 1-877-551-7257 is listed Monday-Friday, 9:00 AM-8:00 PM ET.

    How do I contact Saks by chat or text?

    Use the Saks Customer Care contact page for chat support. You can also text 1-877-551-7257 during listed text support hours.

    What is Saks Fifth Avenue’s return policy?

    Saks says returns are eligible for a refund if made within 30 days of delivery. Items must be unworn, undamaged, unaltered, and include original tags, packaging if applicable, and proof of purchase.

    Does Saks charge for returns?

    Saks says a $9.95 return shipping fee is deducted from mailed returns. Returns presented in store are not charged a return shipping fee.

    Can Final Sale items be returned to Saks?

    No. Saks says Final Sale items cannot be returned or exchanged. Gourmet, monogrammed, and personalized items also cannot be returned or exchanged.

    How long do Saks refunds take?

    Saks says to allow 7 to 10 days for return processing. Refunds are generally credited to the original method of payment, and original shipping charges are not refunded.

    What should I do if my Saks order arrives damaged or incorrect?

    Contact Saks Customer Care through chat, text, or 1-877-551-7257. Keep the packaging, tags, photos, tracking number, and order number until the issue is resolved.

    What is Saks Fifth Avenue’s corporate address?

    Saks Global lists its corporate address as 225 Liberty Street, Floor 31, New York, NY 10281. The Saks Fifth Avenue flagship store is located at 611 Fifth Avenue, New York, NY 10022.

    Is CustomerServiceNumbers.com affiliated with Saks Fifth Avenue?

    No. CustomerServiceNumbers.com is an independent consumer contact and review website and is not affiliated with Saks Fifth Avenue, Saks Global, or any department store.

    Page Update Note

    Updated June 2026: This page was refreshed with current Saks Fifth Avenue customer service routing for phone, chat, text support, orders, shipping, returns, refunds, damaged items, gift cards, SaksFirst, store support, scam warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Saks Fifth Avenue, Saks Global, SaksFirst, Comenity, or any luxury retailer. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted Saks Fifth Avenue customer service about an order, shipping delay, missing package, damaged item, rejected return, refund delay, gift card, promotional gift card, SaksFirst card, store pickup, price adjustment, or complaint escalation? Share your experience below to help other customers understand what to expect. Do not post order numbers, tracking numbers, gift card numbers, card details, payment information, addresses, phone numbers, screenshots with private information, or photos showing personal details.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Saks Fifth Avenue, Saks Global, SaksFirst, Comenity, or any luxury retailer. Phone numbers, links, addresses, support options, hours, return rules, refund timing, shipping fees, gift card policies, promotional terms, store policies, credit card servicing routes, and account tools may change. Always verify important order, shipping, return, refund, payment, gift card, credit card, and support information directly with Saks Fifth Avenue, Saks Global, the SaksFirst card issuer, or the appropriate official support provider.

  • Reach Call Ross Customer Service – Reviews And Complaints

    Before shopping at Ross Stores, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Ross Stores, also known as Ross Dress for Less, is a discount department store chain that offers a wide range of apparel, home goods, and accessories at budget-friendly prices.

    How to Contact Ross Stores

    You can reach Ross Stores customer service using the following details:

    • Phone Number: 1-925-965-4400
    • Email Support: Ross Stores offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 6 AM – 5 PM PT
    • Corporate Address: Ross Stores, Inc., 5130 Hacienda Drive, Dublin, CA 94568
    • Website: https://www.rossstores.com/

    Ross Stores Customer Support Reviews and Complaints

    When considering shopping at Ross Stores, it’s helpful to review their customer service feedback. Ross competes with other discount retailers like TJ Maxx, Marshalls, and Burlington. Customer reviews often highlight the affordability, variety of products, and customer service provided by Ross, particularly for those seeking stylish and affordable apparel and home goods. However, some complaints focus on issues related to customer service, store cleanliness, and product availability.
    Comparing Ross Stores with other discount retailers can help you determine which offers the best products, pricing, and customer support for your shopping needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

    Note: This website listing is not associated with Ross Stores. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach Rite Aid Customer Service – Reviews And Complaints

    Before shopping at Rite Aid for pharmacy needs, health products, or other essentials, it’s important to be aware of Rite Aid’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Rite Aid Customer Service Reviews and Complaints

    When considering shopping at Rite Aid, a well-known pharmacy and retail chain, it’s helpful to review Rite Aid customer service reviews and complaints. Rite Aid operates numerous stores across the United States, offering a wide range of products, including prescription medications, over-the-counter health products, beauty supplies, and everyday essentials. The company has received various feedback from customers regarding their shopping experience and service. Reviews often highlight the convenience of store locations, the professionalism of the pharmacy staff, and the availability of products, while some complaints focus on issues like prescription wait times, pricing discrepancies, and customer support responsiveness. Comparing Rite Aid with competitors like CVS, Walgreens, and Walmart Pharmacy can provide a broader perspective on customer service experiences in the pharmacy retail industry.

    How to Contact Rite Aid

    To contact Rite Aid, you can use the following information:

    • General Customer Service Phone Number: 1-800-748-3243
    • Email Support: Rite Aid offers support through their online contact form or via email at customer.service@riteaid.com
    • Customer Service Hours: Monday – Friday, 8 AM – 8 PM ET; Saturday, 9:30 AM – 6 PM ET
    • Corporate Office Address: Rite Aid Corporation, 30 Hunter Lane, Camp Hill, PA 17011
    • Website: www.riteaid.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Rite Aid for your pharmacy and health needs.

    Note: This website listing is not associated with Rite Aid Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Rite Aid does not provide support services directly through this website. For any questions or concerns about Rite Aid products or services, contact their customer service representative directly.

  • Petco Customer Service, Phone Number & Complaints

    Before contacting Petco customer service, decide whether your issue involves an online order, a return, Autoship, Petco Perks, Vital Care, grooming, training, Vetco, a prescription product, a store visit, or a broader complaint. Petco uses different support paths for shopping, services, appointments, rewards, veterinary care, and corporate concerns.

    Petco Customer Service Phone Number and Support

    Use the contact options below for Petco customer service, order support, returns, Petco Perks, Vital Care, Vetco, and corporate contact information.

    Choose the Correct Petco Support Route

    Petco customer service can involve online order support, local store management, grooming or training staff, Vetco, Petco Perks, Autoship, or corporate support. Choosing the right route can help you avoid being transferred.

    • Online order, shipping, or refund issue: Use Petco order lookup or call 1-877-738-6742.
    • Return request: Use Petco’s return tools and have your order number ready.
    • Autoship problem: Sign in to your Petco account to manage Autoship, then contact customer service if the order, cancellation, payment, or delivery issue remains unresolved.
    • Petco Perks or rewards issue: Call 1-877-738-6742, option 4.
    • Petco Perks Premier or Vital Care issue: Call 1-858-657-2035 for Premier support.
    • Vetco Mobile Services: Call 1-877-838-7468.
    • Vetco Total Care hospital issue: Use the Petco store or hospital locator to find the specific hospital’s contact information.
    • Grooming or training appointment: Use Petco’s appointment tools or contact the local Petco store where the service was booked.
    • Local store complaint: Start with the store manager for service, product availability, animal care, checkout, grooming, or staffing issues.
    • Corporate office concern: Use customer service first, then document the issue and escalate through Petco’s corporate support channels if needed.

    What to Have Ready Before Contacting Petco

    Before calling the Petco phone number or using online support, gather the details that match your issue.

    • Petco order number or confirmation email
    • Store location, city, and state
    • Date of purchase, appointment, pickup, delivery, or service
    • Receipt or proof of purchase
    • Product name, brand, size, flavor, SKU, UPC, lot code, or expiration date
    • Petco Perks account email or phone number
    • Autoship subscription details, if relevant
    • Grooming, training, vaccination, or Vetco appointment details
    • Photos of damaged items, wrong items, or package issues, if helpful
    • A short description of what happened and the resolution you want

    Do not post private information in the public review section below. Remove order numbers, full receipts, home addresses, phone numbers, emails, payment details, gift card numbers or PINs, Petco Perks screenshots, prescription labels, pet medical records, vaccine documents, insurance information, and pet health records before sharing a public review.

    Common Reasons Customers Contact Petco Customer Service

    Customers may contact Petco support for many shopping, service, appointment, and pet care issues, including:

    • Online order tracking, shipping delays, missing packages, or delivery problems
    • Returns, exchanges, refunds, damaged items, or incorrect items
    • Autoship changes, cancellations, billing questions, or subscription problems
    • Petco Perks rewards, account login, points, coupons, and member pricing
    • Vital Care or Petco Perks Premier questions
    • Grooming appointments, grooming complaints, missed appointments, or service concerns
    • Dog training appointments, cancellations, refunds, or class questions
    • Vetco Mobile Services, vaccination records, and appointment questions
    • Vetco Total Care hospital contact information or local hospital concerns
    • Pet prescription product issues, damaged medication shipments, or prescription order questions
    • Product recalls, pet food concerns, expired products, or safety questions
    • Gift card balance, activation, fraud, or redemption problems
    • Local store service, staffing, animal care, checkout, or product availability complaints

    Online Orders, Shipping, Returns, and Refunds

    For Petco online order support, start with Petco’s order lookup tool or call 1-877-738-6742. This is the best route for order tracking, delivery delays, missing items, damaged products, wrong items, and refund questions.

    For returns, have your order number ready. Petco’s return process may differ depending on whether the item was purchased online, picked up in store, delivered, purchased in a local Petco store, or involved a prescription product. If an item arrived damaged, take photos of the package and product before contacting support.

    If you are asking about a refund, keep the return confirmation, shipping receipt, order number, and payment method details. Do not post your full card number or full receipt in a public review.

    Autoship, Petco Perks, Vital Care, and App Help

    Petco customers may need support with Autoship, Petco Perks, Petco Perks Premier, coupons, rewards, app login, saved payments, subscription changes, and member pricing. If a discount or reward did not apply, keep your receipt or order confirmation and screenshot the offer if possible.

    For Petco Perks support, call 1-877-738-6742 and choose option 4. For Petco Perks Premier support, call 1-858-657-2035. When contacting support, provide the email or phone number linked to your account, but do not post that information in the public review section.

    Grooming, Training, Vetco, and Pet Health Support

    Petco offers grooming, dog training, Vetco Mobile Services, and Vetco Total Care hospital services. For grooming or training appointment issues, start with the local Petco location where the service was booked. Local teams are usually best for appointment times, service details, cancellations, pet notes, and same-day concerns.

    For Vetco Mobile Services, call 1-877-838-7468. For Vetco Total Care hospitals, use the store or hospital locator to find the hospital’s direct contact information.

    Pet health and veterinary issues can involve sensitive information. Do not post pet medical records, vaccine records, medication names, prescription labels, veterinarian notes, insurance details, or appointment records in public comments. If your issue involves a pet’s health, contact the local Vetco or veterinary provider directly.

    Price Match, Product Safety, Gift Cards, and Recalls

    Petco states that Petco.com may match online advertised prices from certain competitors on qualifying products, and customers can call 1-877-738-6742 to request a price match. Price matching can have exclusions, so keep the competitor listing, product details, and Petco item page available when you call.

    For product safety, food concerns, recalls, expired items, or damaged pet products, keep the packaging if it is safe to do so. Write down the product name, brand, UPC, lot code, expiration date, and purchase location before contacting Petco.

    For gift card problems, do not share the gift card number or PIN in public comments. Gift cards are commonly used in scams. Petco gift cards should not be used to pay taxes, legal fees, debt collectors, utility bills, shipping fees for prizes, or anyone claiming there is an emergency.

    Petco Complaints and Escalation Tips

    If your issue involves a specific Petco store, grooming salon, training class, or local service, start with the store manager. Local management can often review staffing, appointment, refund, animal care, checkout, and product availability concerns faster than national customer service.

    If the local store does not resolve the issue, call Petco customer service at 1-877-738-6742. For repeated or serious complaints, keep a record of the date, time, store location, names or job titles, case numbers, order numbers, and what resolution was promised.

    For issues involving animal safety, pet health, medication, suspected fraud, unauthorized charges, or unresolved refunds, document the situation carefully. You may also need to contact your payment card issuer, veterinarian, insurer, delivery carrier, or a consumer protection agency depending on the issue.

    What to Expect When Contacting Petco

    Petco support may ask for your order number, account email, Petco Perks details, store location, appointment details, product information, or photos. For returns and refunds, you may need the order confirmation, return label, receipt, or tracking information. For Vetco and grooming issues, you may be asked for the appointment date, service location, and pet profile information.

    Some problems can be handled by national customer service. Others may be routed to a local store, grooming salon, Vetco clinic, Vetco Total Care hospital, delivery carrier, or payment provider. Ask for a case number or written confirmation when the issue involves a refund, cancellation, prescription order, service complaint, or unresolved billing concern.

    Petco Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows no posted Petco reviews for this listing. Because there are not enough live CSN reviews on this page, this post does not summarize Petco customer sentiment or claim broad review themes.

    If you have contacted Petco customer service, called the Petco phone number, requested an order refund, used Petco Perks support, had an Autoship issue, booked grooming or training, contacted Vetco, reported a damaged product, or tried to resolve a local store complaint, you can leave a review below. Please keep your review focused on your experience and remove private account, payment, order, pet health, prescription, and appointment information before posting.

    Frequently Asked Questions About Petco Customer Service

    What is the Petco customer service phone number?

    The main Petco customer service phone number is 1-877-738-6742.

    What number do I call for Petco Perks?

    For Petco Perks support, call 1-877-738-6742 and choose option 4. For Petco Perks Premier support, call 1-858-657-2035.

    What is the Vetco Mobile Services phone number?

    For Vetco Mobile Services, call 1-877-838-7468.

    How do I contact Petco about a refund or return?

    Use Petco’s return tools, order lookup, or call 1-877-738-6742. Have your order number, receipt, return details, and product information ready.

    How do I complain about a Petco grooming, training, or store issue?

    Start with the local Petco store manager. If the issue is not resolved, call Petco customer service and keep records of appointment details, store location, employee names or titles, case numbers, and any promised follow-up.

    Can I post my order number, pet medical record, or prescription label in a review?

    No. Do not post order numbers, full receipts, addresses, payment details, gift card numbers, Petco Perks screenshots, pet medical records, vaccine records, prescription labels, insurance documents, phone numbers, or email addresses in public comments.

    Related Customer Service Resources

    Page Update Note

    This Petco customer service page was updated on June 29, 2026, to verify current Petco support phone numbers, add Petco Perks, Petco Perks Premier, Vetco Mobile Services, returns, appointment, medical records, privacy, gift card, product safety, Autoship, and complaint escalation guidance, and remove unsupported CSN review-theme claims.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Petco. This page is designed to help readers find the right Petco support route and share customer service experiences in a public review format.

    Share Your Experience

    Have you contacted Petco customer service, called the Petco phone number, used Petco Perks support, requested a refund, had an Autoship issue, booked grooming or training, contacted Vetco, reported a product concern, or escalated a local store complaint? Share your experience below to help other customers understand what happened and which support route worked best.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Petco, Petco Animal Supplies, Inc., Vetco, or any Petco store or service location. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support options, store policies, return rules, refund timelines, rewards terms, veterinary service procedures, insurance terms, appointment rules, and corporate contacts can change. Contact Petco directly for the most current information.

  • Office Depot Customer Service: Orders, Returns, Printing, Furniture & Reviews

    If you need help with an Office Depot or OfficeMax order, return, refund, delivery issue, damaged shipment, store pickup, printing order, furniture purchase, RealSpace item, tech service, rewards account, tax-exempt purchase, business account, credit account, or customer service complaint, the fastest path is to use the correct Office Depot support route. Office Depot serves retail shoppers, small businesses, schools, government buyers, and large business accounts, so support can vary depending on whether you ordered in store, online, through OfficeDepot.com, or through ODP Business Solutions.

    Verified Office Depot Customer Service Contact Information

    Choose the Correct Support Route

    Office Depot support depends on whether your issue involves an online order, store purchase, delivery, return, print job, furniture, tech service, rewards account, credit account, or business account.

    • Online order, delivery, damaged shipment, missing item, or wrong item: Use Office Depot order tracking, customer service, live chat, or text support.
    • In-store purchase or pickup order: Start with the store where the purchase or pickup happened, then escalate to customer service if needed.
    • Return or exchange: Review the return policy before opening, assembling, or discarding packaging because return windows and conditions vary by product category.
    • Furniture or RealSpace issue: Contact Office Depot customer service with the order number, item number, receipt, photos, packaging, and assembly manual.
    • Print and copy services: Contact the store or print center handling the order, especially for custom print, business cards, posters, signs, and same-day print jobs.
    • Tech services or tech subscriptions: Call 1-888-315-5073 for Tech Services Subscription support.
    • Rewards account: Sign in online or call 1-866-562-3872.
    • Tax-exempt purchasing: Call 1-800-848-8100 or use the tax-exempt purchasing help tools.
    • Office Depot credit account: Use the Office Depot credit-card management page or the credit-account numbers listed above.
    • ODP Business Solutions or large business account: Use the business account contacts, account manager, or ODP Business Solutions portal connected to your account.

    Information To Gather Before Contacting Office Depot

    Having the correct information ready can help Office Depot locate your order, return, store purchase, print job, or account faster.

    • Order number or confirmation email
    • Store receipt, eReceipt, packing slip, or order confirmation
    • Office Depot account email address
    • Billing and shipping ZIP code
    • Tracking number and carrier details
    • Store location and date of purchase if purchased in store
    • Item number, SKU, product name, size, color, or model number
    • Photos of damaged, missing, incorrect, or defective merchandise
    • Packaging, UPC code, manual, and all parts for returns or furniture issues
    • Print order number, file name, store location, and proof approval if applicable
    • Rewards account email or member number
    • Tax-exempt documentation if the issue involves tax-exempt purchasing
    • Credit account or business account details if the issue involves billing or credit
    • Case number, chat transcript, text thread, or email response if you already contacted support

    Common Reasons Customers Contact Office Depot

    • Tracking an online order
    • Reporting a damaged delivery
    • Missing item, wrong item, or canceled order
    • Starting a return or exchange
    • Checking refund status
    • Store pickup or curbside pickup issues
    • Print and copy order problems
    • Furniture damage, missing parts, or assembly issues
    • RealSpace desk, chair, cabinet, or storage support
    • Ink, toner, printer, computer, or technology return questions
    • Rewards account, bonus rewards, or ink recycling rewards questions
    • Business Select, ODP Business Solutions, or business account questions
    • Credit account, statement, payment, or card issue
    • Tax-exempt purchasing or government purchasing questions
    • Suspicious emails, fake coupons, fake clearance sites, or unauthorized charges

    Office Depot Orders, Delivery, and Tracking

    For online orders, use Office Depot order tracking or contact customer service at 1-800-463-3768. If an order is delayed, missing, damaged, or shows delivered but was not received, gather the order number, tracking number, delivery address, carrier information, and photos of the package or damage.

    If your order is on hold, canceled, or delayed, ask whether the issue is related to payment verification, inventory, delivery address, product availability, fraud prevention, store pickup status, or third-party marketplace fulfillment.

    Office Depot Returns and Exchanges

    Office Depot return rules vary by product category. Before opening, using, assembling, or discarding packaging, check the return policy for your item. Some products have shorter return windows or stricter conditions than general office supplies.

    Office Depot says returns can be made in store or by mail, depending on the item and purchase type. Items returned in stores may have faster refund processing times. Without an original receipt, valid government identification may be required, and some products such as technology items may not be eligible for return without proof of purchase.

    When returning by mail, package and label the correct item and include all return documentation. Office Depot and its affiliate Veyer warn that mistaken returns may be held briefly and then donated or recycled, and they may not be able to recover or return the wrong item if you accidentally ship something that was not meant to be returned.

    Furniture, RealSpace, and Missing Parts

    Office Depot sells office furniture, including RealSpace desks, chairs, file cabinets, bookcases, storage units, and accessories. Furniture support can involve returns, assembly problems, missing hardware, damaged pieces, defective parts, warranty questions, or replacement parts.

    Office Depot’s furniture return policy is more restrictive than many general merchandise categories. Furniture may need to be unassembled, in original packaging, with the UPC code, parts, and manuals. If your RealSpace or other furniture item arrived damaged or incomplete, take photos and contact Office Depot customer service before assembling the product or throwing away the box.

    Print, Copy, and Custom Products

    Office Depot provides print and copy services in stores and online. If your issue involves a print order, business card, sign, poster, booklet, custom stamp, promotional item, or same-day print job, contact the store or print center handling the order.

    Custom and special-order items may have different return rules. Custom imprint items and special-order merchandise may not be returnable unless they arrive damaged or are printed incorrectly. Save proofs, approval emails, order numbers, and file names until the job is complete and inspected.

    Tech Services, Subscriptions, Ink, Toner, and Electronics

    For Tech Services Subscriptions, Office Depot lists support at 1-888-315-5073. If your issue involves computer setup, protection plans, tech subscriptions, software, printer setup, or other technology services, contact the correct tech support route and have your receipt, subscription details, device information, and service agreement ready.

    Technology products, software, ink, toner, gift cards, prepaid cards, PPE, custom items, and other categories may have different return or exchange restrictions. Review the return policy for the exact item before opening or returning it.

    Office Depot Rewards and Ink Recycling

    Office Depot OfficeMax Rewards is a free rewards program. Office Depot says rewards members can earn rewards on many purchases, but certain categories are excluded, including delivery fees, postage stamps, gift and prepaid cards, lottery, some services, and third-party services.

    Office Depot also offers ink and toner recycling rewards. Office Depot says members can earn recycling rewards for eligible recycled cartridges, up to 10 per month, when the required qualifying purchase conditions are met. Rewards rules, limits, eligible items, and expiration dates can change, so check your rewards account and current program terms.

    Business Select, ODP Business Solutions, and Business Accounts

    Office Depot serves individual shoppers, small businesses, schools, government buyers, and larger business accounts. Business Select, ODP Business Solutions, tax-exempt purchasing, government purchasing, credit accounts, and business pricing may use different portals or account tools from regular OfficeDepot.com shopping.

    If you have a business account, gather your business name, account number, order number, tax-exempt documentation, invoice, purchase order, account manager information, and shipping address before contacting support.

    Credit Account and Payment Help

    Office Depot has offered personal and business credit account options, but credit programs can change over time. Use Office Depot’s current Manage Credit Cards page and the card issuer’s website for the most accurate account information.

    For existing personal credit account questions, Office Depot’s older credit-account page lists 1-800-244-3113. For existing business credit account questions, Office Depot’s business credit page lists 1-800-729-7744. For business credit application status, it lists 1-800-767-1358. If a credit-card program has changed, contact the card issuer or use the latest link from OfficeDepot.com.

    Tax-Exempt Purchasing

    If your school, church, nonprofit, government office, or business needs tax-exempt purchasing, use Office Depot’s tax-exempt purchasing help tools and documentation instructions. Office Depot lists tax-exempt analyst help at 1-800-848-8100.

    Have your state sales tax exemption certificate, organization documents, account information, and order details ready before calling. If tax was charged incorrectly, ask customer service whether it can be corrected before shipment, at pickup, or through a refund process.

    Price Match, Coupons, Promotions, and Gift Cards

    If your issue involves a coupon, promotion, sale price, price match, rewards certificate, gift card, or return card, save a screenshot of the offer and read the exclusions. Promotions may exclude technology, ink, toner, furniture, services, gift cards, third-party marketplace items, or special-order products.

    Gift cards, prepaid cards, and phone cards are generally not returnable. If a gift card balance is missing or a card does not work, contact customer service with the card number, purchase receipt, and transaction details.

    Watch Out for Fake Office Depot Coupons, Clearance Sites, and Support Numbers

    Office Depot shoppers should be cautious with fake clearance pages, lookalike websites, suspicious coupon offers, fake customer-service numbers, phishing emails, and payment links that claim to be from Office Depot or OfficeMax. Use OfficeDepot.com, OfficeMax stores, the Office Depot app, and the verified customer-service numbers listed on this page.

    • Do not enter payment information on websites that are not OfficeDepot.com or an official payment partner.
    • Be cautious of ads offering unrealistic discounts on printers, chairs, laptops, ink, toner, or office furniture.
    • Do not call random Office Depot support numbers found in comments, social media ads, or unofficial complaint pages.
    • Do not provide account passwords, verification codes, full card numbers, or gift card numbers to suspicious callers.
    • Be careful with fake delivery notices or order-cancellation emails that ask you to sign in through a link.
    • If you see an unfamiliar Office Depot, OfficeMax, ODP, Veyer, or business-supply charge, check your order history and contact your payment provider if it appears unauthorized.

    How to Escalate an Office Depot Customer Service Problem

    1. Start with the correct channel: Call 1-800-463-3768, text 35924, use live chat, contact the local store, or use the business account portal depending on the issue.
    2. Document the issue: Save order confirmations, receipts, photos, tracking numbers, return labels, chat transcripts, text messages, and case numbers.
    3. Contact the store when needed: For store pickup, print jobs, in-store purchases, and local inventory problems, contact the store first.
    4. Use the return window: Return windows can be short for furniture, technology, and special categories, so do not wait.
    5. Ask for a case number: Get a reference number for damaged deliveries, missing items, billing disputes, returns, refunds, or unresolved order issues.
    6. Ask for supervisor review: If the first representative cannot resolve the problem, ask for escalation and provide your documentation.
    7. Use the correct account team: Business, tax-exempt, ODP Business Solutions, and credit-account issues may need specialized support rather than regular retail customer service.
    8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, or payment provider before the dispute deadline closes.

    Office Depot Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Office Depot based on 0 customer reviews. Because there are no Office Depot reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

    If you have contacted Office Depot about an online order, delivery issue, damaged package, store pickup, print order, return, refund, furniture problem, RealSpace item, tech service, rewards account, credit account, or customer-service response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting Office Depot or OfficeMax.

    What To Expect When Contacting Office Depot

    • Office Depot customer service can help with online orders, product questions, returns, delivery, and account issues.
    • Support hours can vary by department, including general customer service, delivery, tech services, chat, and text support.
    • In-store purchase, store pickup, and print-order problems may be easiest to resolve through the local store first.
    • Furniture, technology, custom products, gift cards, prepaid cards, and special-order products may have different return rules.
    • RealSpace furniture support is generally routed through Office Depot / OfficeMax customer service.
    • Credit account, tax-exempt, rewards, and business account issues may require separate account teams.
    • Keep receipts, packaging, tracking numbers, and case records until the issue is fully resolved.

    Frequently Asked Questions About Office Depot Customer Service

    What is the Office Depot customer service phone number?

    Office Depot customer service can be reached at 1-800-GO-DEPOT / 1-800-463-3768.

    How do I text Office Depot customer service?

    Office Depot lists text support at 35924. Text support availability may vary by time and support type.

    Does Office Depot offer live chat?

    Yes. Office Depot offers live chat through its customer-service page when chat is available.

    How do I track an Office Depot order?

    Use the Office Depot order tracking page or sign in to your Office Depot account. You can also call 1-800-463-3768 with your order number and email address.

    How do I return an Office Depot item?

    Office Depot says returns can be made in store or by mail, depending on the item and purchase type. Review the return policy for your specific product category before opening, assembling, or shipping the item back.

    Who handles RealSpace furniture problems?

    RealSpace is generally supported through Office Depot / OfficeMax customer service. Call 1-800-463-3768 with your order number, item number, receipt, photos, and assembly manual.

    What is the Office Depot Tech Services Subscription phone number?

    Office Depot lists Tech Services Subscription support at 1-888-315-5073.

    How do I contact Office Depot Rewards?

    Office Depot lists Rewards Program help at 1-866-562-3872. You can also sign in to your Office Depot account to view rewards certificates and program activity.

    Where is Office Depot corporate headquarters?

    Office Depot’s corporate address is 6600 North Military Trail, Boca Raton, FL 33496.

    Can CustomerServiceNumbers.com process my Office Depot return or refund?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Office Depot accounts, process returns, issue refunds, track orders, fix print jobs, replace furniture parts, or contact Office Depot on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • Office Depot Corporate Office Headquarters – Find Office Depot corporate office contact details and complaint discussion.
    • ChargeOnMyCard.com – Research unfamiliar office supply, furniture, print, tech-service, credit-card, or online shopping charges.
    • ThinkItsAScam.com – Learn how to spot fake coupons, fake clearance websites, suspicious support numbers, and delivery phishing messages.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Office Depot, OfficeMax, The ODP Corporation, Veyer, ODP Business Solutions, or Atlas Holdings.

    Share Your Office Depot Customer Service Experience

    Have you contacted Office Depot or OfficeMax about an online order, damaged delivery, missing item, return, refund, store pickup, print order, furniture issue, RealSpace item, rewards account, credit account, tax-exempt purchase, tech service, or customer-service response time? Share your experience below to help other shoppers understand how Office Depot handles support requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Office Depot, OfficeMax, The ODP Corporation, Veyer, ODP Business Solutions, or Atlas Holdings. This page is provided for informational and review purposes only. Contact information, return rules, rewards terms, credit-account details, tax-exempt purchasing rules, business account procedures, service availability, and support hours may change. Always verify important details directly with Office Depot, OfficeMax, ODP Business Solutions, the credit-card issuer, or your payment provider before making purchases, returns, payments, or account decisions.