Category: Retail Stores Customer Service Information – Reviews

Retail stores frequently hide their customer service phone numbers. Customerservicenumbers.com lists most major retailers and stores on the website.

  • Beyond the Rack Customer Service: BTR Orders, Returns and Complaints

    Beyond the Rack customer service can help with BTR account questions, online orders, returns, refunds, shipping updates, billing issues and product concerns. Because Beyond the Rack has had older contact information online in the past, use the current BTR support details below before calling an old number found in search results.

    How to Contact Beyond the Rack Customer Service

    Best Support Route by Issue

    • Order status: Sign in to your BTR account and review the order status before contacting support.
    • Returns: Contact BTR before sending a return so you can request return authorization and confirm the correct return address.
    • Refunds: Save the return tracking number, authorization code, order number and any refund confirmation.
    • Billing questions: Contact BTR by email, phone or the contact form and include your order number and charge date.
    • Shipping questions: Check your BTR order page and tracking email. Shipping rules and availability may vary by destination.

    Information to Have Before Contacting BTR

    • Your BTR account email address
    • Order number
    • Product name, size, color or SKU if available
    • Tracking number and carrier
    • Photos of damaged, incorrect or missing items
    • Return authorization or previous support case details
    • Billing date and last four digits of the payment card, if relevant

    Beyond the Rack Returns, Refunds and Shipping Help

    BTR’s return instructions say customers should contact support before each return and that many eligible returns must be sent back within the stated return window. Some items may be final sale or excluded from return eligibility, so review the product page and BTR return policy before shipping anything back.

    For damaged, defective, incorrect or missing items, contact BTR as soon as possible and keep photos of the item, package, label and packing slip. Do not send a return to an address found on an old webpage unless BTR support confirms it is the correct return destination for your order.

    Beyond the Rack Reviews and Complaints

    CustomerServiceNumbers.com does not currently show visible Beyond the Rack customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.

    Useful review topics may include order accuracy, shipping speed, return authorization, refund timing, product condition, billing issues and whether BTR support resolved the problem.

    Privacy, Scam and Safety Notes

    • Do not post your full card number, password, account login, home address, order confirmation email or tracking link in a public review.
    • Use only official BTR support pages when entering account or payment information.
    • Be cautious with texts, emails or social messages claiming to be BTR support and asking for payment, gift cards, verification codes or remote access.
    • If you see an unfamiliar BTR-related charge, compare it with your order confirmation, account history and payment provider records before disputing it.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Beyond the Rack, BTR or 9721444 Canada Inc.

    Share Your Beyond the Rack Customer Service Experience

    Have you contacted Beyond the Rack about an order, return, refund, shipping delay, billing issue, account problem or product concern? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.

    Comments are moderated. Do not include private account details, complete payment numbers, passwords, verification codes or sensitive personal information in your review.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Beyond the Rack, BTR or 9721444 Canada Inc. Beyond the Rack does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.

  • BJ’s Wholesale Club Customer Service Phone Number, Membership & Reviews

    Use this page to contact BJ’s Wholesale Club customer service for membership help, online orders, club purchases, returns, refunds, coupons, rewards, tires, optical, gas, credit-card routing, product recalls, complaints, and customer reviews. BJ’s is a membership warehouse club with in-club shopping, BJs.com orders, curbside pickup, same-day delivery, gas stations, tire centers, optical services, BJ’s One Mastercard options, and other member services.

    BJ’s Wholesale Club Customer Service Phone Number and Contact Options

    Choose the Correct BJ’s Support Route

    BJ’s support depends on whether your issue involves membership, an online order, a club purchase, same-day delivery, curbside pickup, a return, a tire order, optical services, a credit-card account, product recall, or a local club experience.

    • Membership, renewal, or cancellation: Call 1-800-257-2582, email customercare@bjs.com, chat through the Help Center, or visit the Member Services desk at a BJ’s club.
    • BJs.com order status: Use BJ’s order-status page, your account, or Member Care.
    • Curbside pickup, pickup-in-club, or club order issue: Contact the local club and BJ’s Member Care with your order details.
    • Same-day delivery or Same-Day Select: Use BJ’s Help Center and your account order history; delivery issues may also involve the delivery partner.
    • Returns or refunds: Review BJ’s return policy and contact Member Care or the local club before returning restricted or large items.
    • Electronics issue before return: Call BJ’s Tech Advisors at 877-832-4888 / 877-TECH888.
    • Tire returns or tire-center help: Visit your local club or call BJ’s tire support at 844-700-8473 / 844-700-TIRE.
    • BJ’s One Mastercard account, bill, or payment: Contact Capital One using the card-specific phone number below.
    • Product recall or safety concern: Use BJ’s product recall page and official CPSC, FDA, or NHTSA resources when appropriate.
    • Privacy request: Use BJ’s privacy webform, privacy choices link, Member Care phone number, or email route.

    Information To Have Ready Before Contacting BJ’s

    Before contacting BJ’s Member Care, a local club, Capital One, a tire center, optical support, or a delivery partner, gather the details that apply to your issue:

    • BJ’s membership number or account email address
    • Order number, pickup number, delivery details, or tracking number
    • Club location, purchase date, and receipt if the item was bought in-club
    • Product name, item number, brand, size, quantity, and UPC if available
    • Photos of damaged, missing, incorrect, or recalled products if support requests them
    • Return reason, return label, refund amount, and payment method if relevant
    • Coupon, reward, gift card, promo code, or BJ’s One Mastercard details if relevant
    • Tire order details, vehicle information, appointment date, and club location for tire issues
    • Optical order, prescription, or insurance details only through official optical/privacy-safe channels
    • A short summary of the issue and the resolution you are requesting

    For public reviews, do not post your membership number, order number, gift card number, receipt, tracking number, payment details, credit-card account information, prescription details, address, phone number, email address, or account screenshots.

    Common Reasons Members Contact BJ’s Wholesale Club

    • Membership renewal, cancellation, Household Member, supplemental member, or account updates
    • Online order status, pickup, curbside, shipping, or same-day delivery issues
    • Returns, refunds, exchanges, damaged items, missing items, or wrong products
    • Coupons, rewards, promo codes, gift cards, SNAP EBT, FSA/HSA eligibility, or pricing questions
    • Club service complaints, checkout, ExpressPay, receipt checks, product availability, or local manager issues
    • BJ’s One Mastercard billing, payments, online account access, rewards, or card support
    • Tires, tire installation, tire appointments, tire returns, or tire warranty questions
    • Optical, prescription eyewear, contact lenses, or protected health information questions
    • BJ’s Gas, Fuel Saver, gas rewards, or station-specific issues
    • Product recalls, food safety, damaged products, or safety-sensitive product concerns

    Membership, Renewal, Cancellation, and Account Help

    BJ’s membership support can help with renewals, membership cards, Household Members, supplemental members, account access, Easy Renewal, cancellation, and membership information. BJ’s says only the primary member can cancel a membership, and cancellation by the primary member cancels supplemental memberships at the same time.

    Online Orders, Pickup, Delivery, and Shipping

    For BJs.com orders, use your account, order confirmation, and order-status page before contacting Member Care. For pickup or curbside problems, keep your pickup time, club location, order number, receipt, and any app messages. For same-day delivery, delivery issues may involve BJ’s support and the delivery partner.

    Returns, Refunds, Exchanges, and Restricted Items

    BJ’s return rules vary by product category and condition. General merchandise may have a longer return window, while air conditioners, patio sets, mattresses, electronics, e-bikes, e-scooters, damaged electronics, tires, optical products, alcohol, tobacco, gift cards, fuel-added items, special-event items, and manufacturer-warranty items may have different restrictions. Review BJ’s return policy before bringing an item back or shipping anything.

    Do not post receipt photos, return labels, order numbers, tracking numbers, card details, or address information in a public review.

    BJ’s One Mastercard and Capital One Support

    BJ’s One Mastercard account questions are handled by Capital One, not regular BJ’s Member Care. Use the correct card-specific number for billing, payments, statements, online account access, rewards tied to the card, fraud alerts, or cardholder questions.

    CustomerServiceNumbers.com does not provide credit, banking, debt, fraud, financial, or legal advice. Contact Capital One, your bank, your card issuer, or a qualified professional for card-account questions.

    Coupons, Rewards, Gift Cards, and Pricing Issues

    BJ’s members may contact support about clipped coupons, digital coupons, BJ’s Rewards, Club+ benefits, Fuel Saver, gift cards, promo codes, price adjustments, and offer exclusions. Keep screenshots of the offer, the product page, the receipt, and the membership account used when the issue occurred.

    BJ’s Tire Center, Optical, Gas, and Other Services

    BJ’s offers services that may have their own support rules, including Tire Centers, BJ’s Optical, BJ’s Gas, Travel, home improvement, wireless and internet, install and assembly, and business sales. For tire issues, use tire support or the local club. For optical questions, use BJ’s Optical resources and privacy-safe channels because prescription eyewear and contact-lens information may involve protected health information.

    CustomerServiceNumbers.com does not provide automotive, tire, optical, medical, prescription, alcohol, legal, financial, or safety advice. Use BJ’s, the local club, BJ’s Optical, the service provider, your insurer, your doctor, or a qualified professional for those issues.

    Product Recalls, Food Safety, and Product-Safety Questions

    BJ’s posts product recall information for members. If your issue involves a recalled product, food safety, baby products, tires, electronics, batteries, gas-powered products, medications, supplements, alcohol, tobacco, or other safety-sensitive items, use BJ’s recall page and the appropriate official agency. Do not rely on public comments for safety-sensitive instructions.

    Privacy, Account Security, Fraud, and Safe Review Tips

    BJ’s accounts can include membership, shopping, delivery, payment, rewards, optical, and credit-card information. Do not post membership numbers, credit-card information, gift card numbers, prescription details, protected health information, addresses, phone numbers, email addresses, receipt photos, order numbers, or account screenshots in a public review.

    If you receive a suspicious call, email, text, social message, or website claiming to be BJ’s, use BJs.com, the BJ’s app, the official Help Center, or the verified Member Care number before sharing information.

    How to Escalate a BJ’s Wholesale Club Complaint

    If your BJ’s issue is not resolved after the first contact, keep your complaint organized and use the route that matches the problem.

    1. Identify whether the issue involves membership, renewal, cancellation, in-club purchase, online order, pickup, delivery, return, tire center, optical, gas, product recall, or BJ’s One Mastercard.
    2. Call Member Care at 1-800-257-2582, email customercare@bjs.com, or use Help Center chat.
    3. For local club issues, contact the Member Services desk or club manager and keep your receipt, product details, and visit date.
    4. For BJ’s One Mastercard issues, contact Capital One using the correct card-specific support number.
    5. For returns, product recalls, tire, optical, or safety-sensitive issues, use the official BJ’s or agency route and avoid public advice.
    6. Ask for a case number, written explanation, return instructions, refund timeline, or escalation path when available.

    BJ’s Wholesale Club Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently invites customers to share reviews about BJ’s Wholesale Club customer service. Useful reviews may discuss membership, renewals, cancellation, online orders, pickup, delivery, returns, refunds, coupons, rewards, gift cards, local club service, tire support, optical support, gas, product recalls, response times, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include membership numbers, order numbers, gift card numbers, credit-card information, payment details, prescription details, protected health information, receipt photos, addresses, phone numbers, or account screenshots in a public review.

    Frequently Asked Questions About BJ’s Customer Service

    What is the BJ’s Wholesale Club customer service phone number?

    BJ’s Member Care can be reached at 1-800-257-2582, also listed as 1-800-BJS-CLUB.

    What are BJ’s customer service hours?

    BJ’s Help Center lists Member Care hours as Monday through Friday, 8 a.m. to 7 p.m. ET; Saturday, 8 a.m. to 6 p.m. ET; and Sunday, 12 p.m. to 6 p.m. ET.

    How do I email BJ’s customer service?

    BJ’s lists customercare@bjs.com for Member Care. You can also use email or chat through the BJ’s Help Center.

    How do I cancel a BJ’s membership?

    BJ’s says the primary member can cancel in person at the Member Services desk, by email at customercare@bjs.com, by chat, by calling 1-800-257-2582, or by mail to BJ’s Wholesale Club, Inc., Attn: Membership, P.O. Box 9157, Marlborough, MA 01752.

    How do I contact BJ’s about a return?

    Review BJ’s return policy and contact Member Care or the local club. For electronics, BJ’s recommends Tech Advisors at 877-832-4888. For tires, visit the local club or call 844-700-8473.

    Who handles BJ’s One Mastercard questions?

    Capital One handles BJ’s One Mastercard account support. BJ’s lists 844-202-9570 for BJ’s One Mastercard, 844-201-4893 for BJ’s One+ Mastercard, and 844-217-6927 for BJ’s Business Elite Mastercard.

    Where is BJ’s Wholesale Club headquarters?

    BJ’s Wholesale Club lists its Club Support Center and corporate office at 350 Campus Drive, Marlborough, MA 01752.

    How do I contact BJ’s about a product recall?

    Use BJ’s product recalls page and the appropriate official agency resource, such as CPSC, FDA, NHTSA, or FoodSafety.gov, depending on the product involved.

    How do I contact BJ’s about tires?

    Use the BJ’s Tire Center site, contact your local club, or call tire support at 844-700-8473 / 844-700-TIRE.

    How do I contact BJ’s about optical services?

    Use BJ’s Optical resources or contact the local optical center. Do not post prescription, insurance, or protected health information in a public review.

    Related Resources

    Customers comparing warehouse club, retail, and membership-shopping support options may also find these CustomerServiceNumbers.com pages useful: Costco Customer Service, Sam’s Club Customer Service, Amazon Customer Service, Walmart Customer Service, and Target Customer Service. For corporate-level information, see BJ’s Wholesale Club Corporate Office Headquarters.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with BJ’s Wholesale Club, Capital One, any BJ’s club, any delivery partner, any tire manufacturer, any optical provider, CPSC, FDA, NHTSA, or FoodSafety.gov.

    Share Your Experience With BJ’s Wholesale Club

    Have you contacted BJ’s about a membership, renewal, cancellation, club purchase, online order, curbside pickup, same-day delivery, return, refund, coupon, reward, gift card, BJ’s One Mastercard, tire issue, optical issue, gas purchase, product recall, or complaint? Share your experience below to help other customers understand what to expect. Please do not include membership numbers, order numbers, credit-card details, payment information, prescription information, protected health information, receipt photos, addresses, phone numbers, or account screenshots in your public review.

    Page Update Note

    This BJ’s Wholesale Club customer service page was updated on July 1, 2026, to verify current Member Care phone number, customer-service hours, email and chat support, headquarters address, membership cancellation routes, return policy, BJ’s One Mastercard support, tire and electronics support, product recall resources, related COH page, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with BJ’s Wholesale Club, Capital One, any BJ’s club, delivery partner, tire manufacturer, optical provider, gas station operator, CPSC, FDA, NHTSA, FoodSafety.gov, bank, card issuer, or consumer agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For credit-card disputes, product recalls, food safety, tire safety, optical care, prescriptions, medical questions, alcohol/tobacco issues, legal questions, financial questions, privacy rights, or safety-sensitive issues, contact BJ’s, the appropriate provider, Capital One, your bank, your card issuer, your doctor, the relevant agency, or a qualified professional through official channels.

  • Urban Outfitters Customer Service: Orders, Returns and Store Help

    Urban Outfitters customer service can help with online orders, returns, refunds, store pickup, UO Rewards, gift cards, furniture, and marketplace purchases. The correct support route depends on whether the transaction occurred in a store, on UrbanOutfitters.com, through a UO MRKT seller, or through another delivery platform.

    Urban Outfitters Customer Service Contacts

    The corporate number is not the primary route for online orders, returns, store pickup, gift cards, or UO Rewards. Begin with customer service or the store involved and use headquarters only for a documented, unresolved company-level matter.

    Choose the Correct Urban Outfitters Support Route

    Individual Store Management

    Contact the specific store or ask for its manager when the concern involves an in-store purchase, receipt, fitting room, local promotion, pickup order, store accessibility, employee interaction, lost item, inventory question, or store condition.

    Use the Urban Outfitters store locator to confirm the location’s current telephone number and hours. Store hours differ from customer-service hours.

    Online Orders

    Use your order number and billing ZIP code to review order and shipping information. Save the confirmation email, tracking number, product description, and photographs of any damaged or incorrect merchandise.

    Urban Outfitters begins preparing orders shortly after they are submitted. A cancellation button may appear on the Order Details page during a short cancellation window. If the button is no longer displayed, the order cannot be canceled before shipment and an eligible item must be returned after delivery.

    Review the current cancellation policy.

    Shipping and Delivery Problems

    Orders can ship in multiple packages from different fulfillment locations. A payment card may initially show an authorization hold, while the actual charge is made when an item or part of the order ships.

    For a package marked delivered but not found, inspect entrances, mailrooms, parcel lockers, and nearby delivery locations. Urban Outfitters recommends allowing two business days after a delivered scan because some carrier scans occur before the package arrives. Missing, damaged, or incorrect items should be reported within 30 days of the shipping date.

    Urban Outfitters Returns and Refunds

    Eligible unused or defective merchandise may be returned by mail or at a participating United States or Canadian Urban Outfitters store. Bring the packing list, receipt, or order-confirmation email when returning an online purchase to a store.

    • Within 30 days of delivery: Eligible returns generally receive a refund to the original payment method.
    • After 30 days: Eligible returns generally receive an emailed merchandise credit.
    • Mailed returns: A $5 restocking fee is deducted from most mailed-return refunds.
    • Shipping charges: Original shipping fees and handling surcharges are generally nonrefundable.
    • Final sale: Made-to-order furniture, designated final-sale products, certain additional-discount sale merchandise, and qualifying sale items ending in $0.95 cannot be returned or exchanged.
    • Maximum period: Returns and exchanges are not accepted after one year.

    Returns without a receipt are not accepted. Do not mail a return to corporate headquarters. Start the return through the official order or return process and use the generated instructions and label.

    Read the complete return and exchange policy.

    Furniture Returns, Defects and Delivery

    Furniture cannot be returned to an Urban Outfitters store. Furniture returned within 30 days of delivery may qualify for a refund to the original payment method, but the customer is generally responsible for return shipping and original delivery charges are not refunded.

    Select furniture may incur a 15% restocking fee. Made-to-order customizable furniture is final sale. Urban Outfitters publishes a one-year guarantee against furniture manufacturing defects.

    Truck-delivered furniture requires a scheduled return pickup. UPS-delivered furniture requires an authorized return label or the current mailing instructions supplied by the furniture team.

    Urban Outfitters Store Pickup

    Select the Pick Up option at checkout to see participating stores and eligible inventory. Wait for the Ready for Pickup email before visiting the store.

    • Eligible in-stock items may be ready within 24 hours.
    • The store holds the order for 96 hours after the Ready for Pickup email.
    • Bring the Ready for Pickup email and valid, unexpired government-issued identification.
    • The payment method is authorized when the order is placed but is not charged until pickup.
    • An uncollected order is automatically canceled and the authorization hold is released.

    The published program is store pickup. Curbside service should not be assumed unless the selected store or Ready for Pickup instructions specifically confirm it.

    Review the current store-pickup instructions.

    UO MRKT Marketplace Orders

    UO MRKT items are sold and fulfilled by independent marketplace sellers. Look for the UO MRKT badge on the product page before purchasing.

    • Seller processing times, shipping charges, and return policies can differ.
    • UO MRKT merchandise cannot be returned to an Urban Outfitters store.
    • Eligible returns must be sent directly to the seller.
    • Contact the seller through the Urban Outfitters Order Details page.
    • UO promotions, discounts, and UO Rewards cannot be applied to UO MRKT items.
    • A mixed Urban Outfitters and UO MRKT purchase creates separate orders, confirmations, and charges.

    Review the UO MRKT marketplace FAQs.

    DoorDash and Other Third-Party Orders

    Order-level problems for purchases placed through DoorDash should begin with DoorDash support. DoorDash purchases are not eligible for an Urban Outfitters refund or return, although the same style may qualify for an in-store size or color exchange within 30 days.

    Do not assume that Urban Outfitters’ standard online-return policy applies when another marketplace, app, or seller processed the transaction.

    UO Rewards Support

    UO Rewards is Urban Outfitters’ loyalty program. Current benefits include a 10% welcome discount, a $5 reward after every fourth qualifying purchase, early access to certain sales, and member-only offers.

    • Each qualifying purchase must be at least $1.
    • The $5 reward expires 60 days after issuance.
    • In-store purchases must be associated with the member’s UO Rewards ID or account email at checkout.
    • Missed in-store purchase credit cannot be added later.
    • UO MRKT items are excluded from rewards and discounts.

    For missing rewards, account-access problems, or an incorrect email address, sign in to the UO account or contact customer service at 1-800-282-2200.

    Read the UO Rewards FAQs.

    Urban Outfitters Gift Cards

    Urban Outfitters physical and electronic gift cards can generally be redeemed online or at participating Urban Outfitters stores in the United States and Canada.

    • Balance assistance: 1-800-920-5656
    • Gift cards cannot be returned or exchanged.
    • Lost or stolen gift cards and merchandise cards are not reissued.
    • Urban Outfitters states that cards purchased from third-party websites or locations are not valid.
    • Some older gift cards cannot be used online but may be usable at a United States store or for a telephone order.

    Never publish a complete gift-card number, PIN, barcode, activation receipt, or balance in a review. A legitimate government agency, utility, court, employer, or technology company will not demand payment with an Urban Outfitters gift card.

    Review Urban Outfitters gift-card information.

    Payments, Klarna, Afterpay and Store Credit Cards

    UrbanOutfitters.com accepts major payment cards, PayPal, Apple Pay, Urban Outfitters gift cards, Klarna, Afterpay, and additional listed payment methods.

    Urban Outfitters does not publish a store-branded consumer credit card or issuing bank. Klarna and Afterpay are independent buy-now-pay-later providers. Questions about a Klarna or Afterpay payment schedule, financing account, late fee, or provider login should be directed to the provider handling the plan.

    How to Escalate an Urban Outfitters Complaint

    1. Identify the transaction: Determine whether it involved a store, UrbanOutfitters.com, furniture, UO MRKT, DoorDash, pickup, UO Rewards, or a gift card.
    2. Gather documentation: Save the receipt, order number, product details, tracking information, photographs, promotion terms, and prior correspondence.
    3. Use the first-level route: Contact the store manager for an in-store concern or call 1-800-282-2200 for online and account support.
    4. State the requested resolution: Ask for a refund, replacement, exchange, shipment investigation, reward correction, or written explanation.
    5. Request escalation: Ask for a supervisor or case number if the first representative cannot resolve the matter.
    6. Keep a contact log: Record dates, channels, representative names, reference numbers, and promised follow-up.

    The Philadelphia headquarters is not a public return counter, customer-service desk, pickup location, or store. Do not mail merchandise, gift cards, payment information, or personal documents there unless the company provides specific written instructions.

    Accessibility and Privacy Support

    For an accessibility problem in a store, ask for the store manager and describe the accommodation or barrier involved. For difficulty using the website, app, chat, order process, or another digital feature, contact customer service at 1-800-282-2200 or use the official chat route.

    Urban Outfitters does not prominently publish a separate accessibility telephone department, so the general customer-service route is the appropriate starting point for digital-access assistance.

    For questions about personal data or the privacy policy, contact DataPrivacyOfficer@urbn.com or call the published privacy line at 1-888-735-8551.

    Review the Urban Outfitters privacy policy.

    Unauthorized Charges, Fraud and Fake Websites

    If an Urban Outfitters charge is unfamiliar, compare the amount with recent store, website, UO MRKT, DoorDash, gift-card, Klarna, or Afterpay transactions. Mixed UO and marketplace orders may appear as separate charges.

    Contact Urban Outfitters using the official website or 1-800-282-2200. If the transaction remains unauthorized, contact the bank or card issuer using the number printed on the payment card. Do not publish bank statements, complete card numbers, account credentials, or dispute documents in a review.

    Use UrbanOutfitters.com rather than links in unexpected advertisements, text messages, or emails. Be cautious if a similar-looking website requests gift-card payment, wire transfers, cryptocurrency, account verification codes, or payment through an unfamiliar person-to-person service.

    Urban Outfitters Ownership and Corporate Information

    Urban Outfitters is a retail brand within Urban Outfitters, Inc., commonly branded as URBN. URBN is a publicly traded company whose portfolio includes Urban Outfitters, Anthropologie, Free People, FP Movement, Terrain, Nuuly, Anthropologie Weddings, and Menus & Venues.

    • Corporate headquarters: 5000 South Broad Street, Philadelphia, PA 19112-1495
    • Corporate administrative number: 1-215-454-5500
    • URBN CEO and Chairman: Richard A. Hayne
    • Global CEO, Urban Outfitters and Free People groups: Sheila Harrington
    • Stock symbol: NASDAQ: URBN

    Anthropologie and Free People are sister brands, not independent competitors or departments that can process an Urban Outfitters order, return, reward, or gift card.

    Urban Outfitters Customer Service FAQs

    What is the Urban Outfitters customer-service number?

    Call 1-800-282-2200.

    What are Urban Outfitters customer-service hours?

    Published phone hours are Monday–Friday, 8 a.m.–10 p.m. Eastern Time, and Saturday–Sunday, 8 a.m.–9 p.m. Eastern Time.

    Can I text Urban Outfitters?

    Urban Outfitters offers SMS support through the Text Us option on its official Contact Us page. Use that link rather than assuming that every published telephone number accepts text messages.

    Can I cancel an Urban Outfitters order?

    A short cancellation window may be available through the Order Details page. If the Cancel Items button is no longer displayed, the order is already being prepared and cannot be canceled before shipment.

    How long do I have to return an online order?

    Eligible returns made within 30 days of delivery generally receive a refund to the original payment method. Later eligible returns generally receive merchandise credit. Final-sale exclusions and fees apply.

    Can I return an online order to a store?

    Eligible UrbanOutfitters.com merchandise can generally be returned to a participating United States or Canadian store with the packing list, receipt, or order-confirmation email. Furniture and UO MRKT items cannot be returned to stores.

    How long will a store hold my pickup order?

    A pickup order is held for 96 hours after the Ready for Pickup email. If it is not collected, the order is automatically canceled.

    Does Urban Outfitters offer curbside pickup?

    The national policy publishes store pickup but does not promise curbside service at every location. Follow the instructions in the Ready for Pickup email or contact the selected store.

    What is UO MRKT?

    UO MRKT is a marketplace whose merchandise is sold and fulfilled by third-party sellers. Seller-specific shipping and return rules apply.

    Does Urban Outfitters have a store credit card?

    No current Urban Outfitters-branded consumer credit card or issuing bank is published. Klarna and Afterpay are separate payment providers.

    Who owns Urban Outfitters?

    The Urban Outfitters brand is operated within Urban Outfitters, Inc., the publicly traded Philadelphia company commonly branded as URBN.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com independently reviews official company contact pages, policies, corporate information, and support routes. We distinguish the Urban Outfitters retail brand, local stores, the URBN corporate office, online fulfillment, marketplace sellers, delivery platforms, furniture support, payment providers, and loyalty services so readers can contact the department responsible for their transaction.

    Share Your Experience

    Share a firsthand Urban Outfitters experience involving a store, online order, return, refund, pickup, furniture delivery, UO Rewards, gift card, UO MRKT seller, DoorDash order, accessibility request, or complaint escalation. Include the general issue, support route used, response time, and whether the matter was resolved.

    Do not post an order number, tracking number, payment-card information, account verification code, billing or delivery address, gift-card number or PIN, government-issued identification, unredacted receipt, bank statement, or private employee information.

    Page Update Note

    This page was updated on July 30, 2026 with the current customer-service number and hours, chat and text routing, corporate contact distinction, return and refund rules, furniture support, store-pickup procedures, UO Rewards, gift-card assistance, UO MRKT seller responsibilities, privacy contacts, ownership, and leadership.

    Disclaimer

    CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Urban Outfitters, Urban Outfitters, Inc., URBN, UO MRKT sellers, DoorDash, Klarna, Afterpay, or any Urban Outfitters store. Contact information, hours, return periods, fees, exclusions, reward terms, gift-card rules, store services, and marketplace policies can change. Verify important information through the official company resource responsible for the transaction.

  • Tractor Supply Customer Service Phone Number & Complaints

    Before contacting Tractor Supply customer service, decide whether your issue involves an online order, store pickup, delivery, a return, a Tractor Supply credit card, Neighbor’s Club rewards, a gift card, Power Plus protection plan, product recall, pet pharmacy order, tax exemption, trailer rental, equipment problem, or a local store complaint. Tractor Supply uses different support routes for retail orders, stores, credit cards, gift cards, warranties, and services.

    Tractor Supply Customer Service Phone Number and Support

    Use the contact options below for Tractor Supply customer service, order support, returns, delivery questions, store issues, credit card help, gift cards, warranties, and general complaints.

    Choose the Correct Tractor Supply Support Route

    Tractor Supply customer service issues can involve a local store, online order, same-day delivery, store pickup, credit card provider, warranty provider, pet pharmacy, gift card, or corporate Customer Solutions Center. Choosing the correct route can help your issue get reviewed faster.

    • Online order or shipping issue: Use order status or call 1-877-718-6750.
    • Store pickup issue: Contact the local store or Customer Solutions if the order was not ready, canceled, missing, or picked up by the wrong person.
    • Return or exchange: Review the return policy and bring proof of purchase when possible.
    • Local store complaint: Start with the store manager for checkout, staff, product availability, feed, propane, trailer rental, PetVet, pet wash, or local service issues.
    • Tractor Supply credit card issue: Use the Citi-issued card support number for personal or business credit card questions.
    • Gift card question: Use the gift card balance number for balance checks and Customer Solutions for other gift card issues.
    • Power Plus protection plan or claim: Call 1-866-765-2687 for Power Plus plan help or claims.
    • Neighbor’s Club issue: Use the online account tools or Customer Solutions for rewards, receipt linking, points, offers, and account updates.
    • Pet pharmacy or animal health order: Use Tractor Supply Rx resources and protect private animal or prescription information.
    • Corporate office or escalation issue: Use Customer Solutions first, then document the issue and escalate through corporate resources if the problem remains unresolved.

    What to Have Ready Before Contacting Tractor Supply

    Before calling the Tractor Supply phone number or submitting the contact form, gather the details that apply to your issue.

    • Store location, city, and state
    • Order number or confirmation email
    • Receipt, invoice, packing slip, or proof of purchase
    • Date of purchase, pickup, delivery, return, or service
    • Item name, brand, model number, SKU, item number, size, or quantity
    • Tracking number or delivery appointment details
    • Neighbor’s Club account email or phone number, if relevant
    • Gift card receipt or activation receipt, if reporting a gift card issue
    • Credit card statement or Citi case details, if the issue involves a Tractor Supply credit card
    • Power Plus plan documents or claim number, if relevant
    • Photos of damaged items, wrong items, packaging, product labels, or delivery damage, if helpful
    • A short description of what happened and the resolution you want

    Do not post private information in the public review section below. Remove full receipts, order numbers, home addresses, delivery addresses, phone numbers, emails, payment details, credit card account numbers, gift card numbers or PINs, tax-exempt IDs, Neighbor’s Club screenshots, pet prescription information, animal medical details, equipment serial numbers, warranty claim paperwork, and delivery photos showing private property.

    Common Reasons Customers Contact Tractor Supply Customer Service

    Customers may contact Tractor Supply support for many retail, farm supply, pet, order, credit card, and warranty issues, including:

    • Online order status, shipping delays, or missing packages
    • Buy online, pick up in store problems
    • Same-day delivery issues or delivery damage
    • Returns, exchanges, refunds, receipts, or refund timing
    • Product availability, wrong item, damaged item, or canceled item questions
    • Neighbor’s Club rewards, offers, account updates, or missing points
    • Tractor Supply personal or business credit card questions
    • Gift card balance, activation, fraud, or redemption issues
    • Power Plus protection plan claims or replacement questions
    • Tax-exempt account or tax summary questions
    • Pet food, animal feed, poultry, livestock, vaccines, or pet pharmacy questions
    • Outdoor power equipment, generators, mowers, trailers, fencing, tools, or replacement parts
    • Propane refill, trailer rental, PetVet clinic, pet wash, or other store service issues
    • Product recalls, safety notices, manufacturer warranties, or hazardous product information
    • Local store service, staffing, checkout, carts, parking, restrooms, or manager complaints

    Orders, Delivery, Store Pickup, and Cancellations

    For Tractor Supply online order problems, use the order status tool or call 1-877-718-6750. Have your order number, email address, billing ZIP code, and tracking details ready.

    If your issue involves buy online, pick up in store, check your pickup confirmation before going to the store. Some store pickup orders may be canceled if they are not picked up within the stated pickup window. If you need to change or cancel a store pickup order, contact Customer Solutions or the store quickly.

    For delivery issues, document whether the problem involves a missing package, damaged delivery, wrong item, late delivery, freight carrier issue, same-day delivery issue, or delivery to the wrong address. Save packaging and take photos if an item arrives damaged. Do not post photos that show your home address, driveway, barn, gate code, vehicle plate, or private property details.

    Returns, Refunds, Exchanges, and Receipts

    Tractor Supply’s return policy generally requires proof of purchase for standard returns. Neighbor’s Club members may have additional paperless return benefits for eligible purchases. Return rules can vary by product type, proof of purchase, purchase date, payment method, and whether the item was purchased in store or online.

    Some products and services may have restrictions, including delivery services, trailer rental, Power Plus plans, certain hazardous products, opened or used equipment, manufacturer warranty items, and other exclusions. Read the current return policy before assuming an item is returnable.

    For online returns, keep the return confirmation and shipping details. Tractor Supply states that original shipping fees are not refunded except in cases such as shipping error, shipping damage, or manufacturer defect. If your refund does not appear after the expected time, contact Customer Solutions with the return confirmation, receipt, and payment method details.

    Neighbor’s Club, Coupons, App, and Account Help

    Neighbor’s Club customers may need help with account login, missing points, rewards, offers, receipt linking, Hometown Heroes discounts, digital coupons, birthday rewards, app issues, or account updates. Use the online account tools or call Customer Solutions at 1-877-718-6750.

    If a discount or reward did not apply, save your receipt and screenshot the offer if possible. Include the store location, date, item, reward, coupon, and account used at checkout when contacting support.

    Do not post Neighbor’s Club account screenshots, account emails, phone numbers, receipts, or offer codes tied to your account in the public review section.

    Credit Cards, Financing, Gift Cards, and Payment Issues

    Tractor Supply credit cards are handled through Citi Retail Services. For Tractor Supply Personal Card support, call 1-800-263-0691. For Tractor Supply Business Card support, call 1-800-559-8232.

    For credit card billing, payment, promotional financing, interest, statement, late fee, credit limit, login, or account issues, use the Citi card support route rather than the store. Do not post credit card account numbers, Social Security numbers, statements, or payment screenshots in public reviews.

    For Tractor Supply gift card balance questions, call 1-888-529-4804. For other gift card issues, contact Customer Solutions. Never post gift card numbers or PINs publicly. Gift cards are commonly used in scams and should not be used to pay taxes, bail, utility bills, debt collectors, tech support callers, medical bills, prize fees, or anyone claiming there is an emergency.

    Power Plus Protection Plans, Warranties, and Replacement Parts

    Some Tractor Supply products may be covered by manufacturer warranties or optional Power Plus protection plans. For Power Plus plan information or claims, call 1-866-765-2687.

    For manufacturer warranty claims, check the warranty information that came with the product. Tractor Supply may be able to help with purchase records or replacement guidance, but the manufacturer or service provider may control warranty approval, parts, repairs, or replacements.

    For replacement parts, have the product brand, model number, serial number, part number, purchase date, and photos ready. This is especially important for outdoor power equipment, mowers, generators, trailers, pumps, sprayers, fencing systems, tools, heaters, and livestock equipment.

    Pet, Livestock, Feed, Rx, and Animal Health Support

    Tractor Supply sells pet supplies, feed, livestock products, poultry supplies, animal health products, and pet pharmacy items through Tractor Supply Rx and related services. If your issue involves pet medication, vaccines, animal health, prescriptions, feed quality, or livestock concerns, keep product labels and lot codes.

    Do not post animal medical records, prescriptions, veterinarian information, Rx order details, pet owner details, or medical/health information in public comments. If an animal appears sick or injured, contact a veterinarian or qualified animal health professional.

    For feed, hay, supplement, or medication concerns, save the bag, label, lot code, expiration date, and receipt. If the issue involves a possible product recall or safety issue, contact Tractor Supply and the manufacturer promptly.

    Product Recalls, Safety, Tax Exemptions, and Hazardous Products

    For product recalls, review the Tractor Supply recall notices page. If you believe a product is unsafe, defective, mislabeled, contaminated, or causing damage, stop using it when safe to do so and contact Customer Solutions with product details.

    For tax-exempt purchases, use Tractor Supply’s tax-exempt support resources and keep your exemption documents private. Do not post tax IDs, exemption certificates, business documents, or farm account details in public reviews.

    For chemicals, fuels, pesticides, heating products, batteries, compressed gas, animal treatments, or other potentially hazardous items, follow label directions and safety instructions. Tractor Supply’s terms refer customers to Safety Data Sheet resources for OSHA-defined hazardous substances. If there is an emergency, contact emergency services, poison control, a veterinarian, or the appropriate safety authority.

    Scam, Privacy, and Account Safety Warning

    Be careful with unofficial Tractor Supply phone numbers, fake order-status pages, social media messages, delivery scam texts, gift card scams, and lookalike websites. Scammers may ask for gift cards, payment app transfers, remote access to your device, verification codes, bank logins, or unnecessary personal information.

    Use official TractorSupply.com links and verified phone numbers when sharing order, account, payment, or product details. Do not provide Social Security numbers, bank logins, credit card numbers, gift card PINs, tax-exempt documents, or account passwords to someone who contacts you unexpectedly.

    When leaving a public review, remove full receipts, order numbers, credit card details, gift card numbers, delivery addresses, photos of your home, animal health records, pet pharmacy details, and any private account information.

    Tractor Supply Complaints and Escalation Tips

    If your issue involves a specific store, start with the store manager. Local management can often help faster with checkout problems, order pickup, carts, propane, trailer rental, PetVet, pet wash, feed, store staffing, restrooms, damaged merchandise, or local service complaints.

    If the local store does not resolve the issue, contact Tractor Supply Customer Solutions at 1-877-718-6750 or use the online contact form. Include the store location, date, receipt or order number, item details, and a clear explanation of what happened.

    For serious or repeated problems, keep a written record of each contact attempt. Note the date, time, phone number called, name or title of the person you spoke with, case number, store location, promised follow-up, and the resolution requested. Depending on the issue, you may also need to contact Citi, a delivery carrier, manufacturer, warranty provider, veterinarian, card issuer, or consumer protection agency.

    What to Expect When Contacting Tractor Supply

    Tractor Supply support may ask for your order number, receipt, store location, product details, account information, photos, or contact information. Delivery and pickup issues may require order history, tracking details, item names, appointment information, or photos. Product concerns may require the SKU, model number, lot code, serial number, or package details.

    Some problems can be handled by the Customer Solutions Center. Others may be routed to the local store, Citi credit card support, a manufacturer, warranty provider, delivery carrier, Power Plus administrator, pet pharmacy, or service provider.

    Tractor Supply Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Tractor Supply based on 0 customer reviews. Because there are no live CSN reviews on this listing yet, this page does not summarize positive or negative Tractor Supply customer sentiment.

    If you have contacted Tractor Supply customer service, called the Tractor Supply phone number, requested a return, had an online order issue, dealt with delivery or pickup problems, used Neighbor’s Club support, filed a Power Plus claim, had a gift card issue, or complained about a local store, you can leave a review below. Please remove private account, order, payment, pet pharmacy, delivery, warranty, and personal information before posting.

    Frequently Asked Questions About Tractor Supply Customer Service

    What is the Tractor Supply customer service phone number?

    The Tractor Supply customer service phone number is 1-877-718-6750.

    What are Tractor Supply customer service hours?

    Tractor Supply lists Customer Solutions Center hours as Monday-Saturday, 7 AM-9 PM CT, and Sunday, 8 AM-7 PM CT. The center is closed Christmas Day, and Tractor Supply’s corporate site also notes Easter Sunday closure.

    How do I contact Tractor Supply about an online order?

    Use the order status tool or call 1-877-718-6750. Have your order number, email address, billing ZIP code, tracking details, and item information ready.

    How do I contact Tractor Supply about a return?

    Review the official return policy first. You will usually need proof of purchase, and return eligibility can depend on the product, purchase date, payment method, and whether the item was bought online or in store.

    What is the Tractor Supply credit card customer service number?

    For Tractor Supply Personal Card support, call 1-800-263-0691. For Tractor Supply Business Card support, call 1-800-559-8232.

    What is the Tractor Supply gift card balance number?

    For Tractor Supply gift card balance inquiries, call 1-888-529-4804. For other gift card issues, contact Customer Solutions at 1-877-718-6750.

    How do I file a Tractor Supply complaint?

    Start with the local store manager if the issue involves a store. If the problem remains unresolved, call Customer Solutions or submit the online contact form. Keep your receipt, order number, store location, date, item details, and case number.

    Can I post my receipt, order number, credit card details, or gift card number in a review?

    No. Do not post full receipts, order numbers, delivery addresses, payment details, credit card account numbers, gift card numbers, gift card PINs, tax-exempt IDs, Neighbor’s Club screenshots, pet prescription details, animal health records, phone numbers, or email addresses in public comments.

    Related Customer Service Resources

    Page Update Note

    This Tractor Supply customer service page was updated on June 29, 2026, to verify the current Customer Solutions Center phone number, support hours, mailing address, credit card numbers, gift card balance number, Power Plus protection plan support, return and order guidance, privacy warnings, pet pharmacy cautions, and complaint-escalation guidance, and to remove unsupported CSN review-theme claims, stray backticks, and generic CSNDB/COH homepage links.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Tractor Supply Company, Citi, Power Plus, Tractor Supply Rx, Petsense, or any Tractor Supply store. This page is designed to help readers find the right Tractor Supply support route and share customer service experiences in a public review format.

    Share Your Experience

    Have you contacted Tractor Supply customer service, called the Tractor Supply phone number, requested a return, had an order or delivery issue, used Neighbor’s Club support, had a credit card or gift card issue, filed a Power Plus claim, reported a product concern, or complained about a local store? Share your experience below to help other customers understand what happened and which support route worked best.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Tractor Supply Company, Citi, Power Plus, Tractor Supply Rx, Petsense, or any Tractor Supply store. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support hours, return rules, credit card terms, warranty procedures, gift card policies, store services, tax-exempt rules, product availability, recall information, and corporate contacts can change. Contact Tractor Supply directly for the most current information.

  • TJ Maxx Customer Service, Returns and Online Order Help

    TJ Maxx is an off-price retailer selling apparel, footwear, beauty products, accessories, home goods, toys, luggage, furniture, and other merchandise through physical stores and TJMaxx.com. Customer support is divided between in-store purchase inquiries, online orders, TJX Rewards credit-card accounts, local stores, product recalls, and The TJX Companies corporate office.

    Call 1-800-926-6299 for an in-store purchase or store experience. Call 1-833-888-0776 for a TJMaxx.com order, shipment, delivery, online return, or website-account concern.

    TJ Maxx Customer Service Phone Numbers

    Customer-service hours may change during holidays or special events. Individual TJ Maxx stores have separate telephone numbers and operating hours.

    TJ Maxx provides a customer-service message form rather than publishing one general email address for every store and online-order concern. For an online order, include the order number in the private message field.

    Do not include a complete credit-card number, driver’s-license number, Social Security number, bank-account number, gift-card security code, password, or similar sensitive information in the form.

    Choose the Correct TJ Maxx Support Route

    Local Store Support

    Contact the store where the transaction or incident occurred for:

    • An active checkout issue
    • An in-store purchase return
    • A merchandise exchange
    • A merchandise-credit transaction
    • Incorrect pricing or a missing item at checkout
    • Fitting-room concerns
    • Store cleanliness or accessibility
    • Lost property
    • A local employee or manager complaint
    • Current store hours
    • Questions about merchandise currently at that location

    Use the official Store Locator to find the store’s telephone number, address, and operating hours.

    In-Store Customer Service

    Call 1-800-926-6299 for an unresolved matter involving:

    • A TJ Maxx store purchase
    • A return or exchange
    • A no-receipt return
    • A merchandise credit
    • A gift card used in a store
    • A store manager response
    • Store conditions
    • A recalled product
    • An unresolved local complaint

    Online Order Customer Service

    Call 1-833-888-0776 for:

    • A TJMaxx.com order
    • Order tracking
    • A missing confirmation email
    • Shipping or delivery concerns
    • A missing package
    • An incorrect or damaged online item
    • An online return
    • An oversized-item return
    • A TJMaxx.com account problem
    • An online gift-card transaction

    TJX Rewards Credit-Card Support

    Contact Synchrony Bank rather than the store or TJ Maxx online-order team when the issue concerns a TJX Rewards credit-card account.

    What to Have Before Contacting TJ Maxx

    • The store city, state, and street address
    • The date and approximate time of the transaction
    • The original receipt or online shipping confirmation
    • The online order number
    • Product name, size, color, brand, SKU, and price
    • Original payment method
    • Shipping tracking number
    • Photographs of damaged or incorrect merchandise
    • Return or merchandise-credit documentation
    • Names or roles of managers already contacted
    • Prior customer-service case information
    • The specific resolution being requested

    Provide complete order, payment, identification, and gift-card information only through a verified private support channel.

    TJ Maxx In-Store Return Policy

    Merchandise purchased in a TJ Maxx store can only be returned to a TJ Maxx store. It cannot be returned to Marshalls, HomeGoods, Homesense, Sierra, or another TJX sister brand.

    Returns With the Original Receipt Within 30 Days

    Merchandise returned with the register receipt within 30 days of purchase generally qualifies for an exchange or refund in the original form of payment.

    The merchandise must be unused, unworn, and in sellable condition. Tickets and security tags should remain attached when applicable.

    Returns With a Receipt After 30 Days

    A return made more than 30 days after purchase generally receives merchandise credit rather than a refund to the original payment method.

    Gift-Receipt Returns

    A return made with a gift receipt generally receives merchandise credit.

    Purchases Made by Check

    TJ Maxx requires a 10-day waiting period from the purchase date before issuing a cash refund for an item purchased by check.

    Keep the receipt and proof that the check cleared. Contact Customer Service when the waiting period has passed and the refund remains unresolved.

    TJ Maxx Returns Without a Receipt

    A no-receipt return requires:

    • Valid government-issued photo identification
    • The customer’s name
    • The customer’s address
    • The customer’s signature
    • Approval through TJ Maxx’s refund-verification system

    An approved no-receipt return generally receives merchandise credit at the value approved by the store and verification system.

    TJ Maxx can limit or decline returns based on its refund-verification system. A customer who has reached the system’s limit may be unable to complete another no-receipt return.

    The name printed on a merchandise credit must match the name on the identification presented when the credit is used.

    Do not post a return-verification notice or identification information online. Contact the company identified on the notice when it provides a separate dispute or record-request process.

    Condition and Category Return Restrictions

    TJ Maxx does not accept merchandise that is used, worn, altered, or otherwise in an unsellable condition.

    Additional restrictions may apply to:

    • Swimwear
    • Intimate apparel
    • Beauty products
    • Fine jewelry
    • Designer merchandise
    • Seasonal merchandise
    • Opened or damaged packaging
    • Items with security tags

    Swimwear and intimate apparel generally require the original tickets to remain attached.

    Review the receipt and product page for additional restrictions before removing tags, using, washing, altering, assembling, or gifting an item.

    TJMaxx.com Online Return Policy

    Most eligible online purchases can be returned within 40 days of the original order date, unless a different restriction appears on the product page or shipping confirmation.

    TJMaxx.com merchandise can be returned:

    • Free at a TJ Maxx store, or
    • By mail through the online returns portal

    Online purchases cannot be returned to Marshalls or another TJX sister brand.

    Free Online Returns at a TJ Maxx Store

    Bring:

    • The item
    • The shipping confirmation email or online-order barcode
    • The original plastic product packaging when available
    • Government-issued identification if the receipt or order information is unavailable

    A customer signature is required for an in-store return.

    Online Returns by Mail

    Use the TJ Maxx online returns portal to generate a shipping label or a printerless-return QR code.

    The current return-shipping and handling fee is $11.99 per return package. The fee is deducted from the refund or merchandise credit unless the merchandise is defective.

    Combine eligible products into one return package when possible because a separate $11.99 fee can apply to every package.

    The return must arrive at the online warehouse within 40 days of the order date to qualify for a refund to the original payment method. A later return may receive merchandise credit.

    Online Refund Processing Time

    A qualifying mail return is generally credited within 10 to 14 business days after TJ Maxx receives it, although the financial institution’s posting time can vary.

    An eligible store return is processed at the store, but the bank may need additional time to post a credit.

    Online Items That Cannot Be Returned in a Store

    Certain TJMaxx.com products must be returned through the online warehouse rather than a store.

    Current examples include:

    • Items priced over $1,000
    • Handbags priced over $499.99
    • Footwear priced over $499.99
    • Long occasion gowns
    • Luggage sets

    Opened or tampered-with beauty merchandise cannot be returned. Other product-specific restrictions may appear on the product page or shipping confirmation.

    Contact online-order Customer Service before mailing an oversized, high-value, restricted, or damaged product.

    TJ Maxx PayPal Returns

    A TJMaxx.com purchase paid through PayPal is handled differently depending on the return method.

    • Returned to a TJ Maxx store: The customer generally receives merchandise credit.
    • Returned by mail: A qualifying refund is credited through PayPal minus the applicable return-shipping fee.

    Removing PayPal from an account or closing the PayPal account does not change the original payment method used for the transaction.

    TJ Maxx Online Exchanges

    TJ Maxx does not offer exchanges for online orders because inventory changes rapidly.

    A customer needing another size, color, or style generally must:

    1. Return the original item.
    2. Place a new order if the desired item remains available.

    A replacement is not reserved merely because a return is being processed.

    Can You Cancel or Change a TJ Maxx Online Order?

    Once a TJMaxx.com order has been placed and confirmed, TJ Maxx says it cannot change or cancel the order.

    This includes changes to:

    • Shipping address
    • Payment method
    • Product size or color
    • Quantity
    • Shipping speed
    • Promotional code

    After delivery, return an eligible item under the online return policy.

    Review every order detail before completing checkout, particularly the shipping address, apartment number, item size, quantity, gift information, and delivery method.

    TJ Maxx Price Adjustments

    TJ Maxx does not currently offer price adjustments when an online item is marked down or moved to clearance after purchase.

    A customer who no longer wants the item can return it if it remains eligible under the return policy. A replacement order is subject to current price and availability.

    Track a TJ Maxx Online Order

    Signed-in customers can review recent orders through their TJMaxx.com accounts. Guest customers can use the Guest Order Tracking tool.

    Tracking information generally becomes available after the package ships. A carrier may first show that a label was created and then display package movement within approximately 24 hours.

    Some orders are divided into multiple shipments. Separate charges may also appear when products ship at different times.

    Missing or Delayed TJ Maxx Packages

    If an order has not arrived:

    1. Review the order confirmation and estimated delivery date.
    2. Open the carrier’s tracking page.
    3. Check whether the order was divided into multiple packages.
    4. Verify the shipping address.
    5. Check the porch, garage, side door, parcel locker, mailroom, and other delivery locations.
    6. Ask household members, neighbors, building staff, or a front desk whether they accepted it.
    7. Review any carrier delivery photograph.
    8. Allow at least 48 hours after a delivered scan when TJ Maxx’s instructions require it.
    9. Contact online-order Customer Service at 1-833-888-0776.

    Keep the order number, tracking number, delivery scan, photographs, carrier case number, and any security-camera footage.

    Missing-package inquiries are subject to review and validation. A replacement or refund is not automatic.

    Damaged, Incorrect, or Missing Online Items

    Contact online-order Customer Service promptly when:

    • The wrong product arrived.
    • The item arrived damaged.
    • A package was empty or missing an item.
    • The item does not match the online description.
    • The product appears used or altered.
    • A required part or accessory is missing.

    Keep:

    • All packaging
    • The shipping label
    • The product ticket
    • The packing material
    • Photographs of the item and box
    • The order confirmation

    Do not discard the product or packaging until Customer Service gives instructions.

    TJ Maxx Shipping and Delivery

    TJMaxx.com offers standard, express, and expedited shipping within eligible U.S. destinations. Rates, promotions, delivery estimates, and destination restrictions can change.

    Customers should review the current Shipping and Delivery page before ordering, especially when shipping to:

    • Alaska or Hawaii
    • Puerto Rico
    • A P.O. box
    • An APO or FPO address
    • A location requiring a signature

    Orders may arrive in separate packages. Gift cards ship separately, and certain high-value or oversized orders may require a signature.

    Some oversized merchandise is delivered only to the doorstep. Bringing the item inside and assembling it may remain the customer’s responsibility.

    TJ Maxx Gift Cards

    TJ Maxx offers physical gift cards and electronic gift cards.

    Gift cards and e-gift cards can be used at TJMaxx.com and at participating U.S. TJX family stores.

    Gift cards cannot be returned.

    Gift Cards Versus Merchandise Credits

    A merchandise credit issued after a return is not the same as a TJ Maxx gift card.

    A merchandise credit:

    • May be restricted to store use.
    • May require matching government-issued identification.
    • May display the customer’s name.
    • Cannot necessarily be checked through the online gift-card balance tool.
    • Cannot necessarily be used for a TJMaxx.com order.

    Review the terms printed on the merchandise credit.

    Gift-Card Scam Warning

    Do not purchase TJ Maxx gift cards to pay:

    • Taxes
    • Utility bills
    • Government fines
    • Tech-support charges
    • Immigration fees
    • Prize-processing costs
    • Job expenses
    • A stranger’s emergency request

    Do not disclose a gift-card number, barcode, or security code to an unknown caller or message sender.

    TJX Rewards Credit Card and Mastercard

    The TJX Rewards Credit Card and TJX Rewards Platinum Mastercard are issued by Synchrony Bank.

    Contact Synchrony for:

    • Application status
    • Credit decisions
    • Card activation
    • Statements and balances
    • Payments
    • Interest and fees
    • Lost or stolen cards
    • Unauthorized transactions
    • Credit reporting
    • Rewards certificates
    • Card-account access
    • Closing the credit-card account

    A TJ Maxx store cannot change a Synchrony credit decision, reverse card interest, remove a late fee, correct a credit report, or complete every fraud investigation.

    TJX Rewards Certificates

    Eligible cardholders earn Rewards certificates under the current Synchrony and TJX program terms.

    Rewards certificates can generally be viewed through the card account or linked to a TJMaxx.com account for digital access.

    Digital Rewards certificates can be redeemed:

    • At checkout on eligible TJX shopping websites
    • Through participating TJX mobile apps
    • At participating U.S. TJX family stores

    Contact Synchrony using the number on the back of the card when:

    • Rewards points are missing.
    • A certificate is not displayed.
    • A new card cannot be linked.
    • A certificate was rejected.
    • The Rewards balance appears incorrect.

    Do not publish a certificate number or security code. A paper and digital version may represent the same certificate rather than separate rewards.

    TJ Maxx Product Availability and Inventory

    Each TJ Maxx store receives a different assortment of merchandise, and inventory changes frequently.

    TJ Maxx cannot guarantee:

    • That an item shown online is in a local store
    • That a product at one store is available at another
    • That a store can reserve an item
    • That an online item remains available after it is placed in a shopping bag
    • That a specific size, color, or brand will be restocked

    Contact the local store for limited assistance, but associates may not be able to conduct a chainwide search or hold rapidly changing off-price inventory.

    TJ Maxx Comparison Pricing

    TJ Maxx may display a comparison price intended to show the price at which the same or similar merchandise has been offered by full-price retailers.

    A comparison price is not necessarily:

    • The manufacturer’s suggested retail price
    • The price charged by every other retailer
    • The product’s current price elsewhere
    • A promise that the product was previously sold at that price by TJ Maxx

    Customers should compare the specific product, size, materials, model, condition, and seller when evaluating value.

    TJ Maxx Product Recalls

    TJ Maxx maintains an official page listing recent recalls involving merchandise sold through its stores or website.

    If a product is recalled:

    1. Stop using it when the recall identifies an injury, fire, choking, fall, suffocation, or other safety hazard.
    2. Confirm the exact brand, model, SKU, lot number, and date code.
    3. Review the official recall notice.
    4. Follow the stated refund, repair, replacement, disposal, or return instructions.
    5. Contact the manufacturer or TJ Maxx number identified in the notice.

    The TJ Maxx recall page is not necessarily an exhaustive list. Also review the U.S. Consumer Product Safety Commission and other applicable federal recall databases.

    TJ Maxx Store Complaints

    Begin with the store manager or manager on duty when a complaint concerns:

    • An associate interaction
    • Checkout or a register issue
    • A return or merchandise credit
    • A pricing concern
    • A fitting room
    • Store cleanliness
    • A restroom
    • Accessibility
    • Security or loss-prevention procedures
    • Lost property
    • Damaged merchandise
    • Manager availability

    Ask the manager to document the complaint and explain the available resolution.

    Record:

    • The store address
    • Date and approximate time
    • Receipt or transaction information
    • Department or register involved
    • Names or roles of people contacted
    • The response received
    • The requested resolution

    How to Escalate a TJ Maxx Complaint

    1. Contact the local store manager for a store-specific issue.
    2. Call 1-800-926-6299 for an unresolved in-store concern.
    3. Call 1-833-888-0776 for an unresolved online-order concern.
    4. Submit the official Contact Us form.
    5. Provide the store or order information privately.
    6. Ask for a case number or written response.
    7. Retain receipts, tracking records, photographs, return records, and prior messages.
    8. Contact Synchrony separately when the complaint involves a TJX Rewards credit-card account.
    9. Send a concise written corporate complaint only after the ordinary store and customer-service routes have been used.

    Written corporate correspondence can be sent to:

    TJ Maxx / The TJX Companies, Inc.
    770 Cochituate Road
    Framingham, MA 01701

    Send copies rather than original receipts, gift cards, merchandise credits, identification, or irreplaceable records. Do not mail merchandise to corporate headquarters without written authorization.

    TJ Maxx Privacy and Account Security

    TJ Maxx collects information associated with online accounts, orders, payments, returns, website activity, Rewards linking, customer-service requests, and in-store transactions.

    Customers can review:

    Privacy questions may be submitted to:

    The TJX Companies, Inc.
    Attn: Customer Service – Privacy Statement
    770 Cochituate Road
    Framingham, MA 01701

    Customers can also call 1-800-926-6299.

    Do not give a password, one-time verification code, complete payment-card number, banking password, gift-card security code, or remote access to a device in response to an unsolicited message.

    TJ Maxx Scam and Impersonation Warnings

    Be cautious when a caller, website, email, advertisement, or social-media account:

    • Claims a refund requires an advance payment
    • Offers a TJ Maxx prize but demands fees
    • Requests gift cards as payment
    • Offers nonexistent liquidation pallets or bulk inventory
    • Uses a website address that imitates TJMaxx.com
    • Requests a password or security code
    • Promises a job in exchange for payment
    • Requests remote access to a phone or computer
    • Claims a package can only be released after payment through an unrelated app

    Open TJMaxx.com independently and use its official order-tracking and customer-service tools. Contact the financial institution promptly if payment information was provided to a suspected scammer.

    TJ Maxx Careers and Associate Support

    Job applicants should use the official TJX Careers website rather than the consumer Contact Us form for applications and open positions.

    TJX Careers

    Current and former associates should use authorized internal payroll, benefits, leave, tax-form, employment-verification, human-resources, or management channels.

    Do not post an associate number, Social Security number, payroll record, work schedule, medical-leave information, disciplinary record, background-check information, or internal correspondence in a customer review.

    About TJ Maxx and The TJX Companies

    • Retail Brand: TJ Maxx
    • Parent Company: The TJX Companies, Inc.
    • Division: Marmaxx
    • Related U.S. Brands: Marshalls, HomeGoods, Homesense, and Sierra
    • Chief Executive Officer and President: Ernie Herrman
    • Executive Chairman: Carol Meyrowitz
    • Chief Financial Officer: John Klinger
    • Global Headquarters: 770 Cochituate Road, Framingham, MA 01701
    • Corporate General Inquiries: 1-508-390-1000
    • TJ Maxx Corporate Office Information: TJ Maxx Corporate Office and Headquarters

    The corporate general-inquiry number is not the best first contact for a return, online order, missing package, gift card, local store complaint, or Synchrony credit-card account.

    The Framingham headquarters is not a TJ Maxx retail store, merchandise-return counter, order warehouse, gift-card desk, lost-and-found office, or walk-in customer-service location.

    Compare TJ Maxx With Other Off-Price Retailers

    Return periods, online shopping, gift-card rules, credit cards, inventory, merchandise credits, shipping fees, and complaint procedures differ by retailer.

    Although TJ Maxx and Marshalls share the same parent company, a TJ Maxx purchase cannot ordinarily be returned to Marshalls, and a Marshalls purchase cannot ordinarily be returned to TJ Maxx.

    TJ Maxx Customer Service FAQs

    What is the TJ Maxx customer-service phone number?

    Call 1-800-926-6299 for in-store purchases and store experiences. Call 1-833-888-0776 for TJMaxx.com orders.

    What are TJ Maxx customer-service hours?

    The published customer-service hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time, subject to holiday and special-event changes.

    Does TJ Maxx have live chat?

    Yes. Live chat is available through the official Contact Us page when representatives are available.

    Does TJ Maxx have a customer-service email?

    TJ Maxx primarily uses its online message form rather than publishing one general email address for every issue.

    What is the TJ Maxx in-store return period?

    Merchandise returned with the original receipt within 30 days generally qualifies for an exchange or refund to the original payment method.

    What is the TJMaxx.com online return period?

    Most eligible online purchases can be returned within 40 days of the order date.

    Can I return a TJMaxx.com order to a store?

    Yes. Eligible online orders can be returned free to a TJ Maxx store with the shipping confirmation or order barcode.

    How much does a TJ Maxx mail return cost?

    The current online mail-return fee is $11.99 per return package unless the merchandise is defective.

    Can I return a TJ Maxx purchase to Marshalls?

    No. TJ Maxx purchases must be returned through TJ Maxx, even though TJ Maxx and Marshalls share the same parent company.

    Can I return something to TJ Maxx without a receipt?

    A no-receipt return requires valid government-issued photo identification and approval through the refund-verification system. An approved return generally receives merchandise credit.

    Why did TJ Maxx decline my return?

    A return may be declined because of item condition, missing tags, a category restriction, the refund-verification system, insufficient identification, a different TJX brand, or another policy requirement.

    Can I cancel a TJ Maxx online order?

    No. TJ Maxx states that a confirmed order cannot be changed or canceled.

    Does TJ Maxx provide price adjustments?

    No. TJ Maxx does not currently offer price adjustments for merchandise marked down after purchase.

    Can I exchange a TJMaxx.com order?

    Online exchanges are not available. Return the original item and place a new order if the replacement remains available.

    How long does a TJ Maxx mail refund take?

    A qualifying return is generally credited within 10 to 14 business days after the online warehouse receives it, plus any bank posting time.

    Can I return a PayPal purchase to a TJ Maxx store?

    Yes, but the refund is generally issued as merchandise credit. A qualifying PayPal return mailed to the warehouse receives PayPal credit minus the applicable return fee.

    Can TJ Maxx locate a particular item in another store?

    TJ Maxx cannot provide reliable chainwide inventory information because each store receives a different and rapidly changing assortment.

    How do I track a TJ Maxx order?

    Use Guest Order Tracking or sign in to the TJMaxx.com account. Tracking normally becomes available after the order ships.

    What should I do if my TJ Maxx package says delivered but is missing?

    Check the delivery area, household members, neighbors, building staff, and any delivery photograph. TJ Maxx may ask customers to wait at least 48 hours after the delivery scan before opening a missing-package inquiry.

    Where can TJ Maxx gift cards be used?

    TJ Maxx gift cards and e-gift cards can be used on TJMaxx.com and at participating U.S. TJX family stores.

    Can a TJ Maxx merchandise credit be used online?

    Not necessarily. Merchandise credits are different from gift cards and may be restricted to store use.

    What is the TJX Rewards Credit Card phone number?

    Call Synchrony Bank at 1-800-952-6133.

    What is the TJX Rewards Platinum Mastercard phone number?

    Call Synchrony Bank at 1-877-890-3150.

    How do I report a recalled product sold by TJ Maxx?

    Review the official product-recall page and call 1-800-926-6299 for additional assistance.

    Where is TJ Maxx headquartered?

    TJ Maxx’s parent company, The TJX Companies, is headquartered at 770 Cochituate Road in Framingham, Massachusetts 01701.

    Who is the CEO of TJ Maxx’s parent company?

    Ernie Herrman is Chief Executive Officer and President of The TJX Companies, Inc.

    Who is TJX’s Executive Chairman?

    Carol Meyrowitz is Executive Chairman of the Board.

    TJ Maxx Customer Service Reviews and Complaints

    The review section below allows customers to share firsthand experiences involving TJ Maxx stores, online orders, shipping, missing packages, returns, refunds, merchandise credits, no-receipt verification, gift cards, TJX Rewards credit cards, recalls, checkout, product quality, store conditions, and complaint handling.

    No TJ Maxx reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the experience involved a TJ Maxx store, TJMaxx.com, The TJX Companies, Synchrony Bank, a delivery company, product manufacturer, gift-card provider, shopping-center operator, or another TJX retail brand.

    Share Your TJ Maxx Experience

    Describe the store city and state or online-order type, approximate date, merchandise or transaction involved, support route used, response received, processing time, and final outcome.

    Do not post a complete receipt, order number, tracking number, payment-card number, gift-card number or security code, merchandise-credit number, credit-card account information, driver’s-license number, Social Security number, home address, private telephone number, email address, password, verification code, employee private information, or unredacted photographs of receipts and identification.

    Page Update Note

    This TJ Maxx customer-service page was updated on July 28, 2026, to distinguish in-store and online customer-service numbers; verify current hours; add live chat, order tracking, returns, store locator, gift-card, recall, credit-card, and corporate resources; explain 30-day store and 40-day online return rules; add no-receipt, merchandise-credit, PayPal, mail-return, restricted-item, cancellation, shipping, missing-package, inventory, privacy, scam, and complaint guidance; update TJX leadership; remove unsupported review themes; add an exact corporate-office resource; and accurately describe the live CustomerServiceNumbers.com rating and review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with TJ Maxx, The TJX Companies, Inc., Marshalls, HomeGoods, Homesense, Sierra, Synchrony Bank, Mastercard, a TJ Maxx store, shopping-center operator, delivery carrier, product manufacturer, gift-card provider, employee, manager, loss-prevention contractor, or government agency.

    This page is provided for informational and customer-review purposes. Telephone numbers, hours, executives, store locations, shipping rates, promotions, return procedures, refund-verification rules, gift-card terms, Rewards benefits, product recalls, inventory, privacy rights, and complaint routes can change. Verify important information through TJ Maxx, the local store, Synchrony, the delivery carrier, product manufacturer, current receipt, order confirmation, and applicable account agreement.

    CustomerServiceNumbers.com cannot cancel or change an order, approve a return, issue a refund, provide merchandise credit, replace a gift card, locate merchandise, find a package, change store policy, correct a credit-card account, process a privacy request, investigate an employee, accept recalled merchandise, or resolve a legal dispute. Contact TJ Maxx, Synchrony Bank, the seller, carrier, manufacturer, financial institution, regulator, attorney, emergency service, or another responsible organization directly.

  • Things Remembered Customer Service: Orders, Returns and Delivery

    Things Remembered customer service can help with personalized online orders, engraving or product defects, shipping, refunds, account access, and Celebrations Passport questions. The former mall-store chain is no longer the current operating model: Things Remembered is now an online brand within the 1-800-FLOWERS.COM family.

    Things Remembered Customer Service Contacts

    The office number is not the preferred first contact for order problems. For faster routing, use the customer-service number or official contact form and include the order number, purchaser email address, affected item, and requested resolution.

    Choose the Correct Support Route

    Online Orders and Account Access

    Use the official order-lookup page to check an order using the email address and order number. Contact customer service for an incorrect item, missing shipment, damaged package, personalization problem, payment question, or account-access issue.

    Order Changes and Cancellations

    Review names, dates, spelling, capitalization, photographs, fonts, and delivery details carefully before submitting an order. Things Remembered states that personalized orders enter production immediately and generally cannot be changed or canceled after they are placed.

    Shipping and Delivery

    Delivery time includes both product preparation and carrier transit. Production time varies by item and shipping method, and some items may be produced at different facilities and arrive in separate packages. Use the delivery estimate displayed for the item and shipping option at checkout.

    Things Remembered does not publish an ordinary permanent-store pickup or curbside-pickup program. The current business is online, so customers should not travel to a former mall location expecting order service or engraving assistance.

    For a late or missing shipment, check the tracking information and ask the recipient to inspect normal delivery locations. If the delivery window has passed, contact Things Remembered with the order number and tracking details. Carrier scans do not necessarily mean that a refund has already been approved.

    Things Remembered Returns, Refunds and Product Guarantee

    Things Remembered guarantees personalized products against manufacturing errors and product defects. A qualifying item may be returned in new condition and its original packaging for an exchange of the same item or a refund. Refund or exchange requests must be made within 30 days of receipt.

    Personalized products generally cannot be returned because the customer changed their mind or entered the wrong name, date, photograph, or message. Photograph the item, engraving, packaging, shipping label, and damage before contacting support. Keep the item and packaging until customer service provides instructions.

    Things Remembered does not publish one universal long-term warranty for every product. The 30-day defect guarantee is the primary direct-order remedy unless the individual product page or manufacturer provides an additional warranty.

    Read the current Things Remembered guarantee and return policy.

    How to Escalate a Things Remembered Complaint

    1. Gather the order number, purchaser email address, product name, delivery date, tracking number, photographs, and a copy of the personalization preview or confirmation.
    2. Call 1-866-516-8474 or submit the official contact form.
    3. State whether you are requesting a corrected replacement, refund, shipping refund, delivery investigation, or another specific remedy.
    4. If the first representative cannot resolve the issue, ask for a supervisor or written escalation and record the date, time, representative name, and case number.
    5. Reply promptly if support requests photographs or additional order information. Keep copies of all correspondence.

    Corporate headquarters is not a substitute for the normal order-support process. It may be appropriate only after a documented customer-service escalation remains unresolved.

    Celebrations Passport Support

    Things Remembered participates in the 1-800-FLOWERS.COM Celebrations Passport program. Eligible purchases may receive free standard shipping or other benefits, but exclusions, surcharges, product restrictions, and shipping limitations may apply. Members must sign in for benefits to appear.

    Celebrations Passport automatically renews unless renewal is turned off or the membership is canceled under the program terms. Customers should review their account status and renewal date before the deadline stated by the program.

    Payments, Gift Cards and Store Credit Cards

    The current payment FAQ lists Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, and Paze. Cash, checks, and cash-on-delivery payments are not accepted.

    The current payment information does not list legacy Things Remembered gift cards as a standard online payment method. If you have a card from the former retail-store business, contact customer service before ordering and do not assume that it can be redeemed on the present website.

    Things Remembered does not publish a current store-branded consumer credit card or financing program, so there is no issuing-bank support department to contact for an ordinary Things Remembered account.

    Marketplace and Third-Party Purchases

    If the purchase was made through Amazon or another marketplace, begin with the order page and return process for that marketplace. The marketplace or listed seller may control the payment, refund deadline, shipping claim, and return label. Things Remembered’s direct-order policy may not govern a purchase processed by another seller.

    Accessibility and Privacy Support

    For difficulty accessing the Things Remembered website, call the parent company’s accessibility line at 1-800-356-9377 or email Accessibility@1800flowers.com with “Disabled Access” in the subject line. Describe the page, feature, assistive technology, and problem encountered.

    Privacy requests for the 1-800-FLOWERS.COM family of brands should be submitted through the official privacy process. Do not place account, payment, recipient, or delivery information in a public customer review.

    Review the privacy and accessibility information.

    Things Remembered Ownership and Corporate Information

    1-800-FLOWERS.COM, Inc. acquired certain Things Remembered assets in 2023 and integrated the brand’s operations with PersonalizationMall.com. The former retail stores were not included in that transaction.

    • Parent company: 1-800-FLOWERS.COM, Inc.
    • Parent-company headquarters: Two Jericho Plaza, Floor 2, Jericho, NY 11753
    • Parent corporate number: 1-516-237-6000
    • Chief Executive Officer: Adolfo Villagomez
    • Executive Chairman: Jim McCann

    Fraud, Fake Websites and Impersonation Warnings

    Use ThingsRemembered.com and the contact information published there when placing or discussing an order. Be cautious with advertisements, messages, or websites using a similar name while requesting payment through gift cards, wire transfers, cryptocurrency, or person-to-person payment services.

    Do not give an unsolicited caller your password, complete payment-card number, security code, or account verification code. If a message claims there is a problem with an order, open the official website independently and check the order rather than using the message’s telephone number or payment link.

    Things Remembered Customer Service FAQs

    What is the Things Remembered customer-service number?

    Call 1-866-516-8474. Published hours are Monday–Friday, 8 a.m.–5 p.m. Central Time.

    Does Things Remembered still have retail stores?

    The current official FAQ says Things Remembered has no retail stores and is 100% online. Former mall locations cannot provide support for current website orders.

    Can I cancel or change a personalized order?

    Generally, no. Orders are sent into production immediately, so customers should verify all personalization and delivery information before submitting payment.

    Can I return a personalized item?

    A personalized product may qualify for a refund or same-item exchange when there is a manufacturing error or product defect and the request is made within 30 days of receipt. Personalized merchandise ordinarily cannot be returned for a change of mind or customer-entered error.

    Does Things Remembered offer store pickup or curbside pickup?

    No regular permanent-store pickup or curbside program is published. Available delivery options and dates appear during online checkout.

    Can I use an old Things Remembered gift card online?

    The current payment FAQ does not list legacy Things Remembered gift cards. Contact customer service before relying on a card issued by the former retail-store business.

    Does Things Remembered have a store credit card?

    No current Things Remembered-branded consumer credit card or issuing bank is published.

    Who owns Things Remembered?

    Things Remembered is part of the 1-800-FLOWERS.COM family of brands. Its operations were integrated with PersonalizationMall.com following the 2023 asset acquisition.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com independently reviews official company contact pages, policies, corporate disclosures, and customer-support routes. We separate customer service, parent-company contacts, loyalty support, accessibility assistance, and third-party marketplace responsibilities so readers can choose the most appropriate route.

    Share Your Experience

    If you contacted Things Remembered, share what type of order or problem you had, which support channel you used, and whether the matter was resolved. Describe your own experience without posting an order number, email address, telephone number, payment details, tracking number, home or recipient address, or correspondence intended to remain private.

    Personalized gifts can contain recipient names, engraved messages, dates, photographs, signatures, memorial details, and other sensitive information. Redact those details from photographs and review text before submitting them publicly.

    Page Update Note

    This page was updated on July 30, 2026 with the current customer-service number and Central Time hours, online-only operating status, ownership and mailing information, personalized-product return rules, shipping guidance, Celebrations Passport support, and accessibility contacts.

    Disclaimer

    CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Things Remembered, PersonalizationMall.com, or 1-800-FLOWERS.COM, Inc. Contact details, policies, program terms, prices, and hours can change. Confirm important information with the official company before ordering, returning merchandise, or sending personal information.

  • Call Sur La Table Customer Service – Complaints And Reviews

    Before shopping at Sur La Table, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Sur La Table is a specialty retailer that offers a wide range of kitchenware, cookware, and culinary tools, known for its high-quality products and cooking classes.

    How to Contact Sur La Table

    You can reach Sur La Table customer service using the following details:

    • Phone Number: 1-317-559-2041
    • Email Support: Sur La Table offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 5 PM PT
    • Corporate Address: Sur La Table, Inc., 6100 4th Avenue South, Suite 500, Seattle, WA 98108
    • Website: https://www.surlatable.com/

    Sur La Table Customer Support Reviews and Complaints

    When considering shopping at Sur La Table, it’s helpful to review their customer service feedback. Sur La Table competes with other kitchenware retailers like Williams Sonoma, RH, Crate & Barrel, and Bed Bath & Beyond. Customer reviews often highlight the quality of products, the variety of items available, and the customer service provided by Sur La Table, particularly for those seeking premium kitchen and culinary tools. However, some complaints focus on issues related to customer service, product availability, and pricing.
    Comparing Sur La Table with other kitchenware retailers can help you determine which offers the best products, pricing, and customer support for your cooking and baking needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

    Note: This website listing is not associated with Sur La Table. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Staples Customer Service Phone Number, Returns and Complaints

    Staples customers can contact the company for help with online and store purchases, returns, refunds, delivery, store pickup, printing services, Easy Rewards, gift cards, warranties, accessibility, and unresolved complaints. The best support route depends on where the purchase was made and the type of service involved.

    Staples Customer Service Phone Numbers

    Staples Customer Service Hours

    • Telephone Support: Monday-Friday, 8 a.m.-10 p.m. ET; Saturday-Sunday, 9 a.m.-8 p.m. ET
    • Customer-Service Chat: Monday-Friday, 8 a.m.-8 p.m. ET; Saturday-Sunday, 10 a.m.-7 p.m. ET
    • Staples Business Support: Monday-Friday, 8 a.m.-8 p.m. ET
    • Device Trade-In Support: Monday-Friday, 9 a.m.-5 p.m. ET

    Holiday schedules and individual store hours may differ. Use the Staples store locator to confirm the hours and services available at a particular location.

    Staples Online Customer Support

    Which Staples Support Route Should You Use?

    Online Orders, Shipping and Delivery

    Use the Staples Help Center or call customer service for online-order changes, tracking, missing items, wrong products, damaged shipments, delayed deliveries, cancellations, returns, or refunds. Sign in and open the affected order when possible so the representative can locate it quickly.

    Before reporting a missing delivery, check whether the order was divided into multiple shipments. Save the order confirmation, promised delivery date, tracking history, photographs, and any previous support correspondence.

    Individual Staples Store Problems

    Contact the individual store for an in-store purchase, local inventory question, store receipt, pickup problem, employee interaction, or service performed at that location. Ask for the store manager when the matter was not resolved by the first employee.

    Corporate customer service may document and escalate an unresolved store complaint, but the local manager is often best positioned to review an in-store transaction, pickup handoff, or employee-service concern.

    Store Pickup and Same-Day Services

    Use the store locator to contact the pickup location when an order is marked ready but cannot be found, an item is missing, the pickup window has passed, or the wrong product was provided. Bring the pickup confirmation and identification requested by Staples. For payment, cancellation, or refund problems that the store cannot correct, contact Staples customer service.

    Print and Marketing Services

    Contact the Staples location or Print & Marketing department handling the job for questions about proofs, file specifications, production status, print quality, pickup, reprints, or deadlines. Complex or off-site print orders may require review by a production facility rather than the retail store alone.

    Staples Business Accounts

    Staples Business, also known through StaplesAdvantage.com, has separate support for organizational accounts, invoicing, account access, contract pricing, delivery, and business-order problems. Call 1-877-826-7755 or email support@staplesadvantage.com.

    Easy Rewards

    Staples Easy Rewards members can manage points, offers, bonus categories, receipts, and missing-points requests through their signed-in dashboard. Members generally earn points on qualifying purchases made in stores, online, in the Staples app, by phone, and through eligible third-party marketplaces.

    Points may be adjusted when a qualifying purchase is returned. If points are missing, save the receipt or order information and submit a missing-points request through the Easy Rewards dashboard.

    Staples Gift Cards

    Call 1-888-609-6963 for help checking a Staples gift-card balance or reporting a lost or stolen card. Do not publish a gift-card number or PIN in a review. Gift cards, prepaid cards, and phone cards are generally nonreturnable and nonrefundable.

    Staples Credit and Financing Questions

    Credit-account billing, payment, interest, identity-verification, or account-access questions should be directed to the financial institution or account servicer identified on the card, billing statement, or current Staples Credit Center. Staples retail customer service may help identify the proper route but normally cannot make decisions on a bank-issued credit account.

    Product Warranties and Protection Plans

    Start with the Staples order or store receipt to determine whether the issue falls within the return period. Manufacturer warranties and separately purchased protection plans may require claims through the manufacturer or plan administrator after the Staples return period ends. Keep the product model, serial number, receipt, photographs, and plan documents available.

    Marketplace and Trusted-Supplier Orders

    Check the order details to determine whether Staples or a trusted third-party supplier fulfilled the product. Return instructions, replacement availability, shipping origin, and warranty handling may differ for supplier-fulfilled merchandise. Begin through the Staples order page so the correct seller and return route can be identified.

    Accessibility Support

    Customers experiencing an accessibility issue on Staples.com can call 1-800-333-3330 and explain the specific page, feature, device, browser, or assistive technology involved. For access at a physical store, contact the store manager first and ask customer service to document and escalate an unresolved concern.

    Staples Return and Refund Policy

    Return eligibility depends on the product, purchase method, condition, and date shown in the order details. Keep the receipt or packing slip and return the item in sellable condition with its original packaging, manuals, parts, and UPC when required.

    • Staples-brand products: Staples provides a one-year return or exchange policy for qualifying Staples-brand products when the customer has the receipt or original packaging.
    • Office supplies: Generally returnable at any time for Staples.com and store purchases.
    • Technology and business machines: Generally returnable within 14 days of receipt.
    • Small appliances: Generally returnable within 14 days of receipt.
    • Furniture: Generally returnable within 14 days. Custom-ordered or custom-assembled furniture is normally returnable only when defective upon arrival.
    • Unopened boxed software: Generally returnable within 30 days when Staples currently sells the product.
    • Opened or downloaded software: Generally nonreturnable and nonrefundable.
    • Unopened, unexpired ink and toner: Generally returnable at any time.
    • Gift, prepaid and phone cards: Generally nonreturnable and nonrefundable.

    Online and catalog orders may generally be returned to a Staples retail store with the receipt or packing slip. Purchases made in a store must be returned to a Staples store. Eligible online and telephone purchases may also qualify for a free online return.

    Refunds normally return to the original payment method when possible. Processing time varies by payment method and may continue after Staples has approved or issued the refund. Retain the return confirmation and carrier or store receipt until the refund appears.

    How to File and Escalate a Staples Complaint

    1. Identify whether the problem involves a store purchase, online order, print job, delivery, pickup, Rewards account, gift card, business account, warranty, or third-party supplier.
    2. Gather the purchase date, store location, product name, promised delivery or pickup date, and relevant receipt or order details.
    3. Contact the store manager for a local transaction or use Staples customer service for an online order or account problem.
    4. Explain the specific resolution requested, such as a refund, replacement, reprint, delivery investigation, points correction, or manager review.
    5. Request a case number or written confirmation and record the date and outcome of each contact.
    6. If the issue remains unresolved, ask customer service to escalate the case to a supervisor or the team responsible for the order, store, service, payment, or program involved.

    Do not send original receipts or irreplaceable documents to the corporate office. Corporate correspondence is not a substitute for following a time-sensitive return, dispute, warranty, or payment process.

    Staples Corporate Office

    Staples, Inc.
    500 Staples Drive
    Framingham, MA 01702
    Corporate phone: 1-508-253-5000

    The corporate office is primarily appropriate for corporate correspondence and documented unresolved complaints. It is not a retail return counter, pickup location, fulfillment center, or replacement for order-specific customer service.

    Staples Fraud, Fake Websites and Impersonation Warning

    Use Staples.com, the official Staples app, or a verified Staples store page when seeking help. Be cautious of search advertisements, lookalike websites, unsolicited calls, and messages claiming that a Staples order, gift card, Rewards account, or refund requires immediate payment.

    Staples representatives should not need your password, one-time verification code, full payment-card number, or gift-card PIN in a public review. If a message appears suspicious, do not use its telephone number or link. Open Staples.com directly and contact customer service through the official Help Center.

    Staples Customer Service FAQs

    What is the Staples customer service phone number?

    Call Staples customer service at 1-800-333-3330.

    What are Staples customer service hours?

    Staples lists telephone support Monday-Friday from 8 a.m.-10 p.m. ET and Saturday-Sunday from 9 a.m.-8 p.m. ET. Chat has separate, shorter operating hours.

    How do I contact a specific Staples store?

    Use the official Staples store locator, search by city, state, ZIP code, or store number, and open the location page for its telephone number, hours, and available services.

    Can I return an online Staples order to a store?

    Eligible online and catalog purchases may generally be returned to a Staples retail store with the receipt or packing slip. Check the item’s return-eligibility date and exclusions before visiting.

    How do I report a missing Staples delivery?

    Open the order, check whether it was divided into multiple shipments, review tracking, and report the missing item through the Staples Help Center or customer-service number.

    Who handles Staples Easy Rewards problems?

    Use the Easy Rewards dashboard for points history, offers, bonus categories, and missing-points requests. Contact Staples customer service if the self-service route does not resolve the problem.

    Who owns Staples?

    Staples is a privately owned company. Its U.S. headquarters is in Framingham, Massachusetts.

    Is Staples customer service the same as Staples Business support?

    No. Staples retail and Staples.com customers generally use 1-800-333-3330. Organizational Staples Business accounts have separate support through StaplesAdvantage.com and 1-877-826-7755.

    Related Customer Service Pages

    Privacy Warning Before Posting a Staples Review

    Do not include your Staples order number, shipment tracking number, pickup confirmation, Easy Rewards account information, gift-card number or PIN, payment-card information, password, verification code, home address, email address, telephone number, or other sensitive information in a public review. Avoid publishing an employee’s full name or personal information. CustomerServiceNumbers.com cannot access a Staples account, issue a refund, track an order, replace a gift card, or change a Rewards balance.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com helps consumers locate customer-service routes and share genuine experiences involving companies such as Staples. Contact information and policies are reviewed against current company resources, but telephone numbers, hours, programs, and terms can change. Always confirm time-sensitive information with Staples before acting.

    Share Your Staples Experience

    Use the rating and comment form below to describe your own Staples customer-service experience. Helpful reviews explain whether the issue involved a store, online order, delivery, pickup, print service, return, Easy Rewards, gift card, or warranty; how support was contacted; and whether the problem was resolved. Do not post a question expecting Staples to answer because this page is independent of Staples.

    Page Update Note

    This page was updated on July 30, 2026, with current Staples telephone and chat hours, customer-service email routes, gift-card and Staples Business contacts, corporate information, return windows, refund guidance, Easy Rewards information, accessibility support, complaint steps, and fraud precautions.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with, authorized by, or operated by Staples, Inc. Contact details, operating hours, return terms, rewards rules, and other policies may change. Verify important information through Staples.com before making a purchase, return, payment, warranty claim, or other decision.

  • The Exchange Customer Service: AAFES Orders, Returns & Complaints

    The Exchange, also known as AAFES or the Army & Air Force Exchange Service, helps eligible military shoppers with online orders, PX and BX store purchases, returns, exchanged items, shipping, damaged products, Military Star questions, store feedback, gift cards, warranties, recalls and customer-service complaints.

    Many customers still search for AAFES, while The Exchange now uses branding such as “The Exchange,” “My Exchange” and “Shop My Exchange.” This page uses both names so shoppers can find the correct support route whether they know the company as AAFES, the PX/BX, ShopMyExchange or The Exchange.

    The Exchange / AAFES customer-service information reviewed and updated in June 2026.

    How To Contact The Exchange / AAFES Customer Service

    Customer-service hours: The Exchange currently lists customer-service phone hours as Monday through Saturday, 6:00 a.m.–10:00 p.m. Central Time. Chat and online account tools may be available separately through ShopMyExchange.com.

    Important: The corporate office is not the best first contact for online orders, returns, exchanged items, Military Star, defective merchandise, shipping delays or PX/BX store complaints. Start with Exchange Customer Service or the store where the purchase was made.

    AAFES, The Exchange, PX and BX: Are They the Same?

    Yes, in most customer-service searches these terms refer to the Army & Air Force Exchange Service.

    • AAFES: Army & Air Force Exchange Service
    • The Exchange: Current public-facing brand used by AAFES
    • Shop My Exchange: Online shopping website
    • PX: Post Exchange, commonly used on Army installations
    • BX: Base Exchange, commonly used on Air Force installations

    This page uses “The Exchange” and “AAFES” together because many shoppers still search the older AAFES name, while the official shopping site now emphasizes The Exchange and ShopMyExchange branding.

    Choose the Correct Exchange Support Route

    • Online order status: Sign in to ShopMyExchange.com and check order tracking.
    • Return or exchanged item: Use the Returns & Exchanges page or call 1-800-527-2345.
    • Damaged or defective item: Contact Customer Service before returning, especially for vendor-shipped, large, specialty or damaged merchandise.
    • Store purchase: Contact the local PX, BX or Exchange customer-service desk first.
    • Store complaint or employee issue: Submit store feedback through the Exchange customer-relations form.
    • Military Star credit card: Contact the Exchange Credit Program at 1-877-891-7827.
    • Gift card or gift certificate issue: Use ShopMyExchange customer service or the gift-card balance tools.
    • Eligibility or account access: Use ShopMyExchange account support.
    • Overseas order or APO/FPO issue: Review overseas customer and shipping information before contacting support.
    • Recall or safety notice: Check the Exchange product-recall page.

    Information To Gather Before Contacting The Exchange

    • The order number
    • The ShopMyExchange account email address
    • The name on the order
    • The product name and item number
    • The purchase date
    • The store location, if purchased in person
    • The original receipt or digital receipt
    • The shipping confirmation and tracking number
    • Photographs of damaged or defective merchandise
    • The return or exchange confirmation number
    • The vendor name, if the item shipped directly from a vendor
    • The payment method used
    • The last four digits of the payment card
    • The Military Star account number, if relevant
    • Previous case, chat or call-reference numbers
    • The specific resolution being requested

    Do not publish full account numbers, Military Star account numbers, payment-card information, order screenshots with addresses, military ID details, Social Security numbers, passwords or private personal information in a public review.

    Common Reasons Customers Contact The Exchange

    • Online order not received
    • Order delayed or repeatedly pushed back
    • Vendor-shipped item problem
    • Item arrived damaged
    • Defective furniture, mattress, appliance or electronics item
    • Return request
    • Exchange or exchanged-item problem
    • Wrong item shipped
    • Refund not received
    • Gift card or gift certificate issue
    • Price match or advertised-price problem
    • Military Star payment issue
    • Military Star card lost or stolen
    • PX or BX store complaint
    • Store refused a return or exchange
    • Product availability issue
    • Account login problem
    • Eligibility verification problem
    • Overseas shipping or APO/FPO delivery problem
    • Product recall or warranty question

    Exchange Orders and Shipping Problems

    For online orders, start by signing in to ShopMyExchange.com and reviewing the order history. Order status, shipment tracking, cancellations and return options may appear inside the customer account.

    Before Calling About a Delayed Exchange Order

    1. Check the order status online.
    2. Confirm whether the item was sold by The Exchange, a vendor or a Marketplace seller.
    3. Review the estimated shipping date.
    4. Check tracking from the shipping carrier.
    5. Look for emails about backorders or substitutions.
    6. Confirm the shipping address.
    7. Call 1-800-527-2345 if the order status is unclear.
    8. Ask whether the order can be canceled if it has not shipped.
    9. Request a case number for a delayed, missing or duplicate shipment.

    Vendor-shipped items may require coordination between The Exchange and the supplier. Ask whether The Exchange or the vendor controls the shipping, cancellation and replacement process.

    Returns and Exchanges at The Exchange

    The Exchange uses the phrase “Returns & Exchanges” on its customer-service pages, and that is the term many customers now search when they want to return or exchange an item.

    Customers may need help when:

    • An item needs to be returned
    • An item needs to be exchanged for a different size, color or model
    • An item was already exchanged but the replacement has a problem
    • The store will not accept a return
    • An online order needs to be returned by mail
    • A vendor-shipped item arrived damaged
    • A refund has not appeared
    • The return label is missing or not working
    • A specialty item has different rules

    Basic Steps To Return or Exchange an Item

    1. Keep the receipt or order confirmation.
    2. Keep the original packaging when possible.
    3. Review the item’s return window and exclusions.
    4. Check whether the item must be returned online, in store or by registered mail.
    5. Photograph any damage or defect.
    6. Contact Customer Service before returning damaged, defective, oversized or vendor-shipped merchandise.
    7. Use the return method approved by The Exchange.
    8. Keep the return label, tracking number and delivery confirmation.
    9. Check the refund status after the item is received.

    Do not ship a damaged, high-value, specialty or vendor-shipped item without current return instructions from The Exchange.

    Exchange Item Already Exchanged but Still Wrong

    Customers sometimes contact The Exchange because an item was exchanged and the replacement was still incorrect, damaged, defective, late or missing parts.

    What To Do

    1. Keep the original purchase receipt.
    2. Keep the exchange receipt or replacement-order confirmation.
    3. Photograph the replacement item and packaging.
    4. Write down the serial number or model number.
    5. Contact the same customer-service route used for the original exchange.
    6. Explain that the item was already exchanged once.
    7. Ask whether a new return authorization, replacement, repair or refund is available.
    8. Request written confirmation of the next step.

    Using the word “exchanged” in the complaint can help the representative understand that this is not the first contact about the item.

    Damaged, Defective or Vendor-Shipped Items

    Some of the most difficult Exchange complaints involve large items such as furniture, mattresses, appliances or electronics that ship directly from a vendor.

    Before contacting support, gather:

    • Photos of the item and packaging
    • The delivery date
    • The carrier tracking number
    • The vendor name, if shown
    • The serial number or model number
    • A written description of the defect
    • Any technician or delivery notes
    • All prior emails from The Exchange or the vendor

    Ask whether The Exchange, the vendor, the manufacturer or the carrier is responsible for pickup, replacement, repair or refund. Ask for the answer in writing when possible.

    Refund Not Received From The Exchange

    Refund timing can depend on the return method, item type, payment method, vendor, carrier and whether the returned item has been received and inspected.

    Steps To Follow Up on a Refund

    1. Confirm that the item was returned through the approved method.
    2. Locate the tracking number.
    3. Confirm delivery to the return center or vendor.
    4. Check whether the return was inspected or accepted.
    5. Review the original payment method.
    6. Call Customer Service at 1-800-527-2345.
    7. Ask when the refund was processed.
    8. Ask which payment method will receive the refund.
    9. Request a case number.
    10. Contact the card issuer if The Exchange confirms the refund was processed but it still does not appear.

    A pending authorization may disappear rather than appear as a separate refund. A completed refund can also take additional time to post depending on the card issuer.

    Exchange Price Match, Advertising and Promotion Complaints

    Customers may contact The Exchange when a sale flyer, Black Friday ad, online promotion, coupon, price match or store sign does not match what happened at checkout.

    Before Filing an Advertising Complaint

    • Save a screenshot or photo of the ad.
    • Record the product name and SKU.
    • Check the offer dates.
    • Review exclusions and quantity limits.
    • Ask the store manager to explain the decision.
    • Keep the receipt.
    • Submit store feedback if the issue was not resolved locally.
    • Ask Customer Service whether the promotion was national, local or online-only.

    Clearly explain whether you are asking for a price adjustment, refund, exchange, corrected advertisement or management review.

    PX, BX and Local Store Complaints

    For an in-store problem at a PX, BX, Express, gas station, food court, military clothing store or other Exchange location, start with the local store manager when possible.

    Common store-level complaints include:

    • Return or exchange refused
    • Advertised item unavailable
    • Incorrect price at checkout
    • Staff conduct complaint
    • Fuel, convenience store or Express issue
    • Restaurant or concession complaint
    • Military clothing or uniform issue
    • Gift card problem
    • Store cleanliness or accessibility concern

    How To Submit Useful Store Feedback

    • Include the installation or store name.
    • Include the city, state or country.
    • Include the date and approximate time.
    • Include the receipt number when available.
    • Describe the specific issue.
    • Identify the department involved.
    • Explain what the manager said.
    • State the resolution being requested.

    MILITARY STAR / Exchange Credit Program Help

    MILITARY STAR is handled through the Exchange Credit Program, which uses a separate support system from ordinary online shopping and store customer service.

    • MILITARY STAR Customer Service: 1-877-891-7827
    • Manage MILITARY STAR Account: MyECP.com
    • Payment Mailing Address: The Exchange, P.O. Box 740890, Cincinnati, OH 45274-0890

    Common MILITARY STAR Issues

    • Payment not posted
    • Bank account removed or not accepted
    • Card declined
    • Lost or stolen card
    • Authorized-user question
    • Rewards problem
    • Late payment or delinquency notice
    • Billing statement issue
    • Dispute about a charge

    If a MILITARY STAR payment was not posted, gather the payment date, amount, check number or confirmation number before calling.

    Online Shopping Eligibility and Account Access

    ShopMyExchange.com is available to eligible military shoppers. Eligibility can include active-duty service members, military retirees, certain veterans, National Guard and Reserve members, eligible family members and other authorized patrons.

    Account access problems may involve:

    • Eligibility verification
    • Incorrect name or service record
    • Forgotten username
    • Forgotten password
    • Old email address
    • Locked account
    • Multiple accounts
    • Overseas or APO/FPO address issue

    Login Troubleshooting

    • Use the forgot-username option.
    • Use the forgot-password option.
    • Confirm the account email address.
    • Try another browser or private window.
    • Clear browser cookies.
    • Check whether a military verification step is pending.
    • Call 1-800-527-2345 if account recovery fails.

    Do not create multiple accounts unless The Exchange instructs you to do so. Duplicate accounts can make order history, returns and eligibility verification more difficult.

    Gift Cards, Gift Certificates and Balance Questions

    Customers may contact The Exchange about:

    • Gift card balance
    • Lost or stolen gift card
    • Gift card not accepted online
    • Gift card not accepted in store
    • Digital gift card not received
    • Refund issued to a gift card
    • Gift certificate question

    Keep the card number, purchase receipt and transaction details. Do not publish the complete gift card number or PIN in a public review.

    Overseas, APO/FPO and Deployment-Related Orders

    The Exchange serves eligible customers in the United States and overseas. Shipping rules, availability, delivery times and return options can differ for APO/FPO, DPO and overseas locations.

    Before Calling About an Overseas Order

    • Review the shipping address carefully.
    • Confirm APO, FPO or DPO formatting.
    • Check whether the item is restricted for overseas shipment.
    • Review carrier tracking.
    • Allow additional time for military mail.
    • Save customs, shipping and order emails.
    • Call Customer Service if tracking has stopped updating.

    Some items may not be eligible for shipment to every overseas location because of size, carrier, customs, safety, warranty or product restrictions.

    Product Recalls and Safety Alerts

    The Exchange maintains product recall and safety-alert information. Customers should check recall notices when a product may involve a safety issue, defect, food concern, appliance problem, battery risk or manufacturer warning.

    When checking a recall, compare:

    • Brand
    • Model number
    • Serial number
    • UPC
    • Manufacturing date
    • Lot or batch number
    • Purchase date
    • Recall instructions

    Do not use a product that matches an active safety recall until the recall instructions are reviewed.

    How To Escalate an Unresolved Exchange / AAFES Complaint

    1. Start with the correct route. Use ShopMyExchange Customer Service, local store management or Military Star support depending on the issue.
    2. Request a case number. Record the representative, date, time and promised action.
    3. Save written records. Keep emails, chat transcripts, order pages, receipts, return labels and tracking numbers.
    4. Use the store feedback form. This is useful for PX/BX service, advertising, local management and in-store return complaints.
    5. Ask for supervisor review. Clearly explain the unresolved issue and requested resolution.
    6. Contact the vendor or manufacturer when directed. For vendor-shipped or warranty items, ask The Exchange to clarify who controls the replacement or refund.
    7. Use Military Star support separately. Credit-card billing and payment issues should go through the Exchange Credit Program.
    8. Contact the payment provider when appropriate. Use this for a genuinely unauthorized or unresolved completed charge.
    9. Use formal complaint channels when necessary. Serious fraud, ethics or legal concerns may require different official channels than ordinary customer service.

    Clearly state the requested resolution, such as refunding an order, exchanging an item, replacing a defective product, honoring a promotion, correcting a Military Star payment, locating a shipment or reviewing store management conduct.

    The Exchange / AAFES Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com rating module displayed an AAFES rating of 3.0 out of 5 stars based on four reviews.

    The visible reviews are from 2014, so they are a dated sample rather than a current measurement of The Exchange’s customer-service performance.

    The submitted reviews describe:

    • Advertising and price-promotion concerns: One reviewer said a Black Friday flyer was confusing and not honored as expected at the PX.
    • Vendor-shipped order problems: One reviewer said an order shipped directly from a vendor caused confusion, repeated calls and difficulty getting help.
    • Defective merchandise complaint: One reviewer described difficulty resolving a defective mattress purchase and confusion over whether AAFES or the vendor would handle the replacement.
    • Employment-related concern: One review involved an AAFES hiring or probationary employment complaint, which is separate from ordinary shopping customer service.

    These older reviews suggest that customers may become frustrated when an issue involves advertising, vendor-shipped merchandise, large-item defects, unclear responsibility between The Exchange and a vendor, or difficulty reaching a decision-maker. They do not prove that every Exchange order, store or return has the same problem today.

    The previous page stated broadly that customers appreciate tax-free shopping and discounted goods while complaining about shipping delays and availability. That may be true for some shoppers, but the statement was not directly supported by the four reviews visible on this page, so this revision uses the actual review themes instead.

    What To Include in an Exchange / AAFES Review

    • Whether the issue involved ShopMyExchange.com, a PX, a BX or Military Star
    • The store location or order type
    • The product or service involved
    • Whether the issue involved an order, return, exchange, refund, promotion, vendor or credit account
    • The support route used
    • Whether a case number was provided
    • How many times support was contacted
    • Whether the item was returned, exchanged or replaced
    • Whether a refund or credit appeared
    • Whether the issue was ultimately resolved

    Do not publish full order numbers, account numbers, payment details, Military Star information, home addresses, employee personal information or other sensitive details.

    What To Expect When Contacting The Exchange

    • The representative may ask for the order number or receipt.
    • Online and store purchases may use different return procedures.
    • Vendor-shipped merchandise may require extra coordination.
    • Large items may need pickup or special return instructions.
    • Damaged items should be documented with photographs.
    • Military Star issues are handled by the Exchange Credit Program.
    • Overseas and APO/FPO shipments may take longer.
    • Some product categories have shorter return windows.
    • Returns, exchanges and refunds may require inspection or authentication.
    • Store complaints are often best documented through store feedback.

    The Exchange / AAFES Frequently Asked Questions

    What is The Exchange customer-service number?

    The Exchange / AAFES customer-service number is 1-800-527-2345.

    Is AAFES now called The Exchange?

    AAFES is the Army & Air Force Exchange Service. The organization commonly uses The Exchange, My Exchange and ShopMyExchange branding for customer-facing shopping and support.

    What are Exchange customer-service hours?

    The Exchange currently lists customer-service phone hours as Monday through Saturday, 6:00 a.m.–10:00 p.m. Central Time.

    Does The Exchange offer live chat?

    Yes. Chat is available through ShopMyExchange.com.

    How do I return or exchange an item from The Exchange?

    Use the Returns & Exchanges section on ShopMyExchange.com, check the item’s return rules and call 1-800-527-2345 for damaged, vendor-shipped, specialty or difficult returns.

    Can an item bought online be exchanged in a store?

    It depends on the item, seller, condition, category and return rules. Check the online order details and call Customer Service before assuming a store can process the exchange.

    What should I do if my exchanged item is also defective?

    Keep the original receipt, exchange receipt, replacement-order confirmation and photos. Contact Customer Service and explain that the item was already exchanged once.

    How do I complain about a PX or BX store?

    Start with the local manager when possible, then use The Exchange store feedback form with the store location, date, receipt and requested resolution.

    What is the Military Star customer-service number?

    The Military Star / Exchange Credit Program number is 1-877-891-7827.

    What should I do if my Military Star payment did not post?

    Contact the Exchange Credit Program at 1-877-891-7827. Have the payment date, amount, check number or confirmation number available.

    Where is The Exchange headquartered?

    The Army & Air Force Exchange Service is headquartered at 3911 S. Walton Walker Boulevard, Dallas, Texas 75236-1598.

    What is the AAFES corporate phone number?

    The corporate main number is 1-214-312-2011. Use customer service or Military Star support for ordinary shopping and credit-account problems.

    How do I check an Exchange order?

    Sign in to ShopMyExchange.com and open order tracking, or contact customer service with the order number.

    How do I report a product recall issue?

    Check the Product Recalls and Alerts section on ShopMyExchange.com and compare the brand, model, UPC, serial number, purchase date and recall instructions.

    Is The Exchange the same as the Navy Exchange or Marine Corps Exchange?

    No. The Exchange / AAFES serves Army, Air Force and Space Force communities. Navy Exchange, Marine Corps Exchange and Coast Guard Exchange use separate support systems.

    Related Retail and Military Shopping Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common order and billing problems, complaint information and practical escalation steps.

    Our goal is not simply to publish one telephone number. For The Exchange / AAFES, customers may need different routes for ShopMyExchange orders, PX/BX store complaints, returned or exchanged items, vendor-shipped merchandise, Military Star, gift cards, overseas shipping, recalls and local store feedback.

    Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Exchange / AAFES Customer Service Experience

    Have you contacted The Exchange, AAFES, ShopMyExchange, a PX, a BX or Military Star about an order, return, exchanged item, damaged product, promotion, refund, shipping delay, store complaint or credit-account problem?

    Leave a rating and review below. Include the order type, store location if relevant, support route used, whether a case number was provided, how long assistance took and whether the issue was resolved.

    Do not publish full order numbers, Military Star account numbers, payment-card information, passwords, home addresses, military ID details, employee personal information or other sensitive information.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with The Exchange, AAFES, the Army & Air Force Exchange Service, ShopMyExchange, the Exchange Credit Program, Military Star, the Department of Defense, any military branch or any Exchange vendor. The Exchange does not provide customer support through this website. Contact The Exchange, Military Star, the local PX/BX, the vendor or the appropriate official support channel directly.