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Airbnb Customer Service Number – Complaints And Reviews

1-855-424-7262

Airbnb Customer Service Reviews and Complaints

When considering using Airbnb for your travel accommodation needs, it’s helpful to review Airbnb customer service reviews and complaints. As a leading online marketplace for short-term rentals, Airbnb offers a wide range of lodging options, from apartments and homes to unique stays like treehouses and cabins. Airbnb has received various feedback from both hosts and guests regarding their support and service. Reviews often highlight the ease of booking, the variety of accommodations available, and the ability to connect with hosts directly, while some complaints focus on issues like reservation disputes, refund policies, and customer support responsiveness. Comparing Airbnb with competitors like Vrbo, Expedia, Booking.com, and Hotels.com can provide a broader perspective on customer service experiences in the travel and accommodation industry.

How to Contact Airbnb

To contact Airbnb, you can use the following information:

  • General Customer Service: 1-855-424-7262
  • Support Website: www.airbnb.com/help
  • Customer Service Hours: Available 24/7 through the online help center
  • Corporate Office Address: 888 Brannan Street, San Francisco, CA 94103
  • Website: www.airbnb.com

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Airbnb for your travel accommodation needs.

Note: This website listing is not associated with Airbnb. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Airbnb does not provide support services directly through this website. For any questions or concerns about Airbnb services, contact their customer service representative directly through the provided support channels.

Airbnb Customer Service
Phone Number for AirBnb

1-855-424-7262

Airbnb Ratings Terrible!

February 20, 2018

Terrible.We had a date set up with lily feb.3rd till feb 11th.On jan 30 my wifes doctor sent her to see the heart doctor the very next morning.He said she had AFIB and admitted her to hospital.Later that night she was sent to another hospital to have a pace maker put in.She was in the Hospital 4 days and had to go to heart doctors office on Thursday the 8th.As you can see this was an emergency situation and nothing we could do.Lily offered to credit me $162 and change.I asked for a refund of $430 and change.She said airbnb set her amount for her and said I should call airbnb.You have no phone number on your site for this type of situation.After a back and forth with Lily and unable to find a way to contact Airbnb by phone I had enough of the B S and told Lily to send the amount you said she should.This whole affair is totally despicable and unacceptable.Your rating is a total O.

Avatar for Mike L
Mike L

Phone number for Airbnb in South Africa

January 24, 2017

I too am desperately trying to get a phone number for airbnb in South Africa, according to the transaction history for my apartment, a payment was made to my account on 09 January 2017 and to date no reflection on bank statements…. please help

Avatar for Lucille
Lucille

Airbnb No Trust!

December 6, 2016

We used Airbnb for the first time to rent a house in Casper for late October We arrived on the rental date, had been given the access code so we entered the house and started to move in our luggage. We noticed personal items, like check books, a passport, personal computer, etc. on the desk. We checked our bedroom and found personal items on the sink, and in the tub/shower. We opened the closet and found no space for our clothing. We looked around at the other rooms which could not have slept the number of guest advertised. There were only two of us, but the facility was not what was advertised or promoted.

We left and texted our host telling her we were not going to spend the three nights as planned, and found a hotel. We contacted Airbnb and informed them or what we found and did. A representative called ASAP for more information. He indicated he would get back to me as soon as he could. I expected we might hear in a few days since we spoke on Saturday late morning. Around dinner time I received a call from the representative, who apologized for taking so long, but he had to talk with the host to determine the conditions, since we had not taken photos. He indicated that there may have been some misunderstanding, since the host lived in the unit. Which is not what the promotional info indicated. Anyway, he indicated that the host would refund 50% of the cost, even though, she normally will not make any refunds. Airbnb will refund the difference for a full refund.

We have received the payment from Airbnb, but nothing from the host. The rental site is no longer on Airbnb nor BRBO. I have, as others have, attempted to use the Airbnb Customer Service website, with absolutely no success. I have now found a phone number, which I called tonight, and was on hold for 20 minutes with no response.

I have spoken to another family member who used Airbnb, and had issues with the rental unit when they arrived, same kind of issue, with the host living in the unit, when it was advertised as whole house.

We have used VRBO for ten or so trips, and have been extremely pleased with almost every rental and site.

I seriously doubt that we will every attempt to use Airbnb again!!!! There are other responsible and trustworthily rental sites, so why spend our time messing with one that appears to indorse misrepresentation or bait and switch tactics.

Avatar for Rex
Rex

No way to reach Airbnb

October 29, 2016

No way to reach them. I was on phone hold for an hour before I hung up. Because of a change in our schedule, I had to change the dates of a reservation, but although it was fine with the property owner, I could not contact nor confirm it with Airbnb.

Avatar for Les
Les

Flagged a rental as a property that is being sold by a real estate agent

September 13, 2016

Flagged a rental as a property that is being sold by a real estate agent and the photos were grabbed off the internet. The owners did not authorize it. It’s been over 12 hours now and the property is still offered as a rental. Someone is losing their deposit and Airbnb does not care.

Avatar for DJ
DJ

What happened to the Multi-Calendar?

March 11, 2016

What happened to the Multi-Calendar? Did airBnB hire North Korean programmers to redesign this website, because big glossy pictures that don’t allow access to a host’s reservations does no one any good.

Avatar for vito
vito

Cancelled by room but now the rate is higher

February 23, 2016

I have booked the room at Osaka from 3/26-3/31, but the landlord cancelled my booking because of some reasons. Now I found another room, the room rate is higher than the previous room, when I click to pay, I need to pay the total, not the difference of 2 rooms. What can I do? Also, this is the first time I used Airbnb, I have around HK$ 180 coupon, how can I use for the new rooms?

Avatar for Gary
Gary

What is the phone number and email for Airbnb?

November 27, 2015

what is Phone number for Airbnb? any email? thanks

Avatar for Maxine
Maxine

Please delete my Airbnb account - No protection from Guests Lying!

November 1, 2015

No protection from guests post lie review because don’t read descriptions. Airbnb send me message ” free speech ” but airbnb if somebody lie is no free speech. will wait till the next booking is done and delete my account from the site

Avatar for Jiri M
Jiri M

I want to make a complaint about Airbnb

June 25, 2015

I want to make a complaint. I want to cancel the reservation about 8 days ago even the host said that is OK during the discussion. However, failing to get through to airbnb to follow up the cancellation through many emails to the customer services section or other relation sections of airbnb.

Avatar for Benny N
Benny N
2.4
2.4 out of 5 stars (based on 884 reviews)

Airbnb Ratings Terrible!

February 20, 2018

Terrible.We had a date set up with lily feb.3rd till feb 11th.On jan 30 my wifes doctor sent her to see the heart doctor the very next morning.He said she had AFIB and admitted her to hospital.Later that night she was sent to another hospital to have a pace maker put in.She was in the Hospital 4 days and had to go to heart doctors office on Thursday the 8th.As you can see this was an emergency situation and nothing we could do.Lily offered to credit me $162 and change.I asked for a refund of $430 and change.She said airbnb set her amount for her and said I should call airbnb.You have no phone number on your site for this type of situation.After a back and forth with Lily and unable to find a way to contact Airbnb by phone I had enough of the B S and told Lily to send the amount you said she should.This whole affair is totally despicable and unacceptable.Your rating is a total O.

Avatar for Mike L
Mike L

Phone number for Airbnb in South Africa

January 24, 2017

I too am desperately trying to get a phone number for airbnb in South Africa, according to the transaction history for my apartment, a payment was made to my account on 09 January 2017 and to date no reflection on bank statements…. please help

Avatar for Lucille
Lucille

Airbnb No Trust!

December 6, 2016

We used Airbnb for the first time to rent a house in Casper for late October We arrived on the rental date, had been given the access code so we entered the house and started to move in our luggage. We noticed personal items, like check books, a passport, personal computer, etc. on the desk. We checked our bedroom and found personal items on the sink, and in the tub/shower. We opened the closet and found no space for our clothing. We looked around at the other rooms which could not have slept the number of guest advertised. There were only two of us, but the facility was not what was advertised or promoted.

We left and texted our host telling her we were not going to spend the three nights as planned, and found a hotel. We contacted Airbnb and informed them or what we found and did. A representative called ASAP for more information. He indicated he would get back to me as soon as he could. I expected we might hear in a few days since we spoke on Saturday late morning. Around dinner time I received a call from the representative, who apologized for taking so long, but he had to talk with the host to determine the conditions, since we had not taken photos. He indicated that there may have been some misunderstanding, since the host lived in the unit. Which is not what the promotional info indicated. Anyway, he indicated that the host would refund 50% of the cost, even though, she normally will not make any refunds. Airbnb will refund the difference for a full refund.

We have received the payment from Airbnb, but nothing from the host. The rental site is no longer on Airbnb nor BRBO. I have, as others have, attempted to use the Airbnb Customer Service website, with absolutely no success. I have now found a phone number, which I called tonight, and was on hold for 20 minutes with no response.

I have spoken to another family member who used Airbnb, and had issues with the rental unit when they arrived, same kind of issue, with the host living in the unit, when it was advertised as whole house.

We have used VRBO for ten or so trips, and have been extremely pleased with almost every rental and site.

I seriously doubt that we will every attempt to use Airbnb again!!!! There are other responsible and trustworthily rental sites, so why spend our time messing with one that appears to indorse misrepresentation or bait and switch tactics.

Avatar for Rex
Rex

No way to reach Airbnb

October 29, 2016

No way to reach them. I was on phone hold for an hour before I hung up. Because of a change in our schedule, I had to change the dates of a reservation, but although it was fine with the property owner, I could not contact nor confirm it with Airbnb.

Avatar for Les
Les

Flagged a rental as a property that is being sold by a real estate agent

September 13, 2016

Flagged a rental as a property that is being sold by a real estate agent and the photos were grabbed off the internet. The owners did not authorize it. It’s been over 12 hours now and the property is still offered as a rental. Someone is losing their deposit and Airbnb does not care.

Avatar for DJ
DJ

What happened to the Multi-Calendar?

March 11, 2016

What happened to the Multi-Calendar? Did airBnB hire North Korean programmers to redesign this website, because big glossy pictures that don’t allow access to a host’s reservations does no one any good.

Avatar for vito
vito

Cancelled by room but now the rate is higher

February 23, 2016

I have booked the room at Osaka from 3/26-3/31, but the landlord cancelled my booking because of some reasons. Now I found another room, the room rate is higher than the previous room, when I click to pay, I need to pay the total, not the difference of 2 rooms. What can I do? Also, this is the first time I used Airbnb, I have around HK$ 180 coupon, how can I use for the new rooms?

Avatar for Gary
Gary

What is the phone number and email for Airbnb?

November 27, 2015

what is Phone number for Airbnb? any email? thanks

Avatar for Maxine
Maxine

Please delete my Airbnb account - No protection from Guests Lying!

November 1, 2015

No protection from guests post lie review because don’t read descriptions. Airbnb send me message ” free speech ” but airbnb if somebody lie is no free speech. will wait till the next booking is done and delete my account from the site

Avatar for Jiri M
Jiri M

I want to make a complaint about Airbnb

June 25, 2015

I want to make a complaint. I want to cancel the reservation about 8 days ago even the host said that is OK during the discussion. However, failing to get through to airbnb to follow up the cancellation through many emails to the customer services section or other relation sections of airbnb.

Avatar for Benny N
Benny N
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