GearBest Customer Service

22 Responses

1. I ORDERED 15 WATCHES ON 2 ORDER # W1612291848257069

   # W1611180434497999

   COULD YOU ADVISE ME ON THE SHIPPING STATUS OF MY ORDER.

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2. I purchased 2 remote control cars that were delivered 10 days ago. One of the items came loose in the box during shipping and arrived broken I immediately tried to contact the company through their website but it was not working, so I sent an email asking what was needed to return the broken item for a replacement

   I only received an automated response telling me to check the return policy and to send photos.

   To date I have sent photos 3 times through their email address and 4 times through their ticket system on their website…….each time I get the same automated response again asking for photos and a description of the problem

   I am out of patience customer service does not exist

   I bought 2 cars for my kids for Christmas and with only 1 working they cannot use them

   terrible company to deal with…..never again

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3. No package (over one month) no contact that works, I can’t find anyway to find out anything at all. website looks good, but nothing is “hot”, no live chat no phone number that indicates it is GEARBEST, just generic message, etc. I believe this is not a real company, and that my money has been stolen.

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4. (347)767-3793 is the only number i was able to find. it leads to an answering machine though…

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