I purchased 2 remote control cars that were delivered 10 days ago. One of the items came loose in the box during shipping and arrived broken I immediately tried to contact the company through their website but it was not working, so I sent an email asking what was needed to return the broken item for a replacement
I only received an automated response telling me to check the return policy and to send photos.
To date I have sent photos 3 times through their email address and 4 times through their ticket system on their website…….each time I get the same automated response again asking for photos and a description of the problem
I am out of patience customer service does not exist
I bought 2 cars for my kids for Christmas and with only 1 working they cannot use them
No package (over one month) no contact that works, I can’t find anyway to find out anything at all. website looks good, but nothing is “hot”, no live chat no phone number that indicates it is GEARBEST, just generic message, etc. I believe this is not a real company, and that my money has been stolen.
22 Responses
I ORDERED 15 WATCHES ON 2 ORDER # W1612291848257069
# W1611180434497999
COULD YOU ADVISE ME ON THE SHIPPING STATUS OF MY ORDER.
I purchased 2 remote control cars that were delivered 10 days ago. One of the items came loose in the box during shipping and arrived broken I immediately tried to contact the company through their website but it was not working, so I sent an email asking what was needed to return the broken item for a replacement
I only received an automated response telling me to check the return policy and to send photos.
To date I have sent photos 3 times through their email address and 4 times through their ticket system on their website…….each time I get the same automated response again asking for photos and a description of the problem
I am out of patience customer service does not exist
I bought 2 cars for my kids for Christmas and with only 1 working they cannot use them
terrible company to deal with…..never again
No package (over one month) no contact that works, I can’t find anyway to find out anything at all. website looks good, but nothing is “hot”, no live chat no phone number that indicates it is GEARBEST, just generic message, etc. I believe this is not a real company, and that my money has been stolen.
(347)767-3793 is the only number i was able to find. it leads to an answering machine though…