Lucas Luggage Customer Service – Complaints And Reviews

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Before using Lucas Luggage for your travel needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Lucas Luggage is known for offering affordable and stylish luggage options, catering to travelers who seek both functionality and fashion in their travel gear.

How to Contact Lucas Luggage

You can reach Lucas Luggage customer service using the following details:

  • Phone Number: Lucas Luggage does not provide a direct customer service phone number on their official site.
  • Email Support: Use Contact Page
  • Chat: Not available
  • Customer Service Hours: Typically Monday to Friday, 9 AM to 5 PM (ET), but availability may vary
  • Corporate Address: Lucas Luggage, part of 24-7 International LLC, 11500 NW 105th Street, Miami, FL 33178, USA
  • Website: 24 Seven International

Lucas Luggage Customer Support Reviews and Complaints

When considering using Lucas Luggage for your travel needs, it’s helpful to review their customer service feedback. Lucas Luggage competes with other luggage brands such as Samsonite, American Tourister, Travelpro, and Away. Customer reviews often highlight the affordability of Lucas Luggage, the lightweight and durable designs, and the variety of styles available. Many customers appreciate the value for money that Lucas Luggage offers. However, some complaints focus on issues related to warranty claims, durability over long-term use, and the responsiveness of customer support.
Comparing Lucas Luggage with other luggage brands like Samsonite, American Tourister, Travelpro, and Away can help you determine which brand offers the best combination of quality, pricing, and customer support for your travel needs. Lucas is featured on Amazon, Target and Walmart.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating, review and comment section where you can leave your own review.

Note: This website listing is not associated with Lucas Luggage. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Lucas Zipper Issue

February 20, 2024

Hard shell luggage. The zipper came apart after 1 use on a vacation

Avatar for Barb G
Barb G

Disappointed

November 19, 2023

I literally just got back from a vacation trip to Florida and couldn’t wait to get unpacked.

Just wanted let you know that the Lucus carry-on bag that I have is absolutely the worse. You cannot let go of the handle, as its falls over VERY time! At one point I was not holding onto, it fell over and tripped up my wife. I purchased it approximately a year ago and only used it a few times because of this issue. I assure you I will never use it again. attached are pictures of the bag.

Avatar for Phil P
Phil P

Poor Quality

November 10, 2023

poor quality- just one use, wheel broke, sides bent/cracked

Avatar for eera
eera

Lucas Luggage Wheel Broken

February 6, 2024

Have used it maybe 5 times over a year and a half and the front wheel broke off. Was the perfect size for a carry-on. Very disappointed. I have another trip coming up and I have to purchase another suitcase but it won’t be Lucas

Avatar for Tilly O
Tilly O

Does Lucas Luggage have an 800 phone number for customer service?

August 4, 2023

Do you have an 800 number? I don’t know what country your 6 goes to

Avatar for Andre L
Andre L

Lucas 27 inch hard shell less than one year and the wheel fell off

August 3, 2023

I have had a large 27-inch hard shell for less than one year and the wheel fell off during our travel. I can’t find replacement wheels and I don’t have the wheel so my spinner luggage only has 3 wheels and I had to carry it during travel. Where can I get replacement wheels or a new piece? Can’t find the warranty and I don’t have my receipt just the hanging tag please advise

Avatar for Sondra I
Sondra I
2.4
2.4 out of 5 stars (based on 890 reviews)

Lucas Zipper Issue

February 20, 2024

Hard shell luggage. The zipper came apart after 1 use on a vacation

Avatar for Barb G
Barb G

Disappointed

November 19, 2023

I literally just got back from a vacation trip to Florida and couldn’t wait to get unpacked.

Just wanted let you know that the Lucus carry-on bag that I have is absolutely the worse. You cannot let go of the handle, as its falls over VERY time! At one point I was not holding onto, it fell over and tripped up my wife. I purchased it approximately a year ago and only used it a few times because of this issue. I assure you I will never use it again. attached are pictures of the bag.

Avatar for Phil P
Phil P

Poor Quality

November 10, 2023

poor quality- just one use, wheel broke, sides bent/cracked

Avatar for eera
eera

Lucas Luggage Wheel Broken

February 6, 2024

Have used it maybe 5 times over a year and a half and the front wheel broke off. Was the perfect size for a carry-on. Very disappointed. I have another trip coming up and I have to purchase another suitcase but it won’t be Lucas

Avatar for Tilly O
Tilly O

Does Lucas Luggage have an 800 phone number for customer service?

August 4, 2023

Do you have an 800 number? I don’t know what country your 6 goes to

Avatar for Andre L
Andre L

Lucas 27 inch hard shell less than one year and the wheel fell off

August 3, 2023

I have had a large 27-inch hard shell for less than one year and the wheel fell off during our travel. I can’t find replacement wheels and I don’t have the wheel so my spinner luggage only has 3 wheels and I had to carry it during travel. Where can I get replacement wheels or a new piece? Can’t find the warranty and I don’t have my receipt just the hanging tag please advise

Avatar for Sondra I
Sondra I
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