Metro by T-Mobile Customer Service – Reviews

My daughter purchased a LG phone for me for Mother’s Day, and the back button stopped working. I took the phone into a Detroit Metro store, and the tech ordered me another phone because he found it to be defective. I received a text through my phone to be picked up. The tech that was helping was getting ready to give me the replacement phone a manager sitting next to him looked at my phone and decided that the phone had been dropped, which it had not. I was accused of something that didn’t happen and was told that I couldn’t get my phone. I would like for someone from corporate to get back to me. I never went to that store but only went because it was close. Never again, they make you wait for long periods, and they are very unpleasant. I’m thinking about going to another career.

Absolute WORST website & phone support I’ve ever seen! Cant get through on the phone because they have way too many prompts No matter what you ask for, it just keeps taking you everywhere but to an actual customer service rep! Can’t make a payment online for the last two days because the page won’t load when you click on pay! WTH kind of business is this?! Very sorry I ever allowed my 81-year-old aunt to purchase a phone from here! I will be taking her elsewhere for new service! Metro PCS sucks!

Metro PCS is one of the worst companies I have even worked with. It is a struggle to pay my phone bill every month. The on-line bill pay rarely works. Today it charged and then credited my card 4 times. They do not answer when you call and going into a Metro Store is DISTUSTING! The employees are not decent people. Can you say, Hello AT & T?

I like to report a stolen phone. It happened today when me, mum, and my brothers were going to London bridge station to Greenhithe station. As soon as we got off, my brother was looking for his phone, and he couldn’t find it, so we informed the police, and they said they would tell us as soon as possible.

My phone ask me for a SIM card key to unlock(puk).

I lost my phone and need some help

My phone hasn’t been working , and it logs me out of my apps. Also when I wanna open an app it exists me out. It gets annoying

You opened a new store in Grand Rapids, Michigan on Fulton and Garfield and they are selling illegal products there. now wonder your reviews are so bad!!!!!

I am in Key West my phone has not been working properly no signal for over a week now. It’s unfair to look into it and it’s not me alone.

horrific rip off sold used phone said it was new & could not activate was att&t phone