OurTime Customer Service, Cancellation & Billing Help

OurTime members may need help canceling a subscription, stopping automatic renewal, disputing a charge, recovering an account, deleting a profile, reporting a suspicious member, correcting a payment problem, or restoring paid features.

OurTime is an online dating service primarily designed for adults age 50 and older. It is operated within the People Media and Match Group family of dating services.

OurTime customer-service information reviewed and updated in June 2026.

How To Contact OurTime Customer Service

• OurTime Customer Care: 1-833-223-8873
• Customer-Service Hours: Monday through Friday, 8:00 a.m.–6:00 p.m. Central Time
• Online Contact Form: Submit an OurTime support request
• Expected Online Response: OurTime states that someone generally responds to its contact form within 48 hours.
• OurTime Help Center: Browse OurTime support topics
• OurTime Account Login: Sign in to OurTime
• Cancel or Manage a Subscription: Sign in, open Settings, and select Manage Subscription.
• Report a Member: Select Report a Concern from the member’s profile or message.
• Submit a Ban or Content Appeal: Review the OurTime appeal process
• Privacy Mailing Address: OurTime, Match Group Americas, LLC, 8750 N. Central Expressway, Suite 1400, Dallas, TX 75231
• Website: www.ourtime.com

Safety warning: OurTime warns that fake customer-support telephone numbers appear on unaffiliated websites. OurTime representatives should not ask for your account password or login credentials. Begin through OurTime.com or its official Help Center whenever possible.

How To Reach an OurTime Representative

1. Call 1-833-223-8873 during Customer Care hours.
2. Or open the OurTime contact form.
3. Select Contact Us from the request menu.
4. Enter the email address connected to the account.
5. Choose the issue that most closely matches the problem.
6. Describe what happened and the requested resolution.
7. Attach screenshots or receipts when appropriate.
8. Save the confirmation and any case number.

OurTime states that contact-form requests generally receive a response within 48 hours. Complicated billing, identity-verification, safety, or account-ownership issues may require additional review.

Information To Gather Before Contacting OurTime

• The email address connected to the account
• The OurTime username or profile name
• The subscriber’s full name
• The date the account was created
• The subscription length and purchase date
• The date and amount of a disputed charge
• The complete card-statement description
• The last four digits of the payment card
• The payment provider, such as Apple or a credit-card company
• The date cancellation was attempted
• The cancellation confirmation number
• The final subscription date displayed by OurTime
• Screenshots of errors, charges, profiles, or messages
• Previous support-request numbers
• The specific resolution being requested

Do not publish passwords, verification codes, complete payment-card numbers, home addresses, private messages, or another member’s personal information in a public review.

Common Reasons Members Contact OurTime

• Canceling a paid membership
• Stopping automatic renewal
• Charge after attempting to cancel
• Unexpected or duplicate subscription charge
• Subscription purchased under the wrong account
• Paid features not appearing
• Refund request
• Unable to sign in
• Forgotten password or account email address
• Profile still visible after cancellation
• Deleting an OurTime account
• Hiding a profile temporarily
• Compromised account
• Suspicious or fake dating profile
• Member asking for money or cryptocurrency
• Harassment or inappropriate messages
• Profile or content removed
• Account banned or age-restricted

How To Cancel an OurTime Subscription

OurTime memberships paid by credit card automatically renew until they are canceled. Canceling turns off future renewal but generally leaves paid membership benefits active until the current subscription expires.

Cancel OurTime on a Computer

1. Sign in to OurTime.
2. Select the Settings icon in the upper-right corner.
3. Select Manage Subscription.
4. Enter the account password.
5. Select Cancel Subscription.
6. Answer the cancellation questions.
7. Select Continue Cancellation.
8. Save the confirmation number and last date of membership.

Cancel Through the OurTime Mobile App or Mobile Website

1. Open the OurTime app or mobile website.
2. Tap Profile in the lower-right corner.
3. Tap the Settings icon.
4. Scroll to Manage Account.
5. Select Manage Subscription.
6. Enter the account password.
7. Select Cancel Subscription.
8. Complete the cancellation questions.
9. Save the confirmation number and expiration date.

Do not assume that deleting the app, signing out, hiding the profile, or stopping use of OurTime cancels recurring billing.

Canceling an OurTime Subscription Purchased Through Apple

If the subscription was purchased through Apple, OurTime directs customers to cancel through their Apple subscription settings.

1. Open Settings on the iPhone or iPad.
2. Tap the Apple ID name at the top.
3. Select Subscriptions.
4. Select OurTime.
5. Choose Cancel Subscription.
6. Confirm the cancellation.
7. Save the expiration date displayed by Apple.

Apple controls cancellation and refund decisions for subscriptions billed through an Apple ID. Contact Apple Billing Support if OurTime does not appear in the account or the Apple charge remains unresolved.

If another app store or payment provider appears on the receipt, review the subscription through that provider before assuming OurTime directly controls the billing.

How To Confirm That OurTime Is Canceled

A completed cancellation should provide:

• A confirmation number
• The last day of paid membership
• Confirmation that future renewal is disabled
• Continued access through the remaining paid term

After canceling:

1. Take a screenshot of the confirmation page.
2. Save any cancellation email.
3. Write down the confirmation number.
4. Check the Manage Subscription page.
5. Confirm that no future renewal date is shown.
6. Continue monitoring the payment account.

If the account still displays an upcoming renewal, contact Customer Care before the scheduled charge date.

Charged After Canceling OurTime

A charge after cancellation may occur because:

• The cancellation was started but not completed
• The subscription renewed before cancellation was finalized
• A different OurTime account remains active
• The membership was purchased through Apple or another payment provider
• The charge is a processing fee from the original purchase
• A pending authorization is being mistaken for a completed charge
• The cancellation applied to the profile but not the paid subscription

Steps To Dispute a Post-Cancellation Charge

1. Locate the cancellation confirmation number.
2. Compare the cancellation date with the renewal date.
3. Check whether the charge is pending or completed.
4. Confirm which company processed the payment.
5. Search for another OurTime account.
6. Contact OurTime Customer Care.
7. Provide the charge date, amount, and cancellation evidence.
8. Request written confirmation of the decision.

Contact the payment provider if the charge remains unauthorized or unresolved after OurTime reviews it.

OurTime Refund Requests

Canceling an OurTime subscription does not necessarily create an automatic refund. In most cases, membership remains active until the end of the paid term.

Contact Customer Care promptly when requesting review of:

• A duplicate charge
• An unauthorized subscription
• A renewal after documented cancellation
• A payment applied to the wrong account
• A subscription that never activated
• An account takeover
• A charge covered by a state-specific cancellation right

OurTime’s current pricing information states that new upgrades may include a one-time, non-refundable processing fee in addition to the membership price and applicable taxes.

When requesting a refund, ask OurTime to confirm:

• Whether the refund was approved
• The approved amount
• Whether the processing fee is excluded
• The payment method receiving the refund
• The date the refund was submitted
• The expected processing time

Subscriptions purchased through Apple generally require a refund request through Apple rather than OurTime.

OurTime Subscription Prices and Upfront Billing

OurTime currently offers membership packages that may include one-, three-, or six-month terms.

The rate page may show an average monthly price, but a multi-month subscription can be charged in full at the time of purchase. For example, a six-month package may be displayed using its monthly equivalent while the complete six-month amount is collected at checkout.

Before purchasing, review:

• The complete amount due today
• The length of the subscription
• The renewal price
• The automatic-renewal terms
• The processing fee
• Applicable taxes
• Any premium features added to the order

Save a screenshot of the final checkout page and purchase confirmation.

Unexpected or Duplicate OurTime Charges

An unfamiliar OurTime charge may involve:

• An automatically renewed membership
• A second OurTime account
• A separate subscription to a sister dating site
• A premium feature or add-on
• A one-time processing fee
• A subscription created through Apple
• Another authorized card user
• Unauthorized use of the payment method

How To Investigate an OurTime Charge

1. Record the complete statement description, amount, and date.
2. Search every email address for OurTime receipts.
3. Review the subscription status in the account.
4. Check Apple and other app-store subscriptions.
5. Check whether another People Media or Match Group dating account was upgraded.
6. Ask other authorized payment-card users.
7. Contact OurTime with the transaction information.
8. Ask which account and purchase created the charge.

OurTime states that subscriptions on its sister dating sites are billed separately. Paying for one dating service does not automatically activate paid features on another.

Paid OurTime Features Are Not Working

If payment was completed but paid features do not appear:

• Confirm that the correct OurTime account is open.
• Check whether the purchase was made on a sister dating site.
• Review the payment confirmation.
• Ask the bank whether the transaction completed.
• Sign out and sign back in.
• Update the OurTime app.
• Try the website through a supported browser.
• Restore the app-store purchase when that option is available.
• Contact Customer Care with the receipt.

OurTime states that mailed payments may take up to 10 business days to be processed and credited to the account.

Hiding a Profile Versus Canceling OurTime

Hiding a profile and canceling a subscription are different actions.

• Cancel Subscription: Stops future renewal but generally leaves paid benefits active through the current term.
• Hide Profile: Prevents other members from seeing the profile but does not stop subscription billing.
• Delete Account: Removes the account and profile rather than merely hiding them.

How To Hide an OurTime Profile

On a computer:

1. Open Settings.
2. Select Visibility.
3. Select No one can see you.
4. Confirm the change.

In the app or mobile website:

1. Tap Profile.
2. Tap Settings.
3. Select Visibility.
4. Select Hidden.

OurTime does not currently offer a true option to pause or suspend a paid membership. Hiding the profile does not extend the subscription or stop renewal.

How To Delete an OurTime Account

OurTime allows account deletion through its iOS and Android apps.

1. Open the OurTime app.
2. Tap Profile.
3. Tap the Settings icon.
4. Scroll to Manage Account.
5. Select Delete Account.
6. Choose whether to hide the account or continue with deletion.
7. Select Delete My Account to confirm.

Cancel recurring billing before deleting the account, especially when the subscription was purchased through Apple or another payment provider.

Deleting an account can remove profile information, photos, messages, matches, remaining membership time, and other account records. Download or save anything needed before completing deletion.

Forgotten OurTime Password

1. Open the OurTime sign-in page.
2. Select Forgot Password.
3. Enter the email address associated with the account.
4. Check the inbox for the password-reset message.
5. Follow the reset link.
6. Create a new, unique password.

If the reset message does not arrive:

• Check Spam and Junk folders.
• Confirm the email address was entered correctly.
• Search old email accounts for OurTime messages.
• Add OurTime’s email domain to the safe-sender list.
• Wait several minutes and request a new reset message.
• Contact Customer Care if the account email address is unknown.

Hacked or Compromised OurTime Account

Signs that another person may have accessed the account include:

• The password no longer works
• The account email address changed
• Profile photos or details changed
• Messages were sent without permission
• Unknown subscriptions or charges appear
• The profile was hidden or deleted
• Other members report suspicious messages

Steps To Secure the Account

1. Reset the OurTime password.
2. Use a password not used on another website.
3. Secure the connected email account.
4. Review profile information and messages.
5. Check the subscription and billing status.
6. Take screenshots of unauthorized changes.
7. Contact OurTime Customer Care.
8. Contact the payment provider regarding unauthorized charges.

Never provide an OurTime password or verification code to someone who contacts you unexpectedly.

How To Report a Suspicious OurTime Member

OurTime places a Report a Concern option on member profiles and at the bottom of messages. Reports are sent to the team responsible for reviewing member conduct.

Reasons To Report a Member

• The person asks for money
• The person requests cryptocurrency or an investment
• The member offers a job or business opportunity
• The stated location appears false
• The profile photo and information do not match
• The member sends harassing or offensive messages
• The person appears to be married while claiming otherwise
• The account appears to belong to a minor
• The member sends inappropriate photos
• The person behaves inappropriately during or after an in-person meeting
• The profile violates another OurTime rule

How To Submit a Report

1. Open the member’s profile or message.
2. Select Report a Concern.
3. Choose the reason for reporting.
4. Describe what happened.
5. Submit the report.
6. Block the member when appropriate.

OurTime states that reports are anonymous and that the reported member is not told who submitted the report.

OurTime Romance Scam Warning Signs

Be cautious when another member:

• Quickly asks to communicate outside OurTime
• Claims to be traveling or working overseas
• Refuses video calls or in-person meetings
• Professes love unusually quickly
• Requests money for an emergency
• Asks for gift cards
• Requests cryptocurrency or an investment
• Asks you to receive or transfer money
• Sends a check and asks you to return part of it
• Requests bank, Social Security, or identity information
• Sends links to unfamiliar verification websites
• Asks for intimate photographs

Never send money, cryptocurrency, gift cards, or financial-account information to someone you have met through a dating service. Payments sent by wire transfer or cryptocurrency can be extremely difficult to recover.

Report the profile to OurTime. If money was sent, contact the bank or payment provider immediately and report the incident to the appropriate law-enforcement or consumer-protection agency.

Meeting an OurTime Member Safely

• Keep early conversations inside OurTime.
• Do not share a home address or financial information.
• Use a video call before meeting when possible.
• Meet in a public place.
• Tell a friend or relative where you are going.
• Arrange your own transportation.
• Keep a phone charged and accessible.
• Do not leave drinks unattended.
• Leave immediately if the situation feels unsafe.
• Report inappropriate behavior after the meeting.

Call emergency services when there is an immediate threat to personal safety. OurTime Customer Care is not an emergency-response service.

Blocked, Banned, or Removed OurTime Account

Members who believe an account ban or content-removal decision was incorrect can use OurTime’s designated appeal form.

OurTime states that:

• The appeal must include all required information.
• Incomplete appeals may not be reviewed.
• Multiple submissions can affect the position in the review queue.
• An appeal generally must be submitted within six months of the action.

Use the appeal process rather than repeatedly submitting ordinary customer-service requests about the same moderation decision.

How To Escalate an Unresolved OurTime Complaint

1. Start with Customer Care. Call 1-833-223-8873 or use the official contact form.
2. Request a case number. Record the date, time, and requested resolution.
3. Provide documentation. Include receipts, cancellation confirmations, charges, and screenshots.
4. Identify the billing provider. Apple or another company may control the subscription.
5. Use the designated safety report. Report suspicious members directly from the profile or message.
6. Use the appeal form. Account bans and content removals have a separate review process.
7. Follow up after 48 hours. Reference the original support request.
8. Contact the payment provider when appropriate. Use this for a genuinely unauthorized or unresolved charge.
9. Consider an outside complaint. Depending on the issue, options may include a state consumer-protection agency, attorney general, Federal Trade Commission, or law-enforcement agency.

Clearly state the requested outcome, such as canceling renewal, reversing a duplicate payment, restoring account access, deleting a profile, or reviewing a reported member.

OurTime Customer Reviews and Complaint Sentiment

At the time this page was updated, the CustomerServiceNumbers.com review module displayed an OurTime rating of 0 out of 5 stars based on zero reviews.

Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure OurTime’s current customer-service performance.

The previous article referred generally to positive experiences with the interface and complaints about subscriptions, profile visibility, and customer support. Those statements were not supported by reviews submitted on this page and have been removed.

What To Include in an OurTime Review

• Whether the account was free or paid
• The subscription length
• Whether OurTime or an app store handled the billing
• The type of problem
• The support method used
• Whether OurTime opened a case
• How long it took to receive a response
• Whether automatic renewal was canceled
• Whether a refund or account correction was offered
• Whether a safety report was reviewed
• Whether the problem was ultimately resolved

What To Expect When Contacting OurTime

• The representative may ask for the account email address and profile name.
• Billing verification may require transaction details.
• OurTime will not need the complete account password.
• The online contact form may take up to 48 hours for a response.
• Apple-billed subscriptions may require assistance from Apple.
• Canceling does not necessarily create an immediate refund.
• Paid access generally continues through the current subscription term.
• Hiding a profile does not stop recurring billing.
• Safety reports may not result in a detailed explanation because of privacy rules.
• Ban appeals must use the designated appeal process.

OurTime Customer Service Frequently Asked Questions

What is the OurTime customer-service phone number?

OurTime Customer Care can currently be reached at 1-833-223-8873.

What are OurTime customer-service hours?

OurTime currently lists telephone support as available Monday through Friday from 8:00 a.m. to 6:00 p.m. Central Time.

Does OurTime have email support?

OurTime provides an online contact form rather than prominently publishing a general customer-service email address. The company states that someone generally responds within 48 hours.

How do I cancel OurTime?

Sign in, open Settings, select Manage Subscription, enter the password, select Cancel Subscription, and complete every cancellation step. Save the confirmation number.

Does OurTime automatically renew?

Yes. Memberships paid by credit card automatically renew until canceled.

Does deleting the OurTime app cancel the subscription?

No. Deleting the app does not cancel recurring billing.

How do I cancel OurTime through Apple?

Open iPhone or iPad Settings, select the Apple ID, select Subscriptions, choose OurTime, and cancel the subscription.

Will OurTime refund my subscription?

Refunds are not automatic and depend on the circumstances, purchase method, applicable terms, and law. Contact Customer Care promptly about duplicate, unauthorized, or post-cancellation charges.

Why was I charged the entire OurTime subscription at once?

OurTime may display the average monthly price of a multi-month package while charging the complete subscription amount at purchase.

Does hiding my OurTime profile stop billing?

No. Hiding the profile prevents other members from seeing it but does not cancel or pause a paid subscription.

Can I pause an OurTime membership?

OurTime currently states that it does not offer a true subscription-suspension option. Members can hide their profiles, but the subscription term continues.

How do I delete an OurTime account?

In the iOS or Android app, open Profile, Settings, Manage Account, and Delete Account. Cancel any recurring subscription first.

How do I report a fake OurTime profile?

Open the profile or message and select Report a Concern. Choose the reason, describe what happened, submit the report, and block the member when appropriate.

What should I do if an OurTime member asks for money?

Do not send money, cryptocurrency, gift cards, or banking information. Stop communicating, save evidence, and report the member immediately.

How do I appeal an OurTime ban?

Use OurTime’s designated Ban and Content Appeal form. Submit all required information within the stated deadline.

Where is OurTime located?

OurTime lists a privacy mailing address at 8750 N. Central Expressway, Suite 1400, Dallas, Texas 75231.

Related Dating Customer Service Pages

• Match.com Customer Service
• eHarmony Customer Service
• Ashley Madison Customer Service
• LDS Planet Customer Service
• Zorpia Customer Service
• Plenty of Fish Customer Service

Related Consumer Resources

• Research an Unknown Dating-Site Charge
• Check a Suspicious Dating Profile or Romance Scam
• Read and Share Company Reviews
• Find Chat and Online Customer-Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common billing and account problems, complaint information, safety guidance, and practical resolution steps.

Our goal is not simply to repeat a telephone number. For OurTime, we help members distinguish among subscription cancellation, profile visibility, account deletion, app-store billing, refund requests, safety reports, and moderation appeals.

Reviews may be moderated for spam, profanity, scams, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your OurTime Customer Service Experience

Have you contacted OurTime about automatic renewal, a disputed charge, cancellation, refund, inaccessible account, profile deletion, suspicious member, romance scam, or moderation decision?

Leave a rating and review below. Include the type of account, billing provider, contact route used, whether OurTime opened a case, how long assistance took, and whether the problem was resolved.

Do not publish passwords, verification codes, complete payment-card numbers, home addresses, private messages, or identifying information about another member.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with OurTime, People Media, Match Group Americas, LLC, or Match Group, Inc. OurTime does not provide customer support through this website. Contact OurTime directly regarding subscriptions, billing, refunds, account access, profile removal, safety reports, or moderation decisions.