TXU Energy Phone Number



 

Description

Customer Service Contact Information For TXU Energy

Phone Number

PhoneHint
1-800-218-7130Press 0 at each prompt, ignoring messages.
 

Comments

 out of   based on 87 reviews.
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Date Rating Comment
10/5/2015 TXU Energy - Received a final notice bill for $166.80 from
Received a final notice bill for $166.80 from Service Protection Group something I never signed up for. Numbers on the letters just ring busy. How's the little guy to fight this kind of stuff?

CrystalRead More
7/11/2013 TXU Energy - change you phone number
change you phone number

kevinRead More
6/29/2013 TXU Energy - Cannot talk to anyone when electricity has been
Cannot talk to anyone when electricity has been out for 8 hours, just recordings. It is time to change companies.

AnnRead More
10/29/2012 TXU Energy - The 1800 number is wrong on the
The 1800 number is wrong on the website......sweet!


Bean town boundRead More
10/14/2012 TXU Energy - Been trying to fax in forms for three days. The
Been trying to fax in forms for three days. The first phone number they gave me was disconnected, the second one was to Verizon Conferencing, the third number has been busy for three days, even at 4 in the morning on a Sunday. Cannot find fax numbers on their website to verify if I have the right number. Whenever I call, the customer service representatives seem like they do not understand English and are just reading off of a script. The original representative told me I could e-mail the forms in, and when I called back to get the information, that representative told me that the forms had to be faxed. All of this just to prove I am a new occupant at this address. The company is hidious. Still no electricity, because I cannot get the forms to them. It's like they do not even want my service.

DavidRead More
10/11/2012 TXU Energy - They told me it took 48 hours to RECEIVE a fax.
They told me it took 48 hours to RECEIVE a fax. They couldn't even look to see if it was on the fax machine.

GRead More
10/2/2012 TXU Energy - When we moved into our house almost a decade ago,
When we moved into our house almost a decade ago, we chose TXU because we didn't have much time to look around and we just needed the lights turned on before moving in. At that point, we just kept paying the bill assuming that everyone else in the neighborhood was paying the same ridiculously high bills as us (we live in Dallas, where 101+ temps are the norm all summer, and part of fall occasionally). Years into our service, we called to cancel our service because the bills were just getting outrageous, which is when they offered average billing. Now it's years later and we see all the mistakes we made. Never use TXU, average billing will screw you in the end and their company reps are like autonomous robots who are incapable of looking thru the koolaid they've ingested. Or I should say, sucked down.. because everything TXU sucks.

tomlarosRead More
8/21/2012 TXU Energy - Loyal customer for over 20 years! Asked for an
Loyal customer for over 20 years! Asked for an extension - they told me 5 days - I needed 3 extra days to pay the bill. Paid my bill every month. they kept asking for a partial payment - If I had a partial payment I wouldn't need the extension. There was never a manager on duty! This is one of the worst companies ever. TXU where is your loyalty to your customers. Terrible - just terrible!

earlgirlRead More
7/27/2012 TXU Energy - worst service ever.... ya at first they make you
worst service ever.... ya at first they make you believe that it is a perfect plan to pay as you use then they do something stupid like tell you that you are paying less that what you need to pay. my mom had 40.00in the account on 7/26/12 and by the next day they told use that we were at negative 5.00.. when we new for sure that we did not waist that much power because we were not even hear half the day. so my mom got mad at them and tried to cancel but they wouldn't let her they said she still had time to pay. don't trust them they just take your money and leave you in a hole!

ex employerRead More
5/25/2012 TXU Energy - This is by far the worst customer service
This is by far the worst customer service experience I have ever had. They have been inconsistent on sending me my bill. I was told by someone on the phone that I can barley understand that "I have gone electronic". Anyways the reason I bring this up is because I have found after a year of service that I need to pay a deposit of $250+ because I have been late with my payment......if I don’t receive a damn bill how do I know how much to pay?? That being said I make all my payments. I have to contact them to find out how much I owe. Now I have found out I have to pay this deposit and they don’t care what I have to say about it. They know they got me because I'm under contract. I hate this company, learn from my mistake and never sign a contract with them

shamRead More
2/24/2012 TXU Energy - Americans you have no idea what is going on, this
Americans you have no idea what is going on, this TXU company is hiring young teenagers in Guatemala to receive your calls, this children have no idea about what to do or how to solve your problems. TXU has an agreement with Transactel which is a company that pays only 518 dollars to each agent each month, how much should they pay in the US? more I think. Stop doing business with this bad company. They are taking away jobs from your country and are enslaving young people in Guatemala. It is a round business for them and you are paying the bill. Bad service. They are creating jobs in Guatemala, true. But the service is bad because children can't do adult people's work. They only think about play and get a girlfriend or boyfriends and some of them are studying. Help Guatemala but help yourselves too.

FredRead More
11/4/2011 TXU Energy - OMG, TXU, DONT YOU READ COMMENTS IN REFERENCE TO
OMG, TXU, DONT YOU READ COMMENTS IN REFERENCE TO YOUR SERVICE. IS THERE NO PROPERLY EDUCATED REPRESENTATIVE THAT IS IN CHARGE OF CUSTOMER SERVICE. HELLO!!!!!!!!!!READ YOUR COMMENTS. WHAT A DISGRACE. DO YOU NOT CARE ABOUT THE CUSTOMERS YOU SUCKERED INTO SWITCHING COMPANIES? HELP THEM OUT. THEY TRUSTED YOU. ATTENTION CUSTOMERS, I AM GETTING NEW RATE INFORMATION FROM OTHER COMPANIES AND WILL POST THIS UP ON THIS SIGHT. KEEP LOOKING OUT FOR NEW INFORMATION.

WOWRead More
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