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TXU Energy

 

Telephone Number

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800-218-7130 Press 0 at each prompt, ignoring messages.
 
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Comments

Date Comment
7/26/2010 Mickey, same thing happened to me 5 years ago, and I thought it has been taken care of twice! Now in shows up on my credit report. Some guy opened an account in my name, and all they asked for to verify my "identity" was my mothers maiden name, which he failed at providing miserably. Unfortunately TXU had my info beforehand b/c I had inquired about service, but went with another energy company instead. Now I have the pleasure of dealing with their CSR for hours on end again, and probably will not get anywhere.
Kevin
7/16/2010 Hey everybody...TXU does suck. When your contract expires they do not inform you a a better rate. Like a &120 a month better rate. Go to Smartpower.com and start saving.
herb
7/16/2010 I absolutely HATE TXU. They aren't friggin Americans in the Customer Service Dept. They screwed me too with more than 1 $500 bill and blamed my appliances. They have hung up on me more than once when I got indignant with them. I even had one jerk tell me he couldn't take down my power lines ( to cut a tree down ), that I needed to call a tree trimmer and I asked if TXU was gonna pay for it cuz I damn sure couldn't afford to. I had a man on site ( my brother ) ready to cut it down for me for free.......I went bolistic. I said FINE, I will let the damn thing fall and when it does, it's gonna wipe out not only my power, but the whole damn streets. I was trying to do the right thing, by the way. I demanded to talk to a person that spoke English and a Supervisor at that. Tring to tell me I need to out pocket $$ for a tree trimmer. Man was I ticked off ! AS it turned out- a white driver came out, took wire down 20 mins later hooked back up and called it in as a "check service" lol......ahahahaha kiss my a** TXU !!!!!!!
buttmunch
4/27/2010 The number given 4/9/2010, (866) 575-4898 working number, "...enjoy bitching them out as I did." That's a great number; it's their SALES number, where they're eager to talk to you!!
Ken
4/9/2010 (866) 575-4898 working number, enjoy bitching them out as I did.
Thomas
3/29/2010 TXU CONTACT NAMES AND EMAIL ADDRESES ARE ON www.bbb.org and www.txu.com. Just look for the CEO on www.txu.com
GetSmart
3/17/2010 TXU has never managed to get my bill straight. Even when I called to see how much it was I got a wrong answer and wound up paying late fees. Then I went back to Reliant, no problems. One year later a credit company calls me to say I owe TXU $200. So I checked with my bank and I had paid them. Mind you, one year later with no prior contact or notice I am being hounded for money that I do not owe. Stay away from TXU!
Irene
3/16/2010 We live in a 1 bedroom apartment and it housing. I've been with txu for 6 months and my bill was reasonable 50 to 60 $, but as soon as they put in the smart meter my bill went up to 267 $ a month. When I called txu the first month my bill went up and they said we'll send someone out. Now it two months later and another high bill. So I call them and the rep. tells me that its my appliances and its winter so my bill should look like that. We got disconnected so when I called back another rep. says that the old meters were always wrong and that the new meters were right. And that now it just send the usage to a computer,so who came out to read my meter. Now I'm stuck with this new meter and nobody can help. So nobody wants to give me answers over the phone I'm going to headquarters to talk in person. These smart meters are not so smart
kimberly
3/12/2010 3/12/2010 I have attempted to utilize the number at the beginning of this website, 800-218-7130, and I have never been able to get to the point where I just push "0" so I can talk to someone, , busy, busy, busy, and I can't believe, or maybe I am just too old to accept the fact that things are not as simple and uncomplicated as they used to be. I have been attempting to change the date for my requested termination of service to another day, due to not being able to complely be packed and moved on the day I orginally requested the service be terminated, and I can't get through to talk to anyone and pushing buttons on a cell phone just isn't my cup of tea as I have problems with that because the choices are never quite what I need to say.
Tom
3/3/2010 I was informed on my credit report that someone had used my name to open an account and did not pay so I was considered a charge off on something I was not aware of. Better watch it they do not check to see if the person matches the name. They do not care as long as they get money or ruin someone's credit
Mickey
3/2/2010 TXU suck's, Ive been sitting in the dark during the day..The only thing Ive had running is the TV and the heat and my electric bill has been well over $350 the last 2 months I'm also being charged two different rates..I think we're being screwed but what can we do about it!!!NUTHING...
crystal
2/25/2010 I live in a 3200sqft home with two furnaces and two ac units. I only use one and that's in the area were we spend the most time. I only used portable heaters throughout the month of December not the central heat; my bill was over three hundred dollars. Certainly those three portable heaters cannot compare to a heater and furnance when it comes to wattage. We turned them on and off when we were not using them. Here it is I am freezing and subjecting my family to freezing in hopes of having an electric bill I can manage. Now it is February and my last statement was over 600.00 dollars. If I couldn't handle the 343.00 dollars, I certainly cannot handle a 600.00 eletric bill. Who would have thought of the day you would see these types of utility bills; whose useage can be worth more than a car payment or perhaps monthly rent.
Lamont
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