Wow, I guess I’ve been fortunate.. rented my car without a hitch and even got a free upgrade that I did not ask for.. My suggestion is to decline every add-on except the rental car and make sure to put gas in before returning and please please if you are returning late, call customer service and talk to someone and get a name… Ugh, anywhere that deals with the public, there will certainly be complaints. Going back for another car this weekend. Let’s hope my second experience is as wonderful as the first was.