866-384-4425 Cricket Customer Service Phone Number - Verified
Mobile Phone Services

Cricket Wireless Customer Service


1-866-384-4425 Cricket Wireless Customer Service Contact Phone Number for Support and Help

Cricket is a low cost provider of 4G LTE mobile phone services. Their competitors include Straight Talk, Tracphone, Boost Mobile and Metro.

What is Cricket’s Customer Service Hours? Mon-Sat: 7 am to Midnight ETSun: 10 am to 10 pm ET

How do I contact Cricket Customer Service from my mobile phone? Dial 611 from your Cricket phone.

Does Cricket have chat for customer service help? Yes, just click chat on the right side of their website contact page, here. 

What is Crickets Phone Number for Customer Support? 1-800-274-2538 or 611 from your Cricket Mobile Phone

28 replies on “Cricket Wireless Customer Service


Cannot login to Cricket account
Message is: login/password not correct.

Have reset both, same message. This has gone on for most if the week.

VERY frustrating. . . . . can you set these or reset to:

Thank you

this phone co,mpany is horrible you get no reception any where you go you call customer service and they give you no results switching company today point of a cell phone is to use it wherever you need to and when you do talk to someone you can hardly understand what they are saying from some broken English.

I totally agree. Until this summer we have had excellent service with Cricket but the past month service has been all but non-existent. Today we have been without service since 3:00 pm and it is now 8:30 Have illness in the home and need to have available phone. Seriously thinking about changing companies.

It more of the same crap these people should be stopped. ‘I’m changing my phone service and will gladly take a contract after two months of merry-go-round hell with extremely inept, customer service reps and managers. Their HQ number does not exist. They have NO HELP for you whatsoever.

I am also posting this message online in other areas so that cricket cannot use my information to bully me as they have with others.

The service is bs I bought a 50$ cricket card and it says it has been used? I’m so sick of the run around I want my damn money back.And to talk to someone over15 that is a us citizen.

Just obtained a cricket phone last evening and tried to cancel before even walking out of cricket store. I wanted to cancel because I refuse to give a credit card number they and possible hackers have access to. They did tell me this is their usual process of payment plan, but would be able to met my payment needs by mailing check. All they would refund is the price of phone and case, not the first months service fee of $50.00. They provided me a customer service number that is automated and will only allow upgrades. Searched internet for a customer service number and it is a sales loop. CRICKET APPEARS TO BE A CORPORATE MONEY MAKING SCAM. So far in first day, I also have had trouble with 3 attempted calls going thru. Unfortunately going to have to go back to Verizon. Just like picking a president, bank, etc. Pick the lessor of the evils.

I totally agree with you. I changed from verison to cricket in sept. To save on my cell phone bill. I was assured I would have good reception because they said they share Verison towers. I live in a three story house and could only get okay reception on my top floor. Two weeks ago I took my granddaughter from Omaha, Ne. To Colorado Springs, Co. for spring break. I was unable to get reception on my phone from western Ne. on to Colorado springs. This was very frustrating since we had a couple of emergencies along the way. Not a safe situation. I switched back to Verison yesterday. I don’t like their prices but they so have good reception. I only used 4 days of my prepaid service this month and was hoping to get my unused portion of what I paid back. Needless to say it is not their policy to give any refund back. It also took me at least two hours to get through to a live person with their so called customer service today. Very poor service. I have again learned that you get what you pay for.

There is no customer service at Cricket Wireless. I bought a new phone and cannot get my number changed from my old phone to my new phone. When you call customer service you can barely understand them. They tell you to wait till the next day, the next day they tell you to wait for the next day, etc. You try to talk to a manager but can’t get one. I have been a loyal customer for many years and this is how you get treated. I probably won’t be a customer for even another month.

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