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Earthlink

 

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Comments

Date Comment
7/21/2010 We are also going to quit Earthlink now. If there are problems like I'm reading about in other comments we will contact our state attorney general's office. Even the "threat" of doing this seems to work.
George
7/15/2010 It sounds like I should stay away from EarthLink, and thanks to this website, I will. I would like to point out, however that this is not EarthLink's website, so asking them to stop your service via this website is like asking Taco Bell to transfer your 401(k).
Tony
7/6/2010 Earthlink has the worst customer service of all time. They also seem to be using very shady practices. I have tried to close my account three times and they keep pulling money. They also take over 20 days to put it back. I am going to contact the BBB--who knows if this does anything anymore, but perhaps if enough people do . . .
Jill
7/5/2010 I plan to join all these folks and quit earthlink. I hope I don't have the hassle in getting the payments stopped from my bank account.
Jim
6/30/2010 Please stop my subscription to Earthlink as of 6/30/2010. I have contacted my bank and have been informed of the procedures to follow discontinue the payments. Thank you for your cooperation and past service.
Nathalee Poller
6/30/2010 I canceled my earthlink acct. over a year ago and had to have the bank officer call earthlink to stop taking money from my acct. Earthlink credited my acct. for two monthly payments they had taken out in error. Now, a year later I have been contacted by a collection agency, saying that I owe them $46.00. I contacted the collection agency and they tell me that all they know is what Earthlink told them. Apparently the collection agency does not get any verification concerning cases they take on. Needless to say, i will be contacting all Earthlink customers that I know and letting them know what kind of company they are dealing with.
Louie
6/28/2010 I have tried uncessfully to reach a representative by phone to discontinue my service. I am requesting that my service be discontinued as of June 30, 2010 and any refund be mail to me accordingly.
Joy
6/19/2010 I wish to stop my subscription to earthlink. I bought a computer and decided to go with Broadband Cable so I wouldn't have my phone service interupted. I unhooked everything yesterday, June 17, 2010. Please do not take anymore from my checking account. Lois Waller Waggoner
Lois
4/26/2010 I find it very aggitating to not be able to find a phone number to tell you in person to stop my service. Please stop my Earthlink service, and stop taking the monthly payment from my drafting bank account. It is none of your business why I am stopping your service, just that I am. Please stop on May 1, 2010. Thank You Laura Mattison
Laura
4/19/2010 I have been without Earthlink for 3 days now - I called Earthlink, tells me another 24 to 48 hrs to find the problem????? Earthlinks takes money from my acct each month for billing - they do not have to wait, why do I? Found out also the CS is going to India, which was very hard to understand the CS people I spoke with. Plus on another time zone so how can one depend on the 24-48 hrs to be fixed. I would like a service/tec person to contact me at once from the US.
Bev
4/15/2010 4-15-10 I have not been using earthlink for over two years, yet they continue to bill me. When I did contact them by phone, they were rude to me and hung up. Earthlink, you can go to XXX.
Tim
3/30/2010 Earthlink has been ripping me off for 6 years!!! they have been taking money out of my checking account when I cancelled my account 6 years ago!!!!!!!!!!!!!!!
Melinda
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