Home
|
Blog
|
FedEx Customer Service Phone Number: Tracking, Claims & Complaints

FedEx is a global transportation, delivery, logistics, and shipping company offering FedEx Express, FedEx Ground, FedEx Home Delivery, FedEx International, FedEx Office, FedEx Logistics, FedEx Delivery Manager, FedEx Air Freight, and related shipping services. Customers may need FedEx support for tracking, delayed packages, missing packages, delivery exceptions, claims, damaged shipments, billing, duties and taxes, pickup issues, returns, international shipping, or complaints.

If you are looking for the FedEx customer service phone number, the main U.S. number is 1-800-GoFedEx / 1-800-463-3339. For the fastest help, have your tracking number, door tag number, FedEx account number, case number, invoice number, or claim number ready before calling.

How to Contact FedEx Customer Service

FedEx Customer Service Phone Number: 1-800-GoFedEx / 1-800-463-3339
FedEx U.S. Customer Service Mailing Address: FedEx Customer Relations, 3875 Airways, Module H3, Department 4634, Memphis, TN 38116

FedEx Billing Inquiries: 1-800-622-1147
FedEx Air Freight Services Over 150 lbs.: 1-800-332-0807
FedEx Freight LTL Customer Support: 1-866-FXF-4LTL / 1-866-393-4585
FedEx Freight International Support: 1-866-393-4685
FedEx Freight Technical Support: 1-800-435-7949
FedEx Custom Critical: 1-800-762-3787
FedEx Web Services / Developer Technical Support: 1-877-339-2774
FedEx Customer Support: FedEx Customer Support
Call FedEx: FedEx Call Us
Track a Package: FedEx Tracking
File a Claim: FedEx Claims Online
Specialized Billing and Shipping Support: FedEx Specialized Support Forms
FedEx Freight Support: FedEx Freight Contact Support
FedEx Delivery Manager: Manage FedEx Deliveries
FedEx Locations: Find a FedEx Location
Virtual Support Assistant: Text 29372 or use the FedEx virtual assistant online
Website: FedEx.com
Corporate Headquarters: FedEx Corporation, 942 South Shady Grove Road, Memphis, TN 38120
Corporate Phone: 1-901-818-7500 (corporate line, not regular package support)

Important FedEx Freight Note

FedEx says FedEx Freight became an independent less-than-truckload, or LTL, company on June 1, 2026. If your issue involves LTL freight, palletized freight, freight billing, freight disputes, freight cargo claims, or FedEx Custom Critical, use FedEx Freight support instead of regular package support.

Best Way to Reach FedEx by Issue

Tracking a Package

For package tracking, start with the FedEx tracking tool or the FedEx mobile app. Enter your tracking number, door tag number, or FedEx Office order number. If the tracking status is unclear or the package is delayed, call 1-800-463-3339 and have the tracking number ready.

Delayed Package or Delivery Exception

If your FedEx package shows “delayed,” “delivery exception,” “pending,” or has not moved in tracking, check the tracking history first. Delivery exceptions can involve weather, address issues, customs delays, closed businesses, damaged labels, security concerns, or missed delivery attempts. If the issue does not resolve, call FedEx customer service at 1-800-463-3339.

Delivered but Not Received

If tracking says your package was delivered but you cannot find it, check the delivery photo if available, front door, side door, garage, leasing office, mailroom, parcel locker, neighbors, and any alternate delivery location. Contact the shipper or merchant as well because the shipper may need to file a claim or replacement request. If needed, call FedEx at 1-800-463-3339.

Damaged Package, Missing Contents, or Lost Shipment

For damaged shipments, lost packages, or missing contents, use FedEx Claims Online or contact customer service. Save the packaging, shipping label, photos, receipts, invoices, product value documentation, tracking number, and any communication from the shipper or recipient. Do not discard damaged packaging until the claim is resolved.

FedEx Claims

FedEx allows eligible shippers and customers to file claims online for lost, damaged, or missing-content shipments. Claim eligibility, deadlines, documentation, and who may file can depend on the shipment type, payment account, declared value, and whether the shipment was domestic, import, export, freight, or third-party billed.

Billing, Invoices, and Account Charges

For FedEx billing questions, invoice disputes, payment problems, duties and taxes, rebills, account status, account reinstatement, or collections issues, use FedEx Billing Online, the specialized billing support forms, or call 1-800-622-1147. Have your FedEx account number, invoice number, tracking number, and payment details ready.

International Shipping and Customs

For international shipping questions, call 1-800-463-3339 and say “International Services” when prompted. Have your tracking number, customs documents, commercial invoice, recipient details, duties and taxes information, and shipment contents ready.

FedEx Air Freight

For U.S. FedEx Air Freight services involving shipments over 150 lbs., call 1-800-332-0807. FedEx says callers can say “freight services” when prompted. This is separate from FedEx Freight LTL support.

FedEx Freight and LTL Shipments

For LTL freight, palletized freight, freight pickups, freight cargo claims, freight billing disputes, or large-volume LTL questions, use FedEx Freight support. FedEx Freight customer service is 1-866-393-4585. International freight support is 1-866-393-4685.

FedEx Delivery Manager

FedEx Delivery Manager can help residential recipients track packages, add delivery instructions, redirect eligible packages, request holds at FedEx locations, and manage some missed-delivery situations. Not every package is eligible for every delivery-management option.

FedEx Office, Print, and Retail Location Issues

For printing, copying, packing, shipping supplies, office services, retail location issues, or FedEx Office order questions, contact the specific FedEx Office location or use FedEx Office support. Keep your order number, location, receipt, file details, pickup date, and employee or manager notes if available.

What to Have Ready Before Contacting FedEx

Tracking number or door tag number
FedEx account number, if applicable
Case number, claim number, or invoice number
Sender and recipient names
Shipping address and delivery address
Shipment date and service type, such as Ground, Express, Home Delivery, International, Freight, or FedEx Office

Package description, contents, weight, and declared value
Photos of damaged packaging, damaged contents, labels, and tracking screens
Receipts, invoices, purchase confirmation, or proof of value
Pickup confirmation, delivery photo, or delivery instructions
Billing invoice, duty/tax notice, or payment confirmation
Your requested resolution, such as delivery update, claim review, refund, billing correction, package trace, pickup reschedule, or written explanation

Common FedEx Customer Service Issues

FedEx customers may contact support for help with:

Tracking a package
Delayed packages or delivery exceptions
Packages marked delivered but not received
Missed delivery attempts or door tags
Damaged packages or missing contents
Lost shipments
Claims and proof-of-value documents
Pickup scheduling problems
Delivery address corrections or redirects
FedEx Delivery Manager issues
International customs delays
Duties, taxes, and invoice disputes
FedEx account login problems
Billing, rebills, and collections
FedEx Office print or shipping issues
FedEx Freight and LTL shipment problems
Fraudulent account activity or fake FedEx messages

FedEx Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for FedEx. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a FedEx customer-service trend.

If you have contacted FedEx about a tracking issue, delayed package, missing package, damaged shipment, claim, billing problem, international shipment, FedEx Freight issue, FedEx Office visit, delivery driver concern, or complaint, you can leave a review below to help other customers understand what worked and what did not.

FedEx Claims and Missing Package Tips

Start by checking the tracking history and delivery photo, if available.
Contact the shipper or merchant because the shipper may need to file the claim.

Save the tracking number, receipt, invoice, proof of value, and product description.
Take photos of damaged packaging, labels, and contents before discarding anything.
Keep all original packaging until the claim is finished.
Write down the case number or claim number from every FedEx contact.

Check claim deadlines carefully because late claims may be denied.

FedEx Billing and Duty Dispute Tips

Save invoices, payment confirmations, customs documents, and tracking numbers.
Use FedEx Billing Online when possible for invoice review and disputes.
For billing support, call 1-800-622-1147 or use the specialized billing support forms.

If the charge involves duties or taxes, keep the commercial invoice, customs forms, and proof of shipment contents.
If a FedEx charge appears on a credit card or bank statement and you do not recognize it, check your FedEx account, shipment history, labels, returns, and business accounts before disputing the charge with your card issuer.

FedEx Scam and Account Safety Tips

Be cautious of fake FedEx delivery texts, emails, and search ads that ask for payment or personal information.

Do not click suspicious links claiming a package is being held unless you can verify the tracking number through FedEx.com.
Do not share your FedEx account login, payment details, or verification codes with someone who contacts you unexpectedly.
FedEx provides a fraud-reporting support path for fraudulent use of a FedEx account or attempts to open accounts in your name.

Use FedEx.com, the FedEx mobile app, or the official FedEx customer service phone number to verify suspicious messages.
If you paid a scammer or gave financial information, contact your bank or card issuer immediately.

How to Escalate a FedEx Complaint

Start with the FedEx support path that matches your issue: tracking, claims, billing, international, air freight, FedEx Office, or FedEx Freight.

Call the FedEx customer service phone number at 1-800-463-3339 for general package support.
Ask for a case number, claim number, or written confirmation when appropriate.
For delayed or missing packages, document tracking history, delivery photos, addresses, and merchant communications.

For damaged packages, keep the packaging and take photos before filing a claim.
For billing issues, keep the invoice number, FedEx account number, tracking number, payment details, and dispute confirmation.
For FedEx Freight issues, use FedEx Freight support at 1-866-393-4585.

If the matter remains unresolved, send a written complaint to FedEx Customer Relations, 3875 Airways, Module H3, Department 4634, Memphis, TN 38116.

FedEx Compared with Other Shipping Companies

FedEx competes with major shipping, logistics, freight, and delivery providers such as UPS, DHL, USPS, Amazon Logistics, OnTrac, GLS, XPO, Old Dominion Freight Line, and J.B. Hunt. Customers often compare these companies based on delivery speed, tracking quality, claims handling, package handling, billing accuracy, international shipping support, freight options, pickup reliability, and customer-service responsiveness.

Related Customer Service and Consumer Resources

Frequently Asked Questions About FedEx Customer Service

What is the FedEx customer service phone number?

The main FedEx customer service phone number in the United States is 1-800-GoFedEx / 1-800-463-3339.

What number do I call for a lost, delayed, or damaged FedEx package?

For lost, delayed, damaged, or missing-content packages, call 1-800-463-3339 or use FedEx Claims Online. Keep the tracking number, claim documents, photos, and proof of value ready.

How do I contact FedEx about billing?

For FedEx billing inquiries, call 1-800-622-1147 or use FedEx Billing Online and the specialized billing support forms.

What is the FedEx Freight customer service phone number?

FedEx Freight customer support is 1-866-FXF-4LTL / 1-866-393-4585. FedEx Freight international support is 1-866-393-4685.

How do I file a FedEx claim?

Use FedEx Claims Online for eligible lost, damaged, or missing-content shipments. Have your tracking number, shipment details, photos, receipts, proof of value, and contact information ready.

How do I contact FedEx international shipping support?

Call 1-800-463-3339 and say “International Services” when prompted. For international freight or logistics issues, use the specific FedEx Freight or FedEx Logistics support path for your shipment.

What is FedEx’s corporate office phone number?

FedEx Corporation’s corporate phone number is 1-901-818-7500. This is a corporate line and not the best number for routine tracking, delivery, claims, or billing support.

Is CustomerServiceNumbers.com affiliated with FedEx?

No. CustomerServiceNumbers.com is not affiliated with FedEx Corporation, FedEx Express, FedEx Ground, FedEx Office, FedEx Freight, FedEx Logistics, or any related company. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help FedEx customers find the correct customer service phone number and support path for tracking, deliveries, claims, billing, international shipping, FedEx Freight, and complaints.

Share Your FedEx Customer Service Experience

Have you contacted FedEx about tracking, a delayed package, missing package, damaged shipment, claim, invoice, international shipment, freight issue, FedEx Office visit, driver concern, or complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with FedEx Corporation, FedEx Express, FedEx Ground, FedEx Office, FedEx Freight, FedEx Logistics, or any related company. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

Share 0

Post 0