Asurion Customer Service – Complaints And Reviews

1-888-881-2622

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Before purchasing insurance or protection plans from Asurion, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Asurion is a global leader in providing device protection and support services, offering coverage for smartphones, electronics, appliances, and more.

How to Contact Asurion

You can reach Asurion customer service using the following details:

Phone Number: 1-888-881-2622
Email Support: Asurion offers support through their online contact form available on their website.
Customer Service Hours: 24/7 phone support
Corporate Address: Asurion, LLC, 648 Grassmere Park, Nashville, TN 37211
Website: https://www.asurion.com

Asurion Customer Support Reviews and Complaints

When considering purchasing a protection plan from Asurion, it’s helpful to review their customer service feedback. Asurion competes with other warranty and protection plan providers like SquareTrade, Geek Squad, AppleCare, and Allstate Protection Plans. Customer reviews often highlight the convenience of Asurion’s services, including quick device replacements and repairs. However, some complaints focus on issues related to claims processing, deductibles, and customer service response times. Asurion is known for its comprehensive protection plans that cover a wide range of devices and electronics, from smartphones to home appliances. The company’s services are designed to provide peace of mind to consumers by offering protection against accidental damage, loss, theft, and technical issues. Whether you’re looking to protect your latest smartphone or ensure coverage for your home appliances, Asurion offers a variety of plans to meet your needs. Comparing Asurion with other protection plan providers can help you determine which company offers the best coverage, pricing, and customer support for your devices. Evaluating customer reviews and complaints is an important step in making an informed decision about your protection plan provider.

Asurion Phone Numbers for Help By Carrier

User Provided Phone Number: 1-816-237-3000 and pushing 2
Asurion AT&T: 1-888-562-8662
Alltel Wireless: 1-888-723-3360
Boost Mobile: 1-866-862-3397
Cellular One – San Luis Obispo: 1-866-240-6668
Cellular One- Mobile Guard: 1-866-281-0858
Centennial Wireless: 1-800-600-3634
Centennial Wireless – Puerto Rico: 1-800-779-1568
Claro: 1-877-359-4263
Clearwire: 1-866-419-5477
Comcast Xfinity: 1-877-262-4390
Edge Wireless: 1-866-207-5049
Metro by T-Mobile: 1-866-862-3397
Palm: 1-800-881-7256
Qwest Wireless: 1-877-943-8444
Rural Cellular: 1-888-216-4393
Sprint: 1-800-584-3666
T-Mobile: 1-866-268-7221
Telus: 1-866-281-4537
Time Warner: 1-866-280-8336
Verizon Wireless: 1-888-881-2622

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Asurion’s services. Note: This website listing is not associated with Asurion. The information and the reviews are a service provided by CustomerServiceNumbers.com. Asurion does not provide support services directly through this website. For any questions or concerns about Asurion products or services, contact their customer service representative directly.

To Reach Assurion, please call the numbers listed for your specific wireless carrier:

Filtered by 1 Star Clear filters

Asurion worst customer service ever

July 20, 2023

The worst service I have ever had. 2 hours being transferred 6 times. Never got any help. I want my tech service canceled now. Love my phone service. Do not want any other services from tech services. Incompetent information from customer support reps. please cancel my service or I will go elsewhere. I’ve been a customer for many years and am very disappointed.

Rhonda

I Hate Asurion

August 20, 2014

I hate Asurion. Their call agents are rude!!!!!! Because I stated I did not have an alternate contact number to place on file, the rep cold transferred me to Verizon’s automated system. Not only did I have to call Asurion back and start the process over. The manager I requested to speak to defended the employee stating she could not take sides. What happened to make paying customers feel appreciated?

Gabrielle

I am not happy with them right now either

August 20, 2014

I am not happy with them right now either. Just filed a claim over the weekend. The phone came quickly but it was inferior. I realize it was a basic model . But what they sent had problems right from the start. A widget was put on the screen accidentally and no matter what you did it could not be removed. Took it to the phone store not only could they not remove it (3 people tried) but the screen kept freezing up. So another claim and now I wait for my new refurbished phone.I have one more year on my contract and then I am through . No more insurance plan for me!!!!!! Even simple type phones are inferior or ones that no one wants because they suck!!!!

Mary2

Assurion review

August 3, 2014

hi just a quick comment, while driving, a fly came into my driver side window, had my samsung mega in my left hand, finaly got tired of the fly and tryed to shoo it out with the same hand i was holding my phone SHOOFLY, I SAID SHOOING IT OUT, watched the fly take my 600 dollar phone with it, and seconds later an F150 ran it right over!!!! However, filed a claim with these people, was sent a phone that was on a negative file and cannot be used, whatever that means, was told it could take up to 24 hrs to fix, went to metro store, thay said it was still on the negaitive file, called back assurion, rep said its still on the negative file and ill half to wait a little longer, next day called back was told by a rep that it was no longer on the negative file and that he was going to help me, WRONG!!!!he just hung up on me and when i tryed to call him back, could’nt get anyone on the line,, today called back talked to rep carl, told him i had enough of this!!, he told me that ” well its now been 48 hours, so we half to make sure we fix it.. I explained im not going to hold, and i dnt want the automated system, so he stayed on the line with me the hole time while he contacted the customer support, GOT THEM ON THE LINE FOR ME, and it was finished!!!!, SO ALL IN ALL carl from assurion and lucy from customer support was able to get it done, as for the rest of their employees, they would want to pay attention to how they treat people because what comes around gos around, believe that jerkes!!!

Melissa M

2.5

2.5 out of 5 stars (based on 550 reviews)

Excellent7%Very good2%Average58%Poor5%Terrible28%