Spectrum Customer Service: Billing, Outages & Cancellation Help

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Spectrum customers may need help with an internet outage, slow Wi-Fi, an unexpected bill increase, cancellation, equipment returns, disputed charges, Spectrum Mobile, TV channels, Home Phone, AutoPay, a technician appointment, or an unresolved complaint. Spectrum is the consumer brand of Charter Communications and provides Internet, TV, Mobile, and Home Phone services in many U.S. markets. The best customer-service route depends on whether the account is residential, Spectrum Mobile, Small Business, or Spectrum Enterprise. Spectrum customer-service information reviewed and updated in June 2026.

How To Contact Spectrum Customer Service

Important: The corporate telephone number is not the normal route for billing, outages, cancellations, refunds, Mobile, equipment returns, or technical support. Start with Spectrum Customer Service or the number shown on the current bill.

Numbers To Remove From the Old Page

  • 1-833-780-1880: Do not use as the primary Spectrum customer-service number on this page.
  • 1-800-892-4357: This was associated with older Time Warner Cable support and should be removed from the main Spectrum page.
  • Bright House customer references: Bright House accounts were integrated into Spectrum years ago and should not be listed as a separate support route on this page.

Spectrum Customer Service Hours

Spectrum’s annual customer notice states that customer service is available 24 hours a day, seven days a week. Spectrum also provides online account tools, support articles, and chat-based assistance. Specialized sales, retention, business, enterprise, accessibility, and Mobile departments may follow different hours or have different contact flows.

Choose the Correct Spectrum Support Route

Information To Gather Before Contacting Spectrum

  • The Spectrum account number
  • The account owner’s full name
  • The service address and ZIP code
  • The phone number associated with the account
  • The current bill and previous bill
  • The exact service affected: Internet, TV, Mobile or Home Phone
  • The date and time an outage began
  • Speed-test results for internet complaints
  • The modem, router, cable box, Xumo Stream Box or device serial number
  • The appointment date and work-order number
  • Equipment-return receipt or UPS/FedEx tracking number
  • The cancellation or transfer date
  • The date and amount of a disputed charge
  • The last four digits of the payment method
  • Previous case, ticket or call-reference numbers
  • The specific resolution being requested
Do not publish account numbers, PINs, payment-card details, modem identifiers, home addresses, login information, or employee personal information in a public review.

Common Reasons Customers Contact Spectrum

  • Internet outage
  • Slow internet speed
  • Wi-Fi not reaching part of the home
  • Modem or router not connecting
  • Unexpected bill increase
  • Promotional rate expired
  • Duplicate or unauthorized charge
  • AutoPay problem
  • Cancellation dispute
  • Account put on seasonal hold or transfer instead of cancellation
  • Equipment-return charge
  • Unreturned modem, router, cable box or Xumo Stream Box fee
  • Technician missed appointment
  • TV channel missing
  • DVR or Spectrum TV App problem
  • Home Phone outage
  • Spectrum Mobile activation, billing or number-transfer issue
  • Unable to sign in to the My Spectrum app
  • Suspicious Spectrum call, text or email

Spectrum Internet Outage Help

If service is completely down, check whether Spectrum has reported an outage before replacing equipment, changing Wi-Fi settings, or scheduling a technician.

Steps To Check a Spectrum Outage

  1. Sign in to the My Spectrum app or Spectrum.net.
  2. Check for an outage banner or service-status notice.
  3. Restart the modem and router only after checking for a known outage.
  4. Use chat or call Spectrum if the account does not show an outage but service remains down.
  5. Record the date and time service went out.
  6. Save screenshots of outage notices and restoration estimates.
If Spectrum shows no area outage, determine whether the problem affects all devices, only Wi-Fi devices, only one computer, only one television, or only one part of the home.

Basic Spectrum Internet Troubleshooting

  1. Check for an outage in the My Spectrum app.
  2. Confirm that the modem and router have power.
  3. Check coaxial, Ethernet and power connections.
  4. Unplug the modem and router.
  5. Wait at least 30 seconds.
  6. Plug the modem back in first.
  7. Wait for the modem to reconnect.
  8. Plug the router back in.
  9. Restart the affected computer, phone, television or streaming device.
  10. Test more than one device.
  11. Run a wired speed test when possible.
  12. Contact Spectrum if the problem continues.
A normal restart is different from a factory reset. Do not hold down the reset button unless Spectrum support instructs you to do so because it may erase Wi-Fi names, passwords and custom settings.

Slow Spectrum Internet or Wi-Fi

Slow internet may be caused by the incoming service, Wi-Fi interference, modem or router problems, equipment placement, older devices, heavy usage, or a service plan that no longer fits the household.

How To Document a Speed Complaint

  • Run tests at different times of day.
  • Run a wired speed test with Ethernet when possible.
  • Compare wired and Wi-Fi results.
  • Test near the router and in the affected room.
  • Temporarily disconnect high-bandwidth devices.
  • Pause game downloads, cloud backups and large uploads.
  • Restart the modem and router.
  • Record the device, date, time, download speed, upload speed and ping.
  • Ask Spectrum to check the signal and equipment remotely.
If wired speed is normal but Wi-Fi speed is poor, the issue is more likely related to Wi-Fi coverage, router placement, equipment, interference, or the device being used.

Spectrum Billing and Unexpected Charges

A Spectrum bill may increase because of:
  • A promotional rate ending
  • A general rate change
  • Equipment rental charges
  • TV broadcast and sports programming fees
  • Premium channels
  • Pay-per-view or On Demand purchases
  • Installation or technician fees
  • Late payment fees
  • Returned-payment fees
  • Autopay changes
  • Adding Mobile, WiFi, TV, Voice or streaming equipment
  • International Home Phone charges
  • Taxes and government fees
  • Unreturned-equipment charges

How To Review a Higher Spectrum Bill

  1. Sign in to Spectrum.net or the My Spectrum app.
  2. Download the current and prior bills.
  3. Compare service charges line by line.
  4. Look for promotional-expiration notices.
  5. Review equipment charges.
  6. Check TV, pay-per-view, premium channel and sports charges.
  7. Review Spectrum Mobile charges separately when applicable.
  8. Ask Spectrum to identify the exact reason for each increase.
  9. Request a case number for any promised correction.
  10. Check the next bill to confirm that the adjustment posted.
Spectrum’s annual customer notice says customers are responsible for reviewing bills as presented. Disputes should be raised promptly using the contact information on the bill or in Spectrum’s official notices.

Duplicate or Unauthorized Spectrum Charge

A duplicate-looking charge may involve:
  • AutoPay and a separate manual payment
  • A pending authorization and a completed transaction
  • A residential charge and separate Spectrum Mobile charge
  • A charge connected to an old account
  • A transfer or seasonal-hold misunderstanding
  • An equipment charge after cancellation or downgrade
  • A payment applied to the wrong account
  • Unauthorized use of a payment method

Steps To Investigate the Charge

  1. Check whether each transaction is pending or fully posted.
  2. Compare the statement description, date and amount.
  3. Review payment history in the My Spectrum app.
  4. Look for more than one Spectrum account.
  5. Ask other authorized card users.
  6. Call Spectrum and ask which account created the charge.
  7. Request a billing case number.
  8. Contact the card issuer if Spectrum cannot identify or resolve an unauthorized charge.
For help researching a statement descriptor, visit ChargeOnMyCard.com.

Spectrum AutoPay Problems

Customers may contact Spectrum when AutoPay:
  • Was supposed to be removed but remained active
  • Did not process correctly
  • Used the wrong card or bank account
  • Paid an old account
  • Processed after cancellation
  • Processed after a transfer or seasonal hold
  • Created a duplicate payment

Before Calling About AutoPay

  • Confirm whether the charge is pending or completed.
  • Review the AutoPay settings in My Spectrum.
  • Save screenshots of payment settings.
  • Record the date AutoPay was changed or removed.
  • Ask Spectrum whether the change took effect before the bill generated.
  • Request confirmation that the old payment method is removed.
  • Continue monitoring the payment account.
Removing a payment method does not automatically cancel service. Cancel, transfer or seasonal-hold requests should be confirmed separately.

How To Pay a Spectrum Bill

Customers can generally pay through:
  • Spectrum.net
  • The My Spectrum app
  • AutoPay
  • The automated telephone system at 1-833-267-6094
  • A Spectrum store
  • Mail using the address and coupon printed on the bill
Additional fees may apply when a representative processes a payment. Use the current address printed on the bill rather than relying on an old online address.

Payment Not Applied to a Spectrum Account

  1. Locate the payment confirmation.
  2. Check whether the bank transaction completed.
  3. Confirm the account number used.
  4. Check for an old or duplicate Spectrum account.
  5. Confirm whether the payment was mailed, made online, made by phone or made in store.
  6. Call Spectrum Billing Support.
  7. Ask for a payment-research case.
  8. Submit proof of payment through a secure method when requested.
  9. Continue checking the account until the credit appears.
Do not email complete card, bank or check information to an unverified address.

Canceling Spectrum Service

Spectrum allows customers to terminate residential service in person, by written notice, by telephone, or as otherwise required by law. Customers should call Spectrum and keep written proof of the cancellation request.

Before Canceling Spectrum

  • Download recent bills.
  • Confirm the account number.
  • Ask whether the account has any minimum-term or promotional obligation.
  • Confirm the final service date.
  • Ask whether charges continue through the end of the billing cycle.
  • Ask which equipment must be returned.
  • Ask whether Spectrum Mobile pricing will change after internet cancellation.
  • Remove or review AutoPay.
  • Request a cancellation confirmation number.
  • Ask when the final bill will be issued.
Returning equipment alone may not cancel the account. Confirm the cancellation separately and save the cancellation number.

Spectrum Seasonal Hold or Service Transfer Problems

Some customers run into billing problems when they intended to cancel service, move service, transfer service, or place an account on a seasonal hold. Before agreeing to a hold or transfer:
  • Ask whether the account will remain active.
  • Ask whether billing will continue.
  • Ask whether equipment should be kept or returned.
  • Ask what happens if the move date changes.
  • Ask whether AutoPay will remain active.
  • Ask whether the new location already qualifies for service.
  • Ask whether the current promotion will continue.
  • Request written confirmation by email or through the account.
The review currently visible on this page describes a customer who believed service was placed on hold during a move, was told to keep the equipment, and then disputed a large charge. That type of complaint makes written confirmation especially important.

Returning Spectrum Equipment

Spectrum-owned equipment must be returned after cancellation, downgrade or equipment replacement when Spectrum requires it. Equipment may include:
  • Modem
  • Router
  • Wi-Fi pod
  • Cable box
  • DVR
  • Xumo Stream Box
  • Remote control
  • Power cords and adapters
  • Other leased or rented devices

How To Return Spectrum Equipment

  1. Ask Spectrum which items must be returned.
  2. Record each device serial number or MAC address.
  3. Use an approved return method, such as a Spectrum store or shipping method identified by Spectrum.
  4. Include required power cords and accessories.
  5. Get a printed or digital return receipt.
  6. Save UPS, FedEx or store-return tracking.
  7. Check the final bill for unreturned-equipment fees.
  8. Contact Spectrum immediately if returned equipment still appears on the account.
Do not discard equipment, leave it at an old address, or rely only on a verbal statement. Keep return proof until the final bill is settled.

Unreturned-Equipment Fee

Spectrum may charge for unreturned equipment after service is canceled, downgraded or transferred. Spectrum’s annual notice states that refunds or credits may be issued after Spectrum-owned equipment is returned, and it also reserves the right to charge the payment method on file for unpaid balances and unreturned equipment.

If You Were Charged for Returned Equipment

  1. Locate the return receipt.
  2. Locate the tracking number.
  3. Confirm delivery date and location.
  4. Identify the serial number of each returned item.
  5. Call Spectrum Billing Support.
  6. Ask for an equipment-research case.
  7. Request written confirmation that the charge will be removed.
  8. Continue checking the account and final bill.

Spectrum Final Bill and Refunds

A final Spectrum bill may include:
  • Service through the end of the billing period
  • Past-due charges
  • Unreturned-equipment fees
  • Equipment rental charges
  • Pay-per-view or On Demand purchases
  • Technician charges
  • Early-termination or term-promotion charges when applicable
  • Mobile charges
  • Taxes and fees
Ask Spectrum to explain whether any refund, credit or remaining balance depends on returned equipment. Save all return receipts and final-bill records.

Spectrum Service Credits for Outages

Spectrum’s annual customer notice says Spectrum generally works to resolve outages within 24 hours of being reported. Credits may not be available for outages caused by factors outside Spectrum’s reasonable control or by the customer. Some states have specific video-service credit rules. For example, New York and West Virginia have state-specific outage-credit language in Spectrum’s annual notice.

How To Request an Outage Credit

  1. Record when service stopped.
  2. Record when service returned.
  3. Check for an official outage notice.
  4. Call Spectrum or use chat.
  5. Ask whether the outage qualifies for a credit.
  6. Request the amount and the bill where it will appear.
  7. Save the case number.
Credits may need to be requested rather than automatically applied.

Missed Technician Appointment or Service Call Complaint

Customers may contact Spectrum when a technician does not arrive, arrives outside the appointment window, leaves work incomplete, damages property, fails to restore service, or triggers an unexpected service-call charge.

Before Calling Spectrum

  • Locate the appointment confirmation.
  • Record the date and appointment window.
  • Check text and email updates.
  • Confirm the account phone number.
  • Photograph any damage or incomplete work.
  • Record the technician’s arrival and departure time.
  • Ask for the work-order number.
  • Request supervisor review when the issue is serious.
Spectrum’s annual notice states that an adult with government-issued photo identification must be present during installation or repair appointments, and that service charges can apply when the problem is caused by customer equipment, premises wiring, third parties or unauthorized tampering.

Spectrum TV Problems

Customers may contact Spectrum about:
  • Missing channels
  • Channel lineup changes
  • Receiver or cable-box problem
  • Spectrum TV App not working
  • DVR recordings missing
  • Remote-control pairing
  • On Demand or pay-per-view charge
  • Parental controls
  • Closed captions or audio description
  • Xumo Stream Box issue

Basic Spectrum TV Troubleshooting

  1. Check for an outage.
  2. Restart the receiver, Xumo Stream Box or streaming device.
  3. Restart the modem and router if using the Spectrum TV App.
  4. Confirm the television input.
  5. Check HDMI and power cables.
  6. Update the Spectrum TV App.
  7. Try another device.
  8. Review the current channel lineup.
  9. Call Spectrum if the issue continues.
Channel availability can depend on location, package, programming agreements, device and current account status.

Spectrum Home Phone and 911

Spectrum Voice depends on Spectrum equipment and electrical power. Home Phone and 911 service may not work during a power outage, modem failure, network outage or equipment disconnection unless compatible backup power is available.

Home Phone Troubleshooting

  • Check whether internet service is also out.
  • Confirm the modem has power.
  • Restart the modem.
  • Test another telephone handset.
  • Disconnect answering machines or fax equipment temporarily.
  • Check for a local outage.
  • Call Spectrum from another phone if the line is out.
If you move Spectrum Voice service, confirm that Spectrum has the correct service address for emergency calling.

Spectrum Mobile Support

Spectrum Mobile customer support is separate from ordinary residential Internet, TV and Home Phone support. Call Spectrum Mobile at 1-866-782-2681 for:
  • Mobile activation
  • eSIM or SIM problems
  • Mobile data not working
  • Text or picture-message issues
  • Number transfer or porting
  • Device payment plan questions
  • Lost or stolen phone
  • International roaming
  • Mobile billing disputes
  • Canceling a Mobile line
  • Device return or trade-in problem
Customers may need an active Spectrum Internet account to qualify for certain Spectrum Mobile pricing or offers. Canceling Internet service may affect Mobile pricing or eligibility.

Spectrum Mobile Device Returns

Spectrum Mobile device returns follow different rules from modem, router or cable-box returns. A phone, tablet, smartwatch or accessory may have a short return window and may require specific return authorization.

Before Returning a Mobile Device

  • Contact Spectrum Mobile support.
  • Confirm the return deadline.
  • Ask whether a restocking fee applies.
  • Back up and erase personal data.
  • Disable Find My iPhone or other activation locks.
  • Remove passcodes and accounts.
  • Return all required accessories.
  • Use the approved shipping label.
  • Keep tracking and delivery proof.

Spectrum Business Support

Spectrum Business uses different support numbers from residential accounts. Business disconnects, equipment returns, early-termination charges and written-notice requirements may differ from residential rules. Follow the business agreement and get written confirmation of any requested service change.

Unable To Access the My Spectrum App or Account

My Spectrum can be used to manage billing, payments, outages, equipment, appointments and certain support tasks.

Login Troubleshooting

  • Use the forgot-username or forgot-password option.
  • Confirm the email address or phone number tied to the account.
  • Try another browser or private window.
  • Clear browser cookies.
  • Update the My Spectrum app.
  • Check whether the account recently transferred or was canceled.
  • Call Spectrum if account verification fails.
Do not create a second online account unless Spectrum instructs you to do so.

Spectrum Scam Calls, Texts and Emails

Scammers may impersonate Spectrum and claim:
  • A bill must be paid immediately
  • A discount is available only after a prepaid payment
  • Service will be disconnected within minutes
  • A refund is waiting
  • A technician must access the computer remotely
  • A new modem must be activated through a suspicious link
  • A verification code must be shared
  • Payment must be made by gift card, cryptocurrency or wire transfer

Warning Signs of a Spectrum Scam

  • The caller asks for the account password or PIN.
  • The caller asks for a one-time verification code.
  • The caller requests remote access to a computer or phone.
  • The caller demands gift cards or cryptocurrency.
  • The link does not go to Spectrum.com or Spectrum.net.
  • The message threatens immediate arrest or legal action.
  • The representative refuses to provide a verifiable case number.
Do not rely on caller ID alone. End the communication and call Spectrum directly using a number from the bill, the My Spectrum app or Spectrum’s official website.

How To Escalate an Unresolved Spectrum Complaint

  1. Start with Spectrum Customer Service. Call 1-833-267-6094 or 1-855-757-7328.
  2. Use chat when helpful. Save the transcript before closing the session.
  3. Request a case number. Record the representative, date, time and promised action.
  4. Ask for supervisor review. Clearly explain the unresolved issue and requested result.
  5. Submit documentation. Use bills, screenshots, speed tests, outage records, cancellation confirmations, return receipts and tracking numbers.
  6. Send written correspondence when appropriate. Spectrum lists a customer-complaint mailing address for unresolved service-quality and equipment complaints.
  7. Use the correct outside agency. Depending on the issue, this may include the FCC, a state public-service commission, cable franchise authority, attorney general or payment-card issuer.

Spectrum Customer Complaint Mailing Address

Spectrum Attention: Customer Complaint 2 Digital Place, 4th Floor Simpsonville, SC 29681 Clearly state the requested resolution, such as restoring service, correcting a bill, removing an equipment charge, refunding an unauthorized payment, confirming cancellation or applying an outage credit.

Spectrum Customer Reviews and Complaint Sentiment

At the time this page was updated, the CustomerServiceNumbers.com rating module displayed a Spectrum rating of 1.0 out of 5 stars based on one review. The visible review was submitted in December 2016. The reviewer said they called to cancel service because they were moving, were advised to place the account on hold instead, were told to keep the equipment, asked for AutoPay to be removed, and later disputed a large charge that they believed was connected to equipment and service at a location that was not yet active. This single review points to common pain points around cancellation, account holds, moving service, equipment-return instructions, AutoPay and disputed charges. However, one older review is not enough to measure Spectrum’s current internet reliability, billing accuracy, outage support, cancellation process or customer-service performance across all markets. The previous article included general statements about customers praising reliability, channel packages and bundling while complaining about billing, wait times and outages. Those statements were not supported by the one review submitted on this page and have been replaced with a narrower review summary.

What To Include in a Spectrum Review

  • The city and state where service was provided
  • The service involved: Internet, TV, Mobile, Home Phone or Business
  • The type of issue
  • The support route used
  • Whether Spectrum opened a case
  • How long it took to reach assistance
  • Whether a technician was required
  • Whether a promised credit or refund appeared
  • Whether equipment was returned and documented
  • Whether the issue was ultimately resolved

What To Expect When Contacting Spectrum

  • The automated system may ask for the phone number associated with the account.
  • Representatives may require account verification.
  • Residential, Mobile and Business departments are separate.
  • Technical support may ask the customer to restart equipment.
  • Speed complaints may require wired speed-test results.
  • Billing disputes should be raised promptly.
  • Cancellation does not always mean equipment has been returned.
  • Returning equipment does not always cancel the account.
  • Outage credits may need to be requested.
  • Final refunds or credits may depend on returned equipment.

Spectrum Frequently Asked Questions

What is the Spectrum customer-service phone number?

Spectrum TV, Internet and Home Phone customers can call 1-833-267-6094. Spectrum also lists 1-855-757-7328 for residential customer service and complaints in its annual customer notice.

Is Spectrum customer service open 24 hours?

Spectrum states that customer service is available 24 hours a day, seven days a week. Specialized departments may have different hours.

What is the Spectrum Mobile customer-service number?

Spectrum Mobile support can be reached at 1-866-782-2681.

What is the Spectrum Business support number?

Small Business support can be reached at 1-844-493-4458. Midsized and Enterprise support can be reached at 1-888-812-2591.

How do I check a Spectrum outage?

Sign in to the My Spectrum app or Spectrum.net and check the service-status or outage section. You can also call Spectrum or use chat.

How do I cancel Spectrum?

Contact Spectrum Customer Service and request cancellation. Ask for the cancellation date, confirmation number, final bill information and equipment-return requirements.

Does returning Spectrum equipment cancel service?

No. Returning equipment does not necessarily cancel service. Confirm the account cancellation separately and save the confirmation.

Where do I return Spectrum equipment?

Use Spectrum’s official return instructions. In many areas, equipment may be returned through a Spectrum store or approved shipping method. Keep the receipt and tracking number.

Why did Spectrum charge me for equipment?

Spectrum may charge for equipment that was not returned or not properly recorded as returned. Contact Spectrum with the return receipt, tracking number and serial numbers.

How do I dispute a Spectrum bill?

Call Spectrum Billing Support, explain the specific charge, request a case number and keep copies of bills, confirmations, payment records and return receipts.

Does Spectrum offer outage credits?

Credits may be available for qualifying outages, and some states have specific video-service rules. Ask Spectrum whether the outage qualifies and which bill will show the credit.

What is the Spectrum complaint mailing address?

Spectrum lists customer complaints at Spectrum, Attention: Customer Complaint, 2 Digital Place, 4th Floor, Simpsonville, SC 29681.

What is the Spectrum accessibility number?

Spectrum accessibility support can be reached at 1-844-762-1301.

Where is Spectrum headquartered?

Spectrum is the consumer brand of Charter Communications. Charter Communications is headquartered at 400 Washington Boulevard, Stamford, Connecticut 06902.

Related Internet and Telecommunications Pages

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common billing and service problems, complaint information, troubleshooting guidance and escalation options. Our goal is not simply to publish one telephone number. For Spectrum, we help customers distinguish among residential support, Spectrum Mobile, Business, outages, billing disputes, cancellations, equipment returns, AutoPay issues, service transfers and complaint escalation. Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Spectrum Customer Service Experience

Have you contacted Spectrum about an outage, slow internet, unexpected bill, cancellation, equipment return, AutoPay charge, technician appointment, Spectrum Mobile, TV channel, Home Phone or business account? Leave a rating and review below. Include the city and state, service involved, support route used, whether Spectrum opened a case, how long assistance took and whether the problem was resolved. Do not publish passwords, PINs, complete account numbers, payment-card information, equipment identifiers, employee personal information, home addresses or other sensitive account details. Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Spectrum, Charter Communications, Spectrum Mobile, Time Warner Cable, Bright House Networks or any local franchise authority. Spectrum does not provide customer support through this website. Contact Spectrum directly regarding service, billing, outages, equipment, cancellations, Mobile, TV, Internet or Home Phone.
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Spectrum Account On Hold

December 22, 2016

I called Monday, December 19 to cancel my service since I was moving. The rep, Daniel, said it would be cheaper to place the account on hold and to restart when my new house was done. $9 service fee to resume service if I just transferred as opposed to $34.99 if I canceled and started “new” service. He said he would place my account on hold and I was to keep the equipment and he set up a tentative date to resume service of January 2nd. He said the remaining balance would be $49 and asked where I wanted that sent to. I told him my new address and told him to remove the auto pay credit card and no longer use the credit card for payments. This a.m., I received an email saying my credit card had been charged $299!! I called charter/spectrum-they said the charge is because we did not turn in equipment and that we were being charged for the new service(of a house that has no service!) and that they could/wound not credit my credit card even though they could see that I did not have service at the new location yet. They said I would have to dispute the charges with them but that since we did not turn in equipment nor cancel service, that likely we would not get any of the $299 refunded. This is a total and complete scam. They were not authorized to charge my credit card and I was told to keep the equipment since my service was being “transferred” at a later date as opposed to canceled. I am not receiving any service, yet they are charging me triple?? Disgusting, dishonest company.

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T L

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