If you need help with a Bass Pro Shops online order, store purchase, return, refund, damaged delivery, missing package, gift card, CLUB points, CLUB Mastercard, warranty, boat or ATV service, product availability, business order, or customer service complaint, start with the support route that matches the purchase. Keep your receipt, order number, tracking information, product details, photographs, and previous case information available.
Bass Pro Shops Customer Service Phone Number and Support
- Bass Pro Shops customer service: 1-800-227-7776 / 1-800-BASSPRO
- Customer service hours: Sunday-Saturday, 6:00 a.m.-11:00 p.m. Central Time
- Customer service email: customer.service@basspro.com
- Help Center and live chat: Bass Pro Shops Help Center
- Order tracking: Check an Order or Package
- Returns: Start a Bass Pro Shops Return
- Store locator: Find a Bass Pro Shops Store
- CLUB Mastercard Account Services: 1-800-300-1723
- Business Sales: 1-800-243-6626, option 1
- Business Sales hours: Monday-Friday, 7:00 a.m.-6:00 p.m. Central Time
- Business Sales email: Sales@BusinessSales.basspro.com
- Corporate headquarters: 2500 E. Kearney St., Springfield, MO 65898
- Corporate/Springfield switchboard: 1-417-873-5000
- Official website: BassPro.com
Choose the Correct Bass Pro Shops Support Route
- Online order, shipping, pickup, return, or refund: Call 1-800-227-7776, use live chat, or open the Bass Pro Shops Help Center.
- Local store purchase or employee complaint: Contact the store and ask for the store manager or general manager.
- Missing, delayed, or damaged delivery: Check the order and carrier tracking first, then contact customer service with photographs and tracking information.
- CLUB Mastercard billing or account issue: Contact Capital One at 1-800-300-1723.
- CLUB points or loyalty issue: Start with Bass Pro Shops customer service unless the problem specifically involves the credit-card account.
- Gift card issue: Call 1-800-227-7776 and keep the card and proof of purchase.
- Lost, stolen, or damaged Bass Pro Shops gift card: Email giftcardissues@basspro.com with the requested proof of purchase. Do not send gift-card information through a public review.
- Warranty or defective merchandise: Use customer service or the return process and keep the dated receipt, model number, product number, and photographs.
- Boat, motor, ATV, or service-center issue: Contact the boat or service department at the location involved.
- Business, government, customized, or tax-exempt order: Call Business Sales at 1-800-243-6626, option 1.
- Corporate-level complaint: Complete normal customer-service and store escalation first, then use the corporate headquarters information if the matter remains unresolved.
What to Have Ready Before Contacting Bass Pro Shops
- Order number or store receipt
- Email address used for the order
- Store location and purchase date
- Product name, item number, size, color, and model
- Shipping and carrier tracking information
- Photographs of damaged products, packaging, or deliveries
- Gift receipt or gift-card proof of purchase
- CLUB member information without sharing the full credit-card number
- Warranty or Gear Guard documentation
- Names or case numbers from previous support contacts
- A clear explanation of the resolution you are requesting
Bass Pro Shops Order Tracking and Cancellations
Customers with a BassPro.com account can check Order History after signing in. Guest customers can use the guest order-status tool with the order number and email address used during checkout.
Carrier tracking may not begin showing movement immediately after the shipping email is received. Bass Pro Shops says tracking information may take up to 24 hours to become available.
Order cancellation warning: Bass Pro Shops begins processing online orders quickly. The company currently provides a five-minute cancellation window immediately after an order is submitted. After that window closes, the order generally cannot be changed or canceled. A customer may need to receive the merchandise and use the return process instead.
Bass Pro Shops Returns and Refunds
Bass Pro Shops generally limits standard returns to 60 days from the purchase date. Online and catalog customers may be able to request a return label using the order number and email address associated with the purchase. Eligible items may also be returned to a Bass Pro Shops or Cabela’s retail store.
For an in-store return, bring the original receipt or order number and a valid photo ID. Refunds generally return to the original payment method. Returns without proof of purchase may be limited to an exchange or merchandise card, and Bass Pro Shops reserves the right to limit receipt-free returns.
PayPal purchases returned to a retail store may be refunded with a gift card because the store may not be able to return the money to PayPal.
Items With Return Restrictions
Restricted merchandise: Firearms, ammunition, black-powder firearms, primers, reloading lead, brass, bullets, treestands, mouth calls, customized merchandise, hazardous products, and certain other items may be nonreturnable or subject to special rules. If a restricted item arrived damaged, defective, or incorrect, contact Bass Pro Shops directly before taking it to a store or shipping it.
Do not mail firearms, ammunition, hazardous merchandise, fuels, chemicals, or other restricted products through a standard return process. Obtain instructions directly from Bass Pro Shops and follow all applicable carrier and legal requirements.
Bass Pro Shops Exchanges
For many online purchases, Bass Pro Shops recommends returning the original item for a refund and placing a new order for the replacement. Once the return shipment is scanned, the refund process may begin. Product availability and price can change before the replacement order is placed.
If an item was purchased at a retail store, contact that store before visiting if the merchandise is oversized, hazardous, customized, restricted, or potentially nonreturnable.
Warranties, Rods, Reels and Gear Guard
Warranty coverage depends on the product and manufacturer. Bass Pro Shops and Cabela’s proprietary-brand merchandise may carry product-specific limited coverage, while products made by other manufacturers may need to be sent directly to the manufacturer after the regular return period.
For a warranty question, keep the dated receipt, product number, serial number, warranty paperwork, and photographs of the defect. Normal wear, accidental damage, abuse, misuse, and cosmetic damage may not qualify for manufacturer coverage.
Gear Guard protection plans are separate from standard merchandise warranties. Customers should use the plan information provided with the purchase or contact Bass Pro Shops for the proper claim route.
Bass Pro Shops CLUB Mastercard Help
The Bass Pro Shops CLUB Mastercard is issued and serviced by Capital One. Call 1-800-300-1723 for:
- Lost or stolen CLUB Mastercard
- Credit-card billing questions
- Payment due dates
- Credit limits and cash advances
- Unauthorized credit-card transactions
- Online credit-card account access
- Credit-card payment assistance
Bass Pro Shops customer service can help with shopping-account and CLUB loyalty questions, but Capital One controls the credit-card account, statements, payments, approvals, credit reporting, and card-security decisions.
Credit-card privacy warning: Do not post a CLUB Mastercard number, security code, account number, statement, payment confirmation, Social Security number, or one-time security code in a public review. CustomerServiceNumbers.com cannot access or service Capital One accounts.
Bass Pro Shops Gift Card Help
For Bass Pro Shops gift-card support, call 1-800-227-7776. Keep the original receipt, online order number, gift-card number, purchaser’s name, purchase location, and remaining card information available.
Lost, stolen, or damaged gift cards may be replaceable for the remaining value when satisfactory proof of purchase is provided. Bass Pro Shops states that gift cards cannot be replaced or refunded without the receipt or other proof of purchase.
Gift-card scam warning: Bass Pro Shops gift cards should not be used to pay taxes, utility bills, government fines, computer repairs, bail, lottery fees, investment deposits, or unexpected support charges. Never give a gift-card number or PIN to an unsolicited caller, texter, social-media seller, or supposed refund agent.
Bass Pro Shops Store Complaints
For a complaint involving a cashier, sales associate, return desk, CLUB promotion, boat center, restaurant, service department, product pickup, or store manager, begin with the location involved. Use the official store locator to find its current phone number, address, hours, departments, and management contact options.
Document the store, visit date, approximate time, receipt number, department, people contacted, and requested resolution. If store management does not resolve the concern, contact Bass Pro Shops customer service and provide the store history.
How to Escalate a Bass Pro Shops Complaint
- Contact the store or department involved when the complaint concerns an in-store purchase or service.
- Call Bass Pro Shops customer service at 1-800-227-7776 or use email or live chat.
- Ask for a case or reference number and keep copies of messages and photographs.
- For a CLUB Mastercard issue, contact Capital One at 1-800-300-1723.
- For a carrier delivery problem, retain tracking screenshots and contact the carrier when appropriate.
- For a warranty issue, confirm whether Bass Pro Shops or the product manufacturer handles the claim.
- If normal support does not resolve the matter, send a concise written escalation to the corporate headquarters with the case history and requested resolution.
Bass Pro Shops Customer Service Reviews and Complaints
Customers can use the review section below to describe experiences with Bass Pro Shops stores, online orders, delivery, pickup, returns, refunds, warranties, gift cards, CLUB rewards, the CLUB Mastercard support route, boats, service centers, or complaint escalation.
Review volume and customer experiences can vary by store, department, product, service center, delivery company, and support representative. A small number of reviews should not be treated as proof of a companywide pattern.
Privacy Warning Before Leaving a Review
Do not include private information in a public Bass Pro Shops review. Avoid posting:
- Complete order, tracking, return, or case numbers
- Gift-card numbers or PINs
- CLUB Mastercard or Capital One account information
- Receipts showing payment or loyalty information
- Home addresses, phone numbers, or email addresses
- Hunting or fishing license information
- Firearm transaction, identification, or background-check information
- Driver’s license, passport, or other identification images
- Employee private information
CustomerServiceNumbers.com moderates reviews for spam, profanity, threats, impersonation, and personally identifiable information.
Fake Bass Pro Shops Website and Support Warning
Beware of fake clearance and warehouse-sale websites. Scammers may copy Bass Pro Shops branding and advertise unrealistic discounts through social-media ads, emails, or text messages. Verify purchases through BassPro.com and use official customer-service contacts. Do not provide passwords, one-time codes, remote access, banking credentials, gift-card payments, cryptocurrency, or identity documents to an unsolicited support representative.
Bass Pro Shops Customer Service FAQs
What is the Bass Pro Shops customer service phone number?
The Bass Pro Shops customer service phone number is 1-800-227-7776, also written as 1-800-BASSPRO.
What are Bass Pro Shops customer service hours?
Bass Pro Shops lists customer service as available Sunday through Saturday, 6:00 a.m. to 11:00 p.m. Central Time.
What is the Bass Pro Shops customer service email?
Bass Pro Shops lists customer.service@basspro.com for customer-service email support.
Does Bass Pro Shops offer live chat?
Yes. Live chat is available through the official Bass Pro Shops Help Center. Chat availability may vary by time and support volume.
How do I track a Bass Pro Shops order?
Sign in and open Order History, or use the guest order-status tool with the order number and email address used during checkout.
Can I cancel a Bass Pro Shops order?
Bass Pro Shops currently provides a five-minute cancellation window immediately after an online order is submitted. After processing begins, the order generally cannot be changed or canceled.
What is the Bass Pro Shops return period?
The standard return period is generally 60 days from purchase, but exclusions and product-specific rules apply. Restricted, hazardous, customized, and other listed products may not be returnable.
Can I return a BassPro.com order to a store?
Many eligible online purchases can be returned to a Bass Pro Shops or Cabela’s retail store with the order number, proof of purchase, and photo identification. Product restrictions still apply.
What is the Bass Pro Shops CLUB Mastercard phone number?
Capital One CLUB Mastercard Account Services can be reached at 1-800-300-1723.
How do I report a lost or stolen CLUB Mastercard?
Call Capital One immediately at 1-800-300-1723.
How do I contact Bass Pro Shops about a gift card?
Call Bass Pro Shops customer service at 1-800-227-7776. Keep the card and proof of purchase available.
Where is Bass Pro Shops headquartered?
Bass Pro Shops and Cabela’s list their corporate headquarters at 2500 E. Kearney St., Springfield, MO 65898.
Is CustomerServiceNumbers.com affiliated with Bass Pro Shops?
No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access orders, issue refunds, replace gift cards, process returns, service CLUB Mastercard accounts, approve warranty claims, or contact Bass Pro Shops on a customer’s behalf.
Related Bass Pro Shops Resources
- Bass Pro Shops Corporate Office, Headquarters and Complaints
- Official Bass Pro Shops Help Center
- Bass Pro Shops Store Locator
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service phone numbers, company contacts, complaint information, and customer reviews since 2004. Contact information is checked against official company resources when available, while reader reviews reflect individual customer experiences.
Share Your Bass Pro Shops Customer Service Experience
Have you contacted Bass Pro Shops about an order, store purchase, return, refund, delivery, gift card, CLUB account, warranty, boat, repair, or customer-service complaint? Share the support route you used, whether you received a response, and how the issue was handled.
Do not include private payment information, gift-card details, order numbers, tracking numbers, CLUB account information, identification documents, license information, or firearm-related personal records.
Page Update Note
This Bass Pro Shops customer service page was reviewed and updated on August 5, 2026. The update verified the main customer-service phone number, hours, email, chat, CLUB Mastercard support, Business Sales information, corporate address, order-tracking process, cancellation window, return guidance, warranty resources, gift-card help, and store locator. It also added complaint escalation, privacy, scam, review, and restricted-merchandise guidance.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with, endorsed by, or sponsored by Bass Pro Shops, BPS Direct, L.L.C., Cabela’s, Capital One, Bass Pro Shops CLUB, White River Marine Group, Tracker, any Bass Pro Shops or Cabela’s retail location, product manufacturer, shipping carrier, warranty administrator, gift-card provider, restaurant, resort, boat center, ATV center, or service department. Contact details, hours, return periods, product restrictions, warranties, gift-card rules, shipping charges, promotions, CLUB benefits, and company policies can change. Confirm important information through Bass Pro Shops’ official website before making purchase, return, credit, warranty, firearm, ammunition, or safety decisions.
