Are you thinking about shopping at Kroger for your groceries? Before you do, it’s helpful to know how to reach their customer service and what other customers have shared in their reviews, complaints, and ratings. Kroger is one of the largest grocery store chains in the U.S., offering a wide variety of products, including groceries, pharmacy services, and household items.
How to Contact Kroger
If you need assistance with Kroger’s services or have a question about an order, here’s how to reach their customer service:
- Phone Support: You can call Kroger’s customer service at 1-800-KROGERS (1-800-576-4377) for help with store inquiries, online orders, or pharmacy services.
- Email Support: You can contact Kroger by using the contact form on their website.
- Live Chat: Available on the Kroger website for real-time assistance with online orders and general inquiries.
- Customer Service Hours: Support is available Monday through Friday, 7 AM to Midnight (ET); Saturday and Sunday, 7 AM to 9:30 PM (ET).
- Corporate Address: The Kroger Co., 1014 Vine Street, Cincinnati, OH 45202-1100, USA
- Website: https://www.kroger.com
Kroger Customer Service Reviews, Complaints, and Ratings
Before shopping at Kroger, it’s helpful to check reviews, complaints, and ratings left by other customers.
Positive Feedback
Kroger frequently receives positive reviews for its variety of products, helpful staff, and affordability. Here are some highlights from customer reviews:
- Wide Product Selection: Many customers appreciate the broad range of groceries, household items, and specialty products, including organic and gluten-free options.
- Loyalty Program: Kroger’s loyalty program, Kroger Plus, offers significant savings through discounts and fuel rewards, which customers often praise for helping them save on groceries and gas.
- Convenience: Shoppers frequently mention the convenience of shopping in-store and using Kroger’s curbside pickup or delivery services through the app.
Common Complaints
While Kroger is popular, there are some complaints that customers have raised:
- Online Order Issues: Some customers have experienced issues with online orders, including delayed delivery, missing items, or substitutions they didn’t want.
- Customer Service Delays: A few shoppers have mentioned long wait times when trying to contact customer service for help with issues like refunds or product inquiries.
- Store Variability: Some complaints point to inconsistencies in the quality of service or product availability across different Kroger locations.
How Kroger Compares to Other Grocery Stores
Kroger competes with other major grocery chains, such as Walmart, Publix, and Aldi. Here’s how it stacks up:
- Walmart: Both offer competitive pricing, but Walmart’s selection extends beyond groceries to general merchandise, while Kroger focuses more on grocery variety.
- Publix: Publix is known for customer service, but Kroger often has more competitive pricing and a larger selection of private-label products.
- Aldi: Aldi is known for budget-friendly prices, but Kroger offers a wider variety of name-brand products and additional services like pharmacies and fuel stations.
Final Thoughts
Kroger is a great option for shoppers looking for variety, affordability, and convenience, whether through in-store shopping or online grocery delivery. While there are some complaints regarding customer service and online orders, Kroger consistently receives positive reviews for its product selection, loyalty rewards, and savings opportunities. Be sure to check ratings and feedback before heading to your local store or placing an order online.
Disclaimer About Customer Service Information
At CustomerServiceNumbers.com, we provide a platform where you can share your reviews, ratings, and complaints about Kroger and see what other customers have experienced.
Note: This website is not officially affiliated with The Kroger Co. The information and reviews provided are a service from CustomerServiceNumbers.com to help consumers make informed decisions.
Other stores in the grocery store industry include Jewel-Osco, Hannaford, HEB, Ingles, and ShopRite.