Category: Grocery Stores Customer Service Information – Reviews And Complaints

Before shopping at Winn-Dixie, it is helpful to understand the supermarket chain’s customer service, rewards, online-order, product complaint, and refund procedures. Below, you can find Winn-Dixie’s current customer service phone number, support hours, corporate address, rewards assistance, customer reviews, common complaints, and frequently asked questions.

How to Reach Winn-Dixie Support

Winn-Dixie provides customer support by telephone and through an online contact form. Customers can also contact the management team at their local store for concerns involving a recent purchase, employee interaction, product return, checkout problem, or store condition.

• Primary Winn-Dixie Customer Care Number: 1-844-745-0463
• Alternate Customer Service Number: 1-866-946-6349
• Customer Care Hours: Monday through Friday, 8:00 AM to 7:00 PM ET
• Saturday Customer Care Hours: 8:00 AM to 4:00 PM ET
• Sunday Customer Care Hours: Closed
• Online Contact Form: Contact Winn-Dixie Customer Care
• Customer Service FAQs: Winn-Dixie Help Center
• Headquarters Phone Number: 904-783-5000
• Headquarters Toll-Free Number: 1-800-967-9105
• Corporate Address: The Winn-Dixie Company, 5050 Edgewood Court, Jacksonville, FL 32254
• Official Website: https://www.winndixie.com/

Winn-Dixie’s current contact page and rewards help center use 1-844-745-0463 as the primary Customer Care Center number. An older corporate contact page and the Better Business Bureau profile continue to display 1-866-946-6349.

Customers should begin with the current 844 number. The headquarters numbers are intended for corporate and administrative matters and may not provide faster assistance with a store receipt, missing rewards points, delivery problem, digital coupon, or spoiled product.

Winn-Dixie Corporate Changes

Winn-Dixie has undergone significant ownership and corporate changes. Southeastern Grocers officially became The Winn-Dixie Company in January 2026.

The company currently describes Winn-Dixie as a neighborhood grocery and liquor-store chain serving Florida and southern Georgia. Some former Winn-Dixie locations in other states were sold, closed, or converted to other supermarket brands.

Because of these changes, older telephone numbers, store lists, pharmacy information, reviews, and company descriptions may no longer be current. Customers should use the official store locator before traveling to a location.

Winn-Dixie Pharmacy Closures

Winn-Dixie no longer operates its former retail pharmacy departments. The company closed its pharmacies in 2023 and transferred prescriptions to designated outside pharmacies.

Former pharmacy customers who have questions about prescription transfers, historical records, or the pharmacy closure can call Winn-Dixie Customer Care at 1-844-745-0463 or use the official contact form.

Customers should not visit a Winn-Dixie store expecting to fill a prescription. Contact the pharmacy that received the prescription transfer or ask a healthcare provider to send a new prescription to the customer’s preferred pharmacy.

Winn-Dixie Customer Support Ratings and Complaints

Customer feedback about Winn-Dixie may involve store employees, product quality, pricing, rewards, digital coupons, checkout service, store cleanliness, online grocery orders, delivery, refunds, gift cards, or former pharmacy services.

At the time this information was reviewed, Winn-Dixie and its corporate profile had the following ratings and complaint information:

• Trustpilot Rating: Approximately 1.7 out of 5 based on 50 reviews.
• SmartCustomer Rating: Approximately 1.4 out of 5 based on 101 reviews.
• ComplaintsBoard Rating: Approximately 1.1 out of 5.
• ComplaintsBoard Reviews: Two customer reviews.
• ComplaintsBoard Complaints: 278 complaints, including six marked resolved and 272 marked unresolved.
• BBB Customer Review Rating: Approximately 1 out of 5 based on two customer reviews.
• BBB Accreditation: The headquarters profile was not accredited by the Better Business Bureau.
• BBB Rating: The headquarters profile displayed a C+ rating.
• BBB Complaints: 30 complaints during the preceding three years, including seven closed during the preceding 12 months.
• BBB Complaint Status: The profile displayed 16 answered, 11 resolved, and three unanswered complaints.

The BBB headquarters profile remains listed under the former Southeastern Grocers name and includes corporate-owned locations and alternate business names such as Winn-Dixie Stores. The figures may also include complaints involving former Harveys Supermarket locations and other historical operations.

ComplaintsBoard has collected complaints for many years. Some concern stores, pharmacies, policies, or business structures that no longer exist. Readers should examine the date and location of each complaint before assuming that it reflects the current company.

The BBB customer-review score is separate from the BBB letter rating. Customer review stars are not used to calculate the letter grade.

Ratings and complaint totals can change. Consumers can review current information through the Winn-Dixie Trustpilot profile, SmartCustomer, ComplaintsBoard, and the BBB headquarters profile.

What Customers Like About Winn-Dixie

Positive Winn-Dixie reviews commonly mention:

• Weekly sales and buy-one-get-one-free promotions
• Winn-Dixie Rewards points and personalized offers
• Digital coupons available through the app
• A broad selection of grocery and household products
• Fresh meat, seafood, produce, bakery, and deli departments at selected stores
• Friendly employees and helpful local store managers
• Convenient neighborhood locations
• Online grocery ordering and delivery
• Private-label products
• Liquor stores at selected locations
• Digital receipts available through rewards accounts
• Community involvement and disaster-response efforts

Customer experiences can differ substantially by store. Staffing, product availability, cleanliness, department services, operating hours, and management practices vary by location.

Common Winn-Dixie Complaints

Complaints reported by some Winn-Dixie customers commonly involve:

• Products being expired or close to their expiration dates
• Meat, seafood, produce, or prepared food appearing spoiled
• Weekly-ad products being unavailable
• Prices at the register differing from shelf signs or advertisements
• Digital coupons not applying
• Rewards points not appearing or expiring
• Long checkout lines
• Limited cashier availability
• Self-checkout concerns
• Difficulty reaching a store manager
• Unprofessional or rude employee interactions
• Store cleanliness or maintenance problems
• Online grocery orders containing missing or incorrect items
• Substitutions that do not meet customer expectations
• Delivery orders arriving late
• Perishable groceries being left outside
• Refunds or credits taking longer than expected
• Gift cards not working
• Store closures or conversions
• Former pharmacy prescription-transfer concerns

Some complaints may relate to stores that have since closed, changed ownership, or converted to another supermarket brand. Confirm the store number, address, transaction date, and current operator when filing a complaint.

Reasons to Contact Winn-Dixie Customer Care

Customers may contact Winn-Dixie for assistance with:

• A problem that was not resolved by local store management
• A spoiled, expired, damaged, or unsafe product
• An incorrect shelf or checkout price
• A weekly-ad or promotional-price concern
• A missing digital coupon
• A rewards account registration problem
• Missing or expired rewards points
• An online grocery order
• A missing, incorrect, or substituted delivery item
• A delayed or undelivered grocery order
• A refund or store-credit problem
• A gift-card concern
• An employee or store-manager complaint
• A store cleanliness or food-safety concern
• A product recall
• A former pharmacy or prescription-transfer question
• A privacy or rewards-account request
• A store closure or conversion question

How to Get Faster Help From Winn-Dixie

Gather the information connected with the purchase or incident before calling Customer Care or submitting the contact form.

1. Identify the store. Provide the store number, complete address, city, and state.
2. Save the receipt. The receipt contains the transaction date, time, register information, prices, and store number.
3. Record the product information. Include the brand, product name, size, UPC, lot code, and expiration or best-by date.
4. Keep the packaging. Do not discard packaging from a spoiled, damaged, mislabeled, or recalled product until the complaint has been reviewed.
5. Take photographs. Photograph the product, package, receipt, shelf sign, price label, damage, and expiration date.
6. Provide rewards information. Include the phone number or email connected with the rewards account without sharing the account password.
7. Save order records. Keep the online order number, tracking information, delivery messages, and substitution notices.
8. List previous contacts. Record when you spoke with the store and the names or positions of employees involved.
9. State the requested resolution. Clearly request a refund, replacement, price correction, points adjustment, investigation, or response.
10. Request a case number. Save the Customer Care reference and any confirmation email.

Do not send a full payment-card number, rewards password, Social Security number, or unnecessary medical information through an online contact form.

Contacting a Local Winn-Dixie Store

A local store manager is often the fastest contact for a recent in-store purchase, damaged item, spoiled food, missing bag, checkout error, or employee concern.

Use the Winn-Dixie store locator to find:

• The store address
• The local telephone number
• Current operating hours
• The store number
• Available departments
• Online shopping availability
• Liquor-store availability
• Floral or other selected services

Store hours can vary by location, day, holiday, weather event, or local emergency. Verify the current hours before traveling.

How to File a Store Complaint

When a complaint involves a specific Winn-Dixie location:

1. Ask to speak with the manager on duty.
2. Provide the receipt and explain what happened.
3. State the specific resolution you are requesting.
4. Record the manager’s name and response.
5. Call Customer Care if the store cannot resolve the issue.
6. Provide the store number, transaction information, and previous conversation details.
7. Ask for a corporate case number.
8. Save all photographs, receipts, and written responses.

Describe observable conduct and facts rather than making assumptions about an employee’s intentions. Include the date, approximate time, department, checkout lane, and names when available.

Returning a Winn-Dixie Product

Winn-Dixie does not prominently publish one detailed nationwide return policy covering every grocery, household, alcohol, gift-card, and online-order purchase. Return eligibility may depend on the product, store, purchase method, condition, and applicable law.

For an in-store purchase:

1. Keep the product and original packaging when safe to do so.
2. Bring the receipt or digital receipt.
3. Return to the store where the product was purchased.
4. Visit the customer service desk.
5. Explain whether the product was spoiled, damaged, incorrect, or otherwise unsatisfactory.
6. Ask whether the store can provide a refund, exchange, or replacement.

Special restrictions may apply to alcohol, tobacco products, lottery items, gift cards, money services, and products regulated by state or federal law.

Contact Customer Care if the local store refuses assistance with a defective, spoiled, recalled, or incorrectly priced product and you believe the issue requires further review.

Reporting Spoiled or Expired Food

Stop consuming a product that smells, tastes, or appears unsafe. Preserve the package and receipt when possible.

Document:

• The product name and brand
• The UPC or barcode
• The lot or production code
• The use-by, sell-by, or best-by date
• The purchase date and store
• The condition of the package
• How the product was stored
• Photographs of the product and packaging
• Whether anyone consumed it or became ill

Bring the product and receipt to the store when it is safe and practical. Call the store first if the product is leaking, contaminated, or difficult to transport.

Seek appropriate medical care when someone experiences serious illness, difficulty breathing, severe allergic symptoms, dehydration, persistent vomiting, or another urgent condition. Product concerns should not delay medical treatment.

Winn-Dixie Product Recalls

Winn-Dixie maintains an online product-recall page containing information about selected recalled products sold through its stores.

Customers can review current notices at https://www.winndixie.com/about/product-recall.

When a product is recalled:

1. Stop using or consuming it.
2. Compare the UPC, lot code, package size, and date with the recall notice.
3. Follow the disposal or return instructions.
4. Keep the receipt when available.
5. Contact the store, Winn-Dixie, or manufacturer with questions.
6. Follow medical instructions in the recall notice when exposure may create a health risk.

Not every recall is displayed indefinitely on a retailer’s page. Consumers can also check current notices from the U.S. Food and Drug Administration, U.S. Department of Agriculture, and Consumer Product Safety Commission.

Winn-Dixie Rewards Customer Service

Winn-Dixie Rewards is a free loyalty program that allows registered customers to earn points on qualifying purchases and use those points for grocery savings.

Customers can register:

• Through the Winn-Dixie mobile app
• Through the rewards website
• By beginning registration in a Winn-Dixie store
• By calling Customer Care for registration assistance

A customer must complete registration before redeeming points. Customers can identify their accounts at checkout by entering the registered phone number or scanning the rewards barcode in the app.

How Winn-Dixie Rewards Points Work

Rewards points are earned on qualifying purchases made in stores or through Winn-Dixie’s online grocery service.

• A minimum of 100 points is required for redemption.
• Every 100 points provides $1 in grocery savings.
• Points can be checked on a receipt, in the app, or through the website.
• Selected Percent Back offers can provide additional points.
• Selected gift-card purchases may earn points.
• Customers must identify their rewards accounts during the transaction.

Not every purchase qualifies for points or redemption. Exclusions can apply to alcohol, tobacco, lottery items, money services, gift cards, fees, and other regulated or excluded categories.

When Winn-Dixie Rewards Points Expire

Winn-Dixie states that points expire on the final day of the month that is six months after they are earned.

For example, points earned during February expire on August 31. Customers should review their balances regularly and redeem points before the applicable expiration date.

Contact Customer Care promptly if points disappear earlier than expected. Provide the account phone number, receipt, transaction date, store number, and previous points balance.

Missing Winn-Dixie Rewards Points

If points do not appear after a qualifying purchase:

1. Check whether the correct rewards phone number was used.
2. Review the receipt for the rewards account and point total.
3. Confirm that the product qualified for points.
4. Check whether the account is fully registered.
5. Allow time for an online transaction to post.
6. Save the original receipt.
7. Contact Customer Care at 1-844-745-0463.

Do not create another rewards account solely because points are missing. Multiple accounts can make balances, coupons, and receipts harder to locate.

Winn-Dixie Digital Coupons

Digital coupons are available through the Winn-Dixie app and website. Customers must clip or activate an offer before checkout and identify the connected rewards account during the transaction.

Digital coupons do not need to be printed. They should apply automatically when:

• The correct rewards account is used
• The coupon was clipped before checkout
• The correct product and size were purchased
• The offer has not expired
• The required quantity was purchased
• The transaction satisfies all coupon conditions

If a coupon does not apply, keep the receipt and take a screenshot of the clipped offer. Contact the store service desk before leaving when possible.

Digital Coupon Complaints

When reporting a digital-coupon problem, provide:

• The rewards phone number or account email
• The store number
• The transaction date and time
• The receipt
• The coupon description
• The qualifying product and size
• A screenshot showing that the coupon was clipped
• The expected discount

Digital coupons may not be combined with other offers when the terms prohibit stacking. Quantity limits and household limits may also apply.

Winn-Dixie Weekly Ads and Promotional Prices

Weekly advertisements and sale prices vary by store and region. Customers should select their local store on the Winn-Dixie website before reviewing the weekly ad.

If an advertised product is unavailable or rings at a different price:

1. Confirm that the advertisement applies to the selected store.
2. Check the promotion’s effective dates.
3. Review the required brand, size, and quantity.
4. Check whether rewards membership is required.
5. Photograph the shelf sign or advertisement.
6. Ask an employee or manager to review the price.
7. Keep the receipt if the issue is discovered after payment.

Availability can be limited, and some sale products may sell out before the promotion ends. Rain-check availability may depend on the item, store, and promotion.

Buy-One-Get-One-Free Complaints

Buy-one-get-one-free pricing can vary according to state rules and the terms of the advertisement. In some areas, each item may ring at a reduced price, while other promotions may require purchasing the full advertised quantity.

Read the shelf tag and weekly ad carefully. Ask a store employee before checkout when the pricing structure is unclear.

When disputing a BOGO transaction, provide the receipt, shelf-tag photograph, store number, product size, and promotion dates.

Winn-Dixie Online Grocery Orders

Winn-Dixie offers online grocery shopping with delivery and pickup options at participating locations. Availability, prices, fees, minimum orders, and delivery windows vary by store and customer address.

Customers can use the online service to:

• Shop available groceries
• Select delivery or pickup
• Review available time windows
• Use qualifying rewards points
• Apply eligible digital coupons
• Approve or reject selected substitutions
• Review order status
• Access prior purchases for reordering

Online prices and available products may differ from the selection found inside a store. Review the final order, substitutions, service charges, taxes, tips, and payment total before checkout.

How to Get Help With an Online Order

For online grocery problems, have the following information available:

• The online order number
• The account email or phone number
• The selected store
• The delivery or pickup date
• The scheduled time window
• The missing, incorrect, or damaged items
• The delivery address
• Photographs of the delivery
• The final receipt or payment email
• The requested refund or replacement

Contact the online shopping support option shown in the order confirmation and notify Winn-Dixie Customer Care when the issue is not resolved.

Missing or Incorrect Online Grocery Items

Review the final electronic receipt before reporting an item as missing. An unavailable product may have been removed from the final charge or replaced with a substitution.

If an item was charged but not delivered:

1. Check every bag and delivery location.
2. Review substitution and out-of-stock messages.
3. Compare the delivered items with the final receipt.
4. Photograph the bags and contents.
5. Report the missing item promptly.
6. Save the support case or refund confirmation.

For an incorrect substitution, explain why the replacement is unsuitable, especially when the issue involves an allergen, dietary restriction, size, flavor, or substantial price difference.

Late or Missing Winn-Dixie Delivery

If a delivery does not arrive during the expected window:

1. Check the order-status page.
2. Review email and text updates.
3. Confirm that the delivery address and telephone number are correct.
4. Check the front door, side entrance, garage, lobby, and building package area.
5. Ask household members or neighbors whether they accepted the order.
6. Contact the online-order support channel.
7. Call Customer Care if the order cannot be located.

Report missing perishable groceries promptly. Meat, seafood, dairy, frozen products, and prepared foods may become unsafe if left without temperature control.

Perishable Groceries Left Outside

If an online order containing refrigerated or frozen food is left outside for an extended period:

• Photograph the delivery location and bags
• Record when the delivery notice was received
• Check product temperatures when appropriate
• Do not consume items that may have been held at unsafe temperatures
• Contact online-order support immediately
• Request review of affected products and charges

Food-safety decisions depend on the product, temperature, packaging, and length of exposure. When uncertain, follow government food-safety guidance rather than relying only on appearance or smell.

Canceling or Changing an Online Winn-Dixie Order

Online-order changes may be limited after shopping or fulfillment begins. Open the order account as soon as possible and review whether cancellation or editing remains available.

Contact support immediately when you need to:

• Cancel an order
• Change the pickup or delivery time
• Correct the delivery address
• Change substitution preferences
• Remove an item
• Update delivery instructions

A temporary payment authorization may remain after cancellation. Ask support whether the transaction was voided, refunded, or adjusted to the final purchase total.

Online Grocery Refunds

Refund procedures and posting times can depend on the order platform, payment method, issue, and whether the customer receives store credit or a refund to the original payment method.

When following up on a refund, provide:

• The order number
• The support case number
• The affected products
• The approved refund amount
• The date the refund was promised
• The original payment method
• The refund or credit confirmation

Ask whether the refund was issued as store credit or returned to the original payment method. Banks may require additional time to post a card refund after the merchant initiates it.

Winn-Dixie Gift Cards

Winn-Dixie sells gift cards that can be used for eligible purchases. The official gift-card page lists exclusions that may include:

• Alcohol
• Tobacco
• Lottery purchases
• Check fees
• Money orders and related fees
• Western Union transactions
• Utility payments
• Other gift cards
• Phone cards
• Tickets and selected services

Restrictions may vary by law and store. Review the current gift-card terms before purchasing or attempting to use a card for a restricted item.

Gift Card Not Working

If a Winn-Dixie gift card is declined:

1. Check the card balance.
2. Confirm that the purchase is eligible.
3. Review whether the card was properly activated.
4. Keep the purchase and activation receipt.
5. Ask the store service desk to review the error.
6. Contact Customer Care if the store cannot resolve it.

Do not provide the complete card number and security information in a public complaint or social-media post.

Former Winn-Dixie Pharmacy Questions

Because Winn-Dixie’s pharmacies closed, questions about a former prescription should be directed to the pharmacy that received the transferred record.

Customers may need to provide:

• The patient’s name
• Date of birth
• The former Winn-Dixie pharmacy location
• The medication name
• The prescribing provider
• The expected receiving pharmacy

For privacy and security, do not submit detailed medical information through a general public review page. Contact the receiving pharmacy, healthcare provider, insurer, or Winn-Dixie Customer Care through an appropriate private channel.

Winn-Dixie Store Closures and Conversions

Winn-Dixie’s store network has changed considerably. Some former locations were converted to Aldi, sold to other grocery companies, closed, or removed from Winn-Dixie’s current operating area.

The current Winn-Dixie Company focuses on stores in Florida and southern Georgia. Use the official locator rather than an older map, search-engine listing, or printed directory.

If a store is closing:

• Review posted final-sale rules
• Check whether returns are limited
• Redeem store-specific credits promptly
• Confirm whether rewards remain usable at other Winn-Dixie stores
• Check expiration dates on clearance food
• Ask where pending pickup orders will be handled

Amazon Return Kiosks at Winn-Dixie

Selected Winn-Dixie locations in Florida have Amazon return kiosks. Availability varies by store and by the return option provided in the customer’s Amazon account.

Before visiting:

1. Start the return through Amazon.
2. Select an eligible Winn-Dixie kiosk when offered.
3. Save the QR code.
4. Confirm the participating store address.
5. Follow the kiosk instructions.
6. Keep the drop-off confirmation.

Winn-Dixie employees may not be able to change Amazon’s return eligibility, refund amount, or return deadline. Contact Amazon for issues involving the underlying purchase or refund.

How to File a Corporate Complaint With Winn-Dixie

If a local store or online-order team does not resolve the issue:

1. Call Customer Care at 1-844-745-0463.
2. Provide the store number and transaction details.
3. Give the previous store or support case number.
4. Explain the issue in chronological order.
5. Identify every product, charge, employee interaction, or delivery involved.
6. Provide receipts, photographs, tracking records, and screenshots.
7. State the specific resolution you are requesting.
8. Ask whether the complaint will be forwarded to store leadership or another department.
9. Request a corporate case number.
10. Save the response and follow-up date.

Formal written correspondence can be sent to:

The Winn-Dixie Company
5050 Edgewood Court
Jacksonville, FL 32254

Include copies rather than original receipts unless instructed otherwise. Do not mail spoiled food, refrigerated products, medical records, payment cards, or returned merchandise to the corporate office.

Escalating an Unresolved Winn-Dixie Complaint

Depending on the nature of the issue, an unresolved complaint may also be reported to:

• The Better Business Bureau
• A state consumer-protection office
• A state department of agriculture or weights-and-measures agency
• A county or state health department
• The U.S. Food and Drug Administration
• The U.S. Department of Agriculture
• The Consumer Product Safety Commission
• The payment provider for an unauthorized or unresolved transaction

Choose the agency that has authority over the specific issue. A price-scanning complaint, food-safety concern, unauthorized charge, and employment issue may each require a different process.

Winn-Dixie Frequently Asked Questions

What is the Winn-Dixie customer service phone number?

The current primary Winn-Dixie Customer Care Center number is 1-844-745-0463.

Is 1-866-946-6349 still a Winn-Dixie number?

An older Winn-Dixie corporate contact page and the BBB headquarters profile continue to display 1-866-946-6349. Current customer-facing pages direct shoppers to the 844 number.

What are Winn-Dixie customer service hours?

Published Customer Care hours are Monday through Friday from 8:00 AM to 7:00 PM Eastern Time and Saturday from 8:00 AM to 4:00 PM. The center is closed on Sunday.

Does Winn-Dixie offer email support?

Winn-Dixie provides an online contact form rather than prominently publishing a general customer service email address.

How do I contact a local Winn-Dixie?

Use the official store locator to find the location’s telephone number, address, hours, store number, and available departments.

Where is Winn-Dixie headquartered?

Winn-Dixie lists its headquarters at 5050 Edgewood Court, Jacksonville, Florida 32254.

What is the Winn-Dixie headquarters phone number?

The official corporate contact page lists 904-783-5000 as the local headquarters number and 1-800-967-9105 as a headquarters toll-free number.

Who owns or operates Winn-Dixie?

Winn-Dixie operates as a subsidiary of The Winn-Dixie Company. Southeastern Grocers officially adopted The Winn-Dixie Company name in January 2026.

Where does Winn-Dixie currently operate?

The current company describes its core operating area as Florida and southern Georgia. Use the store locator for the current list of locations.

Does Winn-Dixie still have pharmacies?

No. Winn-Dixie closed its retail pharmacies in 2023. Former pharmacy customers can call Customer Care with questions about the closures or prescription transfers.

How do I file a complaint about a Winn-Dixie store?

Speak with the store manager first. If the issue remains unresolved, call 1-844-745-0463 and provide the store number, receipt, date, time, and previous contact information.

How do I report a rude Winn-Dixie employee?

Ask for the store manager or submit a complaint through Customer Care. Include the store, date, time, department, employee name when known, and a factual description of the interaction.

How do I report spoiled food?

Stop consuming the product, preserve the packaging and receipt, take photographs, and contact the store. Escalate the matter to Customer Care if the store does not resolve it.

Will Winn-Dixie refund spoiled food?

Refund or replacement eligibility depends on the product and circumstances. Bring the product, packaging, and receipt to the store’s customer service desk when safe to do so.

How do I report an expired product?

Take a photograph showing the product and date, notify the store manager, and retain the receipt. Provide the store number and product details to Customer Care if necessary.

How do I check Winn-Dixie product recalls?

Visit the official product-recall page and compare the product UPC, lot code, package size, and date with the recall notice.

How do I register for Winn-Dixie Rewards?

Register through the Winn-Dixie app, the rewards website, or in a participating store. Customer Care can assist with completing registration.

Do I need a physical Winn-Dixie rewards card?

No. Customers can scan the barcode in the app or enter the registered phone number at checkout.

How much are Winn-Dixie rewards points worth?

Every 100 points provides $1 in savings on eligible groceries. A minimum balance of 100 points is required for redemption.

When do Winn-Dixie points expire?

Points expire on the final day of the month that is six months after they were earned.

How do I check my Winn-Dixie points?

Check the receipt, mobile app, or rewards account on the Winn-Dixie website.

What should I do if my rewards points are missing?

Keep the receipt and contact Customer Care with the store number, transaction date, rewards account information, and expected points.

Why did my Winn-Dixie points disappear?

The points may have expired, been redeemed, or been connected with another rewards account. Review the account history and contact Customer Care.

How do Winn-Dixie digital coupons work?

Clip the coupon through the app or website before checkout. Enter the registered phone number or scan the rewards barcode when purchasing the qualifying product.

Why did my Winn-Dixie digital coupon not apply?

The coupon may have expired, required a different size or quantity, been connected with another account, or excluded the purchased item. Keep the receipt and a screenshot of the coupon.

Is Winn-Dixie Rewards free?

Yes. Winn-Dixie states that there is no fee for a rewards account or digital coupons.

Does Winn-Dixie offer grocery delivery?

Yes. Delivery and online ordering are available through participating stores and service areas.

Does Winn-Dixie offer curbside pickup?

Pickup availability depends on the selected store. Check the online shopping page or store locator.

How do I track a Winn-Dixie grocery order?

Review the order account and email or text notifications. The order confirmation should contain the available status and support information.

What should I do if an online order is missing items?

Compare the final receipt with the delivered products, review substitution notices, photograph the delivery, and report each charged but missing item.

What should I do if my grocery delivery never arrived?

Check the delivery address, order status, messages, and surrounding delivery areas. Contact online-order support and Customer Care with the order number.

What should I do if frozen food arrived warm?

Do not consume food that may have been stored at an unsafe temperature. Photograph the delivery and report the affected products promptly.

How long does a Winn-Dixie refund take?

The timing depends on the purchase, refund method, payment provider, and whether the refund is issued as store credit or returned to the original payment method. Ask for written confirmation of the approved amount and processing date.

Can I cancel a Winn-Dixie online order?

Cancellation may be available before shopping or fulfillment begins. Open the order account or contact online-order support immediately.

Can I change my delivery address?

Contact support as soon as the error is discovered. Address changes may not be possible after the order enters fulfillment or delivery.

What should I do if a shelf price differs from the register price?

Photograph the shelf tag, keep the receipt, and ask the customer service desk or manager to review the price.

Does Winn-Dixie provide rain checks?

Rain-check availability may depend on the store, product, promotion, and applicable policy. Ask the local customer service desk.

How do I check a Winn-Dixie gift-card balance?

Use the balance-checking option provided with the card or ask the store customer service desk. Keep the card and original activation receipt.

Why is my Winn-Dixie gift card not working?

The card may not have been activated, may have insufficient funds, or may be restricted from the attempted purchase. Ask the store to review the card and keep the receipt.

Can Winn-Dixie gift cards be used for alcohol or lottery tickets?

The official gift-card page lists alcohol, tobacco, lottery purchases, and several other categories among the exclusions.

Can I return an Amazon package at Winn-Dixie?

Selected Florida locations have Amazon return kiosks. The Winn-Dixie location must appear as an eligible option in the customer’s Amazon return process.

Is Winn-Dixie accredited by the Better Business Bureau?

The headquarters profile listed under Southeastern Grocers was not BBB accredited when this information was reviewed.

What is Winn-Dixie’s BBB rating?

The headquarters profile displayed a C+ rating. The profile stated that the rating reflected a pattern of complaints and three unanswered complaints.

Why does the BBB profile say Southeastern Grocers?

The profile retains the former corporate name. Southeastern Grocers officially became The Winn-Dixie Company in January 2026.

Why are Winn-Dixie review ratings low?

Many public reviews focus on unresolved problems rather than ordinary transactions. Common subjects include store service, expired food, pricing, digital coupons, rewards, delivery, and refunds.

Winn-Dixie Compared With Other Supermarkets

Winn-Dixie competes with regional and national supermarket chains such as Publix, Food Lion, Kroger, Aldi, Walmart, and other local grocery stores.

Consumers may compare:

• Weekly sale prices
• Buy-one-get-one-free offers
• Rewards and digital coupons
• Meat, produce, seafood, deli, and bakery quality
• Private-label products
• Online delivery and pickup fees
• Store cleanliness
• Checkout options
• Return and refund procedures
• Customer service responsiveness
• Store locations and operating hours

The lowest advertised price may not provide the best overall value if the product is unavailable, the digital coupon does not apply, or online fees substantially increase the final total.

About Winn-Dixie

Winn-Dixie is an American supermarket brand founded in 1925. It operates neighborhood grocery and liquor stores and provides online grocery ordering and delivery at participating locations.

The company sells produce, meat, seafood, dairy products, frozen food, pantry products, household supplies, pet products, bakery items, deli food, beverages, and selected alcohol products.

Southeastern Grocers officially became The Winn-Dixie Company in January 2026. The current business is based in Jacksonville, Florida, and focuses on Florida and southern Georgia.

Winn-Dixie no longer operates its former in-store pharmacies. Store departments, services, brands, operating hours, and online-shopping availability vary by location.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides an independent rating, review, and comment section where visitors can describe their experiences with Winn-Dixie stores, groceries, rewards, digital coupons, delivery, refunds, employees, gift cards, and customer service.

Note: This website is not associated with, endorsed by, or operated by Winn-Dixie, The Winn-Dixie Company, Southeastern Grocers, Aldi, or any affiliated store, delivery company, or retailer. Phone numbers, customer service hours, corporate names, store locations, rewards terms, ratings, complaint totals, prices, and policies may change. Verify important information through Winn-Dixie’s official website or local store before submitting personal information, traveling to a location, returning a product, or relying on a refund or rewards procedure.