Duracell customers commonly need help reporting leaking batteries, requesting review of a damaged device, resolving unexpectedly short battery life, identifying the correct battery, returning a defective package, or handling an overheated, ruptured, or swallowed battery. For Duracell Consumer Support, call 1-800-551-2355, Monday through Friday from 9:00 a.m.–6:00 p.m. Eastern Time.
Battery-ingestion emergency: If anyone swallows a button or coin battery, call the National Battery Ingestion Hotline immediately at 1-800-498-8666 or Poison Control at 1-800-222-1222. Do not wait for symptoms. Call 911 for trouble breathing, seizure, collapse, or inability to wake the person.
How to Contact Duracell Customer Service
- Duracell Consumer Support: 1-800-551-2355
- Customer-service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time
- Online contact form: Contact Duracell
- Frequently asked questions: Duracell FAQs
- Battery care and disposal: Duracell Battery Care
- Safety and technical data: Duracell Safety Data
- Battery technical specifications: Duracell Technical Data Sheets
- Battery cross-reference chart: Duracell Battery Cross Reference
- National Battery Ingestion Hotline: 1-800-498-8666
- Poison Control: 1-800-222-1222
- Duracell U.S. headquarters: Duracell U.S. Operations, Inc., 135 South LaSalle Street, Suite 2250, Chicago, IL 60603
- Official U.S. company address: The Duracell Company, 14 Research Drive, Berkshire Corporate Park, Bethel, CT 06801
- Official website: Duracell.com
Duracell’s online form is the preferred written-support route. The company does not prominently publish one universal consumer-service email address.
The Chicago and Bethel addresses are not walk-in customer-service counters or automatic product-return destinations. Do not mail batteries, damaged electronics, receipts, or chemical residue unless Duracell provides written shipping and handling instructions.
Best Duracell Support Route by Issue
- Leaking Duracell battery: Preserve the battery, package, receipt, and device and contact Duracell Consumer Support.
- Device damaged by leakage: Photograph the battery compartment and device before cleaning and request a formal claim review.
- Short battery life or dead batteries: Contact Duracell with the battery type, production information, device, and purchase details.
- Ordinary retailer return: Contact Walmart, Amazon, Costco, Target, a drugstore, or the retailer shown on the receipt.
- Overheated, smoking, or ruptured battery: Move away from the hazard, avoid direct contact, and address any immediate fire or medical risk before contacting routine support.
- Swallowed coin or button battery: Call 1-800-498-8666 or 1-800-222-1222 immediately.
- Battery in the nose or ear: Contact the Battery Ingestion Hotline, Poison Control, or an emergency medical provider immediately.
- Rechargeable battery or charger issue: Identify the exact charger and battery models and contact Duracell.
- Automotive, home-energy, or licensed Duracell product: Use the support information printed on that product or warranty.
- Privacy request: Use Duracell’s official privacy contact rather than an ordinary product complaint.
Information to Gather Before Contacting Duracell
- Battery type and size
- Coppertop, Optimum, Rechargeable, Lithium Coin, Specialty, or Hearing Aid product
- Battery number, such as AA, AAA, C, D, 9V, CR2032, CR2025, or CR2016
- Production, date, or lot information printed on the battery or package
- Package UPC
- Purchase date
- Retailer or marketplace seller
- Receipt or online order record
- Device make and model
- Approximate age and value of the device
- Number of batteries used
- Whether different brands, ages, or battery types were mixed
- Date the problem was discovered
- Photographs of the batteries, package, and device
- Repair estimate when requested
- Previous Duracell case number
- The specific resolution being requested
Do not discard the batteries, package, receipt, or damaged device while Duracell is reviewing the complaint unless safety instructions require immediate disposal.
How to Report a Leaking Duracell Battery
Leaking batteries may leave white, gray, crystalline, damp, or corrosive residue around the terminals and battery compartment.
Recommended Steps
- Stop using the device.
- Turn off and disconnect the device from external power.
- Keep children and pets away.
- Photograph the batteries before removing them.
- Photograph the battery compartment and any damaged components.
- Wear household gloves and eye protection.
- Remove the batteries without crushing, puncturing, or dismantling them.
- Place them in a nonmetal container away from heat and combustible material.
- Save the battery package and receipt.
- Call Duracell at 1-800-551-2355.
- Request a Consumer Support case number.
Do not touch leakage with bare hands. Do not place battery chemicals near the eyes or mouth. Wash exposed skin and clothing with soap and water.
How to Clean Alkaline Battery Leakage
Duracell recommends cleaning only when the device can be handled safely.
- Work in a ventilated area.
- Wear household gloves and eye protection.
- Remove the batteries.
- Use a cotton swab or old toothbrush to remove loose residue.
- For alkaline, NiCd, or NiMH leakage, use a small amount of diluted vinegar or lemon juice mixed equally with water, or follow Duracell’s current cleanup instructions.
- Avoid allowing liquid to enter screens, circuit boards, motors, speakers, or other sensitive components.
- Allow the device to dry completely.
- Do not install new batteries until the compartment is clean and dry.
Do not attempt cleanup when the device is connected to electrical power, contains a swollen lithium-ion battery, has fire damage, or requires disassembly that could expose dangerous voltage or chemicals.
Battery Chemicals in the Eyes
Flush the eyes with clean running water for at least 15 minutes and seek immediate medical assistance.
Battery Chemicals Swallowed
Contact Poison Control at 1-800-222-1222 immediately. Do not rely on ordinary customer service for medical treatment instructions.
Duracell Battery Damaged My Device
Contact Duracell before discarding, repairing, or replacing the device.
Document the Claim
- Photograph the batteries in their original positions.
- Photograph the polarity markings.
- Photograph all leakage and corrosion.
- Record the device make and model.
- Record the age and purchase price of the device.
- Save the batteries and original packaging.
- Save the battery and device receipts when available.
- Obtain a written repair estimate when requested.
- Keep all emails and the Duracell case number.
Duracell will determine whether the batteries were defective, whether the usage instructions were followed, and what remedy may apply. Do not assume that every leakage claim automatically qualifies for a replacement device, full retail value, repair reimbursement, or consequential damages.
Do Not Repair the Device Too Early
A repair can remove evidence Duracell needs to evaluate the claim. Ask whether Duracell wants:
- Photographs only
- The batteries returned
- The damaged device returned
- A repair estimate
- Proof of the device’s age or value
- A claim form or signed statement
Why Do Batteries Leak?
Battery leakage can be associated with:
- Leaving depleted batteries in a device
- Long-term storage inside an unused device
- Mixing old and new batteries
- Mixing brands
- Mixing battery chemistries or types
- Incorrect polarity
- Exposure to excessive heat
- Attempting to recharge a non-rechargeable battery
- Short-circuiting the terminals
- Using an incorrect battery size or type
- Physical damage
- Battery or device defects
Replace all batteries in a device at the same time and use the size and type specified by the device manufacturer.
Duracell Batteries Did Not Last as Expected
Battery life depends on more than the brand or package claim. It can be affected by:
- Device power demand
- Continuous versus intermittent use
- Temperature
- Wireless or motorized features
- Screen brightness
- Standby power draw
- Age and storage history
- Mixing batteries
- Poor electrical contacts
- Incorrect battery chemistry
- A defective device
When reporting short life, identify the device, battery type, number of batteries used, operating conditions, approximate runtime, and whether another battery type produced a different result.
Duracell Storage Guarantees
Some Duracell packages and product pages advertise a specific number of years of guaranteed storage life. This means the unopened battery is intended to remain ready for use during the stated storage period when stored correctly.
A storage-life statement does not necessarily mean:
- The battery will power every device for that number of years.
- Every device-damage claim is automatically covered.
- A used battery will retain full capacity until the package date.
- The guarantee applies after improper storage, physical damage, or misuse.
Keep the package showing the applicable storage claim and contact Duracell for review.
Duracell Purchased From a Retailer
The seller generally controls ordinary returns and purchase refunds.
Contact the Retailer For
- Wrong battery size
- Changed-mind return
- Damaged shipping package
- Missing delivery
- Wrong quantity
- Duplicate order
- Price discrepancy
- Refund to the original payment method
- Marketplace-seller dispute
Contact Duracell For
- Leaking battery
- Possible manufacturing defect
- Device damage
- Overheating or rupture
- Short battery life
- Production-code question
- Battery-care or safety information
Do not allow a retailer’s return period to expire while waiting for a manufacturer response when the package remains eligible for an ordinary store return.
Duracell Refund and Replacement Requests
No single public Duracell refund rule applies to every product, retailer, country, and complaint.
Possible outcomes can include:
- Product information
- Retailer referral
- Battery replacement
- Coupon or reimbursement review
- Device-damage claim review
- Request for additional evidence
- Written explanation that the complaint is not covered
A specific outcome is not guaranteed. Keep the case number and ask what documentation Duracell requires.
Duracell Rechargeable Batteries and Chargers
Only recharge batteries specifically marked as rechargeable. Attempting to recharge an alkaline, zinc-carbon, lithium coin, or another non-rechargeable battery can cause leakage, rupture, overheating, fire, or injury.
Rechargeable Battery Precautions
- Use a charger intended for the battery chemistry and size.
- Insert batteries with correct polarity.
- Do not use a damaged charger or power cord.
- Use the charger in a dry indoor location.
- Do not cover the charger while operating.
- Unplug it when charging is complete or when it is not in use.
- Stop charging a battery that leaks, swells, smells unusual, or becomes excessively hot.
- Do not dismantle the charger or batteries.
Rechargeable batteries and chargers can feel warm during normal operation. Excessive heat, smoke, melting, or a strong odor is not normal.
Duracell Lithium Coin and Button-Battery Safety
Coin and button batteries can cause severe or fatal internal injuries when swallowed. Even a battery that appears depleted can remain dangerous.
Emergency Numbers
- National Battery Ingestion Hotline: 1-800-498-8666
- Poison Control: 1-800-222-1222
- Emergency services: 911
Do not wait for coughing, pain, vomiting, or another symptom. Prompt medical evaluation may be required.
Preventing Battery Ingestion
- Keep new and used batteries away from children and pets.
- Keep batteries in their original child-secure packaging.
- Check that battery compartments close securely.
- Use devices with screw-secured or child-resistant compartments where possible.
- Do not leave loose batteries on counters, tables, floors, or nightstands.
- Dispose of used batteries promptly and safely.
- Do not rely only on a bitter coating to prevent ingestion.
Battery Placed in the Nose or Ear
A button battery in the nose or ear can cause tissue damage. Do not attempt repeated removal with household tools. Contact the Battery Ingestion Hotline, Poison Control, or an emergency medical provider immediately.
Duracell Battery Is Hot, Smoking, or Ruptured
Stop using the device when a battery:
- Becomes unusually hot
- Swells
- Leaks
- Hisses
- Ruptures
- Smokes
- Produces a burning or chemical odor
- Melts surrounding plastic
Move people away from the hazard. Avoid inhaling fumes or touching residue. Call emergency services when there is fire, heavy smoke, injury, or an immediate risk to the building.
Do not place a hot or damaged battery in a pocket, ordinary trash container, or pile of other batteries.
Do Not Carry Loose Batteries With Metal Objects
Keys, coins, tools, jewelry, and other metal objects can bridge battery terminals and create a short circuit. This can cause heat, leakage, rupture, or fire.
Store batteries:
- In their original packaging
- At normal room temperature
- In a dry location
- Away from children and pets
- Away from metal objects
- Away from direct sunlight and excessive heat
Mixing Old and New Batteries
Do not mix:
- Old and new batteries
- Different brands
- Alkaline and rechargeable batteries
- Different capacities
- Different battery chemistries
Replace the complete set at the same time. A partially depleted battery can reduce performance and increase leakage or rupture risk.
Installing Batteries Correctly
Follow the device markings for positive and negative polarity.
- Use the exact size and type specified.
- Check that the contacts are clean.
- Insert each battery in the correct direction.
- Do not force a battery into an incorrect compartment.
- Check every battery in devices using three or more cells.
Some devices may appear to operate even when one battery is reversed, but incorrect installation can lead to leakage, rupture, or damage.
Remove Batteries From Unused Devices
Remove batteries when:
- The device will remain unused for several months.
- The batteries are depleted.
- The device is powered primarily by household electricity.
- The device will be stored in a hot location.
- The device is being shipped or placed in long-term storage.
An exception may apply to equipment such as hardwired smoke alarms that require alkaline backup batteries. Follow the device manufacturer’s instructions.
How to Dispose of Duracell Batteries
Battery-disposal rules vary by chemistry and location.
- Check local government disposal requirements.
- Use an approved battery-recycling program where available.
- Recycle rechargeable and lithium-ion batteries.
- Protect terminals when required by the collection program.
- Do not place large quantities of loose batteries together.
- Do not burn batteries.
- Do not dismantle batteries.
- Do not place damaged or recalled lithium-ion batteries in an ordinary recycling box.
Use Call2Recycle or a local household hazardous-waste program to find current options.
Counterfeit or Questionable Duracell Batteries
Batteries from unknown marketplace sellers may be old, improperly stored, relabeled, damaged, or counterfeit.
Warning signs can include:
- Misspelled packaging
- Low-quality printing
- Missing production information
- Damaged seals
- Different batteries inside one package
- Unusually low price
- Seller with no return policy
- Battery dimensions or labels that differ from official product images
Stop using a questionable product and preserve the packaging, seller information, and receipt. Contact the marketplace and Duracell.
Choosing the Correct Duracell Battery
Use the battery size and chemistry specified by the device manufacturer.
Duracell’s current product families include:
- Coppertop alkaline batteries
- Duracell Optimum alkaline batteries
- Rechargeable NiMH batteries and chargers
- Lithium coin batteries
- Specialty alkaline and silver-oxide batteries
- Hearing-aid batteries
- High-power lithium batteries
Use the official cross-reference chart when replacing a specialty battery identified under another manufacturer’s number.
Duracell-Branded Products With Separate Support
The Duracell name also appears on products or services that may be operated, manufactured, or supported through another business.
These can include:
- Automotive batteries
- Home-energy storage systems
- Portable power stations
- Power banks
- Inverters and automotive power accessories
- Licensed charging products
Check the product label, warranty card, manual, receipt, and website printed on the product. The standard Duracell household-battery team may need to refer the customer to a separate manufacturer or support provider.
Fake Duracell Support and Refund Scams
Be cautious of unofficial websites and callers offering battery refunds or device reimbursements.
Warning signs include:
- A request for gift cards or cryptocurrency
- A demand for a bank password
- A request for a one-time verification code
- A promise of reimbursement far above the documented loss
- A fee to open a battery-damage claim
- A request for remote access to a phone or computer
- An unofficial form requesting complete card information
Use Duracell.com and 1-800-551-2355.
How to File a Duracell Complaint
- Identify the battery. Record its size, chemistry, product family, and production information.
- Preserve evidence. Keep the batteries, package, receipt, device, and photographs.
- Address immediate safety concerns. Use Poison Control, emergency services, or appropriate medical help when necessary.
- Contact the retailer. Use the seller for an ordinary return, wrong product, or shipping problem.
- Contact Duracell. Call 1-800-551-2355 or use the official form.
- Request a case number. Keep the complete support history.
- Ask what evidence is required. Do not repair or discard the device too early.
- Request escalation. Ask for Consumer Relations or management review when the claim remains unresolved.
What to Include in a Duracell Complaint
- Battery type and size
- Production or date information
- Package UPC
- Purchase date and retailer
- Device make and model
- Description of the problem
- Number of batteries involved
- Whether batteries were mixed
- Photographs
- Repair estimate when relevant
- Previous Duracell case number
- The specific resolution requested
How to Escalate an Unresolved Duracell Complaint
- Reply through the existing case or call with the case number.
- Ask for Consumer Relations or supervisor review.
- Provide requested photographs and documents privately.
- Ask whether Duracell needs the batteries or device returned.
- Request the decision and reason in writing when possible.
- Keep shipping receipts and tracking.
- Contact the retailer separately when an ordinary return remains available.
- Contact the bank or card issuer for an unauthorized purchase.
Duracell Company and Ownership Information
- Company: The Duracell Company
- U.S. operating company: Duracell U.S. Operations, Inc.
- Parent company: Berkshire Hathaway Inc.
- U.S. headquarters: 135 South LaSalle Street, Suite 2250, Chicago, IL 60603
- Official U.S. company address: 14 Research Drive, Berkshire Corporate Park, Bethel, CT 06801
- Consumer Support: 1-800-551-2355
- Related corporate-office information: Berkshire Hathaway Corporate Office
Duracell’s headquarters and company addresses are not automatic battery-return locations, repair centers, medical-support departments, or walk-in consumer-service counters.
Duracell Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows Duracell with 0 out of 5 stars based on zero reviews.
No Duracell customer reviews have been submitted to this page. There are therefore no visible review dates, favorable themes, complaint themes, leakage experiences, device-damage outcomes, refund results, battery-life reports, or customer-service response patterns to summarize.
The displayed 0 out of 5 reflects the absence of submitted ratings. It should not be interpreted as an actual zero-star verdict assigned by Duracell customers.
Duracell Customer Service Frequently Asked Questions
What is the Duracell customer-service phone number?
Call Duracell Consumer Support at 1-800-551-2355.
What are Duracell customer-service hours?
Duracell currently lists Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time.
Does Duracell have an email address?
Duracell does not prominently publish one universal consumer-service email. Use its official online contact form.
How quickly does Duracell respond to the contact form?
Duracell’s FAQ says its support team aims to respond within approximately 48 hours. Actual response time can vary.
What should I do if a Duracell battery leaked?
Stop using the device, photograph the batteries and compartment, wear gloves and eye protection, preserve the package and receipt, and contact Duracell.
Will Duracell replace a device damaged by leaking batteries?
Duracell must review the batteries, usage, device, and documentation. Do not assume automatic replacement or reimbursement before the claim is evaluated.
Should I clean the device before contacting Duracell?
Photograph the evidence first. Ask Duracell whether it needs the device or batteries preserved before completing a repair or extensive cleanup.
Can I mix old and new batteries?
No. Replace all batteries at the same time and avoid mixing brands, ages, capacities, or chemistries.
Can I recharge Duracell alkaline batteries?
No. Only batteries specifically labeled rechargeable should be charged.
What should I do if a child swallowed a coin battery?
Call the National Battery Ingestion Hotline at 1-800-498-8666 or Poison Control at 1-800-222-1222 immediately. Do not wait for symptoms.
Can Duracell batteries be recycled?
Yes. Use local collection rules and a recognized battery-recycling program. Rechargeable, lithium-ion, lithium, and specialty batteries can require different handling.
Should batteries be stored in a refrigerator?
No. Duracell recommends a dry location at normal room temperature.
Should batteries be removed from unused devices?
Yes. Remove them from devices that will remain unused for several months and remove depleted batteries promptly.
Who owns Duracell?
Duracell is part of Berkshire Hathaway.
Where is Duracell headquartered?
Duracell is headquartered in Chicago. Current company materials identify 135 South LaSalle Street, Suite 2250, Chicago, IL 60603 for Duracell U.S. Operations. Duracell’s website terms separately list 14 Research Drive in Bethel, Connecticut as an official U.S. address.
Related Battery and Retail Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate company contacts, complaint routes, ratings, and customer reviews since 2004.
We are an independent consumer-help website and are not owned or operated by Duracell, The Duracell Company, Duracell U.S. Operations, Berkshire Hathaway, a retailer, marketplace seller, recycling provider, Poison Control, healthcare provider, or financial institution.
Our goal is to help consumers identify the correct support provider, document battery complaints, understand retailer and manufacturer responsibilities, protect private and medical information, and report whether an issue was resolved.
Share Your Duracell Customer Service Experience
Have you contacted Duracell about leaking batteries, device damage, short battery life, a charger, overheated batteries, a refund request, a retailer return, recycling, or lithium coin-battery safety?
Leave a review below and explain:
- Which Duracell product was involved
- The battery size and type
- Approximately when and where it was purchased
- Which device was affected
- Whether the issue involved Duracell or a retailer
- Which support route you used
- Whether a case number was created
- What resolution was offered
- Whether the issue was resolved
Privacy and safety warning: Do not publish home addresses, telephone numbers, personal email addresses, complete receipts, payment information, retailer order numbers, private Duracell case numbers, full device serial numbers, medical records, graphic photographs of chemical burns, or personal information about a child or employee. Call the Battery Ingestion Hotline, Poison Control, or emergency services immediately for a swallowed battery or another urgent hazard.
Page Update Note
This Duracell customer service page was updated on July 24, 2026, to verify the Consumer Support number, current weekday hours, online contact form, expected written-response guidance, Berkshire Hathaway ownership, Chicago headquarters, and Bethel company address; add leakage, device-damage, cleanup, retailer-return, refund, rechargeable-battery, lithium coin-battery, ingestion, overheating, storage, recycling, counterfeit-product, privacy, and complaint-escalation guidance; remove unsupported review claims; and confirm that the live CustomerServiceNumbers.com page currently has no reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Duracell, The Duracell Company, Duracell U.S. Operations, Berkshire Hathaway, any retailer, marketplace seller, battery recycler, device manufacturer, Poison Control, medical provider, emergency service, or financial institution.
This page is provided for informational, complaint, and review purposes only. CustomerServiceNumbers.com cannot test a battery, approve a refund, repair a device, determine the cause of leakage, reimburse device damage, provide chemical cleanup services, treat an injury, respond to a battery ingestion, recycle batteries, or determine whether damaged equipment is safe to operate.
Telephone numbers, hours, addresses, ownership details, product guarantees, storage claims, battery formulations, retailer policies, claim requirements, recycling rules, safety recommendations, and available remedies can change. Confirm important information through Duracell, the product packaging, original retailer, device manufacturer, local recycling authority, Poison Control, and appropriate medical or emergency professionals before taking action.
