Category: Companies Customer Service Information – Reviews

Companies customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Citibank Customer Service: Banking, Cards and Fraud

    Citibank customer service assists customers with checking and savings accounts, debit cards, credit cards, online banking, account restrictions, deposit holds, transfers, Zelle payments, fraud, disputed transactions, mortgages, small-business banking and complaints.

    Citi uses separate support numbers for consumer banking, Citi credit cards, Costco cards, mortgages, small-business accounts and wealth-management relationships. Calling the department responsible for the account can help avoid unnecessary transfers.

    Citibank Customer Service Help by Issue

    • Checking or savings account: Call CitiPhone Banking at 1-888-248-4226.
    • Citi Online or mobile-banking problem: Call 1-800-374-9700.
    • Citi credit card: Call 1-800-950-5114.
    • Lost or stolen debit card: Lock or report the card through Citi Online, the Citi Mobile app or CitiPhone Banking.
    • Lost or stolen credit card: Use Citi’s Replacement Card Center or call the credit-card department immediately.
    • Unauthorized bank transaction: Report it immediately through CitiPhone Banking and preserve the transaction details.
    • Unauthorized credit-card charge: Lock the card and call Citi Card Customer Service.
    • Merchant dispute: Open the transaction through the Citi account and select the available dispute option.
    • Debit-card PIN problem: Change the PIN through an eligible Citi ATM, branch, Citi Online or the Citi Mobile app, or request a PIN mailer.
    • Zelle problem: Call the bank-account support number and identify the payment date, recipient and amount.
    • Wire-transfer concern: Contact Citibank immediately, particularly when fraud or incorrect instructions may be involved.
    • Mortgage question: Call Citi Mortgage rather than ordinary banking or card support.
    • Small-business account: Contact the small-business or CitiBusiness Online department.
    • Unresolved complaint: Obtain a case number, ask for a supervisor and follow the bank’s formal complaint process.

    How to Contact Citibank Customer Service

    Consumer Banking and Online Support

    Citi Credit-Card Support

    Costco Anywhere Visa Support

    Specialized Citi Relationships

    Citi Mortgage Support

    • Citi Mortgage: 1-800-248-4638, also written as 1-800-MORTGAGE
    • Mortgage hours: Monday through Friday, 8 a.m. to 8:30 p.m. Eastern Time; Saturday, 9 a.m. to 6 p.m. Eastern Time
    • Citi mortgage website: Citi home lending

    Citi Small-Business Support

    Citigroup and Citibank Corporate Addresses

    Citigroup Inc. principal executive offices:
    388 Greenwich Street
    New York, NY 10013

    Citibank, N.A. regulatory main office:
    5800 S. Corporate Place
    Sioux Falls, SD 57108

    Citigroup is the parent financial-services company. Citibank, N.A. is its principal banking subsidiary.

    Neither corporate address is the best starting point for fraud, lost cards, deposit disputes or credit-card transactions. Customers should first contact the department responsible for the account.

    Citibank Checking and Savings Customer Service

    Call 1-888-248-4226 for help with consumer checking and savings accounts.

    Banking customer service can assist with:

    • Account balances
    • Pending and posted transactions
    • Debit cards
    • Checks and stop payments
    • Direct deposits
    • ACH transfers
    • Wire transfers
    • Zelle payments
    • Deposit holds
    • Monthly service fees
    • Interest and tax forms
    • Online account access
    • Account restrictions
    • Closing an account

    Have the account information available, but do not provide passwords, verification codes or complete account numbers to someone who contacted you unexpectedly.

    Citibank Account Fees

    Fees can depend on:

    • The checking or savings product
    • Combined average monthly balances
    • The customer’s relationship tier
    • ATM usage
    • Wire transfers
    • Returned deposits
    • Stop-payment requests
    • Foreign transactions

    Before contacting Citi:

    • Review the current statement.
    • Review the applicable fee schedule.
    • Confirm the relationship tier.
    • Check whether the required balance or activity was met.
    • Save any promotional or account-opening terms.

    Ask Citi to identify the exact account term supporting the fee.

    A discretionary fee adjustment is not guaranteed.

    Unexpected Monthly Service Fee

    A monthly service fee may appear when:

    • The combined balance fell below a required amount.
    • An eligible linked account was closed or unlinked.
    • A promotional waiver expired.
    • The account changed products.
    • The customer’s relationship tier changed.

    Ask Citi to compare the current statement period with the previous period and explain which balance or eligibility requirement was not met.

    Lost or Stolen Citibank Debit Card

    Report a missing debit card immediately through:

    • The Citi Mobile app
    • Citi Online
    • The telephone number printed on the back of another Citibank Banking Card
    • 1-888-248-4226

    Take these steps:

    1. Lock or report the card.
    2. Review pending and posted transactions.
    3. Report unauthorized activity.
    4. Change the Citi Online password.
    5. Secure the connected email account.
    6. Review saved transfer recipients and contact information.

    Canceling a debit card does not automatically close the checking account.

    Update recurring payments after receiving the replacement card.

    Citibank Debit-Card PIN Help

    A Citibank Banking Card PIN can generally be changed:

    • At an eligible Citibank ATM
    • At a Citibank branch
    • Through Citi Online
    • Through the Citi Mobile app

    If the PIN cannot be changed through those methods, contact the number printed on the back of the card and ask whether Citi can issue a PIN mailer.

    The PIN mailer contains a system-generated PIN that must be activated according to Citi’s instructions.

    Never provide a debit-card PIN or one-time security code to a telephone caller, text sender or email correspondent.

    Unauthorized Citibank Debit or Bank Transactions

    Report an unauthorized transaction immediately by calling:

    1-888-248-4226

    Gather:

    • The transaction date
    • The amount
    • The merchant or recipient
    • Whether the transaction is pending or posted
    • Whether the card remains in your possession
    • Whether another authorized user could have made it
    • Any related text, email or telephone message

    Prompt reporting matters. Citi’s deposit-account agreement includes specific deadlines and potential liability rules for lost access devices and unauthorized electronic transfers.

    Do not wait for several unauthorized transactions to appear before contacting the bank.

    Bank Fraud Versus Merchant Dispute

    Report possible fraud when:

    • You did not authorize the transaction.
    • No authorized account user made it.
    • Your debit card, banking credentials or account information may have been stolen.

    A merchant dispute may be more appropriate when:

    • You recognize the merchant.
    • You authorized the transaction.
    • The amount is incorrect.
    • A promised refund was not received.
    • Goods or services were not provided.

    Tell Citi accurately whether the transaction was unauthorized or whether the disagreement concerns the merchant’s performance.

    Citibank Deposit Holds and Missing Deposits

    A deposited check may be held because of:

    • The check amount
    • The age of the account
    • Account history
    • Repeated overdrafts
    • Reasonable concerns that the check may not be paid
    • A returned or altered check
    • Emergency or system conditions

    Review the deposit receipt or mobile-deposit confirmation for the expected availability date.

    Ask Citibank:

    • How much is available immediately
    • When the remainder should become available
    • Why the hold was placed
    • Whether additional verification is needed
    • Whether the check was returned

    Funds appearing in an available balance do not always mean that a deposited check has finally cleared.

    Mobile Deposit Is Missing

    Keep:

    • The original check
    • The mobile-deposit confirmation
    • Images of the front and back
    • The submission date and amount
    • The account used

    Do not deposit the check again unless Citi confirms that the original deposit failed.

    Citibank ATM Complaints

    Contact Citi when:

    • An ATM did not dispense cash.
    • The wrong amount was dispensed.
    • A cash deposit was not credited correctly.
    • The ATM retained the card.
    • An unfamiliar ATM withdrawal appears.
    • An ATM fee appears incorrect.

    Record:

    • The ATM location
    • The date and time
    • The amount requested
    • The amount received
    • The ATM identification number
    • The receipt

    Call 911 for an emergency or crime occurring at an ATM.

    Citibank Transfers, Wires and Zelle

    Before reporting a transfer problem, gather:

    • The date
    • The amount
    • The sender and recipient
    • The confirmation or reference number
    • The expected delivery date
    • Whether the transfer is pending, completed, canceled or returned

    Contact Citi immediately when:

    • A wire was sent using fraudulent instructions.
    • An unauthorized recipient was added.
    • A Zelle payment was not authorized.
    • The receiving account information was incorrect.
    • An account takeover may have occurred.

    Bank wires and many person-to-person payments can be difficult or impossible to reverse after completion.

    Citibank Zelle Support

    Call 1-800-374-9700 for help with a Zelle transaction connected to a Citibank account.

    Citi provides around-the-clock customer service for the Zelle service.

    A payment to the wrong person may not be recoverable merely because the sender made a typing error. Contact Citi and the recipient immediately.

    Zelle Purchase Scam

    Zelle is intended for payments to people and organizations the sender knows and trusts.

    Be cautious when a stranger demands Zelle payment for:

    • A vehicle
    • An apartment deposit
    • A pet
    • Event tickets
    • Online merchandise
    • A job or business opportunity

    Report qualifying unauthorized activity and suspected imposter scams promptly. Whether reimbursement applies depends on the facts, account terms and applicable law.

    Citibank Account Restricted, Frozen or Closed

    Citibank may restrict an account while reviewing:

    • Identity information
    • Unusual transactions
    • Deposits
    • Suspected fraud
    • Legal orders
    • Account terms
    • Required tax or ownership documentation

    Ask:

    • Which department controls the restriction
    • What documentation is required
    • How documents should be submitted securely
    • Whether scheduled payments will continue
    • Whether deposits and direct deposits will be accepted
    • When the account will be reviewed again
    • How remaining funds will be returned if the account closes

    Do not send identity documents through an unverified email address or text-message link.

    Citi Credit-Card Customer Service

    Call 1-800-950-5114 for an ordinary Citi-branded consumer credit card.

    Card support may assist with:

    • Balances and available credit
    • Payments
    • Due dates
    • Interest and fees
    • Lost or stolen cards
    • Fraud and disputes
    • Authorized users
    • Credit limits
    • Balance transfers
    • Rewards
    • Account closure
    • Credit reporting

    For a retailer-branded or partner card, use the telephone number printed on the back of that card. The correct number may differ from the general Citi Cards line.

    Lost or Stolen Citi Credit Card

    Report the card through:

    • The Citi Mobile app
    • Citi Online
    • Citi’s Replacement Card Center
    • 1-800-950-5114

    Citi may close the affected card number and issue a replacement.

    After replacement:

    • Update recurring subscriptions.
    • Update digital wallets.
    • Review recent transactions.
    • Confirm authorized-user cards.
    • Monitor the account for additional activity.

    Citi Credit-Card Fraud

    Citi’s Fraud Early Warning service may contact a cardholder by text, email, telephone or postal mail.

    Citi currently identifies:

    • Fraud Early Warning text short code: 95686
    • Fraud Early Warning email: citicards@info3.citibank.com

    Citi says it will not ask for confidential information such as a password or Social Security number by text or email.

    When uncertain, do not reply to the message. Call the number printed on the back of the card or 1-800-950-5114.

    Possible Citi Account Takeover

    Warning signs include:

    • An unfamiliar mailing address
    • A telephone number you did not add
    • A new authorized user
    • A replacement card you did not request
    • A cash advance or balance transfer
    • Password-reset messages
    • Verification codes you did not request

    Change the Citi and email passwords and contact Citi immediately.

    How to Dispute a Citi Credit-Card Charge

    A dispute may be appropriate when:

    • The merchant charged the wrong amount.
    • The same transaction appears twice.
    • The merchandise was not delivered.
    • The service was not provided.
    • A subscription continued after cancellation.
    • A promised refund did not appear.
    • The merchandise was materially different from what was promised.

    To begin:

    1. Sign in to Citi.
    2. Open the credit-card account.
    3. Select the transaction.
    4. Choose the available dispute or report-a-problem option.
    5. Answer the questions.
    6. Upload supporting evidence.
    7. Save the confirmation or case number.

    Contact the merchant first when appropriate and retain:

    • Receipts
    • Cancellation confirmations
    • Refund promises
    • Emails and chat transcripts
    • Shipping records
    • Photographs

    Use the billing-error address printed on the current credit-card statement when sending a formal written dispute. Sending it to the wrong Citi address can delay the investigation.

    Fraud Claim Versus Billing Dispute

    Use the fraud process when nobody authorized on the account made the purchase.

    Use a merchant dispute when you recognize the purchase but disagree with the amount, product, service, cancellation or refund.

    Choosing the correct category helps Citi investigate the claim properly.

    Citi Credit-Card Payments and Late Fees

    Card payments can generally be made through:

    • Citi Online
    • The Citi Mobile app
    • AutoPay
    • Telephone banking
    • A mailed payment

    Use the payment address printed on the current statement because mailing addresses can vary by card product.

    A late fee or returned-payment issue may result from:

    • A payment submitted after the cutoff time
    • A returned bank payment
    • AutoPay being set below the required amount
    • An expired or closed payment account
    • A recently changed due date
    • A payment applied to another account

    Save the payment confirmation and bank record.

    Ask Citi to explain the fee and whether an adjustment is available. A reversal is not guaranteed.

    Citi AutoPay Problems

    Review AutoPay after:

    • Changing bank accounts
    • Receiving a replacement card
    • Changing the due date
    • Converting to another Citi card product
    • Closing an account

    Making a separate manual payment may not automatically cancel a scheduled AutoPay transaction.

    Citi Rewards and ThankYou Points

    Contact Citi Cards when:

    • Points are missing.
    • A redemption did not process.
    • A statement credit is missing.
    • An airline or hotel transfer is delayed.
    • A returned purchase changed the rewards balance.
    • An account closure affected rewards.

    Before calling:

    • Confirm the purchase was eligible.
    • Check whether the transaction is still pending.
    • Review returns and adjustments.
    • Save the offer or promotional terms.

    Rewards rules vary by card.

    Citi Mortgage Customer Service

    Call 1-800-248-4638 for Citi mortgage products and applications.

    Mortgage customers may need help with:

    • Applications and preapproval
    • Required documents
    • Closing schedules
    • Payments
    • Escrow
    • Taxes and insurance
    • Payoff statements
    • Loan servicing
    • Payment assistance

    Existing borrowers should also use the servicer and telephone number shown on the current mortgage statement. Citi may not service every mortgage it originated.

    Mortgage Payment Difficulty

    Contact the mortgage servicer before missing additional payments.

    Ask about:

    • Temporary payment assistance
    • Forbearance
    • Repayment plans
    • Loan modification review
    • Required financial documents
    • Credit-reporting consequences
    • Foreclosure or legal deadlines

    Mortgage-assistance decisions depend on the loan, investor requirements, account history and applicable law.

    Citi Small-Business Banking

    Small-business customers can call 1-877-528-0990 for account assistance.

    CitiBusiness Online customers can call 1-800-285-1709, option 1.

    Business support may help with:

    • Checking and savings accounts
    • Online access
    • Business debit cards
    • ACH origination
    • Bill payments
    • Positive Pay
    • Controlled disbursement
    • Lockbox services
    • Authorized users
    • Transaction investigations

    For a business credit card, use the telephone number printed on the card.

    Business Account Security

    Contact Citi immediately if:

    • An unfamiliar user appears.
    • A wire or ACH payment was not authorized.
    • A Positive Pay exception was handled incorrectly.
    • Online credentials may have been exposed.
    • A vendor’s payment instructions changed unexpectedly.

    Business-email-compromise fraud can involve legitimate-looking messages directing a business to send funds to a criminal’s account. Verify payment changes through a separately confirmed telephone number.

    Citibank Login and Password Problems

    Try:

    1. Confirming the correct User ID.
    2. Using Citi’s password-recovery process.
    3. Checking whether the telephone number and email address are current.
    4. Trying a previously trusted device.
    5. Updating the Citi Mobile app.
    6. Clearing browser cookies or using another browser.
    7. Calling Citi Online support at 1-800-374-9700.

    Do not create a second online profile merely because an existing account is difficult to access.

    A recurring requirement to reset the password can indicate an account-profile, device, browser or security problem that should be documented and escalated.

    Citibank Scams and Impersonation Fraud

    Be suspicious of anyone claiming:

    • You must pay a fee to receive an ATM card or PIN.
    • A Citi representative needs a verification code.
    • You must transfer money to a “safe” account.
    • A refund requires a gift card or cryptocurrency payment.
    • A bank employee needs remote access to your device.
    • Documents or funds are being held until another fee is paid.

    Citi does not require a customer to pay a stranger for a temporary PIN.

    One recent review on the related COH page describes people claiming to be Citibank officials who allegedly demanded additional payment to release a PIN. This strongly resembles an impersonation or advance-fee scam rather than a normal Citibank procedure.

    What to Do After a Suspicious Citi Message

    1. Do not use the telephone number or link in the message.
    2. Call the verified number on the card or statement.
    3. Change the Citi password.
    4. Secure the connected email account.
    5. Review recent transactions and profile changes.
    6. Report unauthorized activity.
    7. Contact the payment provider if money was sent.

    Do not provide:

    • A password
    • A one-time verification code
    • A debit-card PIN
    • A complete Social Security number
    • Remote access to a device

    How to Escalate a Citibank Complaint

    1. Contact the correct department. Banking, credit cards, mortgages and business accounts use different systems.
    2. Use secure messaging. Send account-specific details through Citi Online or the Citi Mobile app when available.
    3. Request a case number. Record the representative’s name, department, date and promised action.
    4. Ask for a supervisor. Explain what remains unresolved.
    5. Submit supporting documents. Use Citi’s secure upload or the address provided for the specific dispute.
    6. Request the decision in writing. Ask for the account term or evidence supporting the bank’s decision.
    7. Follow formal deadlines. Debit-card, electronic-transfer, credit-card and credit-reporting disputes have different time limits.
    8. Contact the appropriate regulator when necessary. Citibank, N.A. is a national bank regulated by the Office of the Comptroller of the Currency.

    Bank-Account Error and Bill-Payment Correspondence

    For certain bank-account, bill-payment or consumer-reporting inquiries, Citi’s current deposit agreement provides dedicated San Antonio mailing addresses.

    Use the exact address provided in the account agreement, statement or Citi instructions for the type of error involved. Sending a dispute to the corporate headquarters can delay it.

    Information to Include in a Citibank Complaint

    Include:

    • A partially masked account number
    • The account or product type
    • The transaction or incident date
    • A concise timeline
    • Previous case numbers
    • Names or departments contacted
    • Copies of supporting evidence
    • The exact resolution requested

    Do not mail original documents unless Citi specifically requires them.

    External Banking Complaint Options

    When Citi has not resolved a qualifying complaint, consumers may consider:

    Contact Citi first and preserve the bank’s response, case numbers and supporting records.

    Citibank Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Citibank with a rating of 3.0 out of 5 stars based on two reviews.

    Both reviews were submitted in 2014, so the rating is a small and dated sample rather than a current measurement of Citibank customer satisfaction.

    The CSN reviews describe:

    • Debit-card PIN difficulty: One customer reported being transferred repeatedly while trying to learn how to establish a PIN.
    • Fees and customer communication: Another reviewer complained about disputed fees and the explanations provided by customer service.

    More recent reviews on the related CorporateOfficeHeadquarters.com Citibank page describe:

    • Repeated login and password problems
    • Difficulty reaching a representative who could resolve a complex card issue
    • Limited assistance from a local branch after an account was opened
    • Longtime customers considering moving their accounts
    • A possible Citibank impersonation and advance-fee scam

    These are individual reports and do not establish that every Citibank customer will experience the same problem.

    What to Include in Your Citibank Review

    A useful review should explain:

    • Whether the issue involved banking, a credit card, mortgage or business account
    • The date the problem began
    • Which support number or branch was used
    • Whether a case or dispute number was provided
    • What documentation was submitted
    • What resolution Citi offered
    • How long the process took
    • Whether the issue was ultimately resolved

    Do not include complete account or card numbers, PINs, passwords, verification codes, Social Security numbers, bank statements or private addresses.

    Citibank Customer Service Frequently Asked Questions

    What is Citibank’s customer-service phone number?

    Call 1-888-248-4226, also written as 1-888-CITIBANK, for consumer checking, savings and debit-card support.

    What is the Citi Online customer-service number?

    Call 1-800-374-9700 for Citi Online and related digital-banking assistance.

    What is Citi’s credit-card customer-service number?

    Call 1-800-950-5114 for ordinary Citi-branded consumer credit cards.

    Is Citibank customer service available 24 hours?

    Consumer banking, Citi Online, Citi Cards and CitiBusiness Online provide 24-hour telephone assistance. Mortgage, branch and some specialized department hours vary.

    How do I report a lost Citibank debit card?

    Use Citi Online, the Citi Mobile app, the number printed on the card or 1-888-248-4226.

    How do I report a lost Citi credit card?

    Use Citi’s Replacement Card Center or call 1-800-950-5114.

    How do I change a Citibank debit-card PIN?

    Use an eligible Citi ATM, branch, Citi Online or the Citi Mobile app. Call the number on the card if a PIN mailer is needed.

    How do I dispute a Citi credit-card transaction?

    Sign in, select the transaction and use the dispute option. Use the fraud process only when the transaction was not authorized by anyone on the account.

    How do I report an unauthorized Citibank bank transaction?

    Call 1-888-248-4226 immediately and provide the transaction date, amount and recipient or merchant.

    What is the Costco Anywhere Visa support number?

    Call 1-855-378-6467 for the consumer card or 1-855-378-6468 for the business card.

    What is Citi Mortgage’s customer-service number?

    Call 1-800-248-4638, also written as 1-800-MORTGAGE.

    What is CitiBusiness Online’s support number?

    Call 1-800-285-1709, option 1.

    How do I contact Citibank from outside the United States?

    Consumer banking customers can call collect at 1-210-677-0065. Citi credit-card customers can call collect at 1-605-335-2222.

    Where is Citibank headquartered?

    Citigroup’s principal executive offices are at 388 Greenwich Street, New York, NY 10013. The FDIC lists Citibank, N.A.’s regulatory main office at 5800 S. Corporate Place, Sioux Falls, SD 57108.

    What is Citigroup’s corporate phone number?

    Citigroup’s corporate telephone number is 1-212-559-1000. Ordinary account problems should begin with customer service.

    How Citibank Compares With Other Banks

    When comparing banks, consider:

    • Account fees
    • Interest rates
    • Branch and ATM access
    • Fraud handling
    • Deposit availability
    • Credit-card rewards
    • Digital tools
    • Access to knowledgeable representatives

    Related Citibank and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Citigroup Inc., Citibank, N.A., Citi Cards, Citi Mortgage or any Citi affiliate.

    Because Citibank uses different numbers for banking, credit cards, mortgages, Costco cards and business accounts, we identify the correct department rather than presenting one number as universal customer service.

    Our goal is to help consumers protect their accounts, document disputes, use the correct complaint process and report whether the company resolved the problem.

    Share Your Citibank Customer Service Experience

    Have you contacted Citibank about a checking account, savings account, debit card, PIN, deposit hold, transfer, wire, Zelle payment, credit card, disputed charge, mortgage, business account, login problem or fraud claim?

    Leave a review below and explain what happened, which department or branch you contacted, whether a case or dispute number was provided, what documentation was requested, how long the process took and whether Citibank ultimately resolved the issue.

    Do not include complete account or card numbers, PINs, passwords, verification codes, Social Security numbers, bank statements, private addresses or other sensitive information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Citigroup Inc., Citibank, N.A., Citi Cards, Citi Mortgage or any Citi affiliate. Citibank does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

    The information on this page is general consumer information and is not legal, financial, tax or credit advice. Account agreements and applicable law control.

  • Coby Customer Service, Warranty, Returns and Product Support

    Coby customers may need help with a defective speaker, headphones that will not pair, a scale that displays an error, a missing appliance part, a charging problem, a warranty request, a retailer return, or an older Coby device that is no longer supported. The correct contact depends on the product category, model number, purchase date, seller, and company named on the packaging or warranty.

    Coby remains an active consumer-products brand, but the former Coby Electronics Corporation is not the current operator. The COBY name is now owned and managed through Equity Brands, which provides current product-support routes for Coby and other brands.

    How to Contact Coby Customer Service

    Phone-number clarification: Coby’s current contact page labels 1-855-855-0294 as appliance support. It should not be described as a guaranteed support number for every Coby speaker, headphone, television, tablet, camera, accessory, scale, or older electronic device.

    Corporate-address clarification: The Equity Brands address is a corporate contact location. It is not a verified walk-in repair center, retail store, product-return warehouse, replacement-parts counter, or guaranteed destination for warranty shipments.

    Is Coby Electronics Still in Business?

    The original Coby Electronics Corporation is no longer the company operating the brand. However, Coby continues as an active consumer-products brand owned by Equity Brands.

    Current Coby-branded categories include:

    • Earbuds and headphones
    • Bluetooth speakers
    • Boomboxes and CD players
    • Speaker systems and sound bars
    • Clock radios and voice recorders
    • Dash cameras and electronic accessories
    • Kitchen and bathroom scales
    • Personal-care and grooming products
    • Travel and household accessories

    Because Coby is used across different product categories, the company responsible for manufacturing, importing, selling, or warranting a particular item may vary. Check the product label, packaging, manual, receipt, warranty card, and retailer listing before requesting support.

    Do Not Use the Old Coby Contact Information

    Older websites and product manuals may display:

    • Old telephone number: 1-800-727-3592
    • Old address: 1991 Marcus Avenue, Suite 205, Lake Success, NY 11042

    These details are not listed on the current official Coby or Equity Brands support pages and should not be presented as current customer-service or headquarters information.

    Use the current product-support routes and verify which company is named on the product before mailing anything or disclosing account information.

    Best Coby Support Route by Product

    • Kitchen scale or kitchen product: Email kitchensupport@cobyusa.com.
    • Appliance or personal-care product: Call 1-855-855-0294 or email service@equitybrands.com.
    • Headphones, speaker, radio, or other electronic product: Submit an Equity Brands support request and include the complete model number and seller information.
    • Retail order, shipping, or delivery problem: Contact the retailer or marketplace shown on the receipt.
    • Store return or refund: Review the seller’s return policy and return deadline.
    • Warranty question: Check the warranty statement for the exact product before contacting support.
    • Protection plan: Contact the company named on the protection-plan contract.
    • Missing manual: Search the model number on the official Coby website and contact product support if no manual is available.
    • Safety concern or recalled product: Stop using the item when necessary and check the U.S. Consumer Product Safety Commission recall database.
    • Older pre-2013 Coby product: Identify the retailer, model, recall status, and any current replacement-parts options. Do not assume the current brand owner is responsible for an old warranty.

    Information to Gather Before Contacting Coby

    Have the following information ready:

    • Complete product model number
    • Serial number, shared only through a private official support route
    • Product category
    • Retailer or marketplace
    • Purchase date
    • Order or receipt number
    • Description of the problem
    • Exact error message or indicator-light pattern
    • Steps already taken
    • Photographs or a short video when requested
    • Warranty statement or product manual
    • The resolution being requested

    Do not send a complete payment-card number, password, Wi-Fi password, government identification document, or unrelated personal information.

    Coby Warranty Help

    Coby warranty coverage is not identical for every product. The warranty may depend on:

    • The product category and model
    • The company that manufactured or imported it
    • The seller
    • The purchase date
    • Whether the product was new, used, refurbished, or open-box
    • The country where it was purchased
    • Whether the purchaser has a receipt
    • The written warranty included with the product

    Some current Coby kitchen and bathroom scale listings advertise lifetime warranties. That statement applies only where it appears in the product information or warranty documentation. It should not be interpreted as a lifetime warranty for every Coby product.

    How to Submit a Coby Warranty Request

    1. Locate the model number and product label.
    2. Find the receipt or retailer order confirmation.
    3. Review the warranty card, manual, and product listing.
    4. Photograph the product and alleged defect.
    5. Contact the support route for that product category.
    6. Ask whether troubleshooting is required before a claim can be opened.
    7. Request a case or ticket number.
    8. Ask whether the product must be returned and who pays shipping.
    9. Do not ship the product until written return instructions are provided.
    10. Save tracking and delivery confirmation.

    A support request does not guarantee repair, replacement, reimbursement, return shipping, or warranty approval. Eligibility depends on the applicable written terms and supporting documentation.

    Older Coby Product Warranties

    Consumers with older Coby products should not assume that the current Coby brand owner will honor warranties issued by the former Coby Electronics Corporation.

    When an older device fails:

    • Check whether the retailer sold a separate protection plan.
    • Check whether the product is subject to a safety recall.
    • Ask the current support team whether documentation or parts remain available.
    • Compare repair costs with the cost of replacement.
    • Do not use unsafe, swollen, overheating, sparking, or fire-damaged electronics.

    Coby Returns, Exchanges and Refunds

    The company responsible for a return is usually determined by where the product was purchased.

    Product Purchased From a Retailer or Marketplace

    Contact the retailer for:

    • Order cancellation
    • Delivery problems
    • Wrong or missing products
    • Shipping damage
    • Returns within the retailer’s return period
    • Marketplace refunds
    • Seller disputes

    Keep the packaging, receipt, accessories, manuals, cables, adapters, batteries, and promotional items until the return is completed.

    Product Purchased Through a Third-Party Seller

    A third-party marketplace seller may be responsible for the order even when the product carries the Coby name. Confirm whether the seller, marketplace, Equity Brands, a licensee, or a protection-plan provider is handling the claim.

    Do not ship a Coby product to the Equity Brands corporate address unless support has provided written authorization and the correct return destination.

    Refund Eligibility

    A refund is not guaranteed merely because a product is defective or unwanted. Eligibility may depend on:

    • The seller’s return period
    • The product’s condition
    • Whether the package was opened
    • Missing accessories or packaging
    • Proof of purchase
    • Shipping damage documentation
    • Warranty terms
    • Marketplace rules
    • Applicable consumer-protection law

    Coby Headphones and Earbuds Troubleshooting

    For Bluetooth headphones or earbuds that will not connect:

    1. Charge the headphones, earbuds, and charging case fully.
    2. Remove the Coby device from the phone’s saved Bluetooth list.
    3. Turn off Bluetooth on nearby devices that may reconnect automatically.
    4. Place both earbuds in the charging case when applicable.
    5. Follow the model-specific reset procedure.
    6. Restart the phone or tablet.
    7. Turn Bluetooth back on and pair the product again.
    8. Test the product with another compatible device.

    Do not assume that reset instructions for one Coby model apply to another. Incorrect button combinations can change pairing modes or settings.

    Only One Coby Earbud Works

    • Clean the charging contacts carefully.
    • Confirm that both earbuds are charging.
    • Forget the Bluetooth connection.
    • Reset and re-pair both earbuds as a set.
    • Check the phone’s left-right audio balance.
    • Test another audio source.

    Coby Speaker Troubleshooting

    If a Coby speaker will not turn on or charge:

    • Try a compatible cable and power source.
    • Inspect the charging port for visible damage or debris.
    • Allow the battery to charge for the period stated in the manual.
    • Check whether a charging indicator appears.
    • Disconnect other paired devices.
    • Perform only the model-specific reset procedure.

    Stop charging or using the speaker if it becomes unusually hot, swells, smells burned, leaks, sparks, or shows battery damage.

    Coby Scale Troubleshooting

    For a Coby kitchen or bathroom scale that appears inaccurate:

    1. Place the scale on a hard, level surface.
    2. Replace the batteries with the type specified by the manufacturer.
    3. Confirm that shipping tabs or insulating strips were removed.
    4. Allow the display to return to zero before weighing.
    5. Check the selected unit of measurement.
    6. Do not exceed the stated weight capacity.
    7. Move the scale away from carpet or an uneven floor.
    8. Follow the model’s calibration or reset instructions.

    Body-composition scales are consumer wellness devices and are not substitutes for professional medical diagnosis. Follow product warnings involving pacemakers or other implanted medical devices.

    Coby Grooming and Personal-Care Product Help

    For a trimmer, shaver, grooming tool, or other personal-care product:

    • Confirm that the correct battery or charger is being used.
    • Clean the product according to the manual.
    • Do not immerse a product unless it is specifically rated for water exposure.
    • Inspect blades and attachments for damage.
    • Stop use if the product overheats, sparks, or damages skin.
    • Ask support whether replacement blades or attachments are available for the model.

    Coby Product Recall and Safety Information

    Consumers can search for Coby recalls through the U.S. Consumer Product Safety Commission recall database.

    A 2013 recall involved certain Coby 32-inch flat-screen televisions with model number TFTV3229 and specific serial-number patterns. The recalled televisions could overheat, smoke, or catch fire.

    Consumers with a potentially affected television should:

    1. Turn off and unplug the television.
    2. Check the complete model and serial number.
    3. Review the current CPSC recall notice.
    4. Follow the remedy instructions for the retailer involved.
    5. Do not continue using a product contrary to a fire-safety warning.

    The existence of one recall does not mean that every Coby television or electronic product is recalled. Verify the exact model and serial number.

    How to Escalate a Coby Support Complaint

    1. Identify the product category, model number, seller, and purchase date.
    2. Determine whether the issue belongs to the retailer, Coby product support, Equity Brands, a licensee, or a protection-plan provider.
    3. Submit a written support request with photographs and proof of purchase.
    4. Ask for a ticket or reference number.
    5. Request the warranty provision or return policy being applied.
    6. Ask for the correct return address before shipping anything.
    7. Keep all emails, receipts, photographs, tracking records, and delivery confirmations.
    8. Follow up in the same support thread.
    9. Contact the retailer or marketplace when it processed the sale.
    10. Use the CPSC reporting system when the issue may involve a product-safety hazard.
    11. Consider a state consumer-protection agency or payment-dispute route when a documented billing or merchandise problem remains unresolved.

    The Equity Brands corporate number may be appropriate for corporate inquiries, but it is not a guaranteed warranty-approval, repair, refund, or executive-resolution line.

    Coby Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero published Coby reviews. The displayed 0 out of 5 rating reflects that no ratings have been submitted; it is not a zero-star customer verdict.

    Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify reliable patterns involving Coby product quality, warranty handling, returns, refunds, technical support, replacement parts, or customer-service responsiveness.

    Related Electronics Customer Service Resources

    Coby Customer Service Frequently Asked Questions

    What is the current Coby customer-service number?

    Coby’s official contact page lists 1-855-855-0294 for appliance support. It does not currently publish one universal telephone number for every Coby product category.

    Is 1-800-727-3592 still the Coby support number?

    The number does not appear on the current official Coby or Equity Brands support pages and should not be relied upon as current support information.

    Who owns Coby?

    Equity Brands identifies itself as the owner of the COBY name and includes Coby in its current brand portfolio.

    Is the old Coby Electronics Corporation still operating?

    No. The former company is no longer the current Coby operator. The brand continues under Equity Brands.

    How do I contact Coby kitchen-product support?

    Email kitchensupport@cobyusa.com.

    How do I contact Coby appliance support?

    Call 1-855-855-0294 or email service@equitybrands.com.

    Does every Coby product have a lifetime warranty?

    No. Some current Coby scale listings advertise lifetime warranties, but coverage varies by product. Check the warranty for the exact model.

    Who handles a Coby return?

    The retailer or marketplace usually handles returns made during its return period. A manufacturer or warranty provider may handle an eligible defect after the retailer’s return period ends.

    Can I return a Coby product to the corporate address?

    Do not send a product to the corporate address unless official support provides written authorization and confirms the correct return destination.

    Where can I check for Coby recalls?

    Search the U.S. Consumer Product Safety Commission recall database using the brand and complete model number.

    What information should I include in a support request?

    Include the model number, purchase date, retailer, receipt, description of the problem, troubleshooting performed, and photographs when relevant. Share the full serial number only through a private official support route.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by Coby, Equity Brands, the former Coby Electronics Corporation, a Coby licensee, retailer, marketplace, manufacturer, warranty administrator, or government regulator.

    Our goal is to help consumers distinguish current support channels from obsolete information and identify whether a product problem belongs to the brand owner, manufacturer, licensee, retailer, marketplace, protection-plan company, or safety regulator.

    Share Your Coby Customer Service Experience

    Have you contacted Coby, Equity Brands, a retailer, or a marketplace about headphones, speakers, a scale, an appliance, a grooming product, a warranty claim, a return, missing parts, or a safety concern? Share the product model, which support route you used, whether you received a ticket number, and whether the issue was resolved.

    Privacy and moderation warning: Do not include your home address, telephone number, private email address, complete order number, payment-card information, account password, return tracking number, full serial number, Wi-Fi credentials, Bluetooth pairing code, receipt containing personal information, or photographs showing private household details. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, copyrighted material, and unsupported allegations.

    Page Update Note

    This Coby customer-service page was reviewed and updated on July 24, 2026. The update confirms that Coby remains an active brand owned by Equity Brands; removes the unverified old support number and former Lake Success address; adds current kitchen, appliance, email, and online support routes; distinguishes the current brand from the former Coby Electronics Corporation; adds product-specific warranty, return, troubleshooting, recall, safety, and escalation guidance; and removes unsupported customer-review claims.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Coby, Equity Brands, the former Coby Electronics Corporation, any Coby manufacturer or licensee, retailer, marketplace, seller, warranty administrator, protection-plan provider, payment processor, or the U.S. Consumer Product Safety Commission.

    Coby and Equity Brands do not provide customer support through this website. Product availability, manufacturers, licensees, telephone numbers, email addresses, support hours, warranty terms, return policies, replacement-parts availability, corporate addresses, recall remedies, and escalation procedures can change. Verify important information through the current official support route, product documentation, seller, warranty provider, or regulator.

    CustomerServiceNumbers.com cannot diagnose a product, approve warranty coverage, issue a refund, authorize a return, provide a replacement, send parts, repair a device, cancel a retailer order, decide a marketplace dispute, or determine whether a product is safe to continue using. Reviews are submitted by individual users and reflect their own experiences and opinions.

  • Reach Coastal Living Customer Service – Reviews

    Before subscribing to Coastal Living Magazine, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Coastal Living is a lifestyle magazine that focuses on coastal homes, design, travel, and food.

    How to Contact Coastal Living Magazine

    You can reach Coastal Living customer service using the following details:

    • Phone Number: 1-888-252-3529
    • Email Support: Coastal Living offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET
    • Corporate Address: Coastal Living, 1716 Locust Street, Des Moines, IA 50309
    • Website: https://www.coastalliving.com/

    Coastal Living Magazine Customer Support Reviews and Complaints

    When considering subscribing to Coastal Living Magazine, it’s helpful to review their customer service feedback. Coastal Living competes with other lifestyle magazines like Southern Living, Better Homes & Gardens, and Architectural Digest. Customer reviews often highlight the quality of the content, photography, and design featured in Coastal Living. However, some complaints focus on issues related to subscription management, delivery, and customer service responsiveness.
    Comparing Coastal Living with other lifestyle magazines can help you determine which publication offers the best content, pricing, and customer support for your reading interests. Evaluating customer reviews and complaints is an important step in making an informed decision about subscribing to Coastal Living.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about subscribing to Coastal Living.

    Note: This website listing is not associated with Coastal Living. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Coastal Living does not provide support services directly through this website. For any questions or concerns about Coastal Living products or services, contact their customer service representative directly.

  • Coach Customer Service: Orders, Returns and Repairs

    Coach customer service can help with online orders, missing deliveries, returns, refunds, handbags, wallets, shoes, gift cards, product care and repair requests. Call 1-888-262-6224 or text 1-240-448-4442.

    Telephone and text assistance are currently available seven days a week from 7 a.m. to 1 a.m. Eastern Time. Coach also lists online chat support as available 24 hours a day.

    Coach Customer Service Phone Number and Contacts

    The Hudson Yards address is the global headquarters of Coach parent Tapestry, Inc. It is not a Coach store, public repair counter or standard product-return address.

    Do not mail a handbag, return, repair or payment to Hudson Yards unless Coach provides written instructions for the specific issue.

    The former 1-800-444-3611 number should not be presented as Coach’s current primary Customer Care number.

    Choose the Correct Coach Support Route

    • Coach.com order: Contact Coach Customer Care or use the order tools on Coach.com.
    • Coach Outlet online order: Use the order information and support route associated with the outlet purchase.
    • Missing or damaged delivery: Contact Coach promptly and keep the shipping box, label and photographs.
    • Return or exchange: Use Coach’s return page or visit an eligible Coach or Coach Outlet store.
    • Quality or manufacturing problem: Contact Coach about a warranty or repair assessment.
    • Department-store purchase: Begin with the retailer for an ordinary return, exchange or refund.
    • Marketplace or resale purchase: Contact the seller or marketplace that processed the transaction.
    • Eyewear, fragrance or watch problem: Check the packaging for the licensed manufacturer’s support information.
    • Suspected counterfeit: Preserve the listing, seller information, receipt and product photographs.
    • Privacy or data request: Contact the Tapestry Privacy Office rather than ordinary order support.

    Information to Have Before Contacting Coach

    Gather:

    • Coach order number
    • Email address used for the purchase
    • Product name and style number
    • Purchase date
    • Store or website where the item was purchased
    • Receipt or gift receipt
    • Tracking number
    • Description of the problem
    • Photographs of the product or shipping damage
    • Previous return, repair or support-case information
    • The refund, replacement, repair or other resolution requested

    Do not publish order numbers, home addresses, telephone numbers, account emails, payment information, shipping labels or return and repair numbers in a public review.

    Coach Order Status and Tracking

    After an order ships, Coach normally sends a shipment-confirmation email containing tracking information.

    Check:

    • The Coach account’s order history
    • The shipment-confirmation email
    • The carrier’s tracking page
    • Spam and junk folders
    • Whether the order was divided into separate shipments

    A carrier label can be created before the package is physically scanned. Allow a reasonable period for the first carrier update before reporting that the tracking number does not work.

    Contact Coach when:

    • The order has not shipped within the expected period.
    • The tracking status has not changed for several days.
    • The carrier marks the order delivered but it cannot be found.
    • Only part of the order arrived.
    • The package was damaged or opened.

    Coach Package Marked Delivered but Missing

    Before opening a claim:

    1. Confirm the complete shipping address.
    2. Check entrances, garages, mailrooms and package lockers.
    3. Ask household members, building staff and nearby neighbors.
    4. Review any delivery photograph.
    5. Allow until the end of the carrier’s delivery day.
    6. Contact Coach Customer Care.

    Keep the tracking number and order confirmation. Coach or the carrier may require a written statement or investigation before providing a replacement or refund.

    Contact the payment provider only after confirming that the transaction was unauthorized or after the merchant process has failed to resolve an eligible claim.

    Can a Coach Order Be Canceled?

    Contact Coach immediately after placing an incorrect or unwanted order.

    Whether cancellation is possible depends on how far the order has progressed through processing and fulfillment. Coach may be unable to stop an order after it has entered shipment preparation.

    If cancellation is unavailable:

    • Wait for the shipment.
    • Keep the merchandise unused and tagged.
    • Start an eligible return within the return period.

    Do not refuse delivery unless Coach instructs you to do so. Refused packages can take longer to return and process.

    Coach Returns and Exchanges

    Most eligible regular-price and sale merchandise can be returned within 30 days.

    Items must be:

    • Unworn
    • Unused
    • In their original condition
    • Accompanied by all tags
    • Returned with all parts and accessories

    Shipping charges and gift-box costs are generally nonrefundable.

    Coach currently allows eligible purchases made through Coach or Coach Outlet, online or in stores, to be returned at participating Coach and Coach Outlet stores.

    Bring:

    • The item
    • Receipt or order confirmation
    • Original payment method when available
    • All packaging and accessories

    A gift returned with a gift receipt normally receives a Coach Merchandise Card rather than cash or a refund to the recipient’s personal payment method.

    Coach Final-Sale Items

    Current final-sale categories include:

    • Made-to-order products
    • Coach Create customized products
    • Monogrammed products
    • Belts cut to size
    • Leather-care products
    • Fragrances

    Customized or altered merchandise generally cannot be returned or exchanged.

    Coach indicates that customers dissatisfied with embellishments on an eligible Coach Create item may visit a store offering customization services to ask whether the embellishments can be changed.

    How to Return a Coach Order by Mail

    Start the return through Coach’s official return page and follow the generated instructions.

    Coach currently lists this U.S. return address:

    CSI Returns
    1549 Vantage Way
    Jacksonville, FL 32218

    A customer may:

    • Use Coach’s prepaid return label, with $7 deducted from the refund, or
    • Ship the return using an insured and traceable carrier

    Keep the carrier receipt and tracking number until the refund is complete.

    Do not mail a Coach return to Tapestry headquarters, a random Coach store or an address found on an unofficial complaint website.

    How Long Does a Coach Refund Take?

    Coach states that a mailed return can take approximately 7–10 business days to process after it is received.

    After Coach issues the refund, allow the financial institution’s normal posting time. Coach advises that the credit may take one or two billing cycles to appear.

    A delay can occur when:

    • The return has not reached Coach.
    • The return was mailed without tracking.
    • The item does not meet the return conditions.
    • The original order contained multiple payment methods.
    • The refund was issued to a bank account or card that has since changed.

    Provide Coach with the return tracking number and order number when requesting a status update.

    Coach Warranty and Repair Help

    Coach currently describes a one-year warranty for qualifying quality-related repairs.

    Potential repair concerns can include:

    • Broken or detached hardware
    • Failed stitching
    • Strap or handle problems
    • Zipper problems
    • Manufacturing defects
    • Other construction failures

    Coverage does not automatically include:

    • Normal wear
    • Scratches or stains
    • Accidental damage
    • Improper cleaning
    • Damage caused by storage or misuse
    • Unauthorized alterations
    • Counterfeit products

    The product, proof of purchase, age, condition, available materials and repair type can affect whether Coach accepts the request.

    How to Start a Coach Repair

    1. Locate the original receipt or order information.
    2. Photograph the complete item and damaged area.
    3. Contact Coach Customer Care or visit a Coach store.
    4. Ask whether the item qualifies for warranty service or a paid repair.
    5. Obtain repair and shipping instructions.
    6. Remove personal belongings from the item.
    7. Keep the repair number and shipping receipt.

    Coach states that repair service may take as long as 6–8 weeks.

    Do not mail a product before receiving current instructions. Available repair parts, colors and hardware can change, particularly for older or discontinued products.

    Ask for the expected charge before authorizing a paid out-of-warranty repair.

    Coach Product Purchased From Another Retailer

    A department store, online retailer or marketplace normally controls:

    • Order cancellation
    • Delivery problems
    • Ordinary returns
    • Refund processing
    • Price adjustments
    • Marketplace-seller disputes

    Contact Coach when the issue involves an eligible Coach repair, product-care question or suspected manufacturing problem.

    Some products bearing the Coach name, including eyewear, watches and fragrances, can be made or distributed under licensing agreements. Check the product packaging and warranty documents for the responsible support company.

    Coach Retail vs. Coach Outlet

    Coach and Coach Outlet are part of the same brand, but merchandise, pricing, promotions and available styles can differ.

    Keep the original receipt because it identifies:

    • Where the item was purchased
    • The purchase price
    • The applicable promotion
    • The product style
    • The payment method

    Do not assume that an outlet price, promotional discount or comparable-value label is available through a full-price Coach store.

    For a complaint about a specific store, use Coach Customer Care and identify the store location, date, approximate time and receipt information.

    Coach Gift Card Help

    Contact Coach Customer Care for help with:

    • Gift-card balance questions
    • An eGift card that did not arrive
    • An incorrect recipient email address
    • A damaged physical gift card
    • A gift card that is not accepted
    • A suspected unauthorized gift-card transaction

    Keep the purchase receipt and card information private.

    Do not disclose the full gift-card number and PIN to someone who contacted you unexpectedly. Gift-card funds can be difficult to recover after the number and PIN are shared.

    A merchandise card issued for a return can have different terms from a purchased gift card.

    Coach Product Care

    Follow the care instructions supplied with the exact product.

    General precautions include:

    • Keep leather away from prolonged moisture and heat.
    • Do not use household cleaners, alcohol or harsh solvents.
    • Test an approved care product on a concealed area first.
    • Store bags upright or supported when practical.
    • Avoid overfilling handbags and wallets.
    • Keep light-colored leather away from materials that transfer dye.
    • Do not machine-wash a product unless its label specifically permits it.

    Improper cleaning can permanently change leather, fabric, trim or hardware and may affect repair eligibility.

    Suspected Counterfeit Coach Product

    Counterfeit risk is greater when purchasing from an unfamiliar marketplace, social-media seller or resale listing.

    Warning signs can include:

    • A price far below comparable merchandise
    • No proof of purchase
    • Misspelled packaging or labels
    • Poor stitching or uneven hardware
    • A seller asking for payment outside the marketplace
    • Stock photographs that do not show the actual item
    • A refusal to accept returns
    • Conflicting style or product information

    Preserve:

    • The listing
    • Seller profile
    • Receipt
    • Payment record
    • Product photographs
    • Packaging and labels

    Report the seller through the marketplace and request a return under its counterfeit or item-not-as-described policy.

    Do not assume that Coach Customer Care will provide formal authentication or valuation of every secondhand product.

    Fake Coach Customer Service Scams

    Be cautious when someone:

    • Advertises an unofficial Coach support number
    • Claims payment is required before a refund can be released
    • Requests gift cards or cryptocurrency
    • Asks for remote access to a phone or computer
    • Requests a password or verification code
    • Sends an unfamiliar order or return link
    • Offers to authenticate a product for an unexpected fee
    • Requests a complete payment-card number

    Open Coach.com directly or call 1-888-262-6224.

    How to Escalate a Coach Complaint

    1. Contact Coach Customer Care by phone, text, chat or contact form.
    2. Provide the order, product or repair information privately.
    3. Ask for a case, return or repair number.
    4. Save receipts, photographs, chat transcripts and shipping records.
    5. Follow up through the existing case.
    6. Ask for Customer Care supervisor review.
    7. Request a written explanation when a return or repair is denied.
    8. For a store complaint, identify the exact Coach or Coach Outlet location.
    9. Use Tapestry corporate escalation only after the normal Coach process remains unresolved.

    Written corporate correspondence may be directed to:

    Tapestry, Inc.
    10 Hudson Yards
    New York, NY 10001

    Do not send product returns, repair merchandise, payment information or original receipts to corporate headquarters unless Coach provides written instructions.

    A review submitted to CustomerServiceNumbers.com does not contact Coach, cancel an order, start a return, issue a refund or open a repair request.

    Coach Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently displays two Coach reviews and an overall rating of 3.0 out of 5 stars.

    The reviews were submitted in 2015 and 2016 and should be treated as older individual experiences.

    One reviewer praised employees at a Colorado Coach Outlet for welcoming and helpful service.

    Another reviewer described a fraying handbag strap, disagreement over repair assistance and an offer for a discount toward a replacement purchase. That reviewer also described the store employee as professional and helpful.

    These two reviews do not establish Coach’s current overall service quality.

    New reviews can help readers understand current experiences involving:

    • Telephone, text and chat support
    • Coach.com orders
    • Delivery problems
    • Returns and refunds
    • Coach Outlet purchases
    • Warranty and repair requests
    • Store assistance
    • Gift cards
    • Suspected counterfeit products

    Frequently Asked Questions About Coach Customer Service

    What is the Coach customer-service phone number?

    Call 1-888-262-6224.

    What are Coach Customer Care hours?

    Coach currently lists telephone and text support seven days a week from 7 a.m. to 1 a.m. Eastern Time.

    Does Coach offer online chat?

    Yes. Coach currently lists chat support as available 24 hours a day.

    What number can I text Coach?

    Text 1-240-448-4442.

    Is 1-800-444-3611 still Coach’s customer-service number?

    Coach’s current official Contact page lists 1-888-262-6224 as the primary Customer Care number.

    How long do I have to return a Coach purchase?

    Most eligible regular-price and sale items can be returned within 30 days.

    Can I return a Coach.com order to a Coach Outlet store?

    Coach’s current U.S. policy states that eligible items purchased from Coach or Coach Outlet, online or in stores, may be returned at participating Coach and Coach Outlet locations.

    Does Coach charge for mailed returns?

    Coach currently deducts $7 from the refund when its prepaid mailing label is used.

    How long does a Coach refund take?

    Coach says a return can take 7–10 business days to process after receipt. The bank can require additional time or one to two billing cycles to post the credit.

    How long is the Coach warranty?

    Coach currently describes a one-year warranty for qualifying quality-related repair concerns.

    How long does a Coach repair take?

    Coach states that the repair process can take as long as 6–8 weeks.

    Can Coach repair an older handbag?

    Coach may assess an older item for available paid repair service, but parts, materials and repair options are not guaranteed.

    Who owns Coach?

    Coach is a brand of Tapestry, Inc.

    Where is Coach headquartered?

    Coach’s parent company, Tapestry, is headquartered at 10 Hudson Yards, New York, New York 10001.

    Related Fashion Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official contact routes, return policies, repair guidance, escalation information and customer reviews.

    We are not affiliated with Coach, Tapestry, Coach Outlet, a department store, marketplace seller, repair provider or payment processor.

    Share Your Coach Customer Service Experience

    Have you contacted Coach about an order, delivery, return, refund, handbag repair, Coach Outlet purchase, gift card or store complaint? Leave a factual review below and explain which support route was used, the approximate response time and whether the issue was resolved.

    Comments are moderated. Do not include order numbers, addresses, telephone numbers, account emails, payment information, tracking numbers, return labels, repair numbers, gift-card details or private correspondence.

    Page Update Note

    This Coach customer-service page was reviewed and updated on July 17, 2026. The update replaced the outdated telephone number and hours, added current phone, text and chat support, clarified Tapestry ownership and expanded guidance for orders, returns, refunds, repairs, Coach Outlet purchases, third-party retailers, gift cards and suspected counterfeit products.

    The review section was also corrected to summarize only the two visible customer reviews from 2015 and 2016.

    Last Updated: July 17, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Coach, Tapestry, Coach Outlet, a department store, marketplace seller, repair provider or payment processor. Coach does not provide customer support through this website.

    Telephone numbers, support hours, return periods, fees, final-sale categories, warranty terms, repair availability, refund times and store policies can change. Review the receipt, order, product documentation and official Coach website for controlling information.

    This page cannot access an order, cancel a shipment, authorize a return, approve a warranty repair, authenticate a product, issue a refund or replace a gift card.

  • CNA Insurance Customer Service, Reviews and Complaints

    Need help with a CNA Insurance policy, claim, bill, long-term care question, payment, or complaint? This page lists verified CNA customer service options and gives policyholders, claimants, agents, and other customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with CNA Insurance or CNA Financial Corporation.

    CNA Insurance Customer Service Number

    The main CNA Insurance customer service number is 1-800-262-2000, also listed by CNA as 1-800-CNA-2000. CNA also lists a general customer service email address for non-urgent inquiries.

    CNA Insurance Corporate Address

    CNA Financial Corporation is headquartered in Chicago. Use the general customer service and department-specific contact routes for account, claim, billing, or policy help before mailing documents to a corporate address.

    CNA Financial Corporation
    151 North Franklin Street
    Chicago, IL 60606

    What CNA Insurance Can Help With

    CNA is primarily a commercial insurance company that offers property, casualty, professional liability, workers’ compensation, and other business insurance products through agents and brokers. The correct support route depends on whether you are a policyholder, claimant, agent, broker, long-term care policyholder, vendor, or third party.

    • Reporting or checking on a claim
    • Commercial policy questions
    • Workers’ compensation claim questions
    • Long-term care policy or claim questions
    • Billing and collections questions
    • Premium audit questions
    • Policy documents or coverage questions
    • Claim fraud reporting
    • Risk control support
    • Agent or broker login help

    Use the Correct CNA Support Route

    CNA has multiple departments, so start with the support route that matches your issue. If you are unsure where to begin, call the general CNA customer service number and ask to be routed to the correct department.

    • General CNA questions: Call 1-800-262-2000 or email CNA_help@cna.com.
    • Claims: Use the CNA Claims Center or call 1-877-574-0540.
    • Billing and payments: Use CNA’s official billing and payment tools or contact billing support through CNA’s contact page.
    • Policy questions: Contact CNA or the independent agent or broker listed on your policy documents.
    • Long-term care: Use CNA’s long-term care department route through the official CNA contact page or the long-term care policy portal if your policy directs you there.
    • Agents and brokers: Use CNA Central or the agent login tools on CNA.com.

    How to Report or Follow Up on a CNA Claim

    For a new or existing claim, start with CNA’s official Claims Center. Have your policy information and claim details ready before calling or submitting information online.

    • Use the official CNA Claims Center.
    • Call 1-877-574-0540 for claims help during listed support hours.
    • Keep your claim number, policy number, date of loss, and adjuster information in a private file.
    • Ask for a claim reference number if you do not already have one.
    • Save copies of letters, emails, claim forms, photos, estimates, payment records, and denial or approval notices.
    • If your claim is through an employer, business, agent, broker, or third-party administrator, contact that party as well.

    CNA Billing and Payment Help

    CNA direct bill customers may be able to make online payments, schedule payments, use autopay, or pay by EFT through CNA’s billing portal. If you are paying by check or mailing documents, confirm the current payment address before sending money.

    • Pay My Bill: CNA Billing Portal
    • General Contact: 1-800-262-2000
    • Billing questions: Use CNA’s official contact page and select the billing or collections department when available.

    If a payment is late, missing, misapplied, or disputed, keep proof of payment, bank confirmation, check images, policy number, billing account number, and any cancellation or reinstatement notices.

    Information to Have Ready Before Contacting CNA

    • Your CNA policy number
    • Your claim number, if applicable
    • The name of the insured business, policyholder, claimant, or covered person
    • The date of loss or date of billing issue
    • The agent, broker, employer, or third-party administrator involved
    • Copies of bills, invoices, payment confirmations, claim letters, or denial notices
    • Adjuster name, representative name, or case number if one has been assigned
    • Best callback number and email address

    CNA Insurance Reviews and Complaints

    At the time of this page update, this CustomerServiceNumbers.com listing shows a 2.7 out of 5 rating based on 6 reviews. The visible older reviews focus mostly on long-term care, workers’ compensation, claim delays, phone or email response concerns, and questions about filing complaints with an insurance commissioner.

    These are user-submitted reviews and should not be treated as a complete picture of every CNA customer experience. If you have contacted CNA Insurance about a policy, claim, bill, long-term care issue, workers’ compensation issue, premium audit, or complaint, you can share your experience below.

    Privacy and Moderation Warning for CNA Reviews

    Insurance reviews can involve highly sensitive personal, financial, legal, medical, and employment information. Do not post policy numbers, claim numbers, Social Security numbers, dates of birth, addresses, phone numbers, email addresses, payment details, medical records, long-term care records, workers’ compensation documents, attorney communications, settlement details, or screenshots containing private information.

    Reviews may be moderated for profanity, spam, personal information, and unsafe content. Keep your review factual and based on your own experience.

    How to Escalate a CNA Insurance Complaint

    If your issue is not resolved during the first contact, ask CNA for a case number, claim number, adjuster name, supervisor contact route, or written explanation. Keep a timeline of calls, emails, letters, claim decisions, payment records, and promised follow-up dates.

    • Ask the representative to confirm the department handling your issue.
    • Request written confirmation of important claim, billing, or policy decisions.
    • Contact your insurance agent or broker if you purchased coverage through one.
    • For workers’ compensation issues, follow the rules for your state and employer’s claim process.
    • For long-term care issues, keep copies of care records, invoices, benefit letters, and claim correspondence.
    • If you believe your complaint involves a regulatory issue, contact your state insurance department for guidance.

    CNA Insurance vs. CNA National

    Do not confuse CNA Insurance with CNA National warranty or vehicle service contract support. If your issue involves a vehicle service contract, extended warranty, GAP waiver, or dealership F&I product, check your paperwork carefully to confirm whether you need CNA Insurance, CNA National, a dealer, or another administrator.

    Related Customer Service Numbers Pages

    Frequently Asked Questions About CNA Insurance Customer Service

    What is the CNA Insurance customer service phone number?

    The main CNA Insurance customer service phone number is 1-800-262-2000, also listed as 1-800-CNA-2000.

    What is the CNA claims phone number?

    CNA’s Claims Center lists claims help at 1-877-574-0540, Monday-Friday, 8 AM-8 PM Eastern Time.

    Where is CNA Insurance headquartered?

    CNA Financial Corporation is headquartered at 151 North Franklin Street, Chicago, IL 60606.

    Can CustomerServiceNumbers.com help with my CNA claim?

    No. CustomerServiceNumbers.com is an independent consumer information and review website. To get claim, billing, policy, or payment help, contact CNA directly through its official phone numbers, website, agent, broker, or department-specific support route.

    Should I post my CNA policy number in a review?

    No. Do not post policy numbers, claim numbers, medical information, payment details, addresses, phone numbers, or private claim documents in a public review.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by CNA Insurance, CNA Financial Corporation, or any company listed on this website.

    Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current claim, billing, policy, payment, and legal information directly with CNA, your agent, your broker, your employer, your attorney, or the appropriate official agency.

    Share Your Experience

    Have you contacted CNA Insurance about a claim, bill, commercial policy, long-term care policy, workers’ compensation issue, premium audit, payment, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.

    Privacy reminder: Do not post policy numbers, claim numbers, medical records, long-term care documents, workers’ compensation paperwork, payment information, addresses, phone numbers, emails, attorney communications, or private screenshots in a public review.

    Page Update Note: This CNA Insurance customer service page was reviewed and updated on July 4, 2026.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with CNA Insurance, CNA Financial Corporation, or CNA’s subsidiaries. Phone numbers, addresses, links, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change coverage, provide legal advice, provide insurance advice, resolve workers’ compensation claims, or handle long-term care benefits. Contact CNA, your agent, your broker, your employer, your attorney, your state insurance department, or the appropriate official agency for help with your specific issue.

  • Reach Cooking Light Customer Service – Reviews

    Before subscribing to Cooking Light Magazine, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Cooking Light is a lifestyle magazine focusing on healthy cooking, nutrition, and recipes.

    How to Contact Cooking Light Magazine

    You can reach Cooking Light customer service using the following details:

    • Phone Number: 1-800-336-0125
    • Email Support: Cooking Light offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET
    • Corporate Address: Cooking Light, 1716 Locust Street, Des Moines, IA 50309
    • Website: https://www.cookinglight.com/

    Cooking Light Magazine Customer Support Reviews and Complaints

    When considering subscribing to Cooking Light Magazine, it’s helpful to review their customer service feedback. Cooking Light competes with other lifestyle and cooking magazines like Bon Appétit, Food & Wine, and EatingWell. Customer reviews often highlight the quality of the recipes, nutrition advice, and photography featured in Cooking Light. However, some complaints focus on issues related to subscription management, delivery, and customer service responsiveness.
    Comparing Cooking Light with other cooking magazines can help you determine which publication offers the best content, pricing, and customer support for your culinary interests. Evaluating customer reviews and complaints is an important step in making an informed decision about subscribing to Cooking Light.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about subscribing to Cooking Light Magazine.

    Note: This website listing is not associated with Cooking Light. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Cooking Light does not provide support services directly through this website. For any questions or concerns about Cooking Light products or services, contact their customer service representative directly.

  • Reach Craig Customer Service – Reviews – Complaints

    Before purchasing from Craig Electronics, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Craig Electronics is a consumer electronics brand offering a range of affordable products, including audio equipment, televisions, and portable devices.

    How to Contact Craig Electronics

    You can reach Craig Electronics customer service using the following details:

    • Phone Number: 1-866-321-7191
    • Email Support: Craig Electronics offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 5 PM ET
    • Corporate Address: Craig Electronics Inc., 1160 NW 163rd Drive, Miami, FL 33169
    • Website: https://craigelectronics.com/

    Craig Customer Support Reviews and Complaints

    When considering purchasing from Craig Electronics, it’s helpful to review their customer service feedback. Craig Electronics competes with other consumer electronics brands like RCA, Sylvania, and Emerson. Customer reviews often highlight the affordability of Craig Electronics products, particularly for budget-conscious consumers. However, some complaints focus on issues related to product quality, customer service responsiveness, and warranty claims.
    Comparing Craig Electronics with other electronics brands can help you determine which company offers the best products, pricing, and customer support for your needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next electronics purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing from Craig Electronics.

    Note: This website listing is not associated with Craig Electronics. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Craig Electronics does not provide support services directly through this website. For any questions or concerns about Craig Electronics products or services, contact their customer service representative directly.

  • CoverGirl Customer Service: Product Complaints, Safety and Reviews

    CoverGirl customers commonly need help reporting a product reaction, locating a discontinued lipstick shade, returning a damaged cosmetic, identifying an unusual odor or texture, finding a replacement product, or escalating an unresolved complaint. For CoverGirl consumer service, call 1-800-426-8374, Monday through Friday from 8:00 a.m.–6:00 p.m. Central Time.

    Product-reaction warning: Stop using a cosmetic that causes burning, swelling, rash, eye irritation, breathing difficulty, unusual hair or lash loss, or another concerning reaction. Contact an appropriate healthcare professional. Seek urgent medical assistance for difficulty breathing, severe swelling, intense eye pain, vision changes, fainting, or another serious reaction.

    How to Contact CoverGirl Customer Service

    Email support: CoverGirl does not currently publish one universal direct customer-service email address on its main U.S. consumer pages. Use the official telephone number, chat or online contact form.

    Corporate-address note: Coty’s New York address and corporate phone are intended for corporate matters. They are not the primary CoverGirl customer-service route, retailer-return department, product-testing laboratory or destination for cosmetics mailed without authorization.

    CoverGirl customer service number 1-800-426-8374 from CustomerServiceNumbers.com
    Call CoverGirl customer service at 1-800-426-8374 for help with products, questions, or complaints.

    Best CoverGirl Support Route by Issue

    • Product reaction or suspected injury: Stop using the product, obtain appropriate medical advice and contact CoverGirl with the product and lot information.
    • Severe reaction or medical emergency: Seek urgent medical or emergency assistance before contacting ordinary customer service.
    • Possible contaminated, spoiled or defective product: Preserve the product and packaging and contact CoverGirl.
    • Normal return or exchange: Contact the retailer shown on the receipt.
    • Damaged delivery or wrong item: Contact the retailer or marketplace seller that shipped the order.
    • Discontinued product or shade: Contact CoverGirl with the complete product and shade information.
    • Ingredient or allergy question: Review the package label and contact CoverGirl with the exact product name and shade.
    • Online marketplace authenticity concern: Contact the seller and CoverGirl before using the product.
    • Unresolved CoverGirl complaint: Ask CoverGirl for a case number and then contact Coty Consumer Service when appropriate.
    • Potential cosmetic safety issue: Report it to the U.S. Food and Drug Administration in addition to contacting the company.

    Information to Gather Before Contacting CoverGirl

    Keep the cosmetic and its original packaging while the complaint is being reviewed. Gather:

    • Complete product name
    • Product type
    • Shade name and number
    • UPC or barcode
    • Lot or manufacturing code
    • Approximate purchase date
    • Retailer or marketplace seller
    • Receipt or online order history
    • Date the product was opened
    • Description of the problem
    • Date any reaction began
    • How the product was used
    • Photographs of the product and packaging
    • Previous CoverGirl case number
    • The resolution being requested

    Provide complete lot codes, receipts and medical details only through private official support channels. Do not publish them in a public review.

    How to Report a Reaction to CoverGirl Makeup

    A cosmetic reaction can involve:

    • Redness
    • Burning
    • Itching
    • Swelling
    • Rash
    • Blistering
    • Eye watering
    • Eye pain
    • Vision changes
    • Unusual hair or eyelash loss
    • Difficulty breathing
    • Another unexpected symptom

    Recommended Steps

    1. Stop using the suspected product.
    2. Do not use it again merely to test whether the reaction returns.
    3. Preserve the product, cap, applicator and outer packaging.
    4. Photograph the product name, shade, UPC and lot code.
    5. Write down when the product was purchased and opened.
    6. Record when the reaction began and how long it lasted.
    7. Contact an appropriate healthcare provider.
    8. Contact CoverGirl at 1-800-426-8374.
    9. Request a consumer-service case number.
    10. Report the event to the FDA when appropriate.

    CoverGirl customer service can document a product complaint but cannot diagnose or treat a medical condition.

    How to Report a Cosmetic Complaint to the FDA

    Consumers and healthcare professionals can report cosmetic reactions and product-quality concerns through the FDA’s cosmetic complaint process.

    Use the official FDA Cosmetic Product Complaint page.

    Prepare:

    • Brand and product name
    • Shade or variety
    • Lot or manufacturing code
    • Purchase information
    • Description of the reaction or defect
    • Medical treatment received
    • Photographs when appropriate
    • CoverGirl complaint case number

    An FDA report does not automatically provide a refund, replacement or medical compensation. It helps the agency identify and evaluate possible cosmetic safety problems.

    CoverGirl Mascara and Eye-Makeup Complaints

    Complaints about mascara, eyeliner, eyeshadow or other eye-area cosmetics may involve:

    • Burning or irritation
    • Redness or swelling
    • Dry, clumpy or unusually wet mascara
    • Broken or damaged applicator
    • Unusual odor
    • Flaking or smudging
    • Suspected contamination
    • Difficulty removing the product
    • Alleged eyelash damage or loss

    Eye-Cosmetic Safety

    • Do not add water or saliva to dried mascara.
    • Do not share eye cosmetics.
    • Keep applicators and containers clean.
    • Do not use eye makeup during an eye infection.
    • Discard eye cosmetics used while an infection was present.
    • Do not use lip products near the eyes unless the label says they are intended for eye use.
    • Stop using a product that causes irritation.
    • Contact a healthcare professional when symptoms persist or are severe.

    Do not mail a used mascara wand or potentially contaminated cosmetic until CoverGirl provides safe packaging and shipping instructions.

    CoverGirl Product Smells, Looks or Feels Different

    A product-quality complaint may involve:

    • Unusual or rancid odor
    • Unexpected color change
    • Separation
    • Dryness
    • Excessive oiliness
    • Grainy texture
    • Visible foreign material
    • Leaking packaging
    • Broken seal
    • Damaged applicator
    • Product that appears previously opened

    Do not mix the product with water, saliva, baby oil, lotion or another cosmetic in an attempt to restore its original consistency. Adding another substance can introduce contamination, change the formula and make the original complaint more difficult to evaluate.

    Preserve Evidence of the Product Problem

    • Do not discard the container.
    • Keep the cap and applicator.
    • Keep the outer carton when available.
    • Photograph the defect.
    • Record the lot code.
    • Save the receipt.
    • Store the product away from children and heat while awaiting instructions.

    CoverGirl Returns and Refunds

    CoverGirl cosmetics are commonly sold through drugstores, supermarkets, mass retailers, beauty stores and online marketplaces. The original seller normally controls its return and exchange policy.

    Contact the Retailer For

    • Normal return or exchange
    • Wrong shade
    • Changed-mind return
    • Damaged shipment
    • Missing item
    • Wrong item
    • Duplicate order
    • Refund to the original payment method
    • Marketplace-seller dispute

    Contact CoverGirl For

    • Suspected manufacturing defect
    • Product reaction
    • Contamination concern
    • Unusual odor or texture
    • Broken product or applicator
    • Lot-code question
    • Discontinued-product question
    • Product-use information

    No universal manufacturer refund or replacement policy should be assumed. CoverGirl, Coty or the retailer will determine whether a refund, exchange, replacement, coupon or another remedy applies.

    CoverGirl Purchased From Walmart, Target or Amazon

    The seller shown on the receipt or order history controls the normal return process.

    • Walmart purchase: Use the store receipt, Walmart account or Walmart customer service.
    • Target purchase: Use the receipt, Target account or Target Guest Services.
    • Amazon purchase: Review whether Amazon or a third-party marketplace seller fulfilled and sold the product.
    • Drugstore purchase: Contact the individual retailer and review its cosmetics-return rules.
    • Beauty-store purchase: Use that retailer’s return and rewards account records.

    Do not allow a retailer’s return deadline to expire while waiting for a manufacturer response when the purchase remains eligible for a normal return.

    CoverGirl Product Was Damaged During Delivery

    For a damaged online order:

    1. Photograph the shipping carton before discarding it.
    2. Photograph the leaking, broken or opened product.
    3. Keep the shipping label privately.
    4. Keep the original packaging.
    5. Contact the retailer or marketplace seller.
    6. Contact CoverGirl separately if the concern appears to involve manufacturing rather than shipping.

    Do not use a product with a broken safety seal, shattered container, exposed applicator or evidence that it may have been opened previously.

    Discontinued CoverGirl Products and Shades

    Cosmetic shades and formulas can be discontinued, renamed, reformulated or replaced. A replacement shade may have a similar description without being an exact match.

    Information to Provide CoverGirl

    • Full discontinued product name
    • Shade name
    • Shade number
    • UPC when available
    • Approximate year purchased
    • Type of finish
    • Photograph of the label or package

    Ask whether CoverGirl has:

    • A current shade with a similar tone
    • A replacement formula
    • A shade-conversion recommendation
    • A virtual try-on option
    • A current retailer carrying remaining authorized inventory

    Buying Discontinued Cosmetics Online

    Use caution with very old inventory offered through marketplace sellers. Before buying:

    • Check the seller’s identity and return policy.
    • Ask whether the product is sealed.
    • Review photographs of the actual item.
    • Avoid products with damaged or faded packaging.
    • Consider the age and storage history.
    • Do not use a product with an unusual odor, texture or appearance.

    A high marketplace price does not prove that the product is authentic, fresh or stored correctly.

    Finding a Replacement CoverGirl Shade

    CoverGirl offers online shade finders and virtual try-on tools for many current face, lip and eye products.

    For better results:

    • Use natural lighting.
    • Turn off strong camera filters.
    • Compare the shade description and undertone.
    • Review current product photographs.
    • Check the retailer’s return policy.
    • Test only according to the product directions.

    Camera, lighting and display settings can alter the apparent shade. A virtual result is not a guarantee of an exact match.

    CoverGirl Ingredient and Allergy Questions

    The ingredient list printed on the purchased package is the most relevant list for that specific unit. Formulas can differ by product, shade, region and production period.

    When contacting CoverGirl, provide:

    • Exact product name
    • Shade
    • UPC
    • Lot code
    • Ingredient of concern
    • Photograph of the package ingredient list

    Customers with known allergies or sensitivities should review the package before use and obtain appropriate medical guidance. CoverGirl customer service cannot determine whether a product is medically safe for a particular person.

    CoverGirl Product Expiration and Shelf Life

    Cosmetics can change over time because of age, heat, moisture, repeated exposure to air, contaminated applicators or improper storage.

    Discard or stop using a product that:

    • Smells unusual
    • Changes color
    • Separates unexpectedly
    • Develops an unusual texture
    • Has visible contamination
    • Has damaged packaging
    • Causes irritation
    • Was used during an eye infection

    Do not store cosmetics in excessive heat, such as a hot vehicle. Do not add water or saliva to extend the life of mascara or another product.

    Counterfeit or Questionable CoverGirl Products

    A product purchased through an unknown marketplace seller may be old, altered, improperly stored or counterfeit.

    Possible warning signs include:

    • Misspelled packaging
    • Incorrect logo or label
    • Missing lot code
    • Broken or unusual seal
    • Different odor or texture
    • Unusually low price
    • Seller without a return policy
    • Product shipped without normal retail packaging

    Stop using a questionable product. Preserve the packaging, contact the seller and ask CoverGirl whether the package and code information can be reviewed.

    CoverGirl Packaging and Applicator Complaints

    Contact CoverGirl when a product has:

    • Broken mascara wand
    • Loose cap
    • Leaking tube
    • Jammed pump
    • Damaged lipstick mechanism
    • Broken compact
    • Missing applicator
    • Unsealed package
    • Incorrect product inside the package

    Photograph the product before attempting to repair or transfer it to another container. Keep the packaging and lot information.

    CoverGirl Coupons, Promotions and Samples

    Questions about coupons, rebates, samples and retailer promotions may belong to different providers.

    • Manufacturer coupon: Contact CoverGirl.
    • Retailer coupon or loyalty offer: Contact the retailer.
    • Digital coupon: Contact the app or account provider.
    • Influencer or social-media promotion: Review the official promotion rules.
    • Missing sample in an outside subscription box: Contact the subscription-box company.

    Do not pay a fee to obtain a supposed CoverGirl prize, refund or free sample from an unsolicited message.

    Fake CoverGirl Customer Service and Refund Scams

    Use caution when searching for a CoverGirl complaint number or refund department online.

    Warning signs include:

    • An unofficial phone number requesting remote access
    • A demand for gift cards or cryptocurrency
    • A request for a bank password
    • A request for a one-time verification code
    • A promise of an unusually large refund
    • A request to move money between accounts
    • An unofficial form requesting a complete card number
    • A social-media account offering compensation for an advance fee

    Use CoverGirl.com, Coty.com, the retailer’s official website or the phone numbers shown on official product pages.

    How to File a CoverGirl Complaint

    1. Identify the product. Record the full name, shade, UPC and lot code.
    2. Preserve the evidence. Keep the product, applicator, packaging and receipt.
    3. Document the problem. Take clear photographs and write down relevant dates.
    4. Contact the appropriate provider. Use the retailer for a normal return and CoverGirl for a product-quality or safety concern.
    5. Request a case number. Save the representative’s response and promised next step.
    6. Seek medical help when needed. Do not rely on customer service for diagnosis or treatment.
    7. Report a safety concern to the FDA. Use the official cosmetic complaint process.
    8. Request escalation. Ask for review by CoverGirl or Coty Consumer Affairs when the issue remains unresolved.

    What to Include in a CoverGirl Complaint

    • Product and shade
    • UPC and lot code
    • Purchase date and retailer
    • Date opened
    • Description of the defect or reaction
    • How the product was used
    • Photographs
    • Receipt or order history
    • Medical treatment information supplied privately when relevant
    • Previous case number
    • The specific resolution requested

    Possible resolutions can include product information, retailer referral, replacement review, coupon, refund review, discontinued-shade recommendation, safety documentation or a written explanation. A particular remedy is not guaranteed.

    How to Escalate an Unresolved CoverGirl Complaint

    1. Reply through the existing CoverGirl case.
    2. Provide the case number and product details.
    3. Ask for Consumer Affairs or supervisor review.
    4. Explain what remains unresolved.
    5. State the requested resolution clearly.
    6. Contact Coty North America Consumer Service at 1-800-715-4023 when appropriate.
    7. Preserve all messages, photographs and receipts.
    8. Use the FDA complaint process for a product-safety concern.
    9. Contact the bank or card issuer for a transaction that appears unauthorized.

    CoverGirl and Coty Company Information

    • Brand: CoverGirl
    • Parent company: Coty Inc.
    • CoverGirl consumer service: 1-800-426-8374
    • CoverGirl support hours: Monday–Friday, 8:00 a.m.–6:00 p.m. Central Time
    • Coty North America Consumer Service: 1-800-715-4023
    • Coty principal executive office: 350 Fifth Avenue, New York, NY 10118
    • Coty corporate phone: 1-212-389-7300

    Coty’s corporate office does not replace CoverGirl consumer service or the retailer that sold the product. Do not mail cosmetics, applicators, receipts or medical information to the corporate office without written instructions.

    CoverGirl Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows CoverGirl with 2.9 out of 5 stars based on nine reviews.

    The initial live review display currently exposes five of those nine reviews:

    • May 19, 2016: A reviewer alleged eyelash loss after using a Star Wars-branded CoverGirl mascara.
    • November 30, 2015: A longtime customer asked about the discontinued Cutie lipstick and described finding a lower-cost substitute.
    • September 24, 2015: A reviewer praised mixing two Whipped Crème Clean shades.
    • September 10, 2015: A reviewer described Cheekers Blush as difficult to pick up and TruBlend as too dry.
    • April 20, 2015: A longtime customer requested a replacement shade for discontinued Dazzle Eclat lipstick.

    Four additional reviews are behind the page’s Load More control and should be manually confirmed before their dates or themes are summarized.

    The currently visible reviews support historical interest in product reactions, discontinued shades, product texture, affordability and individual product performance. They do not establish current company-wide patterns involving customer-service response times, packaging, product quality or retailer support.

    CoverGirl Customer Service Frequently Asked Questions

    What is the CoverGirl customer-service phone number?

    Call CoverGirl consumer service at 1-800-426-8374.

    What are CoverGirl customer-service hours?

    Current CoverGirl product pages list Monday–Friday, 8:00 a.m.–6:00 p.m. Central Time.

    Does CoverGirl have an email address?

    CoverGirl does not currently publish one universal consumer-service email on its main U.S. pages. Use the official contact form, chat or telephone number.

    How do I report a reaction to CoverGirl makeup?

    Stop using the product, seek appropriate medical advice, preserve the packaging and contact CoverGirl. A cosmetic reaction or safety problem can also be reported to the FDA.

    What should I do if CoverGirl mascara irritates my eyes?

    Stop using it. Do not add water or saliva to the mascara. Contact a healthcare professional if irritation persists or is severe, and report the product to CoverGirl.

    Can CoverGirl replace a discontinued lipstick shade?

    CoverGirl may be able to suggest a current shade with a similar tone, but an exact formula or color match is not guaranteed.

    How do I return CoverGirl makeup?

    Contact the retailer shown on the receipt for a normal return or exchange. Contact CoverGirl separately for a suspected manufacturing or safety problem.

    Will CoverGirl refund a defective product?

    No universal refund should be assumed. CoverGirl, Coty or the retailer will review the purchase and determine the available remedy.

    Where can I find the lot code?

    The code may appear on the container, crimp, cap, compact, tube or outer carton. Provide it privately to CoverGirl.

    Can I add water to dried CoverGirl mascara?

    No. The FDA warns that adding water or saliva can introduce bacteria and weaken the product’s preservative protection.

    How do I find a CoverGirl foundation shade?

    Use CoverGirl’s shade finder or virtual try-on and compare undertone and shade descriptions. Lighting and camera settings can affect the result.

    Who owns CoverGirl?

    CoverGirl is a consumer-beauty brand owned by Coty Inc.

    Where is CoverGirl headquartered?

    CoverGirl is operated as a Coty brand. Coty’s principal executive office is at 350 Fifth Avenue, New York, NY 10118. Product complaints should begin with CoverGirl consumer service.

    Related Cosmetics and Retail Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service contacts, company information, complaint routes, ratings and customer reviews since 2004.

    We are an independent consumer-help website and are not owned or operated by CoverGirl, Coty, Walmart, Target, Amazon, a drugstore, beauty retailer, healthcare provider, payment processor or the U.S. Food and Drug Administration.

    Our goal is to help consumers identify the correct support provider, document product complaints, protect private and medical information, understand retailer and manufacturer responsibilities and report whether an issue was resolved.

    Share Your CoverGirl Customer Service Experience

    Have you contacted CoverGirl about mascara, foundation, lipstick, blush, damaged packaging, an unusual product texture, a discontinued shade, a retailer return, a product reaction or an unresolved Coty complaint?

    Leave a review below and explain:

    • Which CoverGirl product was involved
    • The shade or product family
    • Approximately when and where it was purchased
    • Whether the issue involved the retailer or CoverGirl
    • Which support route you used
    • Whether a case number was created
    • What resolution was offered
    • Whether the issue was resolved

    Privacy and medical-information warning: Do not publish complete receipts, order numbers, payment information, home addresses, personal telephone numbers, account emails, full lot codes, private case numbers, private employee information, medical records, prescription information or graphic photographs of an eye injury, swelling, rash or hair loss. Seek appropriate medical assistance rather than relying on public comments for treatment advice.

    Page Update Note

    This CoverGirl customer service page was updated on July 24, 2026, to verify the consumer-service number, current Central Time hours, chat and contact-form routes; add Coty Consumer Service; clarify Coty ownership and the New York corporate address; add retailer-return, product-reaction, eye-cosmetic, FDA reporting, contamination, damaged-product, discontinued-shade, ingredient, shelf-life, marketplace, packaging, scam and complaint-escalation guidance; remove unsupported broad review claims; and accurately report the live 2.9 rating and nine-review total while summarizing only the five reviews visible in the initial page display.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with CoverGirl, Coty Inc., Walmart, Target, Amazon, any retailer, marketplace seller, healthcare provider, financial institution or the U.S. Food and Drug Administration.

    This page is provided for informational, complaint and review purposes only. CustomerServiceNumbers.com cannot diagnose or treat a cosmetic reaction, test a product, determine whether a cosmetic is contaminated, approve a refund, replace a product, identify an exact shade match, access a retailer order or submit an FDA report on a consumer’s behalf.

    Telephone numbers, hours, ownership, corporate addresses, product formulas, shades, ingredient lists, retailer policies, support options, FDA reporting procedures and available remedies can change. Confirm important information through CoverGirl, Coty, the original retailer, the current package label, an appropriate healthcare professional and the FDA before taking action.

  • Cub Cadet Customer Service: Warranty, Parts, Repairs and Reviews

    Cub Cadet customers commonly need help with a riding mower that repeatedly breaks belts, an engine or transmission problem, a delayed authorized-dealer repair, a warranty evaluation, an unavailable replacement part, a damaged online order, or equipment affected by a recall. Before calling, locate the exact model and serial number because Cub Cadet uses those numbers to identify manuals, parts, warranty terms, recalls, and compatible attachments.

    For Cub Cadet customer service, call 1-877-428-2349. Telephone and live-chat support are currently available Monday through Friday from 8:30 a.m.–5:00 p.m. Eastern Time.

    How to Contact Cub Cadet Customer Service

    Email support: Cub Cadet does not currently publish one universal customer-service email address for every product, order, warranty, parts, or repair issue. Use the official telephone, live-chat, Help Center, or authorized-dealer route.

    The former Cub Cadet LLC P.O. Box in Cleveland should not be treated as the current corporate office, product-return address, warranty facility, repair shop, or parts warehouse.

    Best Cub Cadet Support Route by Issue

    • Equipment will not start, drive, cut, steer, or operate properly: Use the model-specific support page and contact an authorized service dealer.
    • Possible warranty failure: Arrange an evaluation through an authorized Cub Cadet service provider.
    • Repeated unsuccessful dealer repairs: Keep the work orders and contact Cub Cadet customer service with the complete repair history.
    • Wrong or unavailable replacement part: Use the full model and serial numbers with Cub Cadet’s parts diagrams.
    • Direct online order: Use Cub Cadet order tracking and online-store return guidance.
    • Home Depot, Tractor Supply, or another retailer purchase: Contact the retailer for its return policy and Cub Cadet for warranty or product support.
    • Freight damage: Note visible damage before signing or refuse the delivery when appropriate.
    • Possible recall: Stop using the equipment when the recall notice instructs you to do so and contact the recall program.
    • Engine-specific failure: Check whether the engine manufacturer provides a separate warranty.
    • Financing account: Contact the lender shown on the current statement rather than ordinary product support.
    • Immediate fire, fuel-leak, blade, battery, or rollover hazard: Stop operating the equipment and address the immediate safety risk before requesting routine service.

    Find the Cub Cadet Model and Serial Number

    The model and serial numbers are essential for obtaining accurate support. Cub Cadet uses them to identify:

    • The exact machine
    • Manufacturing date
    • Correct operator’s manual
    • Compatible parts and attachments
    • Warranty statement
    • Recall eligibility
    • Extended-warranty eligibility
    • Engine and transmission configuration

    Cub Cadet model and serial numbers are commonly 11 characters and appear on the product-identification label. The location varies by product.

    Typical Label Locations

    • Riding mowers and lawn tractors: Under the seat, near the rear frame, or beneath the seat mounting area
    • Zero-turn mowers: Under or behind the seat, on the frame, or near the engine compartment
    • Walk-behind mowers: On the deck, rear door, or handle-mounting area
    • Snow blowers: On the frame or rear of the auger housing
    • Handheld equipment: On the motor housing, shaft, or identification label
    • Utility vehicles: On the frame or another location identified in the owner’s manual

    Photograph the complete label before outdoor use makes it difficult to read. Do not publish the complete serial number in a public review.

    Registering Cub Cadet Equipment

    Product registration is helpful but is not required to receive the factory warranty.

    Registration can help Cub Cadet maintain a record of:

    • Original purchaser
    • Purchase date
    • Product model
    • Serial number
    • Warranty information
    • Safety notices
    • Maintenance reminders

    Equipment purchased directly from Cub Cadet may be automatically registered. Products purchased from stores or other online retailers are not necessarily registered automatically.

    Keep the original purchase receipt even after registering. The receipt or delivery record establishes when the warranty began.

    Cub Cadet Warranty Coverage

    Cub Cadet warranty periods vary by product. The warranty statement included with the owner’s manual controls over a general online description.

    Depending on the model, a warranty can include separate coverage periods for:

    • The complete equipment
    • Frame
    • Fabricated deck shell
    • Engine
    • Transmission
    • Battery
    • Attachments
    • Commercial use
    • Residential use
    • Parts installed by an authorized dealer

    Do not assume that every Cub Cadet product carries a three-year warranty or that every component has the same coverage period.

    When Does the Warranty Begin?

    The warranty begins on the purchase date or the delivery date for delivered equipment. Retain the sales receipt, invoice, financing document, or delivery confirmation.

    Is the Warranty Transferable?

    Cub Cadet states that its factory warranties are not transferable. Used equipment may therefore have no remaining factory warranty even when the calendar period from the original sale has not expired.

    Who Decides Whether a Repair Is Covered?

    An authorized Cub Cadet service dealer evaluates the machine and determines whether the failure qualifies under the warranty.

    A telephone representative can:

    • Explain warranty information
    • Help identify an authorized dealer
    • Document a complaint
    • Explain available options

    A telephone conversation alone does not guarantee that the repair will be covered.

    Common Cub Cadet Warranty Exclusions

    Coverage can be denied when the failure results from:

    • Improper or missing maintenance
    • Normal wear
    • Misuse, abuse, or neglect
    • Use outside the operator’s manual
    • Operating in unsuitable or corrosive conditions
    • Unauthorized alteration or modification
    • Improper storage
    • Contaminated, stale, or incorrect fuel
    • Setup or adjustment rather than a product defect
    • An excluded consumable or wear component

    Normal Wear Parts

    Normal wear parts can include:

    • Belts
    • Blades
    • Blade adapters
    • Deck wheels
    • Grass bags
    • Seats
    • Skid shoes and shave plates
    • Filters
    • Spark plugs
    • Fuses
    • Tires
    • Cutting line
    • Starter rope
    • Saw chains and guide bars
    • Other consumable components

    A wear part may still qualify when there is evidence of a separate manufacturing defect, but routine replacement from use is generally not covered.

    Engine Warranty and Engine-Manufacturer Support

    The engine can have a warranty provided by the engine manufacturer rather than Cub Cadet’s general equipment warranty.

    Cub Cadet equipment may use engines from manufacturers or product families such as:

    • Cub Cadet
    • Kohler
    • Kawasaki
    • Briggs & Stratton
    • Other suppliers identified on the engine label

    Record both the Cub Cadet machine model and the engine model and serial numbers.

    An engine complaint should describe whether the problem involves:

    • No-start condition
    • Oil leak
    • Overheating
    • Unusual smoke
    • Loose hardware
    • Loss of power
    • Fuel leakage
    • Knocking or mechanical noise
    • Excessive vibration

    Stop operating equipment that is leaking fuel, spraying oil, overheating, smoking, or making a severe mechanical noise.

    Cub Cadet Belt Problems

    Repeated belt breakage can result from more than the belt itself.

    Possible causes include:

    • Incorrect belt
    • Improper routing
    • Damaged pulley
    • Seized spindle
    • Misaligned deck
    • Failed tensioner or idler
    • Loose engine or transmission mounting
    • Bent belt keeper
    • Debris trapped in the drive system
    • Incorrect installation
    • Operation outside the product instructions

    For repeated failures, ask the service dealer to document the root cause rather than replacing only the belt again.

    Documentation for a Repeated Belt Complaint

    • Full mower model and serial number
    • Part number of each failed belt
    • Hours on the machine
    • Date each belt was installed
    • Who installed it
    • Photographs of belt damage
    • Deck and pulley inspection findings
    • Previous repair orders

    Repeated Cub Cadet Repair Failures

    When an authorized dealer has attempted the same repair several times, create a written chronology.

    Record:

    • Date the problem began
    • Hour-meter reading
    • Symptoms
    • Dealer name
    • Dates the machine was dropped off and returned
    • Parts replaced
    • Labor performed
    • Diagnostic conclusions
    • Whether the failure returned
    • Amounts paid
    • Warranty decisions

    Ask the dealer to provide a copy of every repair order, including no-charge warranty work.

    If the dealer cannot resolve the problem, contact Cub Cadet with the repair history and ask whether another authorized service provider can evaluate the equipment.

    Pickup and Delivery Charges for Warranty Repairs

    Cub Cadet states that pickup and delivery expenses are not covered by the standard factory warranty.

    A dealer may therefore charge for:

    • Pickup
    • Transportation
    • Mobile service
    • Travel time
    • Delivery after repair

    Confirm transportation costs before scheduling the service. A covered repair does not automatically make transportation free.

    Repair Charges and Diagnostic Fees

    Qualifying warranty repair work should not carry a charge for the covered service. However, customers may still be responsible for excluded diagnostics, maintenance, transportation, fuel-system work, wear items, adjustments, or other non-warranty repairs.

    Before authorizing work, ask the dealer:

    • Whether an inspection fee applies
    • Whether the fee is waived if the repair is covered
    • Whether prior authorization is required
    • What work is considered maintenance
    • What portion Cub Cadet approved
    • What amount the customer must pay

    Cub Cadet Parts and Replacement Support

    Use the exact model number to access the illustrated parts diagram for the machine.

    The diagram helps identify:

    • Part number
    • Superseded part number
    • Quantity required
    • Assembly location
    • Compatible hardware
    • Belts, blades, pulleys, spindles, and cables

    Do not order only by product nickname, deck width, engine horsepower, or visual appearance. Machines sold under similar names can use different parts.

    Discontinued or Superseded Parts

    An older part number may have been:

    • Replaced by a newer number
    • Included in an assembly
    • Discontinued
    • Replaced with a service kit
    • Assigned to the engine manufacturer

    Ask customer service or an authorized dealer whether a valid superseding part exists.

    Cub Cadet Online Parts Returns

    Direct online parts must generally be new, unused, and in their original condition.

    Current important rules include:

    • A return case number may be required.
    • Follow the instructions on the packing slip.
    • Return freight is generally the customer’s responsibility.
    • Used parts are not eligible.
    • Batteries and fluids are not eligible.
    • Parts returned more than 90 days after delivery may have a 25% processing fee.
    • Parts cannot be returned more than one year after receipt.

    Call 1-877-428-2349 before returning an incorrectly shipped part or when the packing slip is unavailable.

    Cub Cadet Direct Equipment Returns

    New, unused, and undamaged equipment purchased directly through CubCadet.com may generally be returned within 14 days after delivery.

    Equipment is generally not eligible for an ordinary return when:

    • Gasoline has been added
    • Oil has been added
    • The equipment has been operated
    • The unit is damaged from use
    • Parts or accessories are missing

    Equipment that has been used and performs as designed generally cannot be returned merely because the buyer changed their mind.

    Freight Delivery and Damage Complaints

    Large equipment can arrive by freight carrier. Inspect it before signing the delivery paperwork.

    Visible Damage at Delivery

    • Note the damage on the carrier’s paperwork.
    • Photograph the equipment and packaging.
    • Refuse delivery when appropriate.
    • Call 1-877-428-2349.

    Damage Discovered After Delivery

    Concealed freight damage must currently be reported within five days after delivery. Damage reported later may require evaluation through an authorized service center instead of the freight-return process.

    Before Discarding Packaging

    Keep:

    • Shipping pallet
    • Carton
    • Protective materials
    • Bill of lading
    • Delivery receipt
    • Shipping label
    • Photographs

    Do not add fuel, oil, or operate damaged equipment while a return or freight claim is being reviewed.

    Retailer Purchases and Returns

    Cub Cadet products sold by Home Depot, Tractor Supply, independent dealers, farm stores, and other retailers follow the seller’s normal return policy.

    The retailer controls:

    • Return window
    • Exchange eligibility
    • Receipt requirements
    • Delivery damage process
    • Refund method
    • Price adjustments

    Cub Cadet controls its factory warranty, but an authorized service dealer normally evaluates the machine.

    Do not assume that the store where the product was purchased is also the authorized warranty-repair provider.

    Cub Cadet Extended Warranty

    Cub Cadet offers the Safeguard Professional Care Plan for qualifying residential and commercial products.

    The plan can:

    • Extend protection for two years after the factory warranty
    • Cover qualifying mechanical and electrical breakdowns
    • Provide service through authorized Cub Cadet dealers
    • Have no deductible

    The plan must be purchased before the original factory warranty expires. It is linked to the unit’s serial number.

    Pickup, transportation, and travel expenses are not included.

    Cub Cadet Product Recalls

    Check the official recall directory using both the equipment model and serial number.

    Cub Cadet’s current and historical recall list includes notices involving:

    • Certain Kawasaki engines
    • Commercial stand-on mowers
    • Pro Z zero-turn mowers
    • Challenger utility vehicles
    • Fuel-tank neck failures
    • Parking and service brakes
    • Hydrostatic lawn tractors
    • Older commercial mowers
    • Log splitters and other historical products

    A recall applies only to the specific models and serial-number ranges identified in the notice.

    2024 Kawasaki Engine Recall

    Certain Kawasaki engines used in Cub Cadet and other manufacturers’ lawn equipment were recalled because they can overheat and create fire and burn hazards.

    Owners of potentially affected equipment should:

    • Stop using the equipment.
    • Locate the mower and engine model and serial numbers.
    • Review the official recall notice.
    • Contact Cub Cadet, Kawasaki, or an authorized dealer as directed.
    • Arrange the free repair described by the recall.

    Do not continue operating recalled equipment because it has not yet shown symptoms.

    Cub Cadet Equipment Safety Complaints

    Stop operating equipment when it has:

    • Fuel leakage
    • Oil spraying onto hot components
    • Smoke or fire
    • Battery swelling or overheating
    • Uncontrolled blade engagement
    • Brake failure
    • Steering failure
    • Unintended movement
    • Loose structural or engine mounting bolts
    • Severe vibration
    • Cracked fuel-system components
    • Missing or damaged safety guards

    Turn off the engine, remove the key, allow moving parts to stop, and follow the operator’s manual. Do not work beneath an unsupported mower deck or machine.

    Call emergency services for an active fire, serious injury, uncontrolled fuel release, or another immediate hazard.

    Cub Cadet Financing Customer Service

    Current online Cub Cadet financing offers are available through Outdoor Power Programs accounts issued by Midland States Bank.

    Existing or dealer-originated accounts may use another lender. Use the name, website, and phone number printed on the account statement for:

    • Payments
    • Interest charges
    • Credit decisions
    • Promotional expiration dates
    • Late fees
    • Billing disputes
    • Account closure

    Cub Cadet product support cannot change a lender’s credit decision or account balance.

    How to File a Cub Cadet Complaint

    1. Gather the identifying information. Record the model, serial number, purchase date, and seller.
    2. Contact the appropriate provider. Use Cub Cadet, the retailer, authorized service dealer, engine manufacturer, freight carrier, or financing lender as appropriate.
    3. Request a case number. Save the representative’s name or department and promised next step.
    4. Obtain a written dealer evaluation. Ask whether the failure is warrantable and why.
    5. Keep every repair order. Include previous unsuccessful repair attempts.
    6. Ask for another authorized dealer. Use the service locator when one location cannot provide timely service.
    7. Request supervisor review. Explain the unresolved issue and requested resolution.
    8. Check for a recall. Use the model and serial numbers.

    What to Include in a Cub Cadet Complaint

    • Product type
    • Model number
    • Partial serial number supplied privately in full
    • Purchase date and seller
    • Hour-meter reading
    • Date the failure began
    • Description of symptoms
    • Maintenance history
    • Repair orders
    • Parts previously replaced
    • Warranty decisions
    • Current safety concern
    • Requested resolution

    Possible resolutions include dealer evaluation, covered repair, second opinion, correct replacement part, refund review, replacement consideration, freight-damage resolution, recall repair, or a written warranty explanation.

    How to Escalate Repeated Dealer Repair Problems

    When a machine has returned to the dealer several times:

    1. Ask the dealer for every work order and diagnostic result.
    2. Identify whether the same failure recurred or different failures developed.
    3. Ask whether Cub Cadet provided warranty authorization.
    4. Ask the dealer what root cause remains unresolved.
    5. Contact Cub Cadet with the complete chronology.
    6. Request another authorized service location when appropriate.
    7. Ask for escalation through Cub Cadet customer service.

    Do not transport equipment that is leaking fuel, has uncontrolled movement, or creates another serious hazard until it has been made safe for transportation.

    Cub Cadet Company and Ownership Information

    • Brand: Cub Cadet
    • Operating company associated with the website: MTD Products, Inc.
    • Parent company: Stanley Black & Decker, Inc.
    • Cub Cadet customer service: 1-877-428-2349
    • Stanley Black & Decker brand and legal correspondence: 701 E. Joppa Road, Towson, MD 21286
    • Stanley Black & Decker headquarters: 1000 Stanley Drive, New Britain, CT 06053
    • Parent-company corporate phone: 1-860-225-5111

    Stanley Black & Decker completed its acquisition of MTD in 2021. Cub Cadet is now part of Stanley Black & Decker’s outdoor-products brand portfolio.

    The parent-company corporate office is not a product-repair facility, parts warehouse, equipment-return center, independent dealer, freight terminal, or financing department.

    Do not mail equipment, engines, batteries, blades, fluids, warranty parts, keys, or original documents to a corporate address without written instructions.

    Cub Cadet Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows Cub Cadet with 3.0 out of 5 stars based on three reviews.

    All three reviews were submitted in April or May 2016, making the rating a small historical sample rather than a current measurement of Cub Cadet products, dealers, parts availability, or warranty support.

    The visible reviews concern:

    • Repeated LTX1050 belt breakage and frustration obtaining telephone assistance without the model information
    • A model 5254 tractor that allegedly continued shutting off after more than eight dealer repair visits
    • A model 1042 riding mower with reported bearing, engine-bolt, oil-leak, assembly, and support concerns

    The live reviews do not contain praise for equipment performance, durability, ease of use, parts availability, or current customer-service responsiveness.

    Cub Cadet Customer Service Frequently Asked Questions

    What is the Cub Cadet customer service phone number?

    Call 1-877-428-2349.

    What are Cub Cadet customer service hours?

    Current telephone and live-chat hours are Monday–Friday, 8:30 a.m.–5:00 p.m. Eastern Time.

    Does Cub Cadet have an email address?

    Cub Cadet does not currently publish one universal customer-service email for every issue. Use the official telephone, chat, Help Center, or authorized-dealer route.

    Do I have to register my Cub Cadet to receive warranty service?

    No. Registration is encouraged but is not required. You should retain proof of purchase.

    When does the Cub Cadet warranty begin?

    The warranty begins on the purchase date or delivery date.

    Is the Cub Cadet warranty transferable?

    No. Cub Cadet states that factory warranties are not transferable.

    Who decides whether a Cub Cadet repair is covered?

    An authorized Cub Cadet service dealer evaluates the failure and determines whether it qualifies under the applicable warranty.

    Does Cub Cadet pay to pick up my mower for warranty service?

    No. Pickup and delivery expenses are not covered by the standard factory warranty.

    Is a Cub Cadet engine covered by the mower warranty?

    The engine may have a separate warranty from its engine manufacturer. Review both the equipment and engine warranty documents.

    Are belts and blades covered by warranty?

    Belts, blades, and other wear items are generally excluded from routine coverage unless the failure results from a qualifying separate defect.

    Can I return a Cub Cadet after adding gas or oil?

    A direct online unit is considered used after gas or oil is added and is generally not eligible for an ordinary return.

    How long do I have to return direct-purchase Cub Cadet equipment?

    New, unused, undamaged equipment purchased directly through CubCadet.com can generally be returned within 14 days after delivery.

    How quickly must freight damage be reported?

    Visible damage should be noted at delivery. Concealed damage must currently be reported within five days.

    How do I find the right Cub Cadet belt or part?

    Use the complete model number with Cub Cadet’s illustrated parts diagrams. Do not order based only on deck width or mower name.

    How do I check whether my Cub Cadet is recalled?

    Use the official recall directory and compare the complete model and serial numbers with the notice.

    Who owns Cub Cadet?

    Cub Cadet is part of Stanley Black & Decker’s outdoor-products portfolio following the 2021 acquisition of MTD.

    What is Cub Cadet’s corporate address?

    Cub Cadet’s current website uses Stanley Black & Decker’s Towson address at 701 E. Joppa Road for legal and brand correspondence. Stanley Black & Decker’s headquarters is at 1000 Stanley Drive, New Britain, CT 06053. Routine equipment problems should begin with Cub Cadet customer service or an authorized dealer.

    Related Outdoor Equipment Customer Service Pages

    For parent-company headquarters information, see the related Black & Decker and Stanley Black & Decker Corporate Office page.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information, telephone numbers, complaint routes, ratings, and customer reviews since 2004.

    We are an independent consumer-help website and are not owned or operated by Cub Cadet, MTD Products, Stanley Black & Decker, an authorized dealer, Home Depot, Tractor Supply, an engine manufacturer, freight carrier, lender, warranty administrator, or government product-safety agency.

    Our goal is to help equipment owners identify the correct support provider, gather model and warranty information, document repeated repairs, protect private information, prepare a useful complaint, and report whether the issue was resolved.

    Share Your Cub Cadet Customer Service Experience

    Have you contacted Cub Cadet about a riding mower, zero-turn mower, snow blower, utility vehicle, belt failure, engine problem, transmission issue, warranty claim, dealer repair, part order, freight delivery, recall, or financing question?

    Leave a review below and explain:

    • Which Cub Cadet product was involved
    • The model or product family without publishing the complete serial number
    • Approximately when and where it was purchased
    • Which customer-service or dealer route you used
    • Whether a case number was created
    • How many repair attempts occurred
    • What warranty decision was made
    • What resolution was offered
    • Whether the problem was resolved

    Privacy and safety warning: Do not publish complete serial numbers, registration credentials, warranty case numbers, financing information, payment details, home addresses, gate or garage codes, telephone numbers, email addresses, shipping labels, private dealer employee information, medical records, or graphic injury photographs. Stop operating equipment that is leaking fuel or oil, overheating, smoking, experiencing brake or steering failure, or displaying another serious hazard.

    Page Update Note

    This Cub Cadet customer service page was updated on July 23, 2026, to verify the customer-service number, hours, live chat, Help Center, service locator, parts, manuals, registration, order tracking, recalls, and financing support; replace the outdated Cleveland P.O. Box as the corporate address; explain Stanley Black & Decker and MTD ownership; add warranty evaluation, dealer, pickup, engine, wear-item, online return, freight-damage, recall, financing, safety, and complaint-escalation guidance; and accurately summarize the three live CustomerServiceNumbers.com reviews.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Cub Cadet, MTD Products, Stanley Black & Decker, any independent dealer, Home Depot, Tractor Supply, engine manufacturer, parts supplier, freight carrier, lender, warranty provider, repair company, the U.S. Consumer Product Safety Commission, or another government agency.

    This page is provided for informational, complaint, and review purposes only. CustomerServiceNumbers.com cannot identify a machine from an incomplete description, approve warranty coverage, diagnose an engine, authorize repairs, supply parts, schedule transportation, issue refunds, service a financing account, or determine whether equipment is safe to operate.

    Phone numbers, hours, addresses, ownership structures, model specifications, warranties, return periods, repair procedures, parts availability, financing providers, recall eligibility, and safety instructions can change. Confirm important information through Cub Cadet, the exact operator’s manual, warranty statement, authorized dealer, engine manufacturer, retailer, lender, CPSC, and appropriate qualified professionals before taking action.