Need help with a CNA Insurance policy, claim, bill, long-term care question, payment, or complaint? This page lists verified CNA customer service options and gives policyholders, claimants, agents, and other customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with CNA Insurance or CNA Financial Corporation.
CNA Insurance Customer Service Number
The main CNA Insurance customer service number is 1-800-262-2000, also listed by CNA as 1-800-CNA-2000. CNA also lists a general customer service email address for non-urgent inquiries.
CNA Insurance Corporate Address
CNA Financial Corporation is headquartered in Chicago. Use the general customer service and department-specific contact routes for account, claim, billing, or policy help before mailing documents to a corporate address.
CNA Financial Corporation
151 North Franklin Street
Chicago, IL 60606
What CNA Insurance Can Help With
CNA is primarily a commercial insurance company that offers property, casualty, professional liability, workers’ compensation, and other business insurance products through agents and brokers. The correct support route depends on whether you are a policyholder, claimant, agent, broker, long-term care policyholder, vendor, or third party.
- Reporting or checking on a claim
- Commercial policy questions
- Workers’ compensation claim questions
- Long-term care policy or claim questions
- Billing and collections questions
- Premium audit questions
- Policy documents or coverage questions
- Claim fraud reporting
- Risk control support
- Agent or broker login help
Use the Correct CNA Support Route
CNA has multiple departments, so start with the support route that matches your issue. If you are unsure where to begin, call the general CNA customer service number and ask to be routed to the correct department.
- General CNA questions: Call 1-800-262-2000 or email CNA_help@cna.com.
- Claims: Use the CNA Claims Center or call 1-877-574-0540.
- Billing and payments: Use CNA’s official billing and payment tools or contact billing support through CNA’s contact page.
- Policy questions: Contact CNA or the independent agent or broker listed on your policy documents.
- Long-term care: Use CNA’s long-term care department route through the official CNA contact page or the long-term care policy portal if your policy directs you there.
- Agents and brokers: Use CNA Central or the agent login tools on CNA.com.
How to Report or Follow Up on a CNA Claim
For a new or existing claim, start with CNA’s official Claims Center. Have your policy information and claim details ready before calling or submitting information online.
- Use the official CNA Claims Center.
- Call 1-877-574-0540 for claims help during listed support hours.
- Keep your claim number, policy number, date of loss, and adjuster information in a private file.
- Ask for a claim reference number if you do not already have one.
- Save copies of letters, emails, claim forms, photos, estimates, payment records, and denial or approval notices.
- If your claim is through an employer, business, agent, broker, or third-party administrator, contact that party as well.
CNA Billing and Payment Help
CNA direct bill customers may be able to make online payments, schedule payments, use autopay, or pay by EFT through CNA’s billing portal. If you are paying by check or mailing documents, confirm the current payment address before sending money.
- Pay My Bill: CNA Billing Portal
- General Contact: 1-800-262-2000
- Billing questions: Use CNA’s official contact page and select the billing or collections department when available.
If a payment is late, missing, misapplied, or disputed, keep proof of payment, bank confirmation, check images, policy number, billing account number, and any cancellation or reinstatement notices.
Information to Have Ready Before Contacting CNA
- Your CNA policy number
- Your claim number, if applicable
- The name of the insured business, policyholder, claimant, or covered person
- The date of loss or date of billing issue
- The agent, broker, employer, or third-party administrator involved
- Copies of bills, invoices, payment confirmations, claim letters, or denial notices
- Adjuster name, representative name, or case number if one has been assigned
- Best callback number and email address
CNA Insurance Reviews and Complaints
At the time of this page update, this CustomerServiceNumbers.com listing shows a 2.7 out of 5 rating based on 6 reviews. The visible older reviews focus mostly on long-term care, workers’ compensation, claim delays, phone or email response concerns, and questions about filing complaints with an insurance commissioner.
These are user-submitted reviews and should not be treated as a complete picture of every CNA customer experience. If you have contacted CNA Insurance about a policy, claim, bill, long-term care issue, workers’ compensation issue, premium audit, or complaint, you can share your experience below.
Privacy and Moderation Warning for CNA Reviews
Insurance reviews can involve highly sensitive personal, financial, legal, medical, and employment information. Do not post policy numbers, claim numbers, Social Security numbers, dates of birth, addresses, phone numbers, email addresses, payment details, medical records, long-term care records, workers’ compensation documents, attorney communications, settlement details, or screenshots containing private information.
Reviews may be moderated for profanity, spam, personal information, and unsafe content. Keep your review factual and based on your own experience.
How to Escalate a CNA Insurance Complaint
If your issue is not resolved during the first contact, ask CNA for a case number, claim number, adjuster name, supervisor contact route, or written explanation. Keep a timeline of calls, emails, letters, claim decisions, payment records, and promised follow-up dates.
- Ask the representative to confirm the department handling your issue.
- Request written confirmation of important claim, billing, or policy decisions.
- Contact your insurance agent or broker if you purchased coverage through one.
- For workers’ compensation issues, follow the rules for your state and employer’s claim process.
- For long-term care issues, keep copies of care records, invoices, benefit letters, and claim correspondence.
- If you believe your complaint involves a regulatory issue, contact your state insurance department for guidance.
CNA Insurance vs. CNA National
Do not confuse CNA Insurance with CNA National warranty or vehicle service contract support. If your issue involves a vehicle service contract, extended warranty, GAP waiver, or dealership F&I product, check your paperwork carefully to confirm whether you need CNA Insurance, CNA National, a dealer, or another administrator.
Related Customer Service Numbers Pages
Frequently Asked Questions About CNA Insurance Customer Service
What is the CNA Insurance customer service phone number?
The main CNA Insurance customer service phone number is 1-800-262-2000, also listed as 1-800-CNA-2000.
What is the CNA claims phone number?
CNA’s Claims Center lists claims help at 1-877-574-0540, Monday-Friday, 8 AM-8 PM Eastern Time.
Where is CNA Insurance headquartered?
CNA Financial Corporation is headquartered at 151 North Franklin Street, Chicago, IL 60606.
Can CustomerServiceNumbers.com help with my CNA claim?
No. CustomerServiceNumbers.com is an independent consumer information and review website. To get claim, billing, policy, or payment help, contact CNA directly through its official phone numbers, website, agent, broker, or department-specific support route.
Should I post my CNA policy number in a review?
No. Do not post policy numbers, claim numbers, medical information, payment details, addresses, phone numbers, or private claim documents in a public review.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by CNA Insurance, CNA Financial Corporation, or any company listed on this website.
Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current claim, billing, policy, payment, and legal information directly with CNA, your agent, your broker, your employer, your attorney, or the appropriate official agency.
Share Your Experience
Have you contacted CNA Insurance about a claim, bill, commercial policy, long-term care policy, workers’ compensation issue, premium audit, payment, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.
Privacy reminder: Do not post policy numbers, claim numbers, medical records, long-term care documents, workers’ compensation paperwork, payment information, addresses, phone numbers, emails, attorney communications, or private screenshots in a public review.
Page Update Note: This CNA Insurance customer service page was reviewed and updated on July 4, 2026.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with CNA Insurance, CNA Financial Corporation, or CNA’s subsidiaries. Phone numbers, addresses, links, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change coverage, provide legal advice, provide insurance advice, resolve workers’ compensation claims, or handle long-term care benefits. Contact CNA, your agent, your broker, your employer, your attorney, your state insurance department, or the appropriate official agency for help with your specific issue.
