Category: Retail Stores Customer Service Information – Reviews

Retail stores frequently hide their customer service phone numbers. Customerservicenumbers.com lists most major retailers and stores on the website.

  • Hollister Customer Service Phone Number, Returns & Reviews

    Use this page to contact Hollister customer service for online orders, store purchases, returns, exchanges, gift cards, Hollister House Rewards, shipping, account help, accessibility, complaints, and customer reviews. Hollister Co. is a fashion retail brand owned by Abercrombie & Fitch Co., selling clothing, jeans, swimwear, fragrance, accessories, dorm items, and Gilly Hicks products online and in stores.

    Hollister Customer Service Phone Number and Contact Options

    Choose the Correct Hollister Support Route

    Hollister support depends on whether your issue involves an online order, store purchase, return, exchange, gift card, rewards account, accessibility concern, counterfeit product, or account security problem.

    • Online order status: Use Track My Order, your Hollister account, or the order confirmation email.
    • Order change or cancellation: Contact Hollister before shipment by calling 1-866-426-1285 or emailing Hollister_Orderservice@HollisterCo.com.
    • Returns and exchanges: Use Hollister’s online return page or visit a store with the required receipt, invoice, or order confirmation.
    • Quality issue: Contact Hollister customer service and include the order, receipt, product details, and photos if requested.
    • Store complaint: Contact the store manager first when possible, then use Hollister customer service if the issue is not resolved.
    • Hollister House Rewards: Sign in to your rewards account or use the Help Center for points, rewards, birthday offers, and account questions.
    • Gift card or e-gift card issue: Use the gift card balance page or contact customer service with the card details through official channels.
    • Accessibility concern: Call 1-925-359-2568 or email hollisterco@hollisterco.com.
    • Counterfeit or fake website concern: Use Hollister’s Brand Protection route.
    • Privacy or account-data request: Use the privacy links and account settings on HollisterCo.com.

    Information To Have Ready Before Contacting Hollister

    Before calling, emailing, chatting, or submitting a support request, gather the details that apply to your issue:

    • Order number, tracking number, or confirmation email
    • Email address used for the order or Hollister House Rewards account
    • Store location, purchase date, and receipt if the issue happened in a store
    • Product name, size, color, style number, price, and quantity
    • Gift card, e-card, or merchandise credit information if relevant, without posting the number publicly
    • Photos of damaged, incorrect, missing, or quality-issue merchandise if Hollister requests them
    • Return label, return tracking number, or exchange confirmation if already started
    • Reward, coupon, student discount, promo code, or offer details if relevant
    • Device, browser, app version, or error message for website or app problems
    • A short summary of the issue and the resolution you are requesting

    For public reviews, do not post your full order number, tracking number, gift card number, merchandise credit card number, payment details, home address, phone number, email address, account screenshots, or private information about a child or store employee.

    Common Reasons Customers Contact Hollister

    • Online order status, shipping delays, tracking problems, or missing packages
    • Order changes, cancellations, duplicate orders, or payment authorization issues
    • Returns, exchanges, return labels, refunds, and merchandise credits
    • Wrong item, damaged item, missing item, or quality issue
    • Store service complaints, receipt issues, return refusals, or employee behavior
    • Hollister House Rewards points, rewards, Gold Status, welcome offers, birthday offers, and account access
    • Gift card, e-gift card, merchandise credit, or balance questions
    • Student discount, promo code, sale pricing, or coupon problems
    • Website, app, password reset, or account security issues
    • Counterfeit product, fake website, or unauthorized seller concerns
    • Complaints about customer-service response times, return outcomes, shipping problems, or store experiences

    Online Orders, Shipping, Tracking, and Delivery Problems

    For online orders, start with Hollister’s order tracking page, your account order history, or your confirmation email. If the order is missing, delayed, marked delivered but not received, or split into multiple shipments, keep your tracking number, delivery details, carrier messages, and order confirmation.

    Order Changes and Cancellations

    If you need to change or cancel a Hollister order, contact Hollister before the order ships. Once an order has processed or shipped, cancellation may no longer be available and the return policy may apply instead.

    Returns, Exchanges, Refunds, and Merchandise Credits

    Hollister has separate help pages for online returns and in-store returns or exchanges. Keep your receipt, invoice, or order confirmation because Hollister says returns and exchanges are not accepted without one of those documents. Return and exchange rules may vary by location, purchase type, item condition, final sale status, and current policy.

    Do not post return labels, receipts, tracking numbers, payment details, or account screenshots in a public review.

    Quality Issues, Wrong Items, Missing Items, and Damaged Merchandise

    If your merchandise arrived damaged, incorrect, incomplete, or appears to have a quality issue, contact Hollister with your order number, item details, photos, and a short explanation of the problem. If the item was bought in a store, contact the store or customer service with the receipt and product details.

    For product-safety concerns involving children’s items, accessories, fragrance, allergic reactions, skin irritation, injuries, choking hazards, or recalled products, contact Hollister and the appropriate official agency or professional. CustomerServiceNumbers.com does not provide medical, legal, allergy, product-safety, or recall advice.

    Hollister House Rewards

    Hollister House Rewards members can earn points on eligible purchases, receive rewards, access member offers, and qualify for Gold Status perks when eligible. If your issue involves missing points, rewards not applying, account login, welcome offers, birthday offers, or Gold Status, sign in to your account and contact Hollister if the issue remains unresolved.

    Gift Cards, E-Cards, and Merchandise Credit Cards

    Hollister sells physical gift cards and e-gift cards and provides a balance-check page. Gift cards, e-gift cards, and merchandise credits should be protected like cash. Do not post gift card numbers, PINs, screenshots, balances, or email delivery details in a public review.

    Store Issues and In-Store Complaints

    If your issue happened at a Hollister store, start with the store manager when possible. For unresolved store complaints, contact Hollister customer service with the store location, visit date, receipt, employee or manager name if relevant, and a clear description of what happened.

    Reviews should focus on the customer-service experience. Avoid posting private employee information, personal attacks, profanity, or details involving minors.

    Accessibility Support

    Hollister lists accessibility support for customers who have questions, concerns, or suggestions about shopping on HollisterCo.com, the mobile app, or other digital channels. Use the accessibility phone number or email below for accessibility-related issues.

    Counterfeit Products, Fake Websites, and Brand Protection

    Hollister warns customers to buy genuine merchandise through Hollister stores or official company websites. If you believe you purchased counterfeit Hollister merchandise or found a suspicious website using the Hollister name, use Hollister’s Brand Protection contact route.

    If you entered payment information on a suspicious site, contact your bank or card issuer through official channels.

    Privacy, Account Security, and Safe Review Tips

    Hollister accounts can include order history, addresses, payment methods, rewards information, saved preferences, and marketing choices. Do not post passwords, account screenshots, payment details, order numbers, gift card numbers, addresses, phone numbers, email addresses, or private messages in a public review.

    How to Escalate a Hollister Complaint

    If your Hollister issue is not resolved after the first contact, keep your complaint organized and use the route that matches the issue.

    1. Identify whether the issue involves an online order, store purchase, return, exchange, gift card, rewards account, counterfeit item, accessibility concern, or privacy request.
    2. Call 1-866-426-1285, email hollisterco@hollisterco.com, or use the official contact form.
    3. For order changes or cancellations before shipment, email Hollister_Orderservice@HollisterCo.com.
    4. Save your receipt, order confirmation, tracking number, return label, photos, store location, and support messages.
    5. Ask for a case number, written confirmation, refund timeline, return instructions, or next step when available.
    6. For payment disputes, fake websites, product-safety issues, or privacy concerns, contact Hollister and the appropriate bank, card issuer, agency, or qualified professional through official channels.

    Hollister Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows a mixed rating for Hollister based on a small number of older reviews. Visible review themes include an in-store customer-service complaint and an online-order complaint.

    Useful new reviews may discuss online orders, store service, returns, exchanges, refunds, shipping, quality issues, gift cards, Hollister House Rewards, app problems, accessibility, counterfeit concerns, response times, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include private information, full order numbers, tracking numbers, gift card numbers, payment details, home addresses, phone numbers, email addresses, children’s names, or unnecessary store-employee personal details in a public review.

    Frequently Asked Questions About Hollister Customer Service

    What is the Hollister customer service phone number?

    Hollister U.S. customer service can be reached at 1-866-426-1285.

    How do I email Hollister customer service?

    Hollister lists hollisterco@hollisterco.com for customer service. For order service questions, Hollister also uses Hollister_Orderservice@HollisterCo.com.

    How do I track a Hollister order?

    Use Hollister’s Track My Order page or sign in to your Hollister account. Have the order number and email address used at checkout ready.

    How do I cancel a Hollister order?

    Contact Hollister before the order ships by calling 1-866-426-1285 or emailing Hollister_Orderservice@HollisterCo.com. If the order has already shipped, the return policy may apply.

    How do I return a Hollister order?

    Use Hollister’s Online Returns page or visit a store with the required receipt, invoice, or order confirmation. Return eligibility may depend on the item, location, condition, timing, and current policy.

    Can I return Hollister items without a receipt?

    Hollister’s in-store return policy says returns and exchanges are not accepted without a receipt, invoice, or order confirmation.

    How do I contact Hollister about a gift card?

    Use Hollister’s gift card balance page for balance checks. If an e-gift card email was accidentally deleted, Hollister lists 1-866-361-1892.

    What is Hollister House Rewards?

    Hollister House Rewards is Hollister’s loyalty program. Members can earn points on eligible purchases, receive rewards, access member offers, and qualify for Gold Status benefits when eligible.

    How do I report a fake Hollister website or counterfeit merchandise?

    Use Hollister Brand Protection. From the U.S., call 1-866-901-3253 or email BP_Tips@hollisterco.com.

    Where is Hollister’s corporate office?

    Hollister is owned by Abercrombie & Fitch Co. A&F’s Global Home Office is listed at 6301 Fitch Path, New Albany, OH 43054, with corporate phone 1-614-283-6500.

    Related Resources

    Customers comparing fashion retail and clothing support options may also find these CustomerServiceNumbers.com pages useful: American Eagle Customer Service, Abercrombie & Fitch Customer Service, Old Navy Customer Service, Gap Customer Service, and H&M Customer Service.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Hollister Co., Abercrombie & Fitch Co., Gilly Hicks, any store location, any payment provider, any shipping carrier, or any third-party seller.

    Share Your Experience With Hollister

    Have you contacted Hollister about an online order, store purchase, return, exchange, refund, gift card, Hollister House Rewards issue, shipping problem, quality issue, accessibility concern, counterfeit product, fake website, account problem, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, tracking numbers, gift card numbers, payment details, addresses, phone numbers, emails, children’s names, or unnecessary store-employee personal details in your public review.

    Page Update Note

    This Hollister customer service page was updated on July 1, 2026, to verify the current customer-service phone number, email support, order-service routing, help center links, return and order-cancellation resources, gift card support, Hollister House Rewards information, brand-protection contacts, corporate parent details, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Hollister Co., Abercrombie & Fitch Co., Gilly Hicks, any store location, any shipping carrier, any payment provider, any bank, any card issuer, CPSC, or any third-party seller. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For returns, refunds, payment disputes, gift cards, product safety, counterfeit items, fake websites, privacy rights, accessibility, legal questions, financial questions, or account-security issues, contact Hollister, Abercrombie & Fitch Co., the store, the carrier, your bank, your card issuer, the relevant agency, or a qualified professional through official channels.

  • Hobby Lobby Customer Service, Returns and Complaints

    Hobby Lobby uses different customer-service routes for physical-store concerns and HobbyLobby.com orders. Choosing the correct number first can help avoid being transferred between the retail-store and ecommerce teams.

    Hobby Lobby Customer Service Phone Numbers

    Regular Hobby Lobby store hours are Monday through Saturday, 9:00 a.m.–8:00 p.m. Stores are closed Sunday. Holiday schedules and temporary changes can vary, so check the store locator before traveling.

    Which Hobby Lobby Department Should You Contact?

    Individual Store Problems

    Contact the specific store for questions involving local inventory, shelf or register pricing, employee conduct, store cleanliness, custom framing, a store return, or an item left at the location. Use the store locator to find the location’s direct telephone number.

    For an unresolved store complaint, ask for the store manager. If the manager cannot resolve it, call 1-855-329-7060 or submit the official contact form. Have the store number or address, visit date, receipt information, department involved, and requested resolution available.

    HobbyLobby.com Order Problems

    Call 1-800-888-0321 for an online order that is delayed, damaged, defective, incorrect, incomplete, canceled unexpectedly, or associated with a refund problem. Customers in Alaska, Hawaii, or outside the United States can call 1-405-745-1275.

    You can also use the online order-status page. Keep the order number, billing ZIP code, email address, shipment tracking, photographs, and prior support correspondence available, but do not post that information publicly.

    Hobby Lobby Mailing Addresses

    Store and Corporate-Office Correspondence

    Hobby Lobby Stores, Inc.
    Attn: Customer Service or Corporate Offices
    7707 SW 44th Street
    Oklahoma City, OK 73179

    Online-Order Correspondence

    Hobby Lobby Stores, Inc.
    7600 A SW 44th Street
    Oklahoma City, OK 73179

    Online Returns by Mail

    Hobby Lobby Stores, Inc.
    Attn: Returns
    7600 A SW 44th Street
    Oklahoma City, OK 73179

    Hobby Lobby Returns and Refunds

    Returning an In-Store Purchase

    • With the original receipt: Eligible merchandise returned within 90 days may qualify for an exchange, store credit, or refund based on the original payment method.
    • Check purchases: A 10-calendar-day waiting period may apply before a refund is issued; merchandise credit may be offered waiting instead.
    • Without the original receipt: An eligible item may qualify for an exchange or merchandise credit based on its lowest selling price during the previous 60 days.
    • Identification: Valid identification is required for a no-receipt return.
    • Return limits: Hobby Lobby may limit or refuse certain no-receipt returns or returns involving restricted merchandise.

    Review the current in-store return policy before visiting the store.

    Returning a HobbyLobby.com Purchase

    • Eligible products sold and shipped by HobbyLobby.com generally have a 90-day return window.
    • Eligible individual online items under the bulk-purchase threshold may be returned or exchanged at a Hobby Lobby store.
    • An online purchase with a single line-item total of $250 or more is generally treated as a bulk purchase and must be returned to HobbyLobby.com. Certain individually priced Christmas trees, furniture, and wall décor may be exempt from that threshold.
    • Seasonal merchandise from a bulk purchase may be subject to a restocking fee.
    • Merchandise must remain in sellable condition. Opened or used merchandise may be refused.
    • Online price adjustments cannot be completed by a retail store.

    Bring the order invoice when returning an eligible online purchase to a store. Without the proper documentation, the store may be unable to verify the full purchase price or original payment details.

    Damaged, Defective, or Incorrect Online Merchandise

    Do not take damaged, defective, or incorrect online merchandise directly to a store. Contact the ecommerce team at 1-800-888-0321 before returning it, and retain the product, shipping carton, packaging, photographs, and delivery label until Hobby Lobby provides instructions.

    Returns by Mail and Refund Timing

    Customers generally pay return shipping unless the return resulted from a Hobby Lobby error and the item cannot be returned at a store. Mailed returns may require approximately two weeks for processing after receipt. Eligible refunds normally go to the original credit card, while purchases made with a Hobby Lobby gift card are refunded to a gift card.

    Check the complete online return policy and prohibited-return rules before sending an item.

    Shipping, Delivery, Pickup and Curbside Support

    Hobby Lobby does not offer store pickup or curbside pickup for orders placed on HobbyLobby.com. Online orders are shipped directly to the delivery address.

    Standard order processing normally requires one to two business days, followed by the applicable transit time. Many deliveries require an additional three to four business days, although some destinations can take longer. Large or bulky merchandise may use a freight carrier.

    For expedited shipping, contact ecommerce customer service before placing the order. Expedited service, delivery dates, destinations, and product eligibility may be limited.

    Hobby Lobby Gift Cards

    Hobby Lobby gift cards can be used in stores and on HobbyLobby.com. They do not expire. Lost or stolen cards are not replaced, so keep the card and purchase receipt until the balance has been used.

    Do not publish a gift-card number, PIN, balance screenshot, or purchase receipt in a public review. If a card appears altered, has an unexpected zero balance, or was purchased from an unauthorized seller, retain the card and receipt and contact Hobby Lobby promptly.

    Rewards, Credit Cards and Accounts Receivable Cards

    Hobby Lobby’s current customer-service pages do not advertise a new consumer rewards program or a current application for a store-branded consumer credit card. Older references to a Hobby Lobby Rewards Visa should not be treated as a current credit-card offer or application route.

    Hobby Lobby separately maintains an Accounts Receivable Card portal. This is not a consumer loyalty program or ordinary rewards credit card. Accounts Receivable Cards can be used only at local Hobby Lobby stores, not on HobbyLobby.com.

    Check an Accounts Receivable Card balance or history.

    Product Warranties, Custom Framing and Other Services

    Product Warranties

    Hobby Lobby does not provide one blanket warranty covering every product. Warranty claims generally must be submitted to the product manufacturer. Keep the receipt, packaging, model or item number, photographs, and manufacturer documentation.

    Custom Framing

    Custom framing is handled through the framing department at an individual Hobby Lobby store. Start with the store where the framing order was placed and ask for the framing department or store manager. Hobby Lobby states that it does not repair broken frames, although a store may help create a similar replacement.

    Learn about Hobby Lobby custom framing.

    Installation and Third-Party Providers

    Hobby Lobby’s official customer-service information does not list a general home-installation program. If an independent contractor or another retailer provided installation or repair service, contact that provider directly and review the provider’s separate agreement.

    Marketplace and Third-Party Seller Purchases

    HobbyLobby.com is not presented as a third-party marketplace. Its published online-return rules apply to merchandise sold and shipped by HobbyLobby.com. If an item was purchased from an unrelated marketplace, reseller, social-media seller, or liquidation site, that seller or platform controls the order and return process.

    Confirm the seller shown on the receipt before contacting Hobby Lobby. Do not send additional payments or return merchandise to an address supplied through an unfamiliar message.

    Accessibility Support

    If you have difficulty accessing an element of Hobby Lobby’s website or mobile application, call 1-800-888-0321 or use the official contact form. Explain the page, feature, product information, or transaction you could not access and request an accessible communication method.

    Read Hobby Lobby’s accessibility information.

    Product Recalls and Safety Concerns

    Check Hobby Lobby’s recall page if a product breaks unexpectedly, releases small parts, overheats, creates an injury risk, or appears to match a recalled item. Compare the item number, description, and purchase information with the recall notice before using or returning the product.

    Review current Hobby Lobby product recalls.

    How to Escalate a Hobby Lobby Complaint

    1. Identify the responsible channel. Use the local store for an in-store issue and ecommerce customer service for a HobbyLobby.com order.
    2. Ask for store management. For a local problem, speak with the department lead or store manager before contacting corporate customer service.
    3. Document the issue. Save receipts, order confirmations, return slips, tracking, photographs, dates, and the names or case numbers provided during support contacts.
    4. State the requested resolution. Clearly request an eligible refund, exchange, replacement, delivery investigation, price review, or management response.
    5. Contact the appropriate central team. Call 1-855-329-7060 for store concerns or 1-800-888-0321 for online orders.
    6. Submit a written complaint. Use the official contact form or the appropriate mailing address and retain a copy.
    7. Contact the payment provider when necessary. For an unresolved unauthorized transaction, contact the card issuer or bank before its dispute deadline.

    Fraud, Fake Websites and Impersonation Risks

    • Use HobbyLobby.com and verify the domain before signing in or placing an order.
    • Be cautious with imitation shopping sites, fake coupons, surveys, gift-card giveaways, social-media sellers, and messages demanding payment by gift card.
    • Do not give a caller or message sender your password, verification code, complete payment-card number, or gift-card PIN.
    • Do not assume that a telephone number appearing in an advertisement, comment, or unsolicited message belongs to Hobby Lobby.
    • If an account or payment method may be compromised, change the relevant passwords and contact the bank or card issuer promptly.

    Hobby Lobby Company Information

    • Legal name: Hobby Lobby Stores, Inc.
    • Operating status: Active
    • Ownership: Privately owned
    • Founder and CEO: David Green
    • President: Steve Green
    • Headquarters: Oklahoma City, Oklahoma
    • Parent company: No publicly identified parent company
    • Affiliate: Mardel Christian & Education

    Hobby Lobby Customer Reviews

    CustomerServiceNumbers.com displays a 3.0 out of 5 rating for Hobby Lobby based on one review. The visible review is dated July 18, 2015 and is primarily a request for a store near Lexington Park, Maryland, along with a suggestion concerning rubber-stamp inventory. It should not be interpreted as broad evidence of current customer praise or complaints.

    Frequently Asked Questions

    What is Hobby Lobby’s customer-service number?

    Call 1-855-329-7060 for physical-store and corporate-office concerns. Call 1-800-888-0321 for HobbyLobby.com orders.

    What are Hobby Lobby’s customer-service hours?

    Published telephone-support hours are Monday through Friday, 8:00 a.m.–5:00 p.m. Central Time.

    Can I pick up a HobbyLobby.com order at a store?

    No. Hobby Lobby states that orders placed online are shipped directly to the customer. Store pickup and curbside pickup are not offered for online orders.

    How long do I have to return an item?

    Many eligible in-store and online purchases have a 90-day return window, but the receipt, item condition, purchase channel, payment method, product category, and bulk-purchase rules can affect the available resolution.

    Can I return a damaged online item to a Hobby Lobby store?

    No. Contact ecommerce customer service at 1-800-888-0321 before returning damaged, defective, or incorrect online merchandise.

    Do Hobby Lobby gift cards expire?

    No. Hobby Lobby states that its gift cards have no expiration date. Lost or stolen cards are not replaced.

    Does Hobby Lobby have a rewards credit card?

    Hobby Lobby’s current support pages do not promote a new consumer rewards credit card or current consumer application. Its Accounts Receivable Card is a separate in-store account product and is not an ordinary consumer rewards card.

    Who handles a Hobby Lobby product warranty?

    Warranty claims generally must be submitted to the product manufacturer. Review the packaging and warranty documents for the manufacturer’s contact information.

    Who handles a custom-framing complaint?

    Begin with the framing department or manager at the store where the order was placed. If the store does not resolve the matter, call 1-855-329-7060.

    Related Customer Service Pages

    Privacy Warning

    Do not include your full order number, billing ZIP code, email address, telephone number, home address, complete receipt, payment-card information, gift-card number or PIN, Accounts Receivable Card details, password, verification code, or custom-framing order paperwork in a public review. Describe the problem without exposing information that could be used to access an order, account, card, or refund.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. We independently organize telephone numbers, department routing, complaint paths, return information, and reader-submitted experiences. CustomerServiceNumbers.com is not operated by or affiliated with Hobby Lobby Stores, Inc.

    Share Your Hobby Lobby Experience

    Have you contacted Hobby Lobby about a store visit, online order, return, refund, shipment, damaged product, gift card, custom-framing order, accessibility concern, recall, or complaint? Share what happened, which department you contacted, how long the response took, and whether the issue was resolved. Do not include private account, payment, order, gift-card, or employee information.

    Page Update Note

    This page was updated on July 30, 2026 with separate store and online-order telephone numbers, current customer-service hours and mailing addresses, 90-day return guidance, shipping and pickup information, gift-card assistance, Accounts Receivable Card limitations, warranty routing, custom-framing support, accessibility information, recall resources, and current company leadership.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Hobby Lobby Stores, Inc. This page is provided for informational and review purposes only. Telephone numbers, hours, policies, leadership, services, and support options can change. Verify important information directly with Hobby Lobby before returning merchandise, mailing a product, submitting payment information, or acting on a message claiming to represent the company.

  • IKEA Customer Service Phone Number, Returns & Help

    IKEA is a global home furnishings retailer known for ready-to-assemble furniture, home décor, kitchen products, mattresses, storage solutions, lighting, textiles, and in-store shopping experiences. Customers often contact IKEA customer service for online orders, returns, refunds, delivery issues, damaged products, missing parts, assembly questions, spare hardware, IKEA Family account help, warranties, store purchases, and product safety concerns.

    If you are looking for the IKEA customer service phone number, IKEA publishes U.S. customer support at 1-888-888-4532. Customers can also use IKEA’s online Help Center, chat, order tracking tools, spare parts portal, and local store support depending on the issue.

    How to Contact IKEA Customer Service

    Important support note: The IKEA customer service phone number is the best starting point for online orders, returns, delivery problems, missing parts, refunds, and claims. For store-specific questions, inventory, pickup, or local purchase issues, check your nearest IKEA store page or visit the store with your receipt when possible.

    Best Way to Reach IKEA by Issue

    • Order tracking: Use IKEA’s Track & Manage Order tool before calling.
    • Cancel or reschedule an order: Use Track & Manage Order while the order is still eligible for changes.
    • Delivery issue or missing item: Contact IKEA customer service with your order number and delivery details.
    • Damaged item: Report the issue through Track & Manage Order, customer service, or your local store as soon as possible.
    • Return or refund: Review the IKEA return policy and bring proof of purchase when returning in store.
    • Missing hardware or spare parts: Use the IKEA Spare Parts portal if the part has a 6-digit part number.
    • Assembly problem: Check the product’s assembly instructions and confirm that all boxes and hardware are present.
    • Kitchen, closet, or installation issue: Contact IKEA with your order details, design information, appointment details, and installer information if applicable.
    • Warranty or product claim: Have your receipt, product name, article number, photos, and case number ready.
    • Store purchase issue: Contact or visit the store where the item was purchased, especially for receipts, local stock, returns, or pickup questions.

    What to Have Ready Before Contacting IKEA

    • Your IKEA order number or order confirmation email
    • The email address and phone number used for the order
    • Your delivery address and billing ZIP code
    • Tracking details, delivery appointment time, or pickup confirmation
    • Product name, article number, and package number if available
    • Photos of damaged, wrong, or incomplete products
    • Assembly instructions and missing part numbers if hardware is missing
    • Receipt, digital receipt, or IKEA Family purchase record if available
    • Case number, chat transcript, email, or previous support notes

    Common IKEA Customer Service Issues

    Common reasons customers contact IKEA include:

    • Online order tracking and delayed shipments
    • Missing, damaged, wrong, or incomplete delivery orders
    • Returns, refunds, and exchanges
    • Missing hardware, screws, hinges, shelves, legs, or other parts
    • Assembly problems and product instruction questions
    • Kitchen, closet, cabinet, and installation support issues
    • Delivery scheduling, rescheduling, cancellation, or pickup problems
    • Store pickup, Click & Collect, and local inventory questions
    • IKEA Family account, receipt lookup, and purchase history help
    • Warranty claims, product safety, and recall questions

    IKEA Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com IKEA page currently shows one customer review with a 3.0 out of 5 rating. The visible review is an older product-specific complaint about IKEA veggie balls, not a broad customer-service complaint about delivery, returns, refunds, or support responsiveness.

    Because there is only one older CSN review visible, there is not enough CSN feedback to summarize a reliable overall IKEA customer-service trend on this site. Reviews are individual experiences and may not represent every IKEA store, online order, product category, or support case.

    IKEA Returns, Refunds, and Exchanges

    IKEA’s U.S. return policy generally allows new and unopened products to be returned within 365 days with proof of purchase. Open products may generally be returned within 180 days with proof of purchase. Refunds are typically made to the original form of payment.

    Some items may have special rules, shorter windows, or restrictions. Mattresses, As-Is items, custom items, services, installation, and damaged or altered products may be handled differently. Always review IKEA’s current return policy before starting a return.

    If you cannot find your receipt, IKEA may be able to look up some purchases made with a card or digital payment. If your IKEA Family number was used at purchase, your receipt information may also be available through your IKEA Family account.

    Delivery, Missing Items, and Damaged Orders

    If an IKEA delivery arrives damaged, incomplete, or missing entirely, gather your order number, delivery confirmation, product article numbers, package numbers, and photos. IKEA may ask for details about what arrived, what is missing, and whether the damage was noticed at delivery or after unpacking.

    For delivery changes, use IKEA’s Track & Manage Order tool. Some orders can be canceled, changed, or rescheduled while they are still processing. Once an order has moved too far along in the shipping process, IKEA may not be able to make changes, and you may need to return unwanted items after delivery.

    Missing Parts, Assembly, and Spare Hardware

    IKEA products often include multiple boxes and smaller hardware packets. Before contacting support, check all boxes, folded packaging, and hidden compartments, then compare your parts with the assembly instructions.

    If a small part such as a screw, knob, hinge, or shelf pin is missing and has a 6-digit part number, use IKEA’s spare parts portal. If the part is larger, does not have a 6-digit number, or is not available through the portal, contact IKEA customer service or visit the customer service/recovery department at your local IKEA store with your receipt or order confirmation.

    IKEA Family, Receipts, and Store Purchase Help

    IKEA Family can help customers access some purchase history, offers, and account-related details. If your IKEA Family number was used at purchase, it may help with receipt lookup. For store purchases, bring the original receipt, payment card, product packaging, and item details when visiting the store for help.

    For local stock, store pickup, food-market questions, restaurant questions, or in-store service issues, check your local IKEA store page or visit the store directly when possible.

    IKEA Fraud, Fake Website, and Phishing Warning

    Be careful with fake IKEA websites, lookalike ads, suspicious delivery emails, fake clearance offers, and phishing messages claiming to be from IKEA. Scammers may copy IKEA logos, product photos, and checkout pages to collect names, addresses, card numbers, and login information.

    • Use ikea.com or the official IKEA app when shopping online.
    • Be cautious with social media ads offering extreme discounts or limited-time “warehouse clearance” deals.
    • Check the sender’s email address before clicking order, refund, or delivery links.
    • Do not provide your password, full card number, CVV, or one-time verification code to anyone claiming to be IKEA support.
    • If you see an IKEA charge you do not recognize, check your IKEA account, email confirmations, and payment history before disputing the charge with your card issuer.

    How to Escalate an IKEA Complaint

    If IKEA customer service does not resolve your issue, try these escalation steps:

    1. Save your order confirmation, receipt, delivery details, product photos, support case numbers, and chat transcripts.
    2. Contact IKEA again by phone or chat and ask for the case to be reviewed or escalated.
    3. Ask for written confirmation of any refund, replacement, delivery correction, pickup, exchange, or service appointment.
    4. If the issue involves a store purchase, visit or contact the store with your receipt and product details.
    5. If the issue involves an installation partner, keep both IKEA and installer documentation together.
    6. For unresolved corporate-level complaints, use the IKEA corporate office resource linked below.
    7. If you believe a charge is unauthorized and IKEA cannot verify the order, contact your card issuer promptly.

    IKEA Compared with Competitors

    IKEA competes with furniture, home goods, and online retailers such as Wayfair, Amazon, Walmart, Target, Ashley Furniture, Rooms To Go, HomeGoods, and Value City Furniture. Customers comparing these companies often look at product price, style, delivery cost, return policy, assembly requirements, store pickup options, replacement-part availability, and how quickly customer service resolves delivery or product problems.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About IKEA Customer Service

    What is the IKEA customer service phone number?

    The IKEA customer service phone number for U.S. support is 1-888-888-4532. Customers can also use IKEA’s online Help Center, chat, order tracking, and store support tools.

    What are IKEA customer service hours?

    IKEA lists phone support as Monday through Sunday, 8:00 AM to 12:00 AM. Hours and support availability may change, so confirm current hours on IKEA’s Contact Us page before calling.

    How do I track an IKEA order?

    Use IKEA’s Track & Manage Order tool and enter the required order information. If you still need help, contact IKEA customer service with your order number and delivery details.

    How do I return an IKEA item?

    Review the IKEA return policy, bring proof of purchase, and return eligible items in store or through the available return process. Unopened products generally have a longer return window than open products.

    Can IKEA send missing screws or hardware?

    Yes, many small spare parts with a 6-digit part number can be ordered through IKEA’s spare parts portal. If the part is not available online, contact IKEA customer service or visit your local IKEA store.

    What should I do if my IKEA delivery is missing items?

    Check all boxes and packaging first, then contact IKEA customer service with your order number, order confirmation, article numbers, and a description of what is missing.

    What should I do if my IKEA item arrives damaged?

    Take photos of the damaged item, packaging, and delivery labels. Report the issue through IKEA’s online order tools, customer service, or your local store as soon as possible.

    How do I contact IKEA corporate office?

    IKEA’s U.S. corporate office is listed at 420 Alan Wood Road, Conshohocken, PA 19428. The corporate office phone number is 1-610-834-0180. For routine customer service, order, return, delivery, and product issues, use IKEA customer service first.

    Page Update Note

    Updated June 2026: This page was refreshed with current IKEA customer service routing for phone support, chat, orders, returns, refunds, delivery, missing parts, assembly help, spare hardware, store support, and fraud-safety concerns.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use chat, visit a store, manage the issue online, or escalate through another route.

    Share Your IKEA Customer Service Experience

    Have you contacted IKEA customer service about an online order, return, refund, delivery issue, missing part, assembly problem, store purchase, IKEA Family account, warranty claim, or product complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether IKEA resolved the issue.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with IKEA, IKEA U.S., IKEA North America Services, LLC, or ikea.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, return rules, refund timelines, delivery policies, warranty terms, product restrictions, and website links may change. Always verify important order, return, refund, account, payment, product safety, and warranty information directly with IKEA before taking action.

  • IZOD Customer Service: Orders, Returns, Sizing and Product Complaints

    IZOD customer service can help with IZOD.com orders, shipping, returns, refunds, sizing, damaged merchandise, gift cards, rewards accounts and other online-store concerns.

    IZOD does not currently publish a general customer-service telephone number on its official contact page. For assistance, email hello@izod.com, use the official contact form or begin an eligible return through the IZOD return portal.

    IZOD Customer Service Contacts

    The former IZOD telephone number 1-800-866-7292 and the former address at 100 Phoenix Avenue, Enfield, Connecticut are not currently published by IZOD.com as its online-store customer-service contacts.

    Do not mail a return to Centric Brands, Authentic Brands Group or the former Connecticut address. Begin the return through IZOD’s official return portal and use the address shown on the authorized return label.

    Choose the Correct IZOD Support Route

    • IZOD.com order: Email hello@izod.com or use the online contact form.
    • Start a return: Use the official IZOD return portal.
    • Order cancellation: IZOD says orders normally cannot be canceled after checkout; return the product after delivery if it remains eligible.
    • Damaged or incorrect online order: Photograph the item and packaging and email IZOD promptly.
    • Purchase from Macy’s, Amazon, Kohl’s or another retailer: Contact that retailer for its return or refund policy.
    • Older licensed IZOD product: Contact the retailer or the manufacturer identified on the label, packaging or warranty.
    • Privacy request: Email hello@izod.com or use the privacy-preferences page.
    • Accessibility barrier: Use the AudioEye accessibility tools and feedback route on IZOD.com.
    • Suspected counterfeit: Contact the marketplace, payment provider and IZOD with the seller and product information.

    Who Owns IZOD?

    IZOD is owned by Authentic Brands Group, a brand-development and licensing company.

    Centric Brands operates IZOD.com and is a major IZOD apparel licensee. Centric designs, manufactures, distributes and sells several IZOD product categories, including men’s and women’s apparel, sportswear, activewear and golf clothing.

    Other licensed companies may make separate IZOD product categories.

    This means the appropriate support route can depend on:

    • The product category
    • The manufacturer shown on the label
    • The retailer that sold the product
    • Whether the order was placed through IZOD.com
    • The date of purchase
    • The written return or warranty policy

    An IZOD-branded umbrella, belt, watch, shoe, pet product or accessory may not have been manufactured or sold by the company operating IZOD.com.

    Information to Have Before Contacting IZOD

    • IZOD.com order number
    • Purchaser name
    • Email address used at checkout
    • Purchase date
    • Delivery date
    • Product name
    • Style or SKU number
    • Size and color
    • Amount paid
    • Shipping address
    • UPS tracking number
    • Photographs of damage or defects
    • Photograph of the product label
    • Retailer receipt for a third-party purchase
    • Previous customer-service messages
    • The return, refund, replacement or other resolution requested

    Do not publish order numbers, home addresses, tracking numbers, payment information, gift-card codes, account passwords or private customer-service messages in a public review.

    How to Check an IZOD Order

    Sign in to the IZOD account used for the order or review the order-confirmation email.

    Search email folders for:

    • IZOD order confirmation
    • Shipping confirmation
    • UPS tracking
    • Delivery notification
    • Return confirmation
    • Refund confirmation

    An order may have been placed as a guest and may not appear inside a newly created account.

    Contact hello@izod.com if the payment was completed but no order confirmation can be found.

    Can I Cancel an IZOD Order?

    IZOD’s current policy says an order cannot normally be canceled after checkout.

    Orders are sent automatically to the fulfillment process, and customer service may be unable to stop the shipment.

    If the product is no longer wanted:

    1. Wait for delivery.
    2. Do not wear, wash or remove the tags.
    3. Confirm that the product is returnable.
    4. Start the return within 30 days after delivery.
    5. Use the authorized return label.

    Do not refuse the package merely to avoid the return process. IZOD states that shipping charges can still apply to a refused delivery.

    IZOD Order Confirmation Never Arrived

    Before placing another order:

    1. Check spam, junk and promotional folders.
    2. Search for “IZOD” and the purchase amount.
    3. Confirm whether the payment is pending or posted.
    4. Check whether another email address was used.
    5. Contact hello@izod.com.

    Include the purchaser name, approximate order time, charge amount and email addresses that may have been used.

    Avoid placing a duplicate order until IZOD confirms whether the original transaction completed.

    IZOD Shipping Costs and Delivery

    IZOD currently uses UPS for U.S. online orders.

    Current standard options include:

    • Orders of $75 or more: Free UPS Ground shipping when the qualifying merchandise total reaches the threshold after discounts and before tax
    • Orders below $75: $8.95 UPS Ground shipping
    • Estimated UPS Ground transit: Approximately five to seven business days
    • UPS two-day shipping: $24.99

    Two-day orders must be received and processed by the stated cutoff to begin processing that business day.

    Shipping estimates do not include order-verification and processing time.

    IZOD currently does not offer international shipping through its U.S. website.

    IZOD Order Is Delayed

    A delivery may be delayed because of:

    • Order verification
    • Warehouse processing
    • Weather
    • Carrier volume
    • Incorrect or incomplete address
    • Remote delivery location
    • Holiday closures

    Check UPS tracking before contacting IZOD.

    IZOD states that it is not responsible for compensating customers solely because of carrier delays.

    Contact IZOD if:

    • The order has not shipped after an unreasonable processing period.
    • The tracking number is invalid.
    • UPS confirms the package is lost.
    • The package is returned to the warehouse.
    • The wrong address appears on the order.

    IZOD Package Is Marked Delivered but Missing

    Check:

    • Front and side doors
    • Apartment package room
    • Building front desk
    • Neighbors
    • Household members
    • UPS delivery photograph or scan
    • The address on the order confirmation

    Contact UPS and then email IZOD if the package remains missing.

    Do not post the delivery address or tracking number publicly.

    IZOD Sent the Wrong or Damaged Item

    For an incorrect or damaged delivery:

    1. Photograph the shipping box.
    2. Photograph the shipping label.
    3. Photograph the product and damage.
    4. Compare the style, size and color with the order confirmation.
    5. Keep all tags and packaging.
    6. Email hello@izod.com.
    7. Request a replacement, return or refund.

    IZOD states that original shipping charges are normally nonrefundable unless it shipped the wrong item.

    Do not wear or wash an incorrect product while waiting for a response.

    IZOD Return Policy

    Eligible IZOD.com purchases may be returned within 30 days after delivery.

    To qualify, the merchandise must generally be:

    • Unworn
    • Unwashed
    • In original condition
    • With tags attached
    • In the original packaging
    • Accompanied by the receipt

    Begin at:

    IZOD Return Portal

    A prepaid return label costs $8.95 and is deducted from the refund.

    IZOD Products That Cannot Be Returned

    Current exclusions include:

    • Clearance merchandise
    • Products marked final sale
    • Undergarments
    • Jewelry
    • Gift cards
    • Worn merchandise
    • Washed merchandise
    • Products returned after the permitted period

    Final-sale products should be identified on the product page and order information.

    Review the return status before removing tags or opening hygienic products.

    Does IZOD Offer Exchanges?

    The current refund policy references returns or exchanges for eligible products, but availability can depend on inventory and the return portal.

    When a replacement size or color is needed:

    1. Open the return portal.
    2. Check whether an exchange option appears.
    3. Confirm that the desired item remains in stock.
    4. Review any price difference.
    5. Contact hello@izod.com if the exchange option is unavailable.

    A new order may be required when an exchange cannot be processed.

    How Long Does an IZOD Refund Take?

    IZOD states that after a return arrives at its distribution center, customers should generally allow:

    • Up to seven business days for return processing
    • An additional three to five business days for the credit to appear on the payment statement

    Rural or remote returns may take additional time.

    Keep:

    • Return confirmation
    • Prepaid label
    • UPS acceptance receipt
    • Tracking number
    • Warehouse-delivery confirmation
    • Refund email

    Contact IZOD if the return was delivered and no refund update appears after the normal processing period.

    Returning an IZOD Product Purchased From Another Retailer

    The IZOD.com return policy applies only to purchases made through IZOD.com.

    For an IZOD item purchased from Macy’s, Amazon, Kohl’s or another store:

    • Check the retailer shown on the receipt.
    • Review that retailer’s return deadline.
    • Confirm whether a marketplace seller fulfilled the purchase.
    • Use the retailer’s return portal or store process.
    • Keep the receipt and product tags.

    IZOD.com may not be able to refund an order processed by another seller.

    For Amazon purchases, identify whether the seller was Amazon or an independent marketplace merchant.

    IZOD Sizing and Fit Problems

    Sizing can vary among:

    • Classic fit
    • Slim fit
    • Performance apparel
    • Golf clothing
    • Big and Tall products
    • Men’s and women’s collections
    • Licensed products sold by other retailers

    Before ordering:

    • Review the product-specific size chart.
    • Read the fit description.
    • Compare garment measurements with a similar item.
    • Review fabric stretch and shrinkage instructions.
    • Check whether the item is final sale.

    Do not wash a poorly fitting product before deciding whether to return it.

    IZOD Shirt Is Pilling, Shrinking or Fading

    A clothing-quality complaint may involve:

    • Pilling
    • Premature fading
    • Shrinkage
    • Loose seams
    • Broken buttons
    • Fabric holes
    • Collar distortion
    • Peeling graphics
    • Failed zipper or hardware

    Before contacting support:

    1. Photograph the full garment.
    2. Photograph the affected area.
    3. Photograph the care and manufacturer labels.
    4. Record when and where it was purchased.
    5. Describe how it was washed and dried.
    6. Keep the receipt when available.

    Contact the retailer first when it sold the product.

    Email IZOD if it was purchased directly through IZOD.com.

    Normal wear, incorrect washing, abrasion and age can affect whether a replacement or refund is offered.

    Warranty Help for IZOD Umbrellas, Belts and Accessories

    IZOD does not currently publish one universal warranty covering every licensed product category.

    An IZOD-branded umbrella, belt, bag, watch, shoe or accessory may have been produced by a separate licensee.

    Check:

    • Manufacturer name on the product label
    • Warranty card
    • Retail packaging
    • Receipt
    • Retailer listing
    • Importer or distributor information

    Contact the seller or named manufacturer.

    The current IZOD.com apparel return policy may not apply to an older licensed product purchased elsewhere.

    IZOD Price Adjustment Policy

    IZOD currently offers a one-time price adjustment on an eligible item when:

    • The request is made within three days after purchase.
    • The same style, size and color remain in stock.
    • The item is offered at a lower eligible price.

    Email hello@izod.com with:

    • Order number
    • Product name
    • Style, size and color
    • Lower price or promotion

    Price adjustments are not available for:

    • Clearance merchandise
    • Flash sales and certain limited promotions
    • Price differences at another retailer

    IZOD E-Gift Card Help

    For a missing or unusable IZOD e-gift card, have ready:

    • Purchaser name
    • Purchaser email
    • Recipient email
    • Purchase date
    • Gift-card amount
    • Order number

    Check spam and promotional folders before contacting customer service.

    Gift cards are nonrefundable.

    Do not post a gift-card number, balance or redemption code in a public review.

    IZOD Rewards Account Help

    IZOD.com currently links to an online rewards program.

    Account problems may involve:

    • Missing rewards
    • Incorrect email address
    • Duplicate accounts
    • Unable to log in
    • Reward not applying at checkout
    • Lost benefits after account deletion

    Use the account login and contact hello@izod.com with the name and email connected to the account.

    IZOD’s privacy policy warns that deleting an account can permanently remove access to loyalty benefits or credit balances.

    How to Stop IZOD Marketing Emails or Text Messages

    For promotional email:

    • Select the unsubscribe link in an IZOD marketing email.
    • Email hello@izod.com with the email address to remove.

    For marketing text messages:

    • Reply STOP to the promotional text.
    • Follow the confirmation instructions.

    Stopping marketing messages does not cancel an order or prevent necessary transaction emails.

    IZOD Privacy and Account-Deletion Requests

    Email hello@izod.com for applicable requests involving:

    • Access to personal information
    • Correction
    • Deletion
    • Account closure
    • Advertising preferences
    • Sale or sharing opt-out
    • Marketing communications

    Privacy correspondence may also be mailed to:

    Centric Brands
    350 Fifth Avenue, 6th Floor
    New York, NY 10118

    The customer may need to verify the email address associated with the account.

    Do not send unnecessary identity documents or complete payment-card information.

    IZOD Website Accessibility Help

    IZOD uses AudioEye tools for accessibility monitoring and website feedback.

    Use the accessibility icon or Help Desk when a disability-related barrier prevents access to:

    • Product information
    • Size charts
    • Checkout
    • Returns
    • Account functions
    • Customer-service forms

    Include the page URL, device, browser, assistive technology and description of the barrier.

    Do not include unrelated medical information.

    Fake IZOD Website or Counterfeit Product

    Warning signs include:

    • Misspelled IZOD website address
    • Prices far below normal retail offers
    • Payment by gift card, cryptocurrency or wire transfer
    • No return policy
    • No customer-service contact
    • Copied product photographs
    • Seller cannot identify the manufacturer or licensee
    • Request for remote access to a device
    • Refund offer requiring bank-login credentials

    Use IZOD.com or an established retailer.

    Contact the seller and payment provider promptly if the order appears fraudulent or counterfeit.

    Unfamiliar IZOD Charge

    An unfamiliar charge may involve:

    • IZOD.com order
    • E-gift card
    • Purchase by another authorized cardholder
    • Marketplace order
    • Temporary payment authorization
    • Order placed under another email address

    Review:

    • Email receipts
    • IZOD account history
    • Amazon and retailer purchases
    • Household card users

    Email IZOD to identify a direct transaction.

    Contact the card issuer promptly if a completed charge remains unauthorized.

    How to Escalate an IZOD Complaint

    1. Determine whether the purchase was made through IZOD.com or another retailer.
    2. Collect the receipt, order number, product label and photographs.
    3. Email hello@izod.com.
    4. Use the official contact form when needed.
    5. State the return, refund, replacement or other resolution requested.
    6. Keep the complete email thread.
    7. Use the return portal before the 30-day deadline.
    8. Contact the retailer separately when it processed the purchase.
    9. Ask for management review when the initial response does not address the documented issue.
    10. Contact the payment provider promptly for an unauthorized transaction.

    Written privacy or corporate correspondence related to IZOD.com may be sent to Centric Brands at 350 Fifth Avenue, New York, NY 10118.

    Do not send merchandise to that address.

    A review submitted to CustomerServiceNumbers.com does not contact IZOD, cancel an order, start a return, issue a refund or open a product complaint.

    IZOD Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently displays two IZOD reviews with an overall rating of 2.0 out of 5.

    Both reviews were submitted in 2016.

    One reviewer reported that several IZOD pullover shirts began pilling after limited use.

    The second reviewer asked about warranty coverage after a spoke broke on an older IZOD umbrella.

    These reviews provide historical examples of clothing-quality and licensed-product concerns. They do not describe the current IZOD.com ordering or return process and are too old and limited to establish a current company-wide service trend.

    The umbrella may have been produced by a separate IZOD licensee, so the appropriate support route may be the original retailer or the manufacturer identified on the product.

    Current reviews may help readers understand experiences involving:

    • IZOD.com customer service
    • Email response
    • Order fulfillment
    • Shipping and delivery
    • Returns and refunds
    • Sizing and fit
    • Fabric quality
    • Final-sale products
    • Gift cards
    • Rewards accounts
    • Third-party retailer purchases
    • Complaint escalation

    Frequently Asked Questions About IZOD Customer Service

    What is the current IZOD customer-service phone number?

    IZOD.com does not currently publish a general customer-service phone number on its official contact page. Email hello@izod.com or use the contact form.

    Is 1-800-866-7292 still the IZOD customer-service number?

    That older number is not currently published by IZOD.com as its online-store customer-service number.

    What is the IZOD customer-service email?

    Email hello@izod.com.

    Can I cancel an IZOD order?

    IZOD says orders cannot normally be canceled once checkout is completed. An eligible item can be returned after delivery.

    How long do I have to return an IZOD.com order?

    Eligible products can be returned within 30 days after delivery.

    How much does an IZOD return cost?

    The prepaid return-label fee is currently $8.95 and is deducted from the refund.

    Can clearance products be returned?

    No. Clearance and other products marked final sale are not eligible for return or exchange.

    Can underwear or jewelry be returned?

    No. IZOD identifies undergarments and jewelry as final-sale products.

    Can I return an IZOD item purchased at Macy’s or Amazon through IZOD.com?

    No. Purchases made through another retailer follow that retailer’s return policy.

    How long does an IZOD refund take?

    IZOD says return processing may take up to seven business days after warehouse receipt, followed by approximately three to five business days for the payment credit.

    Does IZOD offer free shipping?

    IZOD currently offers free UPS Ground shipping on qualifying orders of $75 or more.

    Does IZOD ship internationally?

    IZOD.com currently says international shipping is unavailable.

    Does IZOD have a universal product warranty?

    IZOD does not publish one general warranty covering every clothing and licensed-product category. Review the seller’s policy and the manufacturer information on the specific product.

    Who owns IZOD?

    Authentic Brands Group owns the IZOD brand.

    Who operates IZOD.com?

    Centric Brands operates IZOD.com and licenses major IZOD apparel categories.

    Where is IZOD headquartered?

    IZOD is a licensed brand rather than a standalone operating corporation. Centric Brands, the online-store operator, is headquartered at 350 Fifth Avenue, New York, NY 10118. Brand owner Authentic Brands Group is located at 1411 Broadway, New York, NY 10018.

    Related Clothing and Retail Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share real customer experiences since 2004. We independently organize official contact routes, current return policies, ownership information and reader-submitted reviews.

    We are not owned by IZOD, Authentic Brands Group, Centric Brands, a licensee, retailer, marketplace seller or payment company.

    Share Your IZOD Customer Service Experience

    Have you contacted IZOD about an online order, delayed package, return, refund, sizing problem, damaged product, gift card, rewards account or product-quality concern?

    Leave a factual review below and explain where the product was purchased, the support route used, approximate response time and whether the issue was resolved.

    Comments are moderated. Do not include order numbers, tracking numbers, home addresses, payment information, gift-card codes, account passwords, private emails or personal information about a customer-service employee.

    Page Update Note

    This IZOD customer-service page was reviewed and fully updated on July 20, 2026.

    The update removed the outdated telephone number and Connecticut address, added the current customer-service email, contact form, return portal, shipping and refund policies, and clarified the relationship among IZOD, Authentic Brands Group and Centric Brands.

    The review section was corrected to reflect the two live reviews, current 2.0-out-of-5 rating and the actual age and subjects of the comments.

    Last Updated: July 20, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with IZOD, Authentic Brands Group, Centric Brands, an IZOD licensee, retailer, marketplace seller, carrier or payment company. IZOD does not provide customer support through this website.

    Customer-service contacts, shipping rates, free-shipping thresholds, return periods, return fees, final-sale exclusions, rewards benefits, product licensees, ownership and corporate addresses can change. Review the current product page, receipt, order confirmation and official IZOD policies.

    This page cannot locate an order, cancel a purchase, authorize a return, identify a product licensee, approve a quality claim, issue a refund or determine whether normal wear is a manufacturing defect.

  • Liz Claiborne Customer Service: JCPenney Returns, Orders & Reviews

    If you need help with Liz Claiborne customer service, a JCPenney order, return, refund, damaged item, wrong size, missing shipment, handbag, shoes, clothing, jewelry, bedding, bath item, home product, or customer service complaint, the correct support route is usually JCPenney. Liz Claiborne is now sold through JCPenney, and LizClaiborne.com redirects shoppers to JCPenney’s Liz Claiborne collection.

    Verified Liz Claiborne Customer Service Contact Information

    • Best Current Support Route: JCPenney Customer Service
    • JCPenney Customer Service Phone: 1-800-322-1189
    • JCPenney Customer Service Email: support@jcp.com
    • JCPenney Support on X/Twitter: @askjcp
    • Liz Claiborne at JCPenney: LizClaiborne.com
    • JCPenney Liz Claiborne Collection: Shop Liz Claiborne at JCPenney
    • JCPenney Customer Service Center: JCPenney Customer Service
    • JCPenney Returns: JCPenney Return Policy
    • Track JCPenney Order: Track Your Order
    • JCPenney Store Locator: Find a JCPenney Store
    • JCPenney Corporate / Privacy Mailing Address: JCPenney, 6501 Legacy Drive, Suite B-100, Plano, TX 75024
    • Corporate Customer Care Mailing Address: Penney OpCo LLC, P.O. Box 10001, Dallas, TX 75301-7311, Attention: Corporate Customer Care
    • Previously Listed Liz Claiborne Phone: 1-800-709-5777 (older listing; verify before relying on it)
    • Previously Listed Liz Claiborne Address: 200 Madison Avenue, New York, NY 10016 (legacy Liz Claiborne Inc. address; not the best current consumer-support address)

    Important: Liz Claiborne Customer Service Is Now Handled Through JCPenney

    The old Liz Claiborne Inc. company listing can be confusing. Liz Claiborne as a consumer brand is now sold through JCPenney. If you bought Liz Claiborne clothing, handbags, shoes, accessories, bedding, bath, curtains, or home products from JCPenney, contact JCPenney customer service or return the item through JCPenney’s return process.

    Do not assume old Liz Claiborne Inc. phone numbers or addresses still handle consumer product support. For current purchases, use your JCPenney order number, receipt, store location, or online account.

    Choose the Correct Liz Claiborne Support Route

    • Liz Claiborne item bought at JCPenney store: Return to a JCPenney store with receipt or ask the local store for help.
    • Liz Claiborne item bought on JCPenney.com: Use JCPenney online order support or call 1-800-322-1189.
    • Wrong size, fit, color, or style: Use the JCPenney return or exchange process.
    • Damaged, defective, or wrong item received: Contact JCPenney customer service and keep photos of the item, packaging, and invoice.
    • Missing package or shipping issue: Use JCPenney order tracking and customer care.
    • Handbag, shoes, jewelry, or accessories issue: Check the item page and use JCPenney support.
    • Bedding, bath, window, or home item issue: Use JCPenney returns or customer service.
    • Product bought from eBay, Amazon, thrift store, resale site, or marketplace seller: Contact the seller or marketplace first.
    • Old Liz Claiborne Inc. corporate question: Do not use JCPenney support for historical company, stock, or old corporate-record questions.

    Information To Gather Before Contacting JCPenney About Liz Claiborne

    Having the right order, receipt, or product details ready can help JCPenney locate the purchase faster.

    • JCPenney order number
    • Receipt or packing slip
    • JCPenney account email address
    • Store location where the item was purchased
    • Purchase date
    • Product name, size, color, and style number
    • UPC, item number, or SKU from the tag
    • Photos of the item, tag, defect, package, or wrong product
    • Tracking number if the order was shipped
    • Payment method used
    • Return tracking number if you mailed the item back
    • Prior case number, email, or chat transcript from JCPenney

    Common Reasons Customers Contact Liz Claiborne / JCPenney Support

    • Return or exchange a Liz Claiborne item
    • Wrong size or fit
    • Damaged or defective product
    • Wrong item shipped
    • Online order never arrived
    • Missing packing slip or receipt
    • Refund delay
    • Price adjustment or price match question
    • Product quality complaint
    • Handbag strap, zipper, stitching, or hardware issue
    • Shoes, jewelry, or accessory problem
    • Bedding, bath, curtain, or home product issue
    • JCPenney rewards, coupon, or promotion not applied
    • Question about whether Liz Claiborne is still sold

    Liz Claiborne Returns at JCPenney

    JCPenney says items purchased at JCP.com are eligible for return with a receipt within 60 days of the original purchase date. Refunds are generally issued to the original form of payment or a JCPenney gift card, depending on the purchase and return method.

    Returning a JCPenney.com order to a JCPenney store is usually the quickest way to return most merchandise and receive a refund or store credit. Some exclusions apply.

    Online Returns by Mail

    If you prefer to return a JCPenney.com order by mail, log in to your account, select the order, choose the item you want to return, and follow the prompts to start a return. If you do not have a JCPenney account, use the order lookup option to find the order and start the return.

    JCPenney says mail returns have a flat return shipping fee that is subtracted from the refund amount. Keep your return tracking number until the refund posts.

    Returns Without a Receipt

    JCPenney says returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the item’s lowest selling price within the last 45 days. Valid photo identification may be required, and JCPenney may limit returns or exchanges with or without a receipt.

    If you purchased the item online, check your JCPenney account or email for the order number before trying a no-receipt return.

    Damaged, Defective, or Wrong Liz Claiborne Item

    If your Liz Claiborne product arrived damaged, defective, or different from what you ordered, contact JCPenney customer service quickly. Keep the original packaging, tags, receipt, invoice, and photos of the problem.

    For defects such as broken zippers, damaged handbag straps, loose stitching, torn fabric, missing buttons, damaged jewelry, or wrong home item, clear photos can help support review the issue faster.

    Shipping, Tracking, and Missing Orders

    If your JCPenney.com Liz Claiborne order has not arrived, start with JCPenney’s order tracking page. Check the tracking status, delivery address, carrier updates, and delivery confirmation.

    If the tracking says delivered but you did not receive the package, check around your address, with household members, building staff, neighbors, and the carrier before filing a claim or contacting JCPenney.

    Coupons, Rewards, and Price Adjustments

    If a coupon, promo code, sale price, rewards offer, or JCPenney price match did not apply to a Liz Claiborne order, save the offer, expiration date, product page, cart screenshot, and order confirmation.

    JCPenney’s price match policy has exclusions and time limits, so contact customer service quickly if you believe a Liz Claiborne item qualifies for a price adjustment.

    Buying Liz Claiborne From Third-Party Sellers

    Many Liz Claiborne items are also resold on marketplaces, resale sites, outlet-style stores, thrift sites, and auction platforms. If you bought from a third-party seller rather than JCPenney, the seller or marketplace may control the return, refund, authenticity, shipping, and complaint process.

    Before buying from an unfamiliar seller, check the product condition, return policy, seller ratings, photos, measurements, and whether the item is new, used, vintage, or final sale.

    Old Liz Claiborne Inc. vs. Current Liz Claiborne Brand

    Liz Claiborne Inc. was once a major fashion company, but the old company and the current consumer brand are not the same support path for shoppers. The Liz Claiborne brand is now associated with JCPenney for current retail purchases.

    If your issue involves old stock certificates, old corporate records, employment history, historical licensing, or the old Liz Claiborne Inc. company, JCPenney customer service may not be able to help. If your issue involves a current Liz Claiborne product purchase, JCPenney is the correct place to start.

    Watch Out for Fake Liz Claiborne Sites and Support Numbers

    Because Liz Claiborne is a well-known legacy brand, shoppers may find old phone numbers, outdated addresses, unofficial websites, marketplace listings, resale sellers, and suspicious support pages. Use JCPenney.com, LizClaiborne.com, and verified JCPenney customer service routes for current Liz Claiborne purchases.

    • Do not rely on old Liz Claiborne Inc. corporate numbers for current JCPenney purchases.
    • Check whether the item was sold by JCPenney or a third-party seller.
    • Be cautious of websites that look like official Liz Claiborne stores but are not JCPenney.
    • Do not post order numbers, addresses, phone numbers, or payment details in public reviews.
    • For unfamiliar charges, check whether the charge came from JCPenney, a marketplace, PayPal, Apple Pay, Klarna, Synchrony, or another payment provider.
    • If a charge appears unauthorized, contact JCPenney and your payment provider promptly.

    How to Escalate a Liz Claiborne Customer Service Problem

    1. Start with JCPenney customer service: Call 1-800-322-1189 or email support@jcp.com.
    2. Use your order or receipt: Provide the JCPenney order number, receipt, SKU, item number, or store location.
    3. Document the issue: Save product photos, tags, packaging, tracking, refund confirmation, and support responses.
    4. Use the store when appropriate: In-store returns are often the fastest option for eligible JCPenney purchases.
    5. Use mail returns carefully: Keep your return tracking number until the refund is complete.
    6. Ask for a case number: For damaged items, missing packages, or delayed refunds, ask for a reference number.
    7. Write Corporate Customer Care if needed: Mail Penney OpCo LLC, P.O. Box 10001, Dallas, TX 75301-7311, Attention: Corporate Customer Care.
    8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, Synchrony, or Buy Now Pay Later provider before the dispute deadline closes.

    Liz Claiborne Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Liz Claiborne based on 0 customer reviews. Because there are no Liz Claiborne reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

    If you have contacted JCPenney about a Liz Claiborne return, damaged product, wrong size, shipping issue, refund delay, handbag, clothing item, shoes, accessories, bedding, bath product, home item, coupon, or customer service response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting JCPenney about Liz Claiborne products.

    What To Expect When Contacting Liz Claiborne / JCPenney

    • Current Liz Claiborne product support is handled through JCPenney.
    • JCPenney customer service is 1-800-322-1189.
    • JCPenney support email is support@jcp.com.
    • LizClaiborne.com redirects to JCPenney’s Liz Claiborne collection.
    • Eligible JCP.com returns with a receipt are generally accepted within 60 days.
    • In-store returns are usually free and faster for eligible items.
    • Mail returns may have a return shipping fee deducted from the refund.
    • Old Liz Claiborne Inc. contact details may not help with current product purchases.

    Frequently Asked Questions About Liz Claiborne Customer Service

    What is the Liz Claiborne customer service phone number?

    For current Liz Claiborne products sold through JCPenney, call JCPenney customer service at 1-800-322-1189. The older 1-800-709-5777 number appears in legacy listings and should be verified before relying on it.

    Who sells Liz Claiborne now?

    Liz Claiborne clothing, accessories, shoes, jewelry, and home products are sold through JCPenney online and in many JCPenney stores.

    Is LizClaiborne.com official?

    LizClaiborne.com currently redirects to JCPenney’s Liz Claiborne shopping page, which is the best current route for shopping and customer service.

    How do I return a Liz Claiborne item?

    If you purchased the item from JCPenney, follow JCPenney’s return policy. Eligible JCP.com purchases with a receipt may be returned within 60 days. Many items can be returned free at a JCPenney store.

    Can I return a Liz Claiborne item without a receipt?

    JCPenney says no-receipt returns may be eligible for a merchandise return voucher at the item’s lowest selling price within the last 45 days. Valid photo ID may be required.

    What if my Liz Claiborne item arrived damaged?

    Contact JCPenney customer service at 1-800-322-1189 and keep photos of the item, tag, packaging, receipt, and shipping box.

    Where is Liz Claiborne corporate office?

    The old Liz Claiborne Inc. address listed on many sites is 200 Madison Avenue, New York, NY 10016. For current Liz Claiborne product issues, use JCPenney customer service and JCPenney corporate customer care.

    Is Liz Claiborne still its own company?

    For consumer purchases today, Liz Claiborne is best treated as a JCPenney brand rather than a standalone customer-service company.

    Can CustomerServiceNumbers.com process my Liz Claiborne return?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access JCPenney orders, process returns, issue refunds, replace items, track packages, or contact JCPenney on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • JCPenney Corporate Office Headquarters – Find JCPenney corporate office details and complaint discussion.
    • ChargeOnMyCard.com – Research unfamiliar JCPenney, Liz Claiborne, marketplace, PayPal, Synchrony, or Buy Now Pay Later charges.
    • ThinkItsAScam.com – Learn how to spot fake brand websites, fake support numbers, refund scams, and suspicious shopping ads.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Liz Claiborne, Liz Claiborne Inc., JCPenney, Penney OpCo LLC, Catalyst Brands, Kate Spade, Tapestry, Macy’s, Kohl’s, Target, Walmart, PayPal, Synchrony, or any third-party marketplace seller.

    Share Your Liz Claiborne Customer Service Experience

    Have you contacted JCPenney about a Liz Claiborne product, return, refund, order, missing package, damaged item, wrong size, defective clothing, handbag, shoes, jewelry, home item, bedding, bath product, coupon, price match, or customer service response time? Share your experience below to help other shoppers understand how JCPenney handles Liz Claiborne customer service issues.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Liz Claiborne, Liz Claiborne Inc., JCPenney, Penney OpCo LLC, Catalyst Brands, Kate Spade, Tapestry, Macy’s, Kohl’s, Target, Walmart, PayPal, Synchrony, or any third-party marketplace seller. This page is provided for informational and review purposes only. Contact information, brand ownership, product availability, return policies, refund timing, store policies, corporate addresses, and support options may change. Always verify important details directly with JCPenney, the seller, the marketplace, or your payment provider before making return, refund, purchase, billing, or account decisions.

  • JOANN Customer Service, Store Closure & Gift Card Help

    If you need help with a past JOANN order, gift card, store closure, bankruptcy claim, missing online order, refund issue, charge dispute, fake JOANN sale, or old customer service concern, understand that JOANN is no longer operating as a normal active retail chain. JOANN stores closed after bankruptcy, and the former JOANN website now redirects shoppers to Michaels. Because of that, many old JOANN customer service numbers, store contacts, return policies, gift card options, and online order routes may no longer work.

    JOANN Customer Service, Store Closure, and Support Updates

    JOANN was formerly a major fabric, sewing, yarn, craft, and home décor retailer. The company went through bankruptcy and store-closing sales, and JOANN is no longer operating as a normal nationwide retail chain. The former JOANN website now redirects to a Michaels page welcoming JOANN shoppers.

    The old JOANN corporate/customer service phone numbers listed on older pages may no longer provide normal retail support. If you are trying to resolve an old JOANN transaction, gift card, bankruptcy claim, or charge dispute, use the correct route below based on the type of issue.

    Use the former customer service and corporate numbers only as legacy contact information. For bankruptcy case questions, use the Kroll restructuring contact information. For fake JOANN websites, suspicious charges, or online scam purchases, contact your card issuer and report the scam to the FTC.

    Choose the Correct JOANN Support Route

    Use the route below that best matches your JOANN issue.

    • Old JOANN order: Check your email confirmation, tracking number, and payment method first. If JOANN support is unavailable, contact your card issuer.
    • Gift card issue: JOANN gift card acceptance ended during the bankruptcy wind-down, so customers may need to review bankruptcy claim options or contact the card issuer if recently purchased.
    • Fake JOANN online sale: Contact your credit card company or bank immediately, save the website, receipt, and charge details, and report the scam to the FTC.
    • Bankruptcy claim: Use the Kroll restructuring website, inquiry phone numbers, or bankruptcy email listed above.
    • Former employee issue: Use bankruptcy-case resources, former employer contacts, payroll records, or legal/tax resources if ordinary HR support is unavailable.
    • Looking for fabric, yarn, or sewing supplies: Michaels now has a dedicated JOANN shopper page and expanded fabric, yarn, and sewing categories.
    • Corporate history or complaint escalation: Use the JOANN Corporate Office Headquarters page linked in the related resources section.

    What to Have Ready Before Seeking Help

    Because JOANN is no longer operating like a normal retailer, your documentation is especially important if you are trying to resolve an old transaction, charge, gift card, or bankruptcy-related issue.

    • Order number or confirmation email
    • Tracking number or shipping email
    • Receipt or proof of purchase
    • Gift card number and purchase receipt, if relevant
    • Payment card statement showing the charge
    • Date and amount of the transaction
    • Website address used for the purchase
    • Bankruptcy claim number, if applicable
    • Emails or texts from JOANN or a website claiming to be JOANN
    • Photos or screenshots of the issue, with private details covered
    • Any prior customer service case number

    Do not post order numbers, gift card numbers, PINs, payment card details, claim numbers, home addresses, phone numbers, emails, employee records, or screenshots with private information in public reviews.

    Common Reasons People Look for JOANN Customer Service

    • Store closure questions
    • Old online order problems
    • Missing shipments
    • Gift card balances
    • Gift cards no longer accepted
    • Bankruptcy claim questions
    • Refund requests
    • Return questions
    • Charge disputes
    • Fake JOANN sale websites
    • Suspicious social media ads
    • Former employee questions
    • Finding fabric, yarn, sewing supplies, or JOANN private-label products after the closures

    JOANN Store Closures and Website Redirect

    JOANN is no longer operating as a normal active fabric and craft store chain. The former JOANN website now redirects shoppers to Michaels, which has a dedicated page welcoming JOANN shoppers and pointing them to fabric, yarn, sewing supplies, craft supplies, and other creative categories.

    Because of the closure, old store phone numbers, local store contacts, return windows, coupon policies, order pickup options, and in-store customer service routes may no longer be valid. Customers should avoid assuming that an old JOANN support page, coupon page, or store listing is current.

    JOANN Gift Card Issues

    JOANN gift cards became a major customer concern during the bankruptcy and liquidation period. If you still have a JOANN gift card, it may no longer be accepted through ordinary retail channels.

    If you recently purchased a JOANN gift card from a third party, contact the seller or card issuer. If you are trying to recover value from an older JOANN gift card, review bankruptcy claim resources and consider asking your state consumer protection office whether any state-specific gift card rules apply.

    Do not post gift card numbers, PINs, balance screenshots, purchase receipts with private details, or payment information in public comments or reviews.

    Old JOANN Orders, Refunds, and Charge Disputes

    If you had an unresolved JOANN order, missing package, canceled order, or refund issue from before the closure, start by gathering your receipt, confirmation email, tracking number, payment record, and any customer service replies.

    If normal JOANN support is no longer available, contact your card issuer or payment provider. Credit card issuers may offer dispute rights for certain undelivered goods, unauthorized charges, or purchases from fake websites. Time limits can apply, so act quickly.

    JOANN Bankruptcy Claim Resources

    Bankruptcy claim questions are different from normal customer service complaints. If your issue involves a possible bankruptcy claim, unpaid vendor invoice, gift card balance, lease issue, employment claim, or formal notice, use the JOANN 2025 restructuring administration resources from Kroll.

    Keep copies of proof of claim forms, mailed notices, claim numbers, purchase records, invoices, gift card documentation, and court notices. CustomerServiceNumbers.com cannot provide bankruptcy or legal advice.

    Fake JOANN Sale and Impersonation Warnings

    Be very careful with websites, ads, emails, social posts, and search results claiming to offer a new JOANN clearance sale, bankruptcy sale, liquidation sale, or 80% to 90% off online sale. Scammers created fake JOANN sale websites after the closure news.

    • Do not trust a website simply because it uses the JOANN name, logo, colors, or product photos.
    • Be cautious of unusually large discounts, countdown timers, and social media ads.
    • Check the website address carefully before entering payment information.
    • Use a credit card when possible because credit cards may offer better dispute protection.
    • If you paid a suspicious website, contact your card issuer immediately.
    • Save screenshots, receipt emails, tracking information, and the website address.
    • Report fake JOANN websites and suspicious charges to the FTC at ReportFraud.ftc.gov.

    Where Former JOANN Shoppers Can Look Now

    Michaels has a dedicated page for former JOANN shoppers and has expanded fabric, yarn, sewing, and craft categories. Other options may include local quilt shops, local fabric stores, independent yarn shops, Hobby Lobby, Walmart, Target, Amazon, Etsy sellers, and specialty online fabric retailers.

    Before buying from a new online craft or fabric store, check return policies, shipping times, reviews, payment security, and customer service contact information. Be especially careful with lookalike sites using old JOANN branding or liquidation-sale language.

    Former JOANN Employee, Payroll, and HR Questions

    Former employee issues may involve final pay, W-2 forms, payroll records, benefits, unemployment paperwork, bankruptcy notices, or local store closure documentation. Ordinary store or customer service routes may no longer be available.

    If you are a former employee, keep pay stubs, W-2 records, store information, manager contacts, bankruptcy notices, and employment documents. Do not post Social Security numbers, employee ID numbers, pay stubs, W-2 forms, bank information, or private employment records in public reviews.

    How to Escalate a JOANN Complaint

    Because JOANN is no longer operating like a normal active retailer, escalation depends on the issue. For fake-sale charges, contact your bank or credit card issuer. For bankruptcy-related claims, use the Kroll restructuring resources. For old order documentation, gather receipts and order confirmations before contacting any support route.

    If the issue is about a historical corporate contact or complaint record, use the JOANN Corporate Office Headquarters page linked below. If the issue involves fraud, report it to the FTC and your payment provider.

    JOANN Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently does not have enough published JOANN reviews to summarize a clear CSN customer trend. The live review section shows 0 reviews, so readers are encouraged to share their JOANN customer service, closure, gift card, or scam-related experience below.

    When leaving a review, describe the issue, date, support route used, whether the problem was resolved, and what other customers should know. Do not post order numbers, gift card numbers, PINs, payment details, bankruptcy claim numbers, home addresses, phone numbers, emails, employee records, or screenshots with private information.

    Related Craft, Fabric, and Retail Customer Service Pages

    JOANN Customer Service FAQs

    Is JOANN still open?

    No. JOANN closed down after bankruptcy and is no longer operating as a normal nationwide fabric and craft retail chain. The former JOANN website now redirects to Michaels.

    What is the JOANN customer service phone number?

    Older JOANN listings commonly show 1-888-739-4120 for customer service and 1-330-656-2600 for corporate contact. These should be treated as legacy numbers because JOANN is no longer operating as a normal active retailer.

    Can I still use a JOANN gift card?

    JOANN gift card acceptance ended during the bankruptcy wind-down. If you still have a gift card, review bankruptcy claim resources or contact your state consumer protection office for guidance.

    What should I do if I ordered from a fake JOANN website?

    Contact your credit card company or bank immediately, save the website address and receipt, watch for additional charges, and report the fake website to the FTC at ReportFraud.ftc.gov.

    Where did JOANN.com go?

    The former JOANN website redirects to Michaels, which has a page welcoming JOANN shoppers and pointing them to fabric, yarn, sewing, and craft categories.

    Did Michaels buy JOANN?

    Michaels acquired JOANN intellectual property and private-label brands, but that does not mean ordinary old JOANN store returns, gift cards, orders, or customer service claims are automatically handled like current Michaels purchases.

    Who handles JOANN bankruptcy questions?

    JOANN bankruptcy inquiries should be directed to the JOANN 2025 Kroll restructuring administration resources. Kroll lists 1-844-712-2239, 1-646-863-7121 for international calls, and Joann2025Info@ra.kroll.com.

    Where was JOANN headquartered?

    JOANN was headquartered at 5555 Darrow Road, Hudson, OH 44236.

    Page Update Note

    This JOANN customer service page was updated on June 27, 2026, to reflect JOANN’s store closures, the former JOANN website redirect to Michaels, legacy phone-number status, bankruptcy inquiry resources, gift card notes, fake JOANN sale warnings, alternative shopping guidance, COH link information, and live CSN review-status information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with JOANN, Jo-Ann Stores, LLC, Joann.com, Michaels, Kroll Restructuring Administration, any bankruptcy administrator, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For bankruptcy claims, gift card issues, payment disputes, fake-sale charges, former employee questions, or legal matters, always verify details directly with the appropriate bankruptcy administrator, payment provider, state agency, or legal professional.

    Share Your JOANN Customer Service Experience

    Have you tried to contact JOANN about a past order, gift card, store closure, refund, bankruptcy claim, missing shipment, fake online sale, former employee issue, or unresolved customer service problem? Share your experience below to help other shoppers.

    Privacy reminder: Do not post your order number, gift card number, PIN, payment details, bankruptcy claim number, home address, phone number, email address, employee documents, or screenshots with private information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with JOANN, Jo-Ann Stores, LLC, Joann.com, Michaels, Kroll Restructuring Administration, any bankruptcy administrator, or any former JOANN store. This page is for informational and consumer-review purposes only. Phone numbers, claim procedures, bankruptcy resources, gift card information, store-closure details, website redirects, and support routes can change. Always confirm important details directly with the appropriate official source before taking action.

  • Jessica Simpson Customer Service, Returns and Product Help

    Jessica Simpson customer service can help with orders placed directly through JessicaSimpson.com, including shipping, returns, exchanges, refunds, wrong items, damaged products, account access and rewards. The Jessica Simpson Collection includes shoes, clothing, swimwear, handbags, jewelry, sunglasses, watches, fragrance, home products and luggage.

    Customers who purchased a Jessica Simpson product from Macy’s, Dillard’s, Walmart, Amazon or another retailer should normally contact that retailer first. JessicaSimpson.com does not accept returns for items purchased from another store.

    Jessica Simpson Customer Service Phone Number

    Do not mail a product return to the Sherman Oaks address unless customer care specifically directs you to do so. Eligible returns must be started through the official return portal so the company can track and process the package.

    Best Jessica Simpson Support Route by Issue

    • JessicaSimpson.com order: Call 1-844-443-2278, email customer care or use the contact form.
    • Retail-store purchase: Contact the retailer that sold the product.
    • Start a return or exchange: Use the official return portal within the applicable return period.
    • Wrong or damaged direct order: Email customer care before starting a standard return.
    • Missing direct order: Review the carrier tracking and contact Jessica Simpson customer care promptly.
    • Order marked delivered but missing: Check the delivery location, household members and carrier details, then report it to customer care.
    • Broken handbag strap: Contact the retailer when still within its return period; otherwise contact Jessica Simpson customer care with photos and product information.
    • Broken luggage wheel or handle: Check the luggage label and purchase receipt for the responsible retailer or manufacturer, then contact customer care for routing assistance.
    • Footwear defect: Keep the shoe box, receipt and photos and contact the seller before continuing to wear the shoes.
    • Refund delay: Check the return tracking, refund confirmation and original payment method before escalating.
    • Final-sale item: Review the final-sale restriction before mailing anything back.
    • Gift exchange: Use the gift-return option in the official return portal.
    • Rewards or account problem: Sign in with the email used for prior JessicaSimpson.com purchases and contact customer care if points remain missing.
    • Celebrity, music or personal inquiry: The ecommerce customer-care number is intended for store and product support, not personal messages, booking requests or talent representation.

    Information to Have Before Contacting Jessica Simpson

    • Order number
    • Email address used at checkout
    • Customer name
    • Purchase date
    • Retailer or website where the item was purchased
    • Product name
    • Item number, style number or SKU
    • Size and color
    • Amount paid
    • Tracking number
    • Delivery date
    • Return authorization or return tracking number
    • Last four digits of the payment method when needed
    • Photos of damage, defects or incorrect items
    • Photos of the product label, luggage tag or interior manufacturing label
    • Copies of earlier emails or chat records
    • The requested resolution, such as replacement, exchange, refund or replacement part

    Do not post an order number, home address, tracking number, return label, account password or payment information in a public review.

    Who Owns the Jessica Simpson Collection?

    Jessica Simpson and Tina Simpson founded the Jessica Simpson Collection in 2005. The brand currently describes itself as women-owned and women-operated.

    Sequential Brands Group previously held a majority interest in the collection, but that ownership information is outdated. Jessica and Tina Simpson regained ownership of the brand after Sequential Brands entered bankruptcy proceedings.

    JessicaSimpson.com is operated through With You E-Commerce. The online store handles direct website orders, while individual retailers remain responsible for purchases made through their stores and websites.

    JessicaSimpson.com Orders vs. Retailer Purchases

    The first step in resolving a problem is identifying which company accepted the order and payment.

    Contact JessicaSimpson.com When:

    • The order confirmation came from JessicaSimpson.com.
    • The payment was processed through the official brand website.
    • The package was shipped under a JessicaSimpson.com order number.
    • The issue involves the official return portal.
    • The problem concerns Jessica Simpson rewards earned from a direct website purchase.

    Contact the Retailer When:

    • The item was purchased from Macy’s, Dillard’s, Walmart, Amazon or another seller.
    • The retailer processed the payment.
    • The item was purchased in a physical store.
    • The complaint concerns store service, pickup, delivery or a retailer promotion.
    • The retailer’s receipt or online account contains the order.

    JessicaSimpson.com states that it does not accept returns for items purchased through another retailer. Do not mail a Macy’s, Dillard’s, Walmart, Amazon or other third-party purchase to the Jessica Simpson return warehouse unless customer care provides written authorization.

    How to Track a Jessica Simpson Order

    1. Check the shipping-confirmation email.
    2. Open the carrier tracking link.
    3. Confirm the delivery address and estimated date.
    4. Check for separate tracking numbers if the order was split into multiple packages.
    5. Review spam and junk folders for shipping messages.
    6. Sign in to the JessicaSimpson.com account used for the purchase.
    7. Contact customer care if the package has not moved or the carrier cannot locate it.

    Order processing and carrier delivery are separate. A tracking number may be created before the carrier records the first physical scan.

    Can I Cancel a Jessica Simpson Order?

    JessicaSimpson.com currently states that it does not provide order cancellations after an order is placed.

    Customers should review the cart carefully before submitting payment, including:

    • Product and quantity
    • Size and color
    • Shipping address
    • Email address
    • Promotion or discount code
    • Shipping method
    • Order total

    Contact customer care immediately when an error is discovered, but a cancellation or order change is not guaranteed.

    Can I Change the Shipping Address?

    The official FAQ states that JessicaSimpson.com cannot change the shipping address after an order is placed.

    After shipment, the customer may be able to request an eligible delivery change through UPS My Choice. Availability and fees are controlled by UPS, and not every package qualifies.

    Do not rely on a public review or social-media message to change an address. Contact customer care and the carrier through verified channels.

    Jessica Simpson Shipping Information

    JessicaSimpson.com currently ships direct website orders within eligible United States locations. Its shipping policy says it does not deliver to:

    • P.O. boxes
    • APO or FPO addresses
    • Other U.S. territories
    • International addresses

    The official shipping page currently lists:

    • $10 ground shipping for eligible orders under $100
    • Free ground shipping for eligible orders over $100
    • Separate flat-rate charges for luggage
    • Limited eligibility for expedited shipping

    Shipping prices and promotions can change. Review the checkout total before placing an order.

    Jessica Simpson Luggage Shipping Charges

    The current official shipping page lists a separate flat-rate shipping charge for luggage:

    • Carry-on luggage: $20 flat-rate shipping
    • Luggage sets: $35 flat-rate shipping

    Confirm the current amount during checkout because shipping rates, free-shipping promotions and product classifications can change.

    Jessica Simpson Package Is Missing

    For a package that has not arrived:

    1. Review the tracking history.
    2. Confirm the shipping address.
    3. Check the front door, side entrance, garage, mailroom and parcel locker.
    4. Ask household members or building staff whether they accepted it.
    5. Look for a carrier delivery photograph.
    6. Wait for the carrier’s stated delivery window to end.
    7. Contact the carrier when the tracking record shows an exception.
    8. Email customercare@jessicasimpson.com if the package remains missing.

    The Jessica Simpson FAQ asks customers to report suspected lost or stolen direct-order packages promptly and within 30 days of the attempted delivery.

    Package Marked Delivered but Not Received

    A delivered status does not always mean the package was handed directly to the customer. The carrier may have left it:

    • At another entrance
    • With a neighbor
    • At a reception desk
    • In a package room
    • Inside a parcel locker
    • At an address correction selected through the carrier

    Save the tracking page and any delivery photograph. Contact Jessica Simpson customer care and the carrier if the package cannot be located.

    Jessica Simpson Return Policy

    Eligible items purchased directly from JessicaSimpson.com may currently be returned or exchanged when the return is initiated within 14 days after receipt.

    The official policy also states:

    • The return must be created through the official return portal.
    • The item must be shipped within 28 days after the return label is issued.
    • Items sent without using the portal may not be accepted.
    • Products must meet category-specific condition requirements.
    • Final-sale items cannot be returned or exchanged.
    • Gift cards cannot be returned or exchanged.
    • Retail-store purchases cannot be returned to JessicaSimpson.com.

    Review the current policy and return portal before mailing an item because deadlines and fees can change.

    How to Return a Jessica Simpson Order

    1. Go to the official Jessica Simpson return portal.
    2. Enter the requested order information.
    3. Select the eligible item.
    4. Choose a refund or exchange when offered.
    5. Review all listed fees before submitting the return.
    6. Print or save the return label and authorization.
    7. Return the item in the required condition and packaging.
    8. Include the original packing slip when instructed.
    9. Ship the package before the label deadline.
    10. Save the carrier receipt and tracking number.
    11. Monitor the return until it reaches the warehouse.

    Do not use an address copied from an old directory or product label. Use the return address generated by the official portal.

    Jessica Simpson Return Fees

    The official Jessica Simpson pages currently contain different references to return charges. They mention:

    • A standard return handling fee
    • A separate restocking-fee amount
    • Optional return coverage selected during checkout
    • Possible shoe-box fees
    • Original shipping that is generally not refunded

    Because the published amounts are not fully consistent, review the exact deduction displayed by the live return portal before submitting the return. Save a screenshot when the fee materially affects the expected refund.

    Jessica Simpson Return Condition Requirements

    • Shoes: Return unworn with the original shoe box in good condition and without a shipping label attached directly to the shoe box.
    • Clothing: Return unworn with original tags attached.
    • Swimwear: Return in original condition with tags and sanitary liner intact.
    • Sunglasses: Return unworn with the original pouch.
    • Watches: Return in original condition and original box.
    • Jewelry: Return in original condition with original tags.
    • Handbags: Return unused, in resale condition and with tags attached.
    • Home goods and luggage: Return unused in the original packaging and resale condition.

    An item returned with signs of wear, use, damage, missing tags or missing packaging may be rejected or subject to deductions.

    Jessica Simpson Final-Sale Items

    The official policy states that final-sale items cannot be refunded, returned or exchanged.

    Before purchasing a final-sale product:

    • Confirm the size.
    • Review the product measurements.
    • Check the color and style.
    • Verify that the item is marked final sale.
    • Understand that additional discounts may also be restricted.
    • Save the product page and order confirmation.

    Contact customer care when a final-sale item arrives damaged, defective or different from the item ordered. A final-sale restriction should be distinguished from a fulfillment error or product that arrived damaged.

    Jessica Simpson Exchanges

    JessicaSimpson.com currently offers eligible exchanges initiated within 14 days after receipt.

    The return portal may allow an exchange for:

    • Another size
    • Another color
    • The same product variation
    • A different eligible style

    The replacement may not ship until the carrier scans the original return. When the replacement costs more, the customer may be charged the difference.

    How to Return a Jessica Simpson Gift

    A gift purchased through JessicaSimpson.com may be exchanged through the gift-return option in the official portal.

    The portal may request information such as:

    • Purchaser’s name
    • Recipient’s name
    • Purchaser’s email address
    • Order number when known
    • Shipping address
    • Product information

    Eligible gift returns are generally exchanged for another product or store credit rather than refunded to the recipient in cash.

    How Long Does a Jessica Simpson Refund Take?

    The official return policy says a returned item is inspected after it reaches the warehouse. An eligible refund is then issued to the original payment method.

    The complete timeline can include:

    • Return transit time
    • Warehouse receipt
    • Several business days for inspection
    • Several business days for refund issuance
    • Additional processing time by the bank or card issuer

    Keep the return tracking number. Do not contact the bank before confirming that JessicaSimpson.com has received the package and issued the refund.

    Jessica Simpson Refund Is Less Than Expected

    A refund may be lower than the original order total because of:

    • Return handling fees
    • Restocking fees
    • Original shipping that is not refundable
    • Shoe-box fees
    • Promotional discounts
    • Rewards points used on the order
    • Only part of an order being returned
    • An item failing the return inspection

    Compare the refund confirmation with the original order and the fee disclosure shown when the return was created. Contact customer care when the deduction does not match the published or displayed terms.

    Wrong or Damaged Jessica Simpson Item

    Contact customer care before using the standard return process when a direct order arrives damaged, defective or incorrect.

    1. Photograph the shipping box.
    2. Photograph the product and damage.
    3. Photograph the product label and item number.
    4. Keep the packing slip.
    5. Do not remove tags or use the product.
    6. Email customer care with the order number and photos.
    7. Ask whether a replacement, refund or prepaid return is available.
    8. Save the case and shipping instructions.

    The company’s policy says applicable return fees may be refunded when the product was damaged before it reached the customer.

    Jessica Simpson Handbag Strap Broke

    Several older reviews on CustomerServiceNumbers.com concern handbag or purse straps breaking after limited use.

    For a broken handbag strap:

    1. Stop carrying the bag if the failure could cause belongings to fall.
    2. Photograph both attachment points and the damaged strap.
    3. Photograph the complete handbag.
    4. Find the style number, product tag or interior label.
    5. Locate the receipt or online order.
    6. Contact the retailer when the purchase remains within its return period.
    7. Contact Jessica Simpson customer care when the retailer cannot help.
    8. Ask whether repair, replacement or other product assistance is available.

    Do not permanently alter or repair the handbag before the seller or customer-care team has reviewed the claim. An alteration may affect the available resolution.

    Jessica Simpson Luggage Replacement Wheel

    A replacement luggage wheel may depend on the specific collection, model and company that manufactured or distributed the suitcase.

    Before requesting a replacement wheel, gather:

    • Photo of the complete suitcase
    • Photo of the damaged wheel
    • Photo of the opposite wheel for comparison
    • Product name and size
    • Interior label information
    • Style, model or UPC number
    • Purchase date and retailer
    • Receipt or order confirmation
    • Description of how the wheel failed
    • Whether an airline handled the luggage when the damage occurred

    Contact the retailer first when the luggage was recently purchased. Otherwise, contact Jessica Simpson customer care and ask which manufacturer, licensee or product-support team handles the specific luggage collection.

    Replacement wheels may not be interchangeable. Do not order a generic part until the wheel measurements, mount type and model compatibility are confirmed.

    Airline Damaged Jessica Simpson Luggage

    Report airline damage before leaving the baggage-service area whenever possible.

    1. Photograph the luggage at the airport.
    2. Report the damage to the airline.
    3. Obtain a baggage claim or incident number.
    4. Keep the boarding pass and baggage tag.
    5. Ask whether the airline requires an inspection or repair estimate.
    6. Do not discard the suitcase.
    7. Contact the retailer or brand only after preserving the airline claim.

    Damage caused by airline handling may be treated differently from a manufacturing defect. The airline may be the responsible first contact.

    Jessica Simpson Shoe or Clothing Defect

    For shoes, clothing or swimwear that appears defective:

    • Stop wearing the product if continued use could worsen the damage.
    • Keep all packaging and tags.
    • Photograph stitching, soles, heels, zippers, seams or fabric defects.
    • Record how many times the product was worn.
    • Describe any cleaning or care performed.
    • Contact the retailer that sold it.
    • Contact Jessica Simpson customer care when further brand assistance is needed.

    Normal wear, incorrect sizing, accidental damage and a manufacturing defect may be handled differently. Provide factual information and photographs rather than only stating that the item is poor quality.

    Jessica Simpson Retailer Return Problems

    When a Jessica Simpson product was purchased from another store, that retailer controls:

    • Return deadlines
    • Receipt requirements
    • Refund method
    • Exchange availability
    • Store-credit rules
    • Online return labels
    • Marketplace-seller procedures
    • Price adjustments

    Contact the retailer using the receipt or order details. JessicaSimpson.com cannot process the return merely because the product carries the Jessica Simpson name.

    Jessica Simpson Rewards and Account Help

    JessicaSimpson.com operates a rewards program for eligible direct purchases. Customers should sign in with the same email address used for prior orders.

    Contact customer care about:

    • Missing points
    • Incorrect reward balance
    • Account access
    • Password reset problems
    • Points used on a returned order
    • Referral rewards
    • VIP tier questions

    Unused points may expire under the current program terms. Review the live rewards page before relying on an older balance or promotion.

    Unfamiliar Jessica Simpson Charge

    Before reporting an unfamiliar transaction, compare it with:

    • A recent JessicaSimpson.com order
    • An order placed by another household member
    • A shipment processed after an earlier authorization
    • A purchase from a retailer that included a Jessica Simpson item
    • A gift purchase
    • A duplicate pending authorization

    Contact Jessica Simpson customer care with the transaction date, amount and last four digits of the card when the charge appears connected with the official website. Contact the card issuer promptly if a completed transaction remains unauthorized.

    How to Escalate a Jessica Simpson Complaint

    1. Identify whether JessicaSimpson.com or another retailer processed the purchase.
    2. Contact the responsible seller first.
    3. Call 1-844-443-2278 for a direct website order.
    4. Email customercare@jessicasimpson.com.
    5. Provide the order number, product information and photographs.
    6. State the requested resolution clearly.
    7. Ask for a case or reference number.
    8. Save emails, return records and carrier tracking.
    9. Request additional review when the first response does not address the documented problem.
    10. Write to the current customer-correspondence address only after ordinary support routes have been attempted.
    11. Contact the payment provider before its dispute deadline when an unauthorized charge or unresolved refund remains.

    A review submitted to CustomerServiceNumbers.com does not start a return, request a refund, order a replacement wheel, contact a retailer or open a Jessica Simpson customer-care case.

    Jessica Simpson Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows four Jessica Simpson reviews with an overall rating of 2.0 out of 5. All four reviews were submitted in 2018.

    Three reviews describe Jessica Simpson handbags or purses with straps that allegedly broke or began separating after limited use. One reviewer asks how to obtain a replacement wheel for Jessica Simpson luggage.

    These older reviews concern product problems rather than recent experiences with the current customer-care number, return portal or online support. They do not establish current Jessica Simpson-wide product-quality or customer-service trends.

    New reviews can help readers understand current experiences involving direct website orders, retailer returns, refunds, defective handbags, luggage parts, damaged products, shipping and customer-care response times.

    Privacy and Scam Warnings

    • Use JessicaSimpson.com and the official return portal for direct-order support.
    • Verify the domain before entering an order number or account password.
    • Do not post an order number, return label, tracking number or home address publicly.
    • Remove names, addresses and barcodes from product photographs.
    • Do not provide a complete payment-card number by email or public comment.
    • A legitimate refund should return through an approved payment method and should not require gift cards, cryptocurrency or a wire transfer.
    • Do not pay an unknown person to obtain a replacement luggage wheel or guaranteed warranty approval.
    • Do not send merchandise to an address copied from an unofficial directory.
    • Do not confuse ecommerce customer care with personal, talent or celebrity representation.
    • A public review does not reach Jessica Simpson customer service or a retailer.

    Frequently Asked Questions About Jessica Simpson Customer Service

    What is the Jessica Simpson customer-service number?

    Call Jessica Simpson customer care at 1-844-443-2278, Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.

    What is the Jessica Simpson customer-service email?

    Email customercare@jessicasimpson.com for direct website order, return, exchange, refund and product-support questions.

    Does Jessica Simpson have direct customer service?

    Yes. JessicaSimpson.com currently provides a telephone number, email address, online contact form and return portal.

    Who owns the Jessica Simpson Collection?

    Jessica Simpson and Tina Simpson own and operate the Jessica Simpson Collection. Sequential Brands Group is no longer the current owner.

    Can I cancel a JessicaSimpson.com order?

    The current FAQ states that order cancellations are not provided after an order is placed. Contact customer care immediately, but cancellation is not guaranteed.

    How long do I have to return a Jessica Simpson order?

    Eligible direct website returns must currently be initiated within 14 days after receipt. The item must then be shipped within 28 days after the return label is issued.

    Can I return a Jessica Simpson item purchased at Macy’s?

    Not through JessicaSimpson.com. Contact Macy’s because the retailer that sold the item controls the return and refund.

    Can final-sale Jessica Simpson items be returned?

    The official policy states that final-sale items cannot be refunded, returned or exchanged. Contact customer care when a final-sale product arrived damaged, defective or incorrect.

    How do I get a replacement wheel for Jessica Simpson luggage?

    Locate the receipt, product label, style number and photos of the damaged wheel. Contact the retailer first, then ask Jessica Simpson customer care which manufacturer or support team handles the specific luggage collection.

    What should I do if a Jessica Simpson handbag strap breaks?

    Stop using the handbag, photograph the damage and locate the receipt and product label. Contact the retailer if the purchase remains within its return period, or contact Jessica Simpson customer care for additional product assistance.

    How long does a Jessica Simpson refund take?

    The return must reach the warehouse and pass inspection before the refund is issued. The bank or card issuer may require additional processing time after the refund confirmation is sent.

    Where do I mail a Jessica Simpson return?

    Use the address generated by the official return portal. Do not mail returns to the customer-correspondence address unless customer care specifically instructs you to do so.

    Is Jessica Simpson customer service the same as Jessica Simpson’s personal contact?

    No. The listed number and email are for ecommerce, product and order support. They are not personal contact information or talent-booking channels.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We independently organize official telephone numbers, email contacts, return resources, refund guidance, product-support routes and complaint-escalation steps.

    We are not owned by Jessica Simpson, Tina Simpson, the Jessica Simpson Collection, With You E-Commerce, Macy’s, Dillard’s, Walmart, Amazon or any manufacturer or retailer selling Jessica Simpson products.

    Share Your Jessica Simpson Customer Service Experience

    Have you contacted Jessica Simpson customer care or a retailer about an online order, return, refund, broken handbag strap, luggage wheel, damaged product, missing package, wrong item or rewards problem? Leave a factual review below and explain which product was involved, where it was purchased, which support route you used and whether the issue was resolved.

    Comments are moderated. Do not include an order number, return authorization, tracking number, payment information, home address, personal telephone number, private email address, account password or name of an individual customer-service employee.

    Last Updated: July 16, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Jessica Simpson, Tina Simpson, the Jessica Simpson Collection, With You E-Commerce, any licensed manufacturer or any retailer selling Jessica Simpson products. Jessica Simpson customer care and retailers do not provide support through this website.

    Telephone numbers, hours, return deadlines, fees, shipping rates, product availability, rewards rules, retailer policies and support methods can change. Review the current JessicaSimpson.com contact, shipping, FAQ and return pages and the terms provided by the retailer that processed the purchase.

    This page cannot cancel an order, approve a return, issue a refund, replace a handbag, provide a luggage part, determine warranty coverage or resolve an unauthorized transaction. It is not legal, financial, product-safety, warranty or payment-dispute advice.

  • Lowe’s Customer Service Phone Number, Returns & Help

    Lowe’s is a major home improvement retailer offering tools, appliances, building materials, paint, flooring, lawn and garden products, hardware, plumbing supplies, electrical supplies, home décor, installation services, delivery, Pro services, private-brand products, protection plans, and Lowe’s credit accounts. Customers often contact Lowe’s customer service for online orders, damaged deliveries, missing items, returns, refunds, appliance problems, installation issues, protection plan claims, warranty questions, store complaints, Pro Desk support, credit card help, and gift card concerns.

    If you are looking for the Lowe’s customer service phone number, the main Lowe’s Customer Care number is 1-800-44LOWES or 1-800-445-6937. Lowe’s also provides separate support routes for sales and order help, installation support, repairs, warranties, protection plans, Pro customers, credit cards, appliance parts, outdoor power equipment parts, and local store support.

    How to Contact Lowe’s Customer Service

    Important support note: The best Lowe’s support route depends on whether the issue involves a retail store, online order, scheduled delivery, appliance, installation project, protection plan, credit card, Pro account, private-brand product, or third-party manufacturer warranty. For faster service, have your receipt, order number, store number, delivery details, product model, photos, and case number ready before calling.

    Best Way to Reach Lowe’s by Issue

    • General customer service: Call 1-800-445-6937 or use Lowe’s online Help Center.
    • Sales or order assistance: Call 1-877-465-6937.
    • Damaged, missing, or incorrect delivery: Call Customer Care at 1-800-445-6937 as soon as possible and keep photos and delivery paperwork.
    • Installation support: Call 1-888-516-1010 and enter the ZIP code where the project is being performed.
    • Repairs, warranties or Lowe’s Protection Plan: Call 1-888-775-6937.
    • Major appliance parts: Call 1-800-476-8160.
    • Outdoor power equipment parts: Call 1-877-500-7499.
    • Pro account or jobsite order: Call the Pro Service Desk at 1-844-569-4776.
    • Lowe’s credit card support: Call 1-800-444-1408 for MyLowe’s Rewards Credit Card support.
    • Lowe’s Commercial Account: Call 1-866-232-7443.
    • Gift card scam: Contact the local Lowe’s store where the gift cards were purchased and report the scam to the appropriate authorities when needed.

    What to Have Ready Before Contacting Lowe’s

    • Your Lowe’s order number or receipt
    • The store location, store number, or delivery location involved
    • Your name, phone number, and email address used on the order
    • Product brand, model number, item number, serial number, and purchase date
    • Photos of damaged, incorrect, missing, or defective items
    • Delivery paperwork, tracking information, appointment window, or driver notes
    • Installation agreement, project number, measurements, contract, and installer details
    • Protection plan receipt, plan number, service request number, and repair history
    • Credit card statement, billing notice, or Synchrony account details for Lowe’s card issues
    • Case number, chat transcript, email, text message, or previous representative notes

    Common Lowe’s Customer Service Issues

    Common reasons customers contact Lowe’s include:

    • Online order tracking, store pickup, curbside pickup, and missing confirmations
    • Damaged, incomplete, incorrect, or delayed deliveries
    • Major appliance delivery, haul away, hookup, installation, or repair issues
    • Returns, refunds, exchanges, store credits, and return-window questions
    • Installation project delays, contractor no-shows, incomplete work, and workmanship disputes
    • Lowe’s Protection Plan claims, warranty repairs, and service appointment delays
    • Product defects, missing parts, private-brand issues, and manufacturer warranty routing
    • Credit card payments, promotional financing, Synchrony billing, and Lowe’s Commercial Account questions
    • Pro Desk support, jobsite delivery, large orders, tax-exempt accounts, and quote problems
    • Price match requests, Lowe’s rewards, MyLowe’s account access, and purchase history
    • Gift card scams, suspicious emails, fake websites, and phishing concerns
    • Store complaints, employee interactions, and escalation to store management or corporate support

    Lowe’s Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com Lowe’s page currently shows a 1.0 out of 5 rating based on 2 reviews. The two visible CSN reviews are older, from 2014 and 2016.

    Current CSN review themes include an appliance protection-plan complaint involving a Whirlpool refrigerator repair delay, difficulty getting updates about a needed part, and frustration over a warranty replacement process. Another older review describes a poor store-service experience involving appliance delivery and replacement issues at a specific Lowe’s location.

    Because only two older CSN reviews are visible, this feedback should be treated as limited individual experiences rather than a complete picture of Lowe’s current customer service. If you have contacted Lowe’s about delivery, returns, appliance service, installation, warranty, protection plans, credit cards, Pro Desk, online orders, or a store complaint, you can leave a review below.

    Lowe’s Returns, Refunds, and Exchanges

    Lowe’s generally allows most new, unused merchandise to be returned with valid proof of purchase within 90 days, but important exceptions apply. Some products have shorter return windows, and certain purchases may be nonrefundable or subject to special rules.

    Major appliances and some other product categories can have a 48-hour return window. Other categories, such as water heaters, liquid paint, electronics, outdoor power equipment, HVAC systems, and selected special-order products, may have different rules. Always review the current return policy for the exact item before making a special trip or scheduling a pickup.

    If an order arrives damaged, incomplete, or incorrect, contact Lowe’s Customer Care at 1-800-445-6937 promptly. Keep the order number, delivery paperwork, packaging, photos, serial numbers, and any driver notes.

    Lowe’s Delivery, Store Pickup, and Missing Item Help

    For truck delivery, appliance delivery, store pickup, curbside pickup, and same-day delivery problems, document the delivery window, order number, product details, photos, and any messages from Lowe’s. If the wrong item was delivered or something arrived damaged, report it quickly before the return or damage-reporting window becomes an issue.

    For large or heavy items, Lowe’s may direct customers to Customer Care to discuss home pickup eligibility. If the product was delivered by a third-party carrier or installed by a separate provider, ask Lowe’s to clarify which party is responsible for the next step.

    Lowe’s Installation Support and Project Complaints

    Lowe’s installation services may involve independent Lowe’s PROviders or third-party professionals rather than Lowe’s store employees. Installation support can be reached at 1-888-516-1010.

    For installation complaints, keep the signed contract, project number, measurements, scope of work, change orders, photos, installer names, appointment dates, permit information, inspection notes, and written promises. Ask Lowe’s for a case number and whether the issue is being handled by the store, installation support, the installer, the manufacturer, or another support team.

    If the issue involves gas, electrical, structural, plumbing, fire, or another safety concern, stop using the affected product or area when appropriate and contact a qualified professional or emergency authority instead of waiting only for routine customer service.

    Lowe’s Protection Plans, Repairs, and Warranties

    For repairs, warranties, or Lowe’s Protection Plan questions, call 1-888-775-6937. Lowe’s says proof of purchase is required to request service on a product, and registration is not generally required for a Lowe’s Protection Plan.

    The correct route often depends on when the product was purchased. Newly delivered items may need to be handled by the store or Customer Care. Products still under manufacturer warranty may need to go through the manufacturer. Products covered by a Lowe’s Protection Plan may need to go through Lowe’s Protection Plan support or the plan administrator.

    Before authorizing a repair, ask whether the manufacturer or protection-plan administrator must approve the work. Keep the receipt, model number, serial number, purchase date, protection plan details, diagnosis, technician notes, and claim number.

    Lowe’s Credit Card and Financing Help

    Lowe’s credit cards are serviced through Synchrony. For the MyLowe’s Rewards Credit Card, call 1-800-444-1408. For the Lowe’s Commercial Account Credit Card, call 1-866-232-7443. For the MyLowe’s Pro Rewards American Express Card, call 1-866-796-1609.

    For credit card issues, have your statement, transaction date, promotional financing terms, payment confirmation, and account details ready. If a dispute involves merchandise, delivery, installation, or a refund, you may need to contact both Lowe’s and the credit card issuer.

    Lowe’s Private Brands: Kobalt, Style Selections and More

    Lowe’s sells national brands as well as private or exclusive brands such as Kobalt, Style Selections, allen + roth, Harbor Breeze, Project Source, STAINMASTER, Utilitech, Reliabilt, Severe Weather, Sta-Green, Origin 21, Master Forge, and others.

    For private-brand product problems, start with Lowe’s Customer Care or the store where the item was purchased. Keep the receipt, item number, model number, UPC, packaging, warranty information, photos of the defect, and any manufacturer label. Some products may still be manufactured or supported by an outside supplier, warranty administrator, or parts provider.

    Lowe’s Gift Card Scam and Fraud Warning

    Be careful with anyone who tells you to buy Lowe’s gift cards to pay a bill, fix a computer, resolve a government issue, help a relative in an emergency, pay taxes, receive a prize, or avoid arrest. Lowe’s gift cards are for purchases at Lowe’s, not for paying government agencies, tech support companies, utility bills, legal fines, or strangers over the phone.

    • Do not read Lowe’s gift card numbers or PINs to anyone over the phone, text, email, social media, or chat.
    • If someone tells you to buy gift cards urgently, treat it as a scam.
    • If you bought Lowe’s gift cards because of a scam, contact the local store where the cards were purchased.
    • If third-party gift cards were involved, report the scam to the company that owns that third-party card as well.
    • Report serious scams to the FTC, local police, your state attorney general, or IC3 when appropriate.
    • If a suspicious message claims to be from Lowe’s, avoid clicking links and contact Lowe’s through the official website or phone number.

    How to Escalate a Lowe’s Complaint

    If your Lowe’s issue is not resolved after contacting customer service, try these escalation steps:

    1. Start with the Lowe’s store, department, delivery team, installer, protection-plan route, or credit-card issuer responsible for the issue.
    2. Ask for a case number, order number, repair number, installation case, claim number, or written confirmation.
    3. For store issues, ask for the department supervisor, assistant store manager, or store manager.
    4. For delivery or damaged merchandise, save photos, packaging, delivery paperwork, model numbers, and driver notes.
    5. For installation issues, call 1-888-516-1010 and provide the project ZIP code, contract, photos, and appointment timeline.
    6. For protection-plan claims, call 1-888-775-6937 and ask whether the claim is repair, replacement, reimbursement, or manufacturer-warranty related.
    7. For credit card issues, contact the correct Synchrony support number and keep billing statements and transaction records.
    8. If the issue remains unresolved, ask Lowe’s Customer Care whether it can be escalated to a supervisor, store leadership, installation manager, protection-plan administrator, delivery specialist, or market-level support.
    9. For serious unresolved consumer issues, consider documenting the problem with your state consumer protection office, state attorney general, or card issuer if a charge dispute is appropriate.

    Lowe’s Compared with Competitors

    Lowe’s competes with home improvement, hardware, building supply, appliance, and contractor-supply retailers such as Home Depot, Menards, Ace Hardware, True Value, Harbor Freight, Tractor Supply, Floor & Decor, Amazon, Walmart, Costco, local appliance dealers, lumberyards, plumbing supply houses, and independent hardware stores. Customers comparing retailers often look at product selection, price, delivery reliability, installation quality, appliance support, return policy, warranty help, Pro services, credit card offers, store staffing, and how quickly problems are resolved.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Lowe’s Customer Service

    What is the Lowe’s customer service phone number?

    The Lowe’s customer service phone number is 1-800-44LOWES or 1-800-445-6937. Use this number for general customer care, online orders, returns, damaged deliveries, missing items, and store support.

    What are Lowe’s customer service hours?

    Lowe’s current help pages list Customer Care hours as 8:30 AM to 7:00 PM ET, 7 days a week. Online chat and self-service tools may be available outside live-agent phone hours.

    What is the Lowe’s installation support number?

    Lowe’s installation support can be reached at 1-888-516-1010. You may be asked to enter the ZIP code where the installation project is being performed.

    What is the Lowe’s repairs and warranty phone number?

    For repairs, warranties, and Lowe’s Protection Plans, call 1-888-775-6937. Have your receipt, product model number, serial number, and protection-plan details ready.

    How do I report a damaged Lowe’s delivery?

    Contact Lowe’s Customer Care at 1-800-445-6937 as soon as possible. Keep photos, packaging, order details, delivery paperwork, and model or serial numbers.

    What is the Lowe’s credit card customer service number?

    The MyLowe’s Rewards Credit Card customer service number is 1-800-444-1408. The Lowe’s Commercial Account Credit Card number is 1-866-232-7443, and the MyLowe’s Pro Rewards American Express Card number is 1-866-796-1609.

    How do I contact the Lowe’s Pro Service Desk?

    The Lowe’s Pro Service Desk phone number is 1-844-569-4776. This route is intended for professional customers, jobsite orders, Pro account support, and contractor-related service needs.

    How long do I have to return items to Lowe’s?

    Lowe’s generally allows most new, unused merchandise to be returned with valid proof of purchase within 90 days, but many exceptions apply. Major appliances and some other products may have much shorter windows, so check the current return policy for your specific item.

    Where is Lowe’s corporate office?

    Lowe’s Companies, Inc. is headquartered at 1000 Lowe’s Blvd., Mooresville, NC 28117. The corporate office phone number is 1-704-758-1000. For routine order, return, delivery, installation, warranty, credit card, and store issues, use Lowe’s customer service first.

    Page Update Note

    Updated June 2026: This page was refreshed with current Lowe’s customer service routing for orders, returns, delivery, installation support, repairs, warranties, protection plans, credit cards, Pro Desk, private-brand products, gift card scams, and corporate contact information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, chat, visit a store, use online tools, contact a credit-card issuer, file a protection-plan claim, or escalate through another route.

    Share Your Lowe’s Customer Service Experience

    Have you contacted Lowe’s customer service about an order, return, refund, delivery, installation, appliance issue, protection plan, warranty, credit card, Pro Desk order, store complaint, Kobalt tool, Style Selections product, or gift card problem? Share your experience below. Include the support route you used, how long it took to get help, and whether Lowe’s resolved the issue. Do not post full order numbers, payment card numbers, credit-account details, passwords, security codes, home addresses, gate codes, or private documents in public comments.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Lowe’s Companies, Inc., Lowe’s, Lowes.com, Synchrony Bank, Kobalt, Style Selections, or any Lowe’s store, installer, delivery provider, protection-plan administrator, manufacturer, credit-card issuer, or private-brand supplier. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, return policies, installation rules, warranty processes, protection-plan details, credit-card terms, delivery practices, and website links may change. Do not post private account, payment, home, legal, security, or order information in public comments. Always verify important order, return, warranty, installation, delivery, credit, legal, safety, and payment information directly with Lowe’s or the appropriate provider before taking action.

  • Old Navy Customer Service Phone Number & Returns

    Old Navy Customer Service Phone Number, Returns, Orders, and Complaints

    Old Navy customers often contact support for online orders, returns, exchanges, delayed shipments, missing items, store pickup issues, gift cards, Encore rewards, credit card questions, and complaints about a store experience. Old Navy is part of Gap Inc., which also owns Gap, Banana Republic, and Athleta.

    If your issue involves a local store purchase, pickup order, return, or employee interaction, contacting the local Old Navy store first may be the fastest route. If your issue involves an online order, account, refund, shipping problem, credit card, rewards, or a complaint that was not resolved locally, use Old Navy customer service or the related Gap Inc. support route below.

    Verified Old Navy Customer Service Contact Information

    • Old Navy Customer Service Phone Number: 1-800-653-6289 / 1-800-OLD-NAVY
    • Old Navy Online Chat: Available through the chat icon on the Old Navy customer service page. Regular chat hours are listed as daily, 7 AM to 1 AM ET.
    • Old Navy Website: oldnavy.gap.com
    • Orders and Returns: Use the Old Navy order tracking and order help page or the returns and exchanges page.
    • Old Navy Gift Cards: Use the Old Navy gift card page to buy gift cards or check gift card options.
    • Old Navy Encore Credit Card Support: Encore Cardmembers can call 1-866-621-0532.
    • Old Navy Encore World Mastercard Support: World Mastercard cardmembers can call 1-866-367-1758.
    • TDD / Accessibility Support: 1-888-449-4253
    • Gap Inc. Global Headquarters: 2 Folsom St., San Francisco, CA 94105
    • Gap Inc. Main Corporate Phone: 1-800-333-7899 – use this for corporate-office context, not routine order support.

    Choose the Correct Old Navy Support Route

    For Online Orders, Shipping, or Missing Items

    Contact Old Navy customer service by phone, chat, or the online order tools if you need help with a missing package, partial shipment, wrong item, damaged item, delayed delivery, cancellation, or address issue. Have your order number, email address, shipping ZIP code, and tracking number ready before contacting support.

    For Store Purchases or Local Store Pickup

    If the issue happened at a specific Old Navy store, start with that store when possible. This is usually best for in-store returns, pickup orders, employee interactions, receipt issues, fitting room problems, local inventory, and same-day store questions. Escalate to Old Navy customer service if the local store cannot resolve the issue.

    For Returns and Exchanges

    Use Old Navy’s returns and exchanges tools for online returns, prepaid return labels, refund questions, and exchange options. Old Navy notes that qualifying items may be returned by mail or in store, while final sale items and some partnered-seller items may have restrictions. Keep your shipping confirmation email, packing slip, receipt, or order lookup details until the refund is complete.

    For Old Navy Credit Card and Encore Rewards

    For Old Navy Encore Credit Card payments, lost or stolen card concerns, account access, billing questions, or card rewards, use the card support numbers listed above or the Old Navy/Barclays online account portal. Stores generally are not the right route for credit card billing disputes or card payments.

    For Gift Card Problems

    For Old Navy gift card balance issues, eGift card delivery, lost card concerns, or suspected gift card fraud, contact Old Navy support as soon as possible. Do not post gift card numbers, PINs, barcode images, or screenshots in a public review.

    For Accessibility or In-Store Feedback

    Old Navy and Gap Inc. provide accessibility and customer relations support for feedback about store service. If your concern involves accessibility, store treatment, or an unresolved in-store complaint, document the store location, date, approximate time, and names or descriptions of the issue without sharing private personal details publicly.

    What to Have Ready Before Contacting Old Navy

    • Order number, tracking number, or return authorization number
    • Email address and phone number used on the order
    • Store location, visit date, and register/receipt details for in-store issues
    • Photos of damaged or incorrect merchandise, if needed
    • Gift card purchase details, but not the full card number or PIN in public comments
    • Credit card account details only when contacting official card support directly
    • A brief timeline of what happened and what resolution you are requesting

    Common Reasons Customers Contact Old Navy Customer Service

    • Order did not arrive or tracking shows delivered but the package is missing
    • Wrong size, color, or item received
    • Delayed refund after a mail return
    • Return rejected or refund issued for less than expected
    • Store pickup order was canceled or unavailable
    • Promo code, Super Cash, or rewards issue
    • Old Navy Encore Credit Card billing or payment question
    • Gift card balance, delivery, or suspected fraud problem
    • Product quality, sizing, or defective item complaint
    • In-store service or accessibility complaint

    Old Navy Returns, Refunds, and Exchange Tips

    When contacting Old Navy about a return, be specific about whether the purchase was made online, in store, through pickup, or through a marketplace/partnered seller. Return rules can vary by item type, final sale status, purchase channel, and timing.

    • Keep the item, tags, packaging, receipt, and confirmation emails until the issue is resolved.
    • For mail returns, save the carrier drop-off receipt and tracking number.
    • For in-store returns, bring the card used for the purchase and the order confirmation or receipt.
    • For final sale items, ask support to confirm whether the item is eligible before shipping it back.
    • For quality issues, provide clear photos and explain when the item was purchased and how it failed.

    Old Navy Order, Shipping, and Pickup Issues

    If your Old Navy package is delayed, missing, damaged, or split into multiple shipments, check the order status page first. If tracking says delivered but you did not receive the package, contact the carrier and Old Navy customer service quickly. For pickup orders, contact the local store if the pickup email says the order is ready, but the store cannot locate it.

    Old Navy Credit Card, Rewards, and Billing Help

    Old Navy credit card support is handled separately from normal order support. For card payments, billing disputes, lost or stolen cards, suspected unauthorized charges, or account access problems, use the official Encore card support phone numbers listed above. Do not send full card numbers, Social Security numbers, or account passwords through public review forms, email, or social media comments.

    Scam, Fraud, and Privacy Warning

    Be careful with emails, texts, social media messages, or search ads claiming to be Old Navy support. Scammers may use fake order alerts, gift card balance warnings, fake refund messages, survey offers, or fake customer service phone numbers to collect personal information.

    • Use Old Navy’s official website, app, or phone number before sharing account details.
    • Never post your gift card number, PIN, order number, full address, phone number, email, or credit card details in a public review.
    • Do not pay a fee to receive a refund or to speak with customer service.
    • If you see an unfamiliar Old Navy or Gap-related charge, contact your card issuer and verify the order through official Old Navy channels.

    How to Escalate an Old Navy Complaint

    1. Start with the correct channel: Use the store for local store issues, Old Navy customer service for online orders, and card support for credit card billing.
    2. Document the timeline: Save chat transcripts, call dates, case numbers, tracking numbers, and return receipts.
    3. Ask for a case number: If the first representative cannot resolve the issue, ask whether the case can be reviewed or escalated.
    4. Use Gap Inc. corporate only when needed: Corporate contact routes are best for unresolved complaints, executive-level feedback, or repeated failed attempts through normal support.
    5. Keep sensitive information private: Share account details only through official Old Navy, Gap Inc., Barclays, or payment-card channels.

    What to Expect When Contacting Old Navy

    Old Navy may ask you to verify your order details, account email, shipping ZIP code, payment method, store location, or return tracking information. Some issues, especially missing packages, delivery investigations, refund timing, and credit card billing disputes, may require follow-up rather than immediate resolution. Keep your case number and contact Old Navy again if the promised response window passes.

    Old Navy Customer Service FAQ

    What is the Old Navy customer service phone number?

    The Old Navy customer service phone number is 1-800-653-6289, also shown as 1-800-OLD-NAVY.

    Does Old Navy have live chat?

    Yes. Old Navy offers real-time chat through the chat icon on its customer service page. The listed regular chat hours are daily, 7 AM to 1 AM ET.

    Who do I contact for an Old Navy online order problem?

    Use Old Navy customer service, the order tracking page, or online chat for missing packages, shipping delays, canceled orders, wrong items, damaged items, and refund issues.

    Can a local Old Navy store fix an online order problem?

    A local store may help with eligible returns, exchanges, pickup orders, and store-level issues. For shipping problems, missing packages, online account issues, or card billing, Old Navy customer service or the card issuer is usually the better route.

    What phone number should I call for the Old Navy credit card?

    Encore Cardmembers can call 1-866-621-0532. Encore World Mastercard cardmembers can call 1-866-367-1758.

    Is CustomerServiceNumbers.com affiliated with Old Navy?

    No. CustomerServiceNumbers.com is independent and is not affiliated with Old Navy, Old Navy LLC, Gap Inc., Barclays, or any related company.

    Old Navy Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently does not have enough Old Navy reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews. If reviews are added later, this section can be updated to summarize common complaint themes such as orders, refunds, shipping, returns, store experiences, product quality, or credit card support, but only after those themes appear in live CSN feedback.

    Related Customer Service Resources

    Page Update Note

    Page updated on June 28, 2026. This update refreshed Old Navy customer service phone numbers, credit card support numbers, chat guidance, return/order routing, privacy warnings, and CSN review handling.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Old Navy. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private account or payment information.

    Share Your Experience with Old Navy

    If you contacted Old Navy customer service, used Old Navy chat, returned an online order, had a store issue, or dealt with an Old Navy credit card or gift card problem, you can share your experience below. Please describe what happened, how Old Navy responded, and whether your issue was resolved.

    Privacy reminder: Do not include order numbers, tracking numbers, gift card numbers, PINs, credit card details, account passwords, home addresses, phone numbers, email addresses, or screenshots that show private information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Old Navy, Old Navy LLC, Gap Inc., Barclays, or any related company. Contact details are provided for informational purposes and may change. Always verify sensitive account, payment, return, or credit card information through official company channels.