Category: Retail Stores Customer Service Information – Reviews

Retail stores frequently hide their customer service phone numbers. Customerservicenumbers.com lists most major retailers and stores on the website.

  • Nordstrom Rack Customer Service – Complaints And Reviews

    Before shopping at Nordstrom Rack for discounted fashion, accessories, and home goods, it’s important to be aware of Nordstrom Rack’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Nordstrom Rack Customer Service Reviews and Complaints

    When considering shopping at Nordstrom Rack for discounted designer clothing, shoes, accessories, and home décor, it’s helpful to review Nordstrom Rack customer service reviews and complaints. Nordstrom Rack is the off-price retail division of Nordstrom, offering a wide range of high-quality products at significant discounts. The company has received various feedback from customers regarding their shopping experience and service. Reviews often highlight the value for money, the variety of designer brands available, and the convenience of both in-store and online shopping, while some complaints focus on issues like order processing, returns, and customer support responsiveness. Comparing Nordstrom Rack with competitors like TJ Maxx, Marshalls, and Saks Off 5th can provide a broader perspective on customer service experiences in the discount retail industry.

    Other companies in the retail store industry include: Ecko, Hot Topic, Aeropostale, Alex and Ani, and New York & Company.

    How to Contact Nordstrom Rack

    To contact Nordstrom Rack, you can use the following information:

    • General Customer Service Phone Number: 1-888-966-6283
    • Email Support: Nordstrom Rack primarily offers support through their online contact form on the website.
    • Customer Service Hours: Available 24/7 for general inquiries and support.
    • Corporate Office Address: Nordstrom Rack, 1700 7th Avenue, Suite 700, Seattle, WA 98101
    • Website: www.nordstromrack.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Nordstrom Rack for your discounted fashion and home goods needs.

    Note: This website listing is not associated with Nordstrom Rack or Nordstrom, Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Nordstrom Rack does not provide support services directly through this website. For any questions or concerns about Nordstrom Rack products or services, contact their customer service representative directly.

  • Ann Taylor Customer Service: Orders, Returns, Credit Card & Reviews

    If you need help with an Ann Taylor order, return, exchange, refund, gift card, StyleRewards account, Ann Taylor Credit Card, online account, store purchase, shipping issue, damaged item, wrong item, price adjustment, or customer service complaint, the fastest path is to use the correct Ann Taylor support route. Ann Taylor customer service can help with online orders and account questions, while local stores may be the best first stop for in-store purchases, store pickup, and in-person returns.

    Verified Ann Taylor Customer Service Contact Information

    Choose the Correct Support Route

    Ann Taylor support depends on whether your issue involves an online order, store purchase, return, exchange, credit card, rewards account, gift card, factory-store purchase, or international order.

    • Online order, shipping, missing package, wrong item, damaged item, or refund issue: Call 1-800-342-5266, use live chat, text START to 1-800-342-5266, or email clientservices@anntaylor.com.
    • Exchange for a different size or color: Use Ann Taylor’s Quick Exchange Service by chat or phone.
    • Return by mail: Start the return online to generate the correct return label or return invoice.
    • In-store return or exchange: Bring the item, proof of purchase, return slip, and valid ID if needed to an Ann Taylor store.
    • Ann Taylor Factory purchase: Contact Ann Taylor Factory support or return to an Ann Taylor Factory store, not a regular Ann Taylor store.
    • Ann Taylor Credit Card: Contact Comenity Bank at 1-866-730-7902.
    • Ann Taylor Mastercard: Contact Comenity Bank at 1-888-292-5707.
    • StyleRewards: Contact Ann Taylor Client Services with the email or phone number tied to your rewards account.
    • Gift card or e-gift certificate: Contact customer service with the gift card number, PIN if applicable, and purchase details.
    • International order: Contact international support at 1-614-534-2755; international returns may require a Return Merchandise Authorization.

    Information To Gather Before Contacting Ann Taylor

    Having the correct purchase, payment, and account details ready can help Ann Taylor locate your order, return, rewards account, or credit-card issue faster.

    • Order number or confirmation number
    • Email address used to place the order
    • Billing and shipping ZIP code
    • Tracking number and carrier details
    • Store receipt, eReceipt, packing slip, or order confirmation
    • Store location and purchase date for in-store purchases
    • Item number, size, color, and product name
    • Photos of damaged, defective, incorrect, or missing merchandise
    • Return label, return invoice, or return tracking number
    • Gift card number, e-gift certificate number, or merchandise credit details
    • StyleRewards account email or phone number
    • Ann Taylor Credit Card or Ann Taylor Mastercard details if the issue involves the card
    • Promotion code, coupon, reward certificate, or price-adjustment details
    • Previous case number, chat transcript, email thread, or text support conversation

    Common Reasons Customers Contact Ann Taylor

    • Checking order status or tracking
    • Missing, delayed, or damaged package
    • Wrong item, wrong size, wrong color, or defective merchandise
    • Starting a return or exchange
    • Checking refund status
    • Using Quick Exchange Service
    • Price adjustment questions
    • Final sale return questions
    • Ann Taylor Credit Card or Ann Taylor Mastercard support
    • StyleRewards points, reward certificates, or account issues
    • Gift card or e-gift certificate problems
    • In-store pickup questions
    • International order or international return questions
    • Factory-store purchase or Ann Taylor Factory support
    • Suspicious emails, fake coupons, fake clearance sites, or unauthorized charges

    Ann Taylor Orders, Shipping, and Tracking

    For order tracking, use the Ann Taylor order-status page or contact customer service at 1-800-342-5266. You will usually need your order number or confirmation number and the email address used to place the order.

    If your order shows shipped but tracking has not updated, Ann Taylor says tracking updates may occasionally be delayed until the package reaches a local post office or carrier facility. If your package is delayed, missing, or marked delivered but not received, gather the tracking number, delivery address, carrier details, and order confirmation before contacting support.

    Returns and Exchanges

    Ann Taylor accepts eligible returns and exchanges of unworn, unwashed, or defective merchandise by mail or online return process. Eligible merchandise may also be returned or exchanged at Ann Taylor store locations, but online purchases cannot be returned at LOFT Outlet or Ann Taylor Factory store locations.

    Ann Taylor’s current policy says returns with proof of purchase received within 30 days of the shipment date will be credited for the price paid either to the original form of payment or as a merchandise exchange in store. Returns with proof of purchase made more than 30 days after shipment may be credited at the item’s current selling price as a merchandise credit or exchange in store. Returns without proof of purchase may be credited at the current selling price as a merchandise credit.

    Final sale merchandise is sold “as is” and may not be returned or exchanged and is not eligible for a price adjustment.

    Returning Ann Taylor Orders by Mail

    Ann Taylor recommends starting the return online to generate the correct prepaid label or return invoice. If you use Ann Taylor’s prepaid return label, $9.95 will be deducted from the return credit amount.

    If you choose to return the package on your own, complete the online return process, print the return invoice, pack the item in original condition, and ship to:

    Ann Taylor Online Store
    1901 East State Road 240
    Greencastle, IN 46135

    Ann Taylor warns that returning items on your own without using the online return process may result in an extremely delayed refund. Keep your tracking number until the refund is completed.

    Quick Exchange Service

    If you need a replacement in a different size or color, Ann Taylor offers Quick Exchange Service by chat or phone. Ann Taylor says it can place an exchange order, charge your preferred credit card, waive standard ground shipping fees, and help with the return to the Online Store or a nearby Ann Taylor store.

    Before requesting an exchange, confirm that the replacement item is available and that your original item is eligible for return or exchange.

    Price Adjustments

    Ann Taylor says one price adjustment on full-priced merchandise may be made within 7 days of the original purchase date. Final sale merchandise is not eligible for price adjustments.

    To request a price adjustment, keep your original receipt, order confirmation, item number, purchase date, and current lower price. Promotional exclusions may apply.

    Ann Taylor Credit Card and Ann Taylor Mastercard Help

    Ann Taylor credit-card accounts are handled through Comenity Bank. For the Ann Taylor Credit Card, call 1-866-730-7902. For the Ann Taylor Mastercard, call 1-888-292-5707. TDD/TTY support is available at 1-800-695-1788.

    Use the credit-card support route for card payments, statements, late fees, credit-limit questions, fraud, replacement cards, billing disputes, or account login problems. Ann Taylor’s regular retail customer-service line may not be able to access full credit-card account details.

    StyleRewards and Reward Certificates

    Ann Taylor’s StyleRewards program lets members earn points on qualifying purchases. Ann Taylor says members earn 2 points per $1 spent on qualifying purchases, while cardmembers can earn 5 points per $1 spent on eligible purchases made with the Ann Taylor Credit Card or Ann Taylor Mastercard.

    Reward points and reward certificates can have expiration rules. Ann Taylor says reward points expire one year after they are earned, and rewards must be used within 90 days of being issued. If you returned an order that used a reward certificate, the reward treatment may depend on whether you returned the full order or only part of the order.

    Gift Cards and E-Gift Certificates

    Ann Taylor gift cards can be redeemed at AnnTaylor.com, LOFT.com, and at Ann Taylor, LOFT, Ann Taylor Factory, and LOFT Outlet stores. For online use, you may need the 19-digit gift card number and the 4-digit PIN under the scratch-off area.

    If a gift card or e-gift certificate does not work, contact customer service with the card number, PIN if applicable, purchase receipt, order number, and balance details.

    In-Store Pickup and Store Purchase Help

    For in-store pickup, bring the “pickup is ready” email on your phone or printed copy, along with a valid driver’s license or government-issued ID. If a pickup order is canceled, delayed, or unavailable, contact the store first and then Ann Taylor customer service if the issue is not resolved.

    For store purchases, bring the item, receipt, tags, and payment method used if possible. Store managers may be able to handle store-level service concerns faster than online customer service.

    Ann Taylor Factory and LOFT Issues

    Ann Taylor, Ann Taylor Factory, LOFT, and LOFT Outlet are related brands but may have different return rules, customer-service contacts, and store return restrictions. Ann Taylor Factory merchandise may only be returned to an Ann Taylor Factory store. Online Ann Taylor purchases are not accepted for return at LOFT Outlet or Ann Taylor Factory stores.

    If your issue involves LOFT or Ann Taylor Factory, use the brand-specific website, order number, and support route tied to that purchase.

    Damaged, Defective, or Poor-Quality Merchandise

    If an Ann Taylor item arrives damaged, defective, or develops a quality issue, contact customer service with photos, the order number or receipt, item number, and a description of the problem. Keep the tags, packaging, and proof of purchase until Ann Taylor reviews the issue.

    For quality complaints after washing or wearing, include the care-label instructions, how the item was washed or worn, purchase date, photos, and whether the item was altered. This is especially helpful for complaints about fabric holes, seams, shrinking, fading, zippers, buttons, or pilling.

    International Orders and Returns

    Ann Taylor international shoppers may use international checkout through a global e-commerce platform. International customer service is listed at 1-614-534-2755. For international returns, Ann Taylor says customers should email clientservices@anntaylor.com or call 1-614-534-2755 to begin the Return Merchandise Authorization process.

    International return rules, fees, shipping timelines, taxes, duties, and price-adjustment rules may differ from U.S. orders. Keep all customs, shipping, and payment documentation.

    Watch Out for Fake Ann Taylor Coupons, Clearance Sites, and Support Numbers

    Because Ann Taylor is a well-known apparel brand, shoppers should be careful with fake clearance websites, social media ads, phishing emails, suspicious coupon offers, and unofficial customer-service numbers. Use AnnTaylor.com, official Ann Taylor stores, the Ann Taylor app or account tools, and the verified contact information listed on this page.

    • Do not call random Ann Taylor support numbers found in social media comments, ads, or unrelated complaint pages.
    • Be cautious of websites offering unrealistic Ann Taylor discounts or claiming to be a liquidation outlet.
    • Do not enter passwords, credit-card numbers, gift card numbers, or verification codes on suspicious websites.
    • Check the domain carefully before logging in or paying for an order.
    • Be careful with fake delivery notices, fake refund emails, and fake order-cancellation links.
    • If you see an unfamiliar Ann Taylor, LOFT, Comenity, Klarna, PayPal, or gift-card charge, check your order history and payment records.
    • If a charge appears unauthorized, contact Ann Taylor, Comenity if it involves the credit card, and your payment provider promptly.

    How to Escalate an Ann Taylor Customer Service Problem

    1. Start with the correct channel: Call 1-800-342-5266, use live chat, text START to 1-800-342-5266, or email clientservices@anntaylor.com.
    2. Use the right brand: Confirm whether the order was placed through Ann Taylor, Ann Taylor Factory, LOFT, or LOFT Outlet.
    3. Document the issue: Save order confirmations, receipts, tracking, photos, return labels, return invoices, chat transcripts, emails, and credit-card statements.
    4. Act within the return window: Returns with proof of purchase have better options within 30 days of shipment.
    5. Ask for a case number: Request a reference number for unresolved returns, damaged items, missing packages, refund delays, credit-card disputes, or account problems.
    6. Use credit-card support for card issues: Call Comenity Bank for Ann Taylor Credit Card or Ann Taylor Mastercard billing, payment, statement, or fraud issues.
    7. Ask for supervisor review: If the first representative cannot resolve the issue, ask for escalation and provide your documentation.
    8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, Klarna, or payment provider before the dispute deadline closes.

    Ann Taylor Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows a 2.5 out of 5 star rating for Ann Taylor based on 4 reviews. The visible CSN reviews are older product-quality complaints from 2014. Several reviewers complained that Ann Taylor or LOFT shirts developed small holes after limited wear or washing, and reviewers expressed frustration that the fabric quality did not match the price they expected from the brand.

    Because the current CSN review sample is small and older, it should not be treated as a complete picture of Ann Taylor customer service today. If you have recently contacted Ann Taylor about an order, return, exchange, refund, credit card, gift card, StyleRewards issue, product quality problem, or support response time, please share your experience below.

    What To Expect When Contacting Ann Taylor

    • Ann Taylor phone support is available at 1-800-342-5266.
    • Live chat is shown as the fastest response option on AnnTaylor.com.
    • Text support is available by texting START to 1-800-342-5266.
    • Email support is available at clientservices@anntaylor.com, with Ann Taylor asking customers to allow up to 24 hours for a response.
    • Returns with proof of purchase are easiest within 30 days of shipment.
    • Final sale merchandise is not returnable, exchangeable, or eligible for price adjustment.
    • Using the prepaid return label deducts $9.95 from the return credit.
    • Ann Taylor credit-card issues are handled by Comenity Bank, not ordinary Ann Taylor retail support.

    Frequently Asked Questions About Ann Taylor Customer Service

    What is the Ann Taylor customer service phone number?

    Ann Taylor customer service can be reached at 1-800-DIAL-ANN / 1-800-342-5266.

    Can I text Ann Taylor customer service?

    Yes. Ann Taylor lists text support by texting keyword START to 1-800-342-5266. Message and data rates may apply.

    What are Ann Taylor customer service hours?

    Ann Taylor lists phone hours as Monday-Friday, 8 AM-10 PM EST, and Saturday-Sunday, 10 AM-9 PM EST. Live chat and text hours are listed as Monday-Friday, 8 AM-9 PM EST, and Saturday-Sunday, 10 AM-8 PM EST.

    How do I email Ann Taylor customer service?

    Email Ann Taylor customer service at clientservices@anntaylor.com. Ann Taylor says to allow up to 24 hours for an email response.

    Where do I mail an Ann Taylor return?

    After starting the return online and printing the return invoice, self-paid mail returns can be shipped to Ann Taylor Online Store, 1901 East State Road 240, Greencastle, IN 46135.

    How long do I have to return an Ann Taylor order?

    Ann Taylor says returns with proof of purchase received within 30 days of the shipment date are credited for the price paid to the original form of payment or as an in-store exchange. Returns after 30 days may be credited at the current selling price as merchandise credit or exchange in store.

    Does Ann Taylor charge for return shipping?

    If you use Ann Taylor’s prepaid return label, $9.95 is deducted from the return credit amount. You may also ship the return yourself using your preferred carrier after completing the online return process.

    How do I contact Ann Taylor Credit Card customer service?

    For the Ann Taylor Credit Card, call Comenity Bank at 1-866-730-7902. For the Ann Taylor Mastercard, call 1-888-292-5707. TDD/TTY support is available at 1-800-695-1788.

    Is Ann Taylor part of KnitWell Group?

    Yes. Ann Taylor is part of KnitWell Group, which also includes brands such as LOFT, Talbots, Lane Bryant, Soma, Chico’s, Haven Well Within, and White House Black Market.

    Can CustomerServiceNumbers.com process my Ann Taylor return or refund?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Ann Taylor accounts, process returns, issue refunds, change orders, redeem gift cards, adjust StyleRewards, or contact Ann Taylor on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • ChargeOnMyCard.com – Research unfamiliar apparel, retail, Comenity, Klarna, PayPal, gift-card, or online shopping charges.
    • ThinkItsAScam.com – Learn how to spot fake retail websites, fake coupons, phishing emails, fake support numbers, and suspicious order messages.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.
    • Corporate Office Headquarters – Find corporate office contacts and complaint information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Ann Taylor, ANN INC., Premium Brands Opco LLC, Comenity Bank, Bread Financial, KnitWell Group, or Sycamore Partners.

    Share Your Ann Taylor Customer Service Experience

    Have you contacted Ann Taylor about an online order, store purchase, return, exchange, refund, credit card, StyleRewards account, gift card, damaged item, defective merchandise, price adjustment, international order, or customer service response time? Share your experience below to help other shoppers understand how Ann Taylor handles support requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Ann Taylor, ANN INC., Premium Brands Opco LLC, Comenity Bank, Bread Financial, KnitWell Group, or Sycamore Partners. This page is provided for informational and review purposes only. Contact information, hours, return rules, exchange procedures, credit-card contacts, rewards terms, gift-card rules, store policies, and support options may change. Always verify important details directly with Ann Taylor, Comenity Bank, or your payment provider before making purchases, returns, payments, or account decisions.

  • Best Buy Customer Service, Returns, Geek Squad, Credit Card and Complaints

    Best Buy customer service can help with online orders, store purchases, returns, refunds, Geek Squad appointments, product repairs, delivery, installation, My Best Buy memberships, credit card questions, gift cards, price matching, and store complaints. For the fastest help, use the support route that matches your issue and keep your receipt, order number, account email, product details, or service appointment information ready.

    How to Contact Best Buy Customer Service

    Choose the Correct Best Buy Support Route

    Online Orders and Store Purchases

    For order problems, missing items, wrong items, damaged products, delayed shipping, pickup issues, receipts, refunds, or return questions, start with Best Buy’s order status page or call 1-888-237-8289. Have your order number, receipt, email address, and product details ready.

    Returns, Refunds, and Exchanges

    Best Buy’s return and exchange rules can vary by product type, membership level, purchase channel, condition, carrier contract, and promotional period. Always check the official return policy before assuming an item is eligible for return. For a return or refund problem, keep the receipt, order confirmation, original packaging, serial number, and payment method details.

    Geek Squad, Repairs, and Protection Plans

    For Geek Squad appointments, product repairs, in-home service, computer help, appliance repair, TV installation, protection plans, or repair status questions, call 1-800-433-5778 or use Best Buy’s product repair and support tools. Keep your service order number, appointment window, product model, serial number, and protection-plan details.

    Best Buy Credit Card

    My Best Buy Credit Card account servicing is handled by Citi. For card payments, statements, account access, credit-limit questions, billing disputes, or card-related issues, call 1-888-574-1301 or use the official Citibank account portal linked from BestBuy.com.

    My Best Buy Memberships

    For My Best Buy, My Best Buy Plus, My Best Buy Total, renewal charges, membership cancellation, missing rewards, subscription questions, or protection benefits tied to membership, call 1-888-237-8289 or manage the subscription through your BestBuy.com account. Save renewal emails, receipts, and screenshots if you are disputing a membership charge.

    Store Complaints

    For complaints involving a specific Best Buy store, contact the local store or ask for a store manager first when possible. This may include employee concerns, pickup problems, return refusals, installation scheduling, damaged items, incorrect product information, or in-store service issues.

    Delivery and Installation Problems

    For appliance delivery, TV installation, haul-away, installation damage, missed delivery windows, wrong address, missing parts, or service appointment issues, contact Best Buy support with your order number, delivery date, appointment window, photos, and any delivery or installation paperwork.

    What to Have Ready Before Contacting Best Buy

    • Best Buy order number or receipt number
    • BestBuy.com account email address
    • Store location, date, and approximate time of visit
    • Product name, model number, SKU, and serial number
    • Geek Squad service order, appointment number, or repair number
    • Delivery or installation appointment date and time window
    • Photos of damage, missing parts, poor installation, or packaging issues
    • My Best Buy membership or renewal details, if relevant
    • Credit card account details only when contacting Citi or Best Buy through secure official channels
    • The resolution you want, such as refund, exchange, repair, appointment reschedule, membership cancellation, or store follow-up

    Common Reasons Customers Contact Best Buy

    • Online order status, shipping delay, or missing package
    • Store pickup or curbside pickup problem
    • Return, refund, or exchange question
    • Price match or price adjustment request
    • Damaged, defective, missing, or wrong item
    • Geek Squad appointment, repair, or protection-plan issue
    • TV, appliance, computer, or smart-home installation problem
    • My Best Buy membership renewal or cancellation
    • Best Buy credit card payment, statement, or billing issue
    • Gift card balance, redemption, or missing value
    • Product recall, warranty, or manufacturer support question
    • Store complaint, employee concern, or unresolved manager issue

    How to File a Best Buy Complaint

    1. Start with the support route tied to the issue: order support, local store, Geek Squad, delivery support, membership support, or Citi credit card support.
    2. Save your receipt, order confirmation, service order, appointment details, photos, screenshots, emails, and chat transcripts.
    3. Ask for a case number, return authorization, repair number, refund confirmation, or written summary.
    4. If the issue involves a store, ask for a store manager or district escalation if the local team cannot resolve it.
    5. If the issue involves a credit card, contact Citi using the official card phone number or account portal.
    6. If the issue involves a third-party delivery, installation, marketplace, or manufacturer matter, ask Best Buy which party controls the refund, repair, or replacement.
    7. If normal support does not resolve the issue, use Best Buy corporate office information for formal correspondence and keep all documentation organized.

    Best Buy Scam and Fraud Warning

    Be careful with emails, texts, pop-ups, invoices, or phone calls claiming to be from Best Buy or Geek Squad. Common scams include fake Geek Squad renewal invoices, fake tech support pop-ups, fake refund calls, and messages claiming you must call immediately to cancel a large charge.

    Do not call phone numbers from suspicious emails, attachments, pop-ups, or text messages. Instead, go directly to BestBuy.com or call Best Buy using the official numbers listed on this page. Never give remote computer access, payment information, gift card codes, verification codes, or banking information to someone who contacted you unexpectedly.

    Best Buy Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows zero published reviews for Best Buy. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific issues.

    If you have contacted Best Buy customer service, Geek Squad, a local store, Citi credit card support, delivery support, installation support, or My Best Buy membership support, you can leave a review below. Helpful reviews mention the store or support route used, the issue, how long it took to receive help, and whether Best Buy resolved the problem.

    Privacy Warning for Best Buy Reviews

    Do not post private information in a public review. Avoid sharing full credit card numbers, account passwords, verification codes, gift card numbers, order screenshots with private details, home addresses, phone numbers, product serial numbers, employee personal information, or photos that show private account or payment details.

    For account-specific, payment-specific, credit-card, membership, repair, delivery, or refund issues, contact Best Buy, Geek Squad, Citi, the local store, or the applicable official support route directly.

    How to Escalate a Best Buy Issue

    • For order problems: Check order status, call 1-888-237-8289, and ask for a case number.
    • For store complaints: Contact the local store manager first, then escalate through Best Buy Customer Care if needed.
    • For Geek Squad or repair issues: Call 1-800-433-5778 and keep the service order number ready.
    • For delivery or installation problems: Save photos, appointment confirmations, and delivery paperwork before requesting a reschedule, repair, refund, or escalation.
    • For membership renewals: Use your BestBuy.com account or call 1-888-237-8289 to cancel or review membership charges.
    • For Best Buy credit card issues: Contact Citi at 1-888-574-1301.
    • For suspected scams: Do not use the number in the suspicious message. Contact Best Buy through official channels and report unauthorized financial activity to your bank or card issuer immediately.

    Related Customer Service Numbers Pages

    Frequently Asked Questions About Best Buy Customer Service

    What is Best Buy’s customer service phone number?

    Best Buy Customer Care can be reached at 1-888-BEST-BUY or 1-888-237-8289.

    What is the Geek Squad customer service number?

    Geek Squad support can be reached at 1-800-433-5778.

    What is the Best Buy credit card customer service number?

    For My Best Buy Credit Card account support, call Citi at 1-888-574-1301.

    How do I contact Best Buy about an online order?

    Use the Best Buy order status page, sign in to your BestBuy.com account, or call 1-888-237-8289. Have your order number and account email ready.

    How do I contact Best Buy about a return or refund?

    Review the official Best Buy return and exchange policy first, then contact Best Buy Customer Care or visit a store with your receipt, order number, original packaging, and payment method.

    How do I cancel My Best Buy Plus or My Best Buy Total?

    Best Buy says memberships can be canceled by calling 1-888-237-8289 or by managing the subscription through the Plans and Subscriptions area of your BestBuy.com account.

    Where is Best Buy corporate headquarters?

    Best Buy Co., Inc. lists its headquarters at 7601 Penn Avenue South, Richfield, MN 55423.

    Is a Geek Squad renewal email always real?

    No. Fake Geek Squad renewal emails and invoices are common. Do not call the number inside a suspicious message. Go directly to BestBuy.com or call Best Buy using an official number.

    Can I leave a Best Buy review on this page?

    Yes. You can leave a Best Buy customer service review below. Do not include private payment, credit-card, membership, order, repair, employee, or personal contact information in a public review.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, complaint routes, and review resources since 2004. This Best Buy page is designed to help customers find the correct support route for orders, store complaints, returns, refunds, Geek Squad, repairs, delivery, installation, credit cards, memberships, gift cards, and scam concerns.

    Share Your Best Buy Customer Service Experience

    Have you contacted Best Buy Customer Care, Geek Squad, Citi credit card support, a local Best Buy store, delivery support, installation support, or My Best Buy membership support? Share your experience below to help other customers understand what worked, what did not, and which support route helped resolve the issue.

    Page Update Note

    This page was updated with current Best Buy customer care, Geek Squad, My Best Buy Credit Card, membership, order, return, delivery, installation, store complaint, scam warning, and escalation information. Contact options can change, so always confirm important account, payment, credit-card, membership, order, repair, or refund details through Best Buy’s official website, Citi, Geek Squad, or the applicable secure support route.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Best Buy Co., Inc., Best Buy Stores, Geek Squad, My Best Buy, Citi, Citibank, any Best Buy store, any delivery provider, any installation provider, any manufacturer, or any warranty, repair, membership, or credit-card provider connected with Best Buy. This page is provided for informational and consumer-feedback purposes only. Customer reviews are submitted by users and reflect their own experiences. Contact Best Buy directly for account-specific, payment-specific, membership, order, refund, Geek Squad, repair, delivery, installation, credit-card, or store-service issues.

  • Coach Customer Service: Orders, Returns and Repairs

    Coach customer service can help with online orders, missing deliveries, returns, refunds, handbags, wallets, shoes, gift cards, product care and repair requests. Call 1-888-262-6224 or text 1-240-448-4442.

    Telephone and text assistance are currently available seven days a week from 7 a.m. to 1 a.m. Eastern Time. Coach also lists online chat support as available 24 hours a day.

    Coach Customer Service Phone Number and Contacts

    The Hudson Yards address is the global headquarters of Coach parent Tapestry, Inc. It is not a Coach store, public repair counter or standard product-return address.

    Do not mail a handbag, return, repair or payment to Hudson Yards unless Coach provides written instructions for the specific issue.

    The former 1-800-444-3611 number should not be presented as Coach’s current primary Customer Care number.

    Choose the Correct Coach Support Route

    • Coach.com order: Contact Coach Customer Care or use the order tools on Coach.com.
    • Coach Outlet online order: Use the order information and support route associated with the outlet purchase.
    • Missing or damaged delivery: Contact Coach promptly and keep the shipping box, label and photographs.
    • Return or exchange: Use Coach’s return page or visit an eligible Coach or Coach Outlet store.
    • Quality or manufacturing problem: Contact Coach about a warranty or repair assessment.
    • Department-store purchase: Begin with the retailer for an ordinary return, exchange or refund.
    • Marketplace or resale purchase: Contact the seller or marketplace that processed the transaction.
    • Eyewear, fragrance or watch problem: Check the packaging for the licensed manufacturer’s support information.
    • Suspected counterfeit: Preserve the listing, seller information, receipt and product photographs.
    • Privacy or data request: Contact the Tapestry Privacy Office rather than ordinary order support.

    Information to Have Before Contacting Coach

    Gather:

    • Coach order number
    • Email address used for the purchase
    • Product name and style number
    • Purchase date
    • Store or website where the item was purchased
    • Receipt or gift receipt
    • Tracking number
    • Description of the problem
    • Photographs of the product or shipping damage
    • Previous return, repair or support-case information
    • The refund, replacement, repair or other resolution requested

    Do not publish order numbers, home addresses, telephone numbers, account emails, payment information, shipping labels or return and repair numbers in a public review.

    Coach Order Status and Tracking

    After an order ships, Coach normally sends a shipment-confirmation email containing tracking information.

    Check:

    • The Coach account’s order history
    • The shipment-confirmation email
    • The carrier’s tracking page
    • Spam and junk folders
    • Whether the order was divided into separate shipments

    A carrier label can be created before the package is physically scanned. Allow a reasonable period for the first carrier update before reporting that the tracking number does not work.

    Contact Coach when:

    • The order has not shipped within the expected period.
    • The tracking status has not changed for several days.
    • The carrier marks the order delivered but it cannot be found.
    • Only part of the order arrived.
    • The package was damaged or opened.

    Coach Package Marked Delivered but Missing

    Before opening a claim:

    1. Confirm the complete shipping address.
    2. Check entrances, garages, mailrooms and package lockers.
    3. Ask household members, building staff and nearby neighbors.
    4. Review any delivery photograph.
    5. Allow until the end of the carrier’s delivery day.
    6. Contact Coach Customer Care.

    Keep the tracking number and order confirmation. Coach or the carrier may require a written statement or investigation before providing a replacement or refund.

    Contact the payment provider only after confirming that the transaction was unauthorized or after the merchant process has failed to resolve an eligible claim.

    Can a Coach Order Be Canceled?

    Contact Coach immediately after placing an incorrect or unwanted order.

    Whether cancellation is possible depends on how far the order has progressed through processing and fulfillment. Coach may be unable to stop an order after it has entered shipment preparation.

    If cancellation is unavailable:

    • Wait for the shipment.
    • Keep the merchandise unused and tagged.
    • Start an eligible return within the return period.

    Do not refuse delivery unless Coach instructs you to do so. Refused packages can take longer to return and process.

    Coach Returns and Exchanges

    Most eligible regular-price and sale merchandise can be returned within 30 days.

    Items must be:

    • Unworn
    • Unused
    • In their original condition
    • Accompanied by all tags
    • Returned with all parts and accessories

    Shipping charges and gift-box costs are generally nonrefundable.

    Coach currently allows eligible purchases made through Coach or Coach Outlet, online or in stores, to be returned at participating Coach and Coach Outlet stores.

    Bring:

    • The item
    • Receipt or order confirmation
    • Original payment method when available
    • All packaging and accessories

    A gift returned with a gift receipt normally receives a Coach Merchandise Card rather than cash or a refund to the recipient’s personal payment method.

    Coach Final-Sale Items

    Current final-sale categories include:

    • Made-to-order products
    • Coach Create customized products
    • Monogrammed products
    • Belts cut to size
    • Leather-care products
    • Fragrances

    Customized or altered merchandise generally cannot be returned or exchanged.

    Coach indicates that customers dissatisfied with embellishments on an eligible Coach Create item may visit a store offering customization services to ask whether the embellishments can be changed.

    How to Return a Coach Order by Mail

    Start the return through Coach’s official return page and follow the generated instructions.

    Coach currently lists this U.S. return address:

    CSI Returns
    1549 Vantage Way
    Jacksonville, FL 32218

    A customer may:

    • Use Coach’s prepaid return label, with $7 deducted from the refund, or
    • Ship the return using an insured and traceable carrier

    Keep the carrier receipt and tracking number until the refund is complete.

    Do not mail a Coach return to Tapestry headquarters, a random Coach store or an address found on an unofficial complaint website.

    How Long Does a Coach Refund Take?

    Coach states that a mailed return can take approximately 7–10 business days to process after it is received.

    After Coach issues the refund, allow the financial institution’s normal posting time. Coach advises that the credit may take one or two billing cycles to appear.

    A delay can occur when:

    • The return has not reached Coach.
    • The return was mailed without tracking.
    • The item does not meet the return conditions.
    • The original order contained multiple payment methods.
    • The refund was issued to a bank account or card that has since changed.

    Provide Coach with the return tracking number and order number when requesting a status update.

    Coach Warranty and Repair Help

    Coach currently describes a one-year warranty for qualifying quality-related repairs.

    Potential repair concerns can include:

    • Broken or detached hardware
    • Failed stitching
    • Strap or handle problems
    • Zipper problems
    • Manufacturing defects
    • Other construction failures

    Coverage does not automatically include:

    • Normal wear
    • Scratches or stains
    • Accidental damage
    • Improper cleaning
    • Damage caused by storage or misuse
    • Unauthorized alterations
    • Counterfeit products

    The product, proof of purchase, age, condition, available materials and repair type can affect whether Coach accepts the request.

    How to Start a Coach Repair

    1. Locate the original receipt or order information.
    2. Photograph the complete item and damaged area.
    3. Contact Coach Customer Care or visit a Coach store.
    4. Ask whether the item qualifies for warranty service or a paid repair.
    5. Obtain repair and shipping instructions.
    6. Remove personal belongings from the item.
    7. Keep the repair number and shipping receipt.

    Coach states that repair service may take as long as 6–8 weeks.

    Do not mail a product before receiving current instructions. Available repair parts, colors and hardware can change, particularly for older or discontinued products.

    Ask for the expected charge before authorizing a paid out-of-warranty repair.

    Coach Product Purchased From Another Retailer

    A department store, online retailer or marketplace normally controls:

    • Order cancellation
    • Delivery problems
    • Ordinary returns
    • Refund processing
    • Price adjustments
    • Marketplace-seller disputes

    Contact Coach when the issue involves an eligible Coach repair, product-care question or suspected manufacturing problem.

    Some products bearing the Coach name, including eyewear, watches and fragrances, can be made or distributed under licensing agreements. Check the product packaging and warranty documents for the responsible support company.

    Coach Retail vs. Coach Outlet

    Coach and Coach Outlet are part of the same brand, but merchandise, pricing, promotions and available styles can differ.

    Keep the original receipt because it identifies:

    • Where the item was purchased
    • The purchase price
    • The applicable promotion
    • The product style
    • The payment method

    Do not assume that an outlet price, promotional discount or comparable-value label is available through a full-price Coach store.

    For a complaint about a specific store, use Coach Customer Care and identify the store location, date, approximate time and receipt information.

    Coach Gift Card Help

    Contact Coach Customer Care for help with:

    • Gift-card balance questions
    • An eGift card that did not arrive
    • An incorrect recipient email address
    • A damaged physical gift card
    • A gift card that is not accepted
    • A suspected unauthorized gift-card transaction

    Keep the purchase receipt and card information private.

    Do not disclose the full gift-card number and PIN to someone who contacted you unexpectedly. Gift-card funds can be difficult to recover after the number and PIN are shared.

    A merchandise card issued for a return can have different terms from a purchased gift card.

    Coach Product Care

    Follow the care instructions supplied with the exact product.

    General precautions include:

    • Keep leather away from prolonged moisture and heat.
    • Do not use household cleaners, alcohol or harsh solvents.
    • Test an approved care product on a concealed area first.
    • Store bags upright or supported when practical.
    • Avoid overfilling handbags and wallets.
    • Keep light-colored leather away from materials that transfer dye.
    • Do not machine-wash a product unless its label specifically permits it.

    Improper cleaning can permanently change leather, fabric, trim or hardware and may affect repair eligibility.

    Suspected Counterfeit Coach Product

    Counterfeit risk is greater when purchasing from an unfamiliar marketplace, social-media seller or resale listing.

    Warning signs can include:

    • A price far below comparable merchandise
    • No proof of purchase
    • Misspelled packaging or labels
    • Poor stitching or uneven hardware
    • A seller asking for payment outside the marketplace
    • Stock photographs that do not show the actual item
    • A refusal to accept returns
    • Conflicting style or product information

    Preserve:

    • The listing
    • Seller profile
    • Receipt
    • Payment record
    • Product photographs
    • Packaging and labels

    Report the seller through the marketplace and request a return under its counterfeit or item-not-as-described policy.

    Do not assume that Coach Customer Care will provide formal authentication or valuation of every secondhand product.

    Fake Coach Customer Service Scams

    Be cautious when someone:

    • Advertises an unofficial Coach support number
    • Claims payment is required before a refund can be released
    • Requests gift cards or cryptocurrency
    • Asks for remote access to a phone or computer
    • Requests a password or verification code
    • Sends an unfamiliar order or return link
    • Offers to authenticate a product for an unexpected fee
    • Requests a complete payment-card number

    Open Coach.com directly or call 1-888-262-6224.

    How to Escalate a Coach Complaint

    1. Contact Coach Customer Care by phone, text, chat or contact form.
    2. Provide the order, product or repair information privately.
    3. Ask for a case, return or repair number.
    4. Save receipts, photographs, chat transcripts and shipping records.
    5. Follow up through the existing case.
    6. Ask for Customer Care supervisor review.
    7. Request a written explanation when a return or repair is denied.
    8. For a store complaint, identify the exact Coach or Coach Outlet location.
    9. Use Tapestry corporate escalation only after the normal Coach process remains unresolved.

    Written corporate correspondence may be directed to:

    Tapestry, Inc.
    10 Hudson Yards
    New York, NY 10001

    Do not send product returns, repair merchandise, payment information or original receipts to corporate headquarters unless Coach provides written instructions.

    A review submitted to CustomerServiceNumbers.com does not contact Coach, cancel an order, start a return, issue a refund or open a repair request.

    Coach Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently displays two Coach reviews and an overall rating of 3.0 out of 5 stars.

    The reviews were submitted in 2015 and 2016 and should be treated as older individual experiences.

    One reviewer praised employees at a Colorado Coach Outlet for welcoming and helpful service.

    Another reviewer described a fraying handbag strap, disagreement over repair assistance and an offer for a discount toward a replacement purchase. That reviewer also described the store employee as professional and helpful.

    These two reviews do not establish Coach’s current overall service quality.

    New reviews can help readers understand current experiences involving:

    • Telephone, text and chat support
    • Coach.com orders
    • Delivery problems
    • Returns and refunds
    • Coach Outlet purchases
    • Warranty and repair requests
    • Store assistance
    • Gift cards
    • Suspected counterfeit products

    Frequently Asked Questions About Coach Customer Service

    What is the Coach customer-service phone number?

    Call 1-888-262-6224.

    What are Coach Customer Care hours?

    Coach currently lists telephone and text support seven days a week from 7 a.m. to 1 a.m. Eastern Time.

    Does Coach offer online chat?

    Yes. Coach currently lists chat support as available 24 hours a day.

    What number can I text Coach?

    Text 1-240-448-4442.

    Is 1-800-444-3611 still Coach’s customer-service number?

    Coach’s current official Contact page lists 1-888-262-6224 as the primary Customer Care number.

    How long do I have to return a Coach purchase?

    Most eligible regular-price and sale items can be returned within 30 days.

    Can I return a Coach.com order to a Coach Outlet store?

    Coach’s current U.S. policy states that eligible items purchased from Coach or Coach Outlet, online or in stores, may be returned at participating Coach and Coach Outlet locations.

    Does Coach charge for mailed returns?

    Coach currently deducts $7 from the refund when its prepaid mailing label is used.

    How long does a Coach refund take?

    Coach says a return can take 7–10 business days to process after receipt. The bank can require additional time or one to two billing cycles to post the credit.

    How long is the Coach warranty?

    Coach currently describes a one-year warranty for qualifying quality-related repair concerns.

    How long does a Coach repair take?

    Coach states that the repair process can take as long as 6–8 weeks.

    Can Coach repair an older handbag?

    Coach may assess an older item for available paid repair service, but parts, materials and repair options are not guaranteed.

    Who owns Coach?

    Coach is a brand of Tapestry, Inc.

    Where is Coach headquartered?

    Coach’s parent company, Tapestry, is headquartered at 10 Hudson Yards, New York, New York 10001.

    Related Fashion Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official contact routes, return policies, repair guidance, escalation information and customer reviews.

    We are not affiliated with Coach, Tapestry, Coach Outlet, a department store, marketplace seller, repair provider or payment processor.

    Share Your Coach Customer Service Experience

    Have you contacted Coach about an order, delivery, return, refund, handbag repair, Coach Outlet purchase, gift card or store complaint? Leave a factual review below and explain which support route was used, the approximate response time and whether the issue was resolved.

    Comments are moderated. Do not include order numbers, addresses, telephone numbers, account emails, payment information, tracking numbers, return labels, repair numbers, gift-card details or private correspondence.

    Page Update Note

    This Coach customer-service page was reviewed and updated on July 17, 2026. The update replaced the outdated telephone number and hours, added current phone, text and chat support, clarified Tapestry ownership and expanded guidance for orders, returns, refunds, repairs, Coach Outlet purchases, third-party retailers, gift cards and suspected counterfeit products.

    The review section was also corrected to summarize only the two visible customer reviews from 2015 and 2016.

    Last Updated: July 17, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Coach, Tapestry, Coach Outlet, a department store, marketplace seller, repair provider or payment processor. Coach does not provide customer support through this website.

    Telephone numbers, support hours, return periods, fees, final-sale categories, warranty terms, repair availability, refund times and store policies can change. Review the receipt, order, product documentation and official Coach website for controlling information.

    This page cannot access an order, cancel a shipment, authorize a return, approve a warranty repair, authenticate a product, issue a refund or replace a gift card.

  • Pleasant Hearth Customer Service, Warranty, Replacement Parts, Orders and Safety Help

    Pleasant Hearth customer service can help with fireplaces, electric inserts, vent-free gas stoves, wood and pellet stoves, fireplace doors, gas logs, fire pits, replacement parts, manuals, warranty claims, online orders and returns. Call GHP Group’s Pleasant Hearth support line at 1-877-447-4768 or email customerservice@ghpgroupinc.com.

    The correct support route depends on the product, model and seller. GHP Group handles Pleasant Hearth product support, manuals, parts and manufacturer warranties. The store that sold the product generally handles its own order, delivery, return and refund policies.

    Pleasant Hearth Customer Service Phone Numbers and Contacts

    Do not mail a fireplace, heater, stove, fire pit, part or warranty item to either address without current written instructions. Direct-order returns require an RMA number, and warranty products may require a separate claim authorization.

    Why Are Two Pleasant Hearth Phone Numbers Listed?

    GHP Group currently publishes two main support numbers:

    • 1-877-447-4768: Toll-free Pleasant Hearth product, warranty and replacement-parts support
    • 1-847-324-5900: GHP Group customer service and direct online-order questions

    The official pages also display different hours for different support functions. Verify the current hours when calling during a holiday or outside normal weekday business hours.

    Best Pleasant Hearth Support Route by Issue

    • Product purchased directly from GHPGroupInc.com: Contact GHP order support.
    • Product purchased from a retailer: Contact the retailer for order, pickup, delivery, return or refund questions.
    • Missing assembly part: Locate the model and part number in the manual and contact Pleasant Hearth support.
    • Need an owner’s manual: Search the product model on the GHP Group website or email customer service.
    • Manufacturer warranty claim: Contact Pleasant Hearth with the receipt, model, serial number and photographs.
    • Replacement part: Search the GHP parts catalog or contact customer service for parts not listed online.
    • Repair technician: Use the authorized repair-center locator and confirm warranty authorization before service.
    • Gas odor or suspected leak: Stop using the appliance, leave the area and contact the gas supplier or emergency services from a safe location.
    • Carbon-monoxide alarm: Move everyone to fresh air and contact emergency services. Do not continue testing the heater indoors.
    • Smoke entering the room from a stove or fireplace: Stop use and have the appliance, venting and chimney inspected.
    • Electric fireplace sparks, overheats or smells burned: Turn it off, unplug it when safe and discontinue use.
    • Damaged product delivered by a retailer: Photograph it and report it to the selling retailer promptly.
    • Possible recall: Search by model and date code through GHP Group, the retailer and the CPSC.

    Information to Have Before Contacting Pleasant Hearth

    Product Information

    • Product category
    • Full model number
    • Serial number or date code
    • SKU or retailer item number
    • Fuel type
    • Natural gas or propane configuration
    • Electrical voltage and wattage when applicable
    • Part number from the manual
    • Photographs of the product label

    Purchase Information

    • Purchase date
    • Retailer or website
    • Store location
    • Receipt or order confirmation
    • Order number
    • Delivery date
    • Price paid
    • Whether a retailer protection plan was purchased

    Problem Information

    • Exact symptoms
    • Error code or warning light
    • When the problem began
    • Whether the problem is continuous or intermittent
    • Installation date
    • Installer or technician information
    • Maintenance performed
    • Parts already replaced
    • Photographs or video
    • Previous case, RMA or warranty number
    • The specific resolution requested

    Do not post an order number, RMA number, serial number, full receipt, home address, payment details, gas-account information or photographs containing private household information in a public review.

    What Is Pleasant Hearth?

    Pleasant Hearth is a home-heating and outdoor-living brand operated by GHP Group, Inc. Product categories have included:

    • Electric fireplaces
    • Electric log inserts
    • Fireplace mantels
    • Vent-free gas fireplaces
    • Vent-free gas stoves
    • Gas log sets
    • Wood-burning stoves
    • Pellet stoves
    • Fireplace glass doors
    • Fireplace screens
    • Fireplace grates and tools
    • Wood fire pits
    • Gas fire tables
    • Patio heaters
    • Stove and fireplace blowers
    • Replacement parts and accessories

    GHP Group also operates brands including Dyna-Glo, Bond, Vitapur, PUR, Greenway and Muskoka.

    Product Purchased From Home Depot, Lowe’s or Another Retailer

    Many Pleasant Hearth products are sold through home-improvement stores, hardware stores and online retailers.

    The retailer generally handles:

    • Order status
    • Store pickup
    • Delivery scheduling
    • Missing shipment
    • Wrong product
    • Immediate delivery damage
    • Retail return or exchange
    • Refund processing
    • Retailer protection plans

    GHP Group generally handles:

    • Product manuals
    • Technical product questions
    • Replacement parts
    • Manufacturer warranty claims
    • Authorized repair-center routing
    • Product-specific safety guidance

    Keep both the retailer receipt and the Pleasant Hearth model information. A store return policy and a manufacturer warranty are separate forms of coverage.

    GHP Group Direct-Order Support

    For an order placed directly through GHPGroupInc.com, call 1-847-324-5900 during the published direct-order hours.

    Have available:

    • Order number
    • Order email
    • Shipping address
    • Product and quantity
    • Order date
    • Payment confirmation
    • Tracking number

    How Long Does a GHP Group Direct Order Take to Ship?

    GHP Group’s current policy says direct website items are generally shipped three to five business days after the order is placed.

    Actual delivery can take longer because of:

    • Inventory availability
    • Large or freight-shipped products
    • Carrier delays
    • Weather
    • Address verification
    • Payment review
    • Holidays

    How to Cancel a Direct GHP Group Order

    1. Call 1-877-447-4768 immediately.
    2. Provide the order number and email address.
    3. Ask whether the order has shipped.
    4. Request written cancellation confirmation.
    5. Confirm the refund amount and expected date.

    Cancellation is available only when the product has not already shipped. GHP Group currently says an approved cancellation refund is processed within approximately seven to ten business days.

    Pleasant Hearth and GHP Group Return Policy

    Products purchased directly from GHPGroupInc.com may generally be returned within 30 days of purchase for a refund to the original payment method.

    Important conditions include:

    • An RMA number is required.
    • The RMA must be written on the shipping container.
    • The RMA must also appear on the packing slip inside the package.
    • The original packing slip should be included.
    • Return shipping is normally the customer’s responsibility.
    • Original shipping and freight charges are normally nonrefundable.
    • A return without an RMA can be assessed a 20% restocking fee.
    • A trackable shipping method is recommended.

    These terms do not automatically apply to a Pleasant Hearth product purchased from a retailer.

    How to Return a Direct GHP Group Purchase

    1. Call 1-877-447-4768.
    2. Request an RMA number.
    3. Confirm that the product is eligible for return.
    4. Ask whether any restocking or freight charge applies.
    5. Package the product securely.
    6. Include the original packing slip.
    7. Write the RMA on the packing slip.
    8. Write the RMA clearly on the outside of the container.
    9. Use the return address supplied by GHP Group.
    10. Save the carrier receipt and tracking number.

    Pleasant Hearth Return Address

    The currently published return address for authorized GHP Group direct-order returns is:

    GHP Group Inc.
    Attn: Returns
    6440 W. Howard Street
    Niles, IL 60714-3302

    Do not ship anything to this address without an RMA and current instructions.

    Does Pleasant Hearth Offer Exchanges?

    GHP Group currently processes exchanges as two separate transactions:

    1. Return the original item for a refund.
    2. Place a new order for the replacement item.

    The customer does not need to wait for the first item to reach the return center before placing the replacement order, but the customer may temporarily have charges for both transactions.

    How Long Does a Pleasant Hearth Refund Take?

    GHP Group currently says refunds and replacement orders are processed within approximately seven to ten business days after the return arrives at the return center.

    Additional bank or card processing time can apply. Keep the:

    • RMA number
    • Carrier tracking
    • Warehouse delivery date
    • Refund confirmation
    • Original payment record

    How to Find a Pleasant Hearth Owner’s Manual

    1. Locate the model number on the product label.
    2. Search the model on the GHP Group website.
    3. Open the matching product page.
    4. Look for Product Manual, Warning, Specifications or EPA Documentation.
    5. Email customer service when the model is no longer listed.

    Do not use a manual for a similar-looking model. Fuel type, clearances, wiring, ventilation, controls, replacement parts and warranty terms can differ.

    How to Find a Pleasant Hearth Model Number

    The model and serial label may be found:

    • On the back of an electric fireplace
    • Inside or behind an access panel
    • On the rear of a stove
    • Near the gas-control compartment
    • Under a fire table
    • On the original carton
    • On the receipt or online order
    • On the first page of the owner’s manual

    Turn off and cool the product before looking behind or underneath it. Do not move a heavy stove or connected gas appliance without qualified assistance.

    Pleasant Hearth Replacement Parts

    GHP Group lists many parts online, including:

    • Thermocouples
    • Control boards
    • Blowers
    • Power supplies
    • Remotes
    • Switches
    • Handles
    • Screws and brackets
    • Fire bowls
    • Mesh covers
    • Grates
    • Gas components
    • Stove and heater parts

    Additional parts may be available only through customer service.

    Information Needed for a Replacement Part

    • Complete model number
    • Serial number or date code
    • Part number from the manual
    • Part description
    • Photograph of the original part
    • Photograph of the product label
    • Fuel type
    • Purchase date
    • Shipping destination

    Do not substitute a gas valve, regulator, thermocouple, burner, electrical control, power supply or other safety-sensitive component unless it is approved for the exact model.

    Part Is Discontinued or Out of Stock

    Ask Pleasant Hearth whether:

    • The part number has changed.
    • A superseding part is available.
    • A repair kit is available.
    • An authorized repair center has inventory.
    • A comparable product replacement is available under warranty.
    • The unit should be permanently removed from service.

    Do not alter the appliance to accept an incompatible part.

    Pleasant Hearth Warranty Coverage

    Pleasant Hearth warranty length varies by product. The exact product page, owner’s manual and warranty statement control.

    Current examples include:

    • One-year limited warranties on selected electric fireplaces and accessories
    • Two-year warranties on selected vent-free gas stoves and gas log sets
    • Five-year limited warranties on selected wood-burning stoves
    • Lifetime warranties on selected steel fireplace grates

    Do not assume that a five-year or lifetime warranty applies to every component of the product.

    Common Pleasant Hearth Warranty Requirements

    Depending on the product, warranty service can require:

    • Original proof of purchase
    • Model and serial number
    • Original purchaser or owner
    • Residential use
    • Proper installation
    • Use of approved parts
    • Operation according to the manual
    • Photographs or inspection
    • Written service authorization
    • A warranty claim number

    What Can Void a Pleasant Hearth Warranty?

    Published warranty exclusions can include:

    • Modification of the product or components
    • Use of an unapproved component
    • Installation outside the owner’s manual
    • Improper fuel conversion
    • Misuse or abuse
    • Commercial use when the warranty is residential
    • Unauthorized repair work
    • Damage caused by improper maintenance
    • Normal wear or cosmetic changes
    • Accidental or environmental damage

    Contact GHP Group before authorizing warranty work or disposing of the product.

    How to File a Pleasant Hearth Warranty Claim

    1. Stop using the product if continued operation may be unsafe.
    2. Locate the receipt.
    3. Record the model and serial number.
    4. Review the exact manual and warranty.
    5. Photograph the product and defect.
    6. Call 1-877-447-4768 or email customer service.
    7. Request a case or warranty claim number.
    8. Ask whether the product, part or photographs must be submitted.
    9. Ask whether GHP must approve the technician.
    10. Keep all written instructions and shipping records.

    Authorized Pleasant Hearth Repair Centers

    GHP Group provides an authorized repair-center locator. Availability varies by location and product type.

    Before scheduling service, ask:

    • Whether the center services the exact model
    • Whether the work is covered by warranty
    • Whether GHP authorization is required
    • Who pays diagnosis and travel charges
    • Whether the product must be transported
    • Whether parts are available
    • Whether the technician is qualified for gas, electrical or solid-fuel equipment

    Electric Fireplace Will Not Turn On

    1. Turn the fireplace off.
    2. Check that the plug is fully inserted.
    3. Verify that the outlet works.
    4. Check the circuit breaker.
    5. Confirm the main power switch is on.
    6. Replace remote batteries when applicable.
    7. Check whether the thermostat is already satisfied.
    8. Look for a safety switch or overheat reset described in the manual.
    9. Unplug the unit before removing dust or debris.
    10. Contact Pleasant Hearth if the problem continues.

    Do not open sealed electrical components or bypass a safety switch.

    Electric Fireplace Is Overheating, Sparking or Smells Burned

    Turn it off and unplug it when safe. Stop using the unit if there is:

    • Smoke
    • Sparking
    • Melting plastic
    • Burned wiring odor
    • Damaged cord
    • Hot or discolored plug
    • Repeated circuit-breaker trips
    • Unusual grinding or electrical noise

    Portable electric heaters should be connected according to their manual and kept away from combustible materials. Do not use an extension cord or power strip unless the exact manual expressly permits it.

    Electric Fireplace Flame Works but There Is No Heat

    Possible causes include:

    • Flame-only mode is selected.
    • The thermostat setting is below room temperature.
    • An overheat safety device activated.
    • The heater switch is off.
    • The blower is obstructed.
    • A heater, switch, relay or control component failed.

    Allow the unit to cool and follow the model-specific reset instructions. Do not bypass an overheat device.

    Vent-Free Gas Fireplace, Stove or Log Set Safety

    Vent-free gas appliances require careful installation, ventilation and maintenance.

    • Confirm whether the appliance is configured for natural gas, propane or approved dual fuel.
    • Never perform an unapproved fuel conversion.
    • Follow local and state installation restrictions.
    • Use a qualified gas-appliance technician when required.
    • Maintain the clearances stated in the manual.
    • Do not block required combustion air.
    • Install and maintain carbon-monoxide alarms.
    • Do not operate an unvented fuel-burning appliance in a sleeping room unless expressly permitted by the manual and local code.
    • Do not use the appliance when a CO alarm activates.

    An oxygen-depletion sensor is an important safety component but is not a substitute for proper installation, maintenance, ventilation and working carbon-monoxide alarms.

    What to Do If You Smell Gas

    1. Do not light the appliance.
    2. Do not operate electrical switches.
    3. Do not use a telephone inside the affected area.
    4. Leave the building or immediate area.
    5. Call the gas supplier from a safe location.
    6. Call emergency services if the gas supplier cannot be reached.
    7. Do not return until qualified authorities say it is safe.

    Do not continue troubleshooting a suspected gas leak by repeatedly attempting ignition.

    Gas Fireplace or Stove Pilot Will Not Stay Lit

    Possible causes can include:

    • Air in the gas line
    • Incorrect gas pressure
    • Dirty pilot assembly
    • Failed thermocouple or thermopile
    • Blocked oxygen-depletion sensor
    • Improper fuel configuration
    • High-elevation operation
    • Gas-supply or regulator problem

    Turn the appliance off and use a qualified technician for gas-pressure, valve, burner and safety-control testing.

    Carbon-Monoxide Alarm Activates Near a Pleasant Hearth Product

    Treat every carbon-monoxide alarm as a potential emergency.

    1. Move everyone to fresh air.
    2. Call emergency services.
    3. Do not silence the alarm and continue using the appliance.
    4. Do not re-enter solely to turn the heater back on.
    5. Have the appliance, fuel supply, room ventilation and any venting system inspected.
    6. Replace or service the CO alarm when instructed by its manufacturer.

    Pleasant Hearth Wood-Stove Support

    Wood-stove questions can involve:

    • Installation clearances
    • Chimney and connector requirements
    • EPA documentation
    • Door gasket
    • Firebrick
    • Blower
    • Baffle or burn components
    • Door glass
    • Smoke spillage
    • Draft problems
    • Warranty parts

    Use the exact manual and EPA documentation for the model. A certified or otherwise qualified hearth professional should evaluate installation, venting and chimney concerns.

    Wood Stove Is Smoking Into the Room

    Stop use and investigate possible causes such as:

    • Blocked or dirty chimney
    • Creosote buildup
    • Cold chimney
    • Insufficient chimney height
    • Negative indoor air pressure
    • Wet wood
    • Improper connector installation
    • Damaged door gasket
    • Restricted air inlet
    • Improper operation

    Do not continue using a stove that sends smoke or combustion gases into the living space.

    Wood-Stove Glass Is Cracked

    Stop using the stove. Replacement glass must match the type, thickness and dimensions required by the exact model.

    Do not substitute ordinary window glass. Contact Pleasant Hearth or an authorized hearth dealer for the correct high-temperature replacement and installation instructions.

    Pellet-Stove Problems

    Depending on the model, pellet-stove problems can involve:

    • Igniter
    • Auger
    • Combustion blower
    • Convection blower
    • Vacuum switch
    • Control board
    • Door or hopper switch
    • Fuel quality
    • Ash buildup
    • Vent obstruction

    Turn the stove off, allow it to cool and follow the cleaning and diagnostic instructions in the exact manual. Electrical and combustion repairs should be handled by a qualified technician.

    Fireplace Glass Door Sizing and Installation

    Before ordering a Pleasant Hearth fireplace door:

    • Measure the inside fireplace-opening width.
    • Measure the opening height.
    • Measure to the precision requested by the sizing guide.
    • Confirm whether the fireplace is masonry or factory-built.
    • Verify the model’s minimum and maximum opening dimensions.
    • Review the installation manual and video.

    Do not assume a door set fits because the fireplace looks similar to a product photograph.

    Fireplace Glass Doors During a Fire

    The correct open or closed position depends on the fireplace-door model and installation. Follow the exact owner’s manual.

    Improper door position can cause:

    • Excessive heat
    • Glass damage
    • Reduced combustion air
    • Smoke spillage
    • Damage to the door frame or fireplace

    Fire Pit or Gas Fire Table Problems

    Common support questions include:

    • Missing hardware
    • Damaged fire bowl
    • Replacement mesh cover
    • Ignition failure
    • Burner or control problem
    • Propane regulator or hose
    • Rust or coating damage
    • Incorrect assembly
    • Replacement cooking grid

    Use outdoor fire products only in locations and conditions permitted by the manual. Never operate a product intended for outdoor use inside a home, garage, tent, vehicle or enclosed porch.

    Gas Fire Table Will Not Ignite

    1. Turn the control off.
    2. Close the propane-cylinder valve.
    3. Allow accumulated gas to disperse.
    4. Confirm the cylinder contains fuel.
    5. Inspect visible hose and regulator connections.
    6. Check the igniter battery when applicable.
    7. Confirm the burner is dry and unobstructed.
    8. Follow the leak-test and lighting procedure in the manual.
    9. Stop if gas odor continues.

    Never use an open flame to test a propane connection for leaks.

    Fire Pit Arrived With Missing or Damaged Parts

    Before returning the entire product:

    1. Compare the cartons with the manual.
    2. Check protective packaging for small hardware.
    3. Identify the missing part by letter or part number.
    4. Photograph damaged components.
    5. Contact the retailer about shipping damage.
    6. Contact Pleasant Hearth about replacement parts.
    7. Do not operate an incomplete fire pit or fire table.

    Pleasant Hearth Product Registration

    Registration can help GHP Group associate the product, model, purchaser and purchase date. Keep the receipt even after registering because warranty service may still require proof of purchase.

    Record:

    • Model number
    • Serial number
    • Purchase date
    • Retailer
    • Customer name and address

    Registration does not expand the warranty beyond the product’s written terms.

    Possible Pleasant Hearth Recall or Safety Defect

    1. Stop using the product when the condition appears dangerous.
    2. Record the model and serial number.
    3. Photograph the product and label.
    4. Search the CPSC recall database.
    5. Check the retailer’s recall page.
    6. Contact GHP Group.
    7. Do not discard the product until instructions are received.
    8. Report an unsafe incident through SaferProducts.gov when appropriate.

    A repair, refund or replacement is not automatically available merely because a similar product was recalled. The exact model, date code and remedy notice control.

    Fake Pleasant Hearth Support and Parts Scams

    Be cautious with websites or callers that:

    • Claim a warranty fee must be paid by gift card
    • Request cryptocurrency
    • Ask for online-banking access
    • Request a password or security code
    • Demand remote access to a computer or phone
    • Sell a safety-sensitive gas part without verifying the model
    • Claim they can bypass an unavailable safety component
    • Use an unofficial Pleasant Hearth website address

    Verify support through GHPGroupInc.com or the published Pleasant Hearth telephone numbers.

    How to Escalate a Pleasant Hearth Complaint

    1. Identify the exact model and retailer.
    2. Determine whether the issue is an order, return, parts, warranty, repair or safety matter.
    3. Contact the selling retailer for retailer-controlled issues.
    4. Call Pleasant Hearth at 1-877-447-4768.
    5. Email customerservice@ghpgroupinc.com.
    6. Request a case, RMA or warranty claim number.
    7. Provide the receipt, model label, photographs and timeline.
    8. Ask for the warranty or return decision in writing.
    9. Use the authorized repair-center locator when directed.
    10. Ask for supervisor or warranty-team review when the first response does not resolve the issue.
    11. Send written correspondence to the Elk Grove Village customer-service address only after ordinary support routes have been attempted.

    A review posted on CustomerServiceNumbers.com does not order a part, cancel an order, create an RMA, approve warranty coverage, authorize a repair or report an emergency to Pleasant Hearth.

    Pleasant Hearth Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Pleasant Hearth reviews and no established customer-service rating trend.

    The previous version of this page claimed that customers commonly praised Pleasant Hearth’s durability, design, affordability and selection while complaining about assembly, parts and support responsiveness. Those statements were not based on reviews published on this page.

    New reviews can help readers understand current experiences involving:

    • Online orders
    • Retailer purchases
    • Missing parts
    • Owner’s manuals
    • Electric fireplaces
    • Vent-free gas appliances
    • Wood or pellet stoves
    • Fireplace doors and screens
    • Fire pits and gas fire tables
    • Warranty claims
    • Authorized repairs
    • Returns and refunds
    • Support response times

    Frequently Asked Questions About Pleasant Hearth Customer Service

    What is the Pleasant Hearth customer-service number?

    Call Pleasant Hearth and GHP Group toll-free at 1-877-447-4768.

    What is the GHP Group order-support number?

    Call 1-847-324-5900 for direct-order and general GHP Group customer-service questions.

    What are Pleasant Hearth customer-service hours?

    GHP Group currently lists Monday–Friday, 7 a.m.–6:30 p.m. CT for direct-order support. Its published warranty page lists Monday–Friday, 9 a.m.–5:30 p.m. ET for the toll-free warranty and parts route.

    What is the Pleasant Hearth customer-service email?

    Email customerservice@ghpgroupinc.com.

    Who owns Pleasant Hearth?

    Pleasant Hearth is operated by GHP Group, Inc. An affiliate of Turnspire Capital Partners acquired GHP Group in 2024.

    Where is Pleasant Hearth customer service located?

    GHP Group’s current customer-service page lists 1501 Nicholas Boulevard, Elk Grove Village, Illinois 60007.

    Is 6440 W. Howard Street still the corporate address?

    GHP Group currently publishes that Niles address as its authorized direct-return location. It should not be used for an unapproved return or ordinary customer-service correspondence.

    How do I get a Pleasant Hearth replacement part?

    Search the GHP Group parts catalog or call 1-877-447-4768 with the model number and part number from the manual.

    How do I find a Pleasant Hearth manual?

    Search the model on GHPGroupInc.com and open the product page. Contact customer service when the model or manual is no longer listed.

    How long is the Pleasant Hearth warranty?

    It depends on the exact product. Current examples range from one- and two-year warranties to five-year wood-stove and selected lifetime fireplace-grate coverage.

    Do I need a receipt for warranty service?

    Proof of purchase is commonly required. Keep the receipt, order confirmation and product label.

    Can I repair a Pleasant Hearth product myself under warranty?

    Do not perform warranty work unless GHP Group has approved it. Unauthorized work or unapproved parts can void coverage and create a safety hazard.

    How do I return a direct GHP Group purchase?

    Call 1-877-447-4768 for an RMA. Direct website purchases may generally be returned within 30 days under the current policy.

    Can I return a Pleasant Hearth product to GHP if I bought it from a retailer?

    The retailer normally controls its own return and refund policy. Contact GHP Group for product support, parts and manufacturer-warranty questions.

    Does Pleasant Hearth have authorized repair centers?

    Yes. GHP Group provides an online authorized repair-center locator, although availability varies by product and location.

    What should I do if a Pleasant Hearth gas product smells like gas?

    Do not ignite it or operate electrical switches. Leave the area and contact the gas supplier or emergency services from a safe location.

    What should I do if a carbon-monoxide alarm activates?

    Move everyone to fresh air, call emergency services and stop using the appliance until it has been professionally evaluated.

    Related Home Improvement, Heating and Outdoor Customer Service Pages

    Official Product Safety Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, email contacts, order routes, return instructions, warranty guidance, replacement-parts information, safety resources and customer reviews.

    We are not owned by Pleasant Hearth, GHP Group, Turnspire Capital Partners, Dyna-Glo, Bond, a home-improvement retailer, an authorized repair center, gas supplier, installer or shipping company.

    Share Your Pleasant Hearth Customer Service Experience

    Have you contacted Pleasant Hearth about an electric fireplace, gas stove, wood stove, pellet stove, gas log set, fireplace door, fire pit, missing part, manual, warranty claim, return or safety concern? Leave a factual review below and explain the product, retailer, support route, approximate response time and whether the problem was resolved.

    Comments are moderated. Do not include an order number, RMA number, serial number, payment information, full mailing address, receipt, warranty document, private home photograph, gas-account information or personal information about an employee, installer or technician.

    Page Update Note

    This Pleasant Hearth customer-service page was reviewed and updated on July 16, 2026. The update verified the toll-free telephone number, added the current GHP Group order number and customer-service email, corrected issue-specific support hours, replaced the old Niles corporate listing with the current Elk Grove Village customer-service address and clarified that the Niles address is used for authorized returns.

    The update also added current direct-order return terms, product-specific warranty guidance, replacement-parts and repair-center routes, retailer support distinctions, ownership information and expanded gas, electrical, carbon-monoxide, fire, chimney and product-safety warnings.

    Last Updated: July 16, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Pleasant Hearth, GHP Group, Turnspire Capital Partners, Dyna-Glo, Bond, a retailer, installer, gas supplier, repair center, shipping company or safety regulator. Pleasant Hearth and GHP Group do not provide customer service through this website.

    Telephone numbers, hours, email addresses, office locations, return terms, warranty periods, parts availability, repair centers, product specifications, fuel requirements, installation rules, safety instructions and recall information can change. Review the current owner’s manual, product label, warranty, retailer agreement, GHP Group instructions and applicable safety codes before taking action.

    This page cannot diagnose or repair an appliance, identify a gas leak, authorize warranty work, order a part, cancel an order, issue a refund, approve an RMA, inspect a chimney, confirm code compliance or respond to an emergency. It is not legal, electrical, gas, HVAC, hearth, chimney, fire-safety, carbon-monoxide, engineering or product-repair advice.

  • CVS Customer Service: Pharmacy, Orders, ExtraCare, Returns & Reviews

    If you need help with CVS Pharmacy customer service, a prescription, store complaint, CVS.com order, CVS app issue, ExtraCare rewards, CVS Photo order, return, refund, pharmacy wait time, insurance question, MinuteClinic visit, CVS Specialty prescription, or customer service complaint, the fastest path is to use the correct CVS support route. CVS Health includes several different services, including CVS Pharmacy, CVS.com, the CVS app, ExtraCare, MinuteClinic, CVS Specialty, and CVS Caremark, so the right contact can depend on the issue.

    Verified CVS Customer Service Contact Information

    Medical Emergency Warning

    If you are experiencing a medical emergency, serious medication reaction, overdose, severe allergic reaction, chest pain, trouble breathing, or another urgent medical crisis, call 911 or seek emergency medical care immediately. CustomerServiceNumbers.com cannot provide medical advice, and ordinary CVS customer service is not a substitute for emergency medical care.

    Choose the Correct CVS Support Route

    CVS support works best when you contact the right team for the issue. Use this guide before calling, emailing, or visiting a store.

    • Prescription refill, pharmacy pickup, pharmacy staff issue, store complaint, in-store photo, or store policy question: Call 1-800-746-7287 or contact the local CVS Pharmacy first.
    • CVS.com order, CVS app, password, online account, online prescription management, or CVS Photo technical issue: Call 1-888-607-4287.
    • ExtraCare card, ExtraBucks Rewards, coupons, rewards account, or card replacement: Call 1-800-746-7287 or use the ExtraCare account tools online.
    • MinuteClinic appointment, billing, visit, or clinic record issue: Call 1-866-389-2727 or use the MinuteClinic support tools.
    • CVS Specialty medication, specialty refill, delivery, insurance, or CareTeam question: Contact CVS Specialty at 1-800-237-2767 or use the phone number on your prescription label.
    • CVS Caremark pharmacy benefit issue: Use the CVS Caremark member portal or the number on your insurance or prescription benefit card.
    • Prescription recall: Contact your doctor or pharmacist for medical guidance. Do not stop or change medication without professional advice unless emergency instructions say otherwise.
    • Corporate, supplier, real estate, investor, media, or CVS Health inquiry: Use CVS Health corporate contact channels rather than CVS Pharmacy retail support.

    Information To Gather Before Contacting CVS

    Having the correct details ready can help CVS locate your prescription, store visit, order, ExtraCare account, or complaint more quickly.

    • CVS store number, store address, or pharmacy location
    • Prescription number from the lower left side of the prescription label
    • Name and date of birth tied to the prescription, if needed for pharmacy verification
    • Order number, confirmation email, or tracking number for CVS.com purchases
    • CVS.com account email address
    • ExtraCare card number or phone number linked to your ExtraCare account
    • Receipt, register number, transaction number, date of store visit, and purchase amount
    • Photos of damaged, defective, wrong, or missing merchandise
    • Coupon, ExtraBucks, promo code, raincheck, or digital offer details
    • MinuteClinic confirmation code, visit date, clinic location, and insurance information if applicable
    • CVS Specialty prescription label, medication name, order status, delivery tracking, or CareTeam details if applicable
    • Case number, email response, chat transcript, or prior customer-service notes

    Common Reasons Customers Contact CVS

    • Prescription refill status or pickup delay
    • Pharmacy wait times or pharmacy customer service complaints
    • Prescription error, insurance issue, or medication availability question
    • Store complaint, cleanliness issue, or employee interaction
    • CVS.com order tracking or app login problem
    • Online prescription management issue
    • CVS Photo order, coupon, or promo code problem
    • ExtraCare, ExtraBucks, coupons, rewards, or card replacement
    • Return, refund, damaged item, or product-quality complaint
    • Gift card, PayNearMe, bill pay, or money-service question
    • MinuteClinic appointment, billing, or visit issue
    • CVS Specialty medication, delivery, billing, or CareTeam support
    • Scam calls, fake coupons, fake pharmacy texts, or suspicious charges

    CVS Pharmacy and Prescription Support

    For prescription pickup, refill status, pharmacy wait times, pharmacist questions, prescription errors, pharmacy complaints, or store-level service issues, start with the local CVS Pharmacy involved. If the store cannot resolve the issue, call CVS Pharmacy Customer Service at 1-800-746-7287.

    For medical questions, medication side effects, drug interactions, dosage questions, prescription recalls, or questions about whether to take a medication, contact your pharmacist, prescriber, or another qualified health professional. CustomerServiceNumbers.com cannot provide medical advice.

    CVS.com and CVS Mobile App Support

    For CVS.com and mobile app issues, call 1-888-607-4287. CVS lists this number for online account issues, password problems, CVS.com orders, prescription management, photo support, and technical issues.

    If you cannot log in, gather the email address connected to the account, screenshots of the error, device type, browser or app version, and whether the issue affects CVS.com, the CVS Pharmacy app, or both.

    CVS.com Orders, Shipping, and Pickup

    For CVS.com orders, use the order-status page or call CVS.com Customer Care at 1-888-607-4287. If an item is missing, damaged, canceled, delayed, or marked delivered but not received, gather the order number, tracking number, shipping address, carrier, and photos before contacting support.

    If the issue involves store pickup, contact the store first if the pickup is not ready, unavailable, or canceled. For broader order problems, use CVS.com Customer Care.

    CVS Returns and Refunds

    CVS’s return policy says most new, unopened items purchased from CVS Pharmacy or CVS.com can be returned to any CVS Pharmacy store within 60 days of purchase for exchange or refund. Valid photo ID may be required, and returns are subject to third-party verification. Returns without proof of purchase may be limited, denied, or refunded as store credit.

    Some items have restrictions. Gift cards, prepaid cards, phone cards, at-home COVID-19 test kits, and some health care, home health, and personal care products may not be returnable. Special-order items such as footwear, motorized scooters, and lift chairs cannot be returned to CVS Pharmacy stores and require Customer Care at 1-888-607-4287.

    For CVS.com mail returns, call 1-888-607-4287 before mailing the item back so the return and credit refund can be processed correctly.

    CVS Brand and Beauty Satisfaction Guarantees

    CVS says many private-label CVS Pharmacy brand products are covered by a 100% money-back guarantee, subject to exclusions and return authorization. CVS also says beauty purchases are covered by a 100% satisfaction guarantee and can be returned opened or unopened with a receipt or invoice.

    If you are returning a CVS brand or beauty item, bring the product and proof of purchase to a CVS Pharmacy store or call Customer Care for mail-return instructions.

    ExtraCare, ExtraBucks Rewards, and Coupons

    For ExtraCare questions, call 1-800-SHOP-CVS / 1-800-746-7287. ExtraCare support can help with card replacement, member updates, ExtraBucks Rewards, card numbers, rewards issues, and account questions.

    If a coupon, ExtraBucks offer, digital deal, raincheck, or promo code does not work, save the offer, receipt, account details, and expiration date. CVS coupon rules and pharmacy coupon restrictions can vary by state, prescription type, federal or state health care program, and offer terms.

    CVS Photo Help

    CVS Photo issues may involve online ordering, in-store pickup, promo codes, print quality, photo gifts, passport photos, and app or website problems. For in-store photo feedback, call CVS Pharmacy Customer Service at 1-800-746-7287. For CVS.com or photo technical issues, call 1-888-607-4287.

    If the issue involves print quality, a failed promo code, wrong order, missing prints, or passport photo compliance, keep the receipt, order number, store location, photos, and promo code details.

    MinuteClinic Customer Service

    For MinuteClinic questions, call 1-866-389-ASAP / 1-866-389-2727. MinuteClinic support may involve appointments, visit records, billing, insurance, test results, vaccines, virtual care, and clinic feedback.

    If your concern is medical, contact the clinician, your doctor, or emergency services as appropriate. For billing or insurance questions, gather the visit date, clinic location, patient information, insurance details, and any billing statement.

    CVS Specialty and CVS Caremark

    CVS Specialty support is separate from regular retail pharmacy customer service. For CVS Specialty medication questions, refills, delivery, insurance, billing, or CareTeam support, use CVS Specialty’s website, app, or call 1-800-237-2767. For CVS Specialty website or app technical support, call 1-855-264-3239.

    CVS Caremark is CVS Health’s pharmacy benefit manager and is usually tied to your prescription insurance plan. For CVS Caremark member issues, use Caremark.com or the number on your prescription benefit card, insurance card, or plan documents.

    Privacy and Prescription Information

    CVS says it cannot discuss personal health information through ordinary email in order to protect customer privacy. If your issue involves prescription details, medication history, immunization records, or other protected health information, CVS may need to contact you by phone or verify you through an account, store, pharmacist, or secure process.

    Do not include Social Security numbers, full credit card numbers, passwords, or sensitive medical details in a public review or unsecured message. Use official CVS channels for private prescription or health information.

    Store Complaints and Local Pharmacy Issues

    If your complaint involves a specific CVS Pharmacy store, include the store number, store address, date and time, department, receipt details, and a clear description of the issue. This is especially important for pharmacy wait times, customer service behavior, store cleanliness, product availability, coupons, rainchecks, and photo department issues.

    For urgent medication concerns, speak with the pharmacist, your prescriber, or another qualified health professional. For general store feedback, call CVS Customer Service or use the CVS Pharmacy Customer Relations form.

    Watch Out for Fake CVS Coupons, Pharmacy Texts, and Support Numbers

    CVS customers should be cautious with fake pharmacy texts, fake delivery notices, fake prescription refill links, phishing emails, fake coupons, fake gift card offers, and unofficial customer-service numbers. Use CVS.com, the CVS Pharmacy app, your local CVS Pharmacy, and the verified phone numbers listed on this page.

    • Do not call random CVS support numbers found in social media comments, ads, or unofficial complaint pages.
    • Do not click unexpected prescription, coupon, refund, delivery, or account-warning links without checking the domain.
    • Do not share CVS account passwords, verification codes, prescription details, or payment information with suspicious callers.
    • Be cautious of fake ExtraCare, ExtraBucks, gift card, or survey reward offers.
    • Never provide gift card numbers to someone claiming to be CVS support.
    • If a prescription or medical issue seems suspicious, call your local CVS Pharmacy using the number listed on CVS.com or on the prescription label.
    • If you see an unfamiliar CVS, CVS Pharmacy, CVS.com, MinuteClinic, CVS Specialty, or Caremark charge, check your account and contact your payment provider if it appears unauthorized.

    How to Escalate a CVS Customer Service Problem

    1. Start with the correct CVS route: Use CVS Pharmacy Customer Service for store/pharmacy issues, CVS.com Customer Care for online/app issues, MinuteClinic for clinic issues, CVS Specialty for specialty medication issues, or Caremark for pharmacy benefit issues.
    2. Contact the local store when appropriate: For prescription pickup, store inventory, rainchecks, photo orders, and store service complaints, start with the store involved.
    3. Call customer service: Use 1-800-746-7287 for CVS Pharmacy and store feedback, or 1-888-607-4287 for CVS.com and app support.
    4. Document the issue: Save receipts, prescription labels, order confirmations, tracking numbers, photos, emails, app screenshots, case numbers, and store details.
    5. Ask for a case number: Request a reference number for unresolved pharmacy, refund, store, ExtraCare, CVS.com, or app issues.
    6. Use written follow-up when possible: Use the CVS Customer Relations or CVS.com email forms for non-urgent complaints so you have a written record.
    7. Use medical channels for medical concerns: Contact your pharmacist, doctor, prescriber, insurer, or emergency services when the issue involves medical care, medication safety, or health risks.
    8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, insurer, or payment provider before the dispute deadline closes.

    CVS Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows a 2.4 out of 5 star rating for CVS based on 10 reviews. The visible CSN reviews are older and include complaints about pharmacy delays, prescription handling, store cleanliness, store management, photo coupon or promo issues, product availability, and raincheck frustration. There is also one visible positive review praising CVS generally.

    Because the visible review sample is limited and mostly from 2017-2018, it should not be treated as a complete picture of CVS customer service today. If you recently contacted CVS about a prescription, store complaint, CVS.com order, CVS app issue, ExtraCare, MinuteClinic, CVS Specialty, return, refund, coupon, or customer service response time, please share your experience below.

    What To Expect When Contacting CVS

    • CVS Pharmacy customer service uses 1-800-746-7287 for store, pharmacy, policy, and in-store photo feedback.
    • CVS.com and mobile app issues use 1-888-607-4287.
    • ExtraCare support also uses 1-800-746-7287, with different posted hours.
    • MinuteClinic support uses 1-866-389-2727.
    • CVS Specialty support is separate from regular CVS Pharmacy store support.
    • Prescription and medical issues may require pharmacist, doctor, insurer, or secure account verification.
    • CVS says email cannot be used to discuss some personal health information for privacy reasons.
    • Returns are subject to restrictions, verification, ID requirements, and product-category limits.

    Frequently Asked Questions About CVS Customer Service

    What is the CVS customer service phone number?

    CVS Pharmacy customer service can be reached at 1-800-SHOP-CVS / 1-800-746-7287.

    What is the CVS.com customer care number?

    For CVS.com and mobile app questions, call 1-888-607-4CVS / 1-888-607-4287.

    What are CVS customer service hours?

    CVS Pharmacy customer service is listed as Monday-Friday, 8:30 AM-7 PM ET, and Saturday-Sunday, 10 AM-6:30 PM ET, closed major holidays. ExtraCare and other departments may have different hours.

    How do I contact CVS about a prescription?

    For prescription pickup, refill status, or pharmacy questions, contact your local CVS Pharmacy first. For broader CVS Pharmacy customer-service issues, call 1-800-746-7287.

    How do I contact CVS ExtraCare customer service?

    For ExtraCare card, ExtraBucks Rewards, account updates, or card replacement, call 1-800-SHOP-CVS / 1-800-746-7287.

    How do I contact MinuteClinic?

    For MinuteClinic questions, call 1-866-389-ASAP / 1-866-389-2727.

    What is the CVS Specialty phone number?

    CVS Specialty can be reached at 1-800-237-2767. For CVS Specialty website or app technical support, call 1-855-264-3239.

    What is the CVS return policy?

    CVS says most new, unopened items purchased from CVS Pharmacy or CVS.com can be returned within 60 days of purchase for exchange or refund, subject to restrictions and verification. Some products, including gift cards, prepaid cards, phone cards, at-home COVID-19 test kits, and certain health or personal-care items, may not be returnable.

    Where is CVS corporate headquarters?

    CVS Health is headquartered at 1 CVS Drive, Woonsocket, RI 02895.

    Can CustomerServiceNumbers.com refill my CVS prescription or fix my CVS account?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access CVS accounts, refill prescriptions, provide medical advice, process refunds, issue ExtraBucks, change orders, contact CVS, or resolve pharmacy issues on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • CVS Corporate Office Headquarters – Find CVS Health corporate office contact details and complaint discussion.
    • ChargeOnMyCard.com – Research unfamiliar pharmacy, CVS, MinuteClinic, Caremark, specialty pharmacy, or retail charges.
    • ThinkItsAScam.com – Learn how to spot fake pharmacy texts, fake support numbers, coupon scams, and suspicious prescription messages.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with CVS Health, CVS Pharmacy, CVS.com, MinuteClinic, CVS Specialty, CVS Caremark, or Aetna.

    Share Your CVS Customer Service Experience

    Have you contacted CVS about a prescription, pharmacy wait time, store complaint, CVS.com order, CVS app issue, ExtraCare, ExtraBucks, MinuteClinic, CVS Specialty, CVS Caremark, return, refund, coupon, product availability, photo order, or customer service response time? Share your experience below to help other shoppers and patients understand how CVS handles support requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with CVS Health, CVS Pharmacy, CVS.com, MinuteClinic, CVS Specialty, CVS Caremark, or Aetna. This page is provided for informational and review purposes only. Contact information, pharmacy procedures, return policies, rewards terms, prescription rules, insurance processes, clinic procedures, and support hours may change. Always verify important details directly with CVS, your pharmacist, your prescriber, your insurer, or your payment provider before making health, prescription, purchase, return, or account decisions. For medical emergencies, call 911.

  • Reach DirectBuy Customer Service – Reviews And Complaints

    Before joining DirectBuy, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. DirectBuy is a membership-based buying service that offers discounts on home furnishings, appliances, and other products.

    How to Contact DirectBuy

    You can reach DirectBuy customer service using the following details:

    • Phone Number: 1-800-827-6400
    • Email Support: DirectBuy offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 8 PM ET; Saturday – Sunday, 9 AM – 5 PM ET
    • Corporate Address: DirectBuy, 8450 Broadway, Merrillville, IN 46410
    • Website: https://www.directbuy.com/

    DirectBuy Customer Support Reviews and Complaints

    When considering joining DirectBuy, it’s helpful to review their customer service feedback. DirectBuy competes with other membership-based services like Costco, BJ’s Warehouse, and Sam’s Club, as well as traditional retail stores. Customer reviews often highlight the potential savings on high-ticket items through DirectBuy’s membership. However, some complaints focus on issues related to customer service, membership fees, and product selection.
    Comparing DirectBuy with other buying services can help you determine which offers the best value, pricing, and customer support for your home shopping needs. Evaluating customer reviews and complaints is an important step in making an informed decision about joining DirectBuy.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about joining DirectBuy.

    Note: This website listing is not associated with DirectBuy. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    DirectBuy does not provide support services directly through this website. For any questions or concerns about DirectBuy products or services, contact their customer service representative directly.

  • Reach Fendi Customer Service – Reviews And Complaints

    Before purchasing Fendi products for your luxury fashion needs, it’s important to be aware of Fendi’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Fendi Customer Service Reviews and Complaints

    When considering purchasing Fendi products, such as handbags, shoes, apparel, or accessories, it’s helpful to review Fendi customer service reviews and complaints. Fendi is an iconic luxury fashion brand known for its high-quality craftsmanship, innovative designs, and timeless elegance. The company has received various feedback from customers regarding their support and service. Reviews often highlight the exceptional quality of Fendi products, the exclusive designs, and the luxury shopping experience, while some complaints focus on issues like product availability, shipping delays, and customer support responsiveness. Comparing Fendi with other luxury brands like Gucci, Louis Vuitton, and Prada can provide a broader perspective on customer service experiences in the high-end fashion industry.

    How to Contact Fendi

    To contact Fendi, you can use the following information:

    • General Customer Service Phone Number (U.S.): 1-888-291-0163
    • Email Support: customercare@us.fendi.com
    • Customer Service Hours: Monday – Friday, 9 AM – 9 PM ET; Saturday, 10 AM – 6 PM ET
    • Corporate Office Address: Fendi North America, 555 Madison Avenue, New York, NY 10022
    • Website: www.fendi.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Fendi products for your luxury fashion needs.

    Note: This website listing is not associated with Fendi or its parent company, LVMH. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Fendi does not provide support services directly through this website. For any questions or concerns about Fendi products, contact their customer service representative directly.

  • Home Depot Customer Service: Orders, Returns and Delivery

    The Home Depot customer service assists shoppers with online orders, in-store purchases, delivery delays, damaged merchandise, missing packages, returns, refunds, appliances, installation services, protection plans, credit cards, gift cards, Pro Xtra accounts, tool rentals and store complaints.

    Home Depot uses different support channels for online orders, store purchases, appliances, credit accounts and professional customers. Contacting the department responsible for the transaction can help avoid unnecessary transfers.

    Home Depot Customer Service Help by Issue

    • In-store purchase or general question: Call 1-800-HOME-DEPOT or contact the store where the purchase was made.
    • Online order: Call HomeDepot.com customer support, use online chat or text SUPPORT to 38698.
    • Track an order: Sign in or use Home Depot’s guest order-tracking page.
    • Cancel an order: Open the order immediately and select the cancellation option if it remains available.
    • Missing or damaged shipment: Photograph the package, product and shipping label before reporting the problem.
    • Major-appliance delivery: Call the Appliance Support Hotline immediately and within the applicable 48-hour period for damage or defects.
    • Return or refund: Review the product’s return period and use the original payment method and receipt when possible.
    • Store complaint: Ask for the store manager or contact Home Depot’s Customer Care Store Specialist department.
    • Installation problem: Locate the Home Services agreement and project number before contacting support.
    • Protection Plan claim: Start the claim through Home Depot’s official Protection Plan portal.
    • Credit-card question: Contact the department assigned to the Consumer, Pro Xtra or Commercial account.
    • Pro Xtra problem: Call the dedicated Pro Xtra Customer Care Center.
    • Gift-card problem: Call Home Depot immediately if a registered or identifiable gift card was lost or stolen.
    • Tool or truck rental: Contact the rental location shown on the agreement.

    How to Contact The Home Depot

    Home Depot corporate headquarters:
    The Home Depot, Inc.
    2455 Paces Ferry Road NW
    Atlanta, GA 30339-4024

    The corporate and Store Support Center numbers are not the best starting points for ordinary orders, appliance deliveries, returns or credit-card accounts. Begin with the department responsible for the purchase and escalate only after normal customer service has had an opportunity to resolve the issue.

    Home Depot Online Order Customer Service

    Call 1-800-430-3376 for help with an order placed through HomeDepot.com.

    Online support may assist with:

    • Order confirmation
    • Order tracking
    • Cancellation requests
    • Shipping delays
    • Missing packages
    • Damaged merchandise
    • Incorrect products
    • Buy Online, Pick Up in Store orders
    • Curbside pickup
    • Ship-to-store orders
    • Online returns and refunds

    Have available:

    • The order number
    • The purchasing email address
    • The delivery or pickup location
    • The product name and model
    • The expected delivery date
    • Carrier tracking information
    • Photographs when damage or an incorrect product is involved

    How to Track a Home Depot Order

    Customers can track an order by:

    • Signing in and opening Purchase History
    • Using the guest order-tracking page
    • Opening the shipping confirmation email
    • Calling online-order support
    • Texting SUPPORT to 38698

    An order may be divided among several shipments. Compare the number of packages listed in the order details with the number actually delivered before reporting missing merchandise.

    Home Depot Tracking Has Not Updated

    Contact Home Depot when:

    • The expected delivery date has passed.
    • The carrier has not scanned the package for several days.
    • The carrier says it never received the shipment.
    • The package appears to have been returned to the sender.
    • A scheduled delivery appointment was missed.

    Save screenshots of the tracking history and any carrier communications.

    How to Cancel a Home Depot Order

    Request cancellation immediately because an order cannot always be stopped after processing begins.

    To review cancellation options:

    1. Sign in to the Home Depot account.
    2. Open Purchase History.
    3. Select the order.
    4. Select Cancel Items when available.
    5. Choose the products to cancel.
    6. Submit the request.
    7. Save the confirmation.

    If the cancellation option is unavailable, call 1-800-430-3376.

    A cancellation request is not guaranteed after the item has entered shipping or delivery processing.

    Order Arrived After Cancellation

    If Home Depot confirmed the cancellation but the product was still delivered:

    • Do not install, assemble or use it.
    • Save the cancellation confirmation.
    • Photograph the package and shipping label.
    • Contact Home Depot through the order.
    • Request a prepaid return or pickup.
    • Confirm that no return-shipping charge will be deducted.

    Home Depot Pickup and Curbside Problems

    Buy Online, Pick Up in Store and curbside orders may involve:

    • An item being unavailable after purchase
    • A pickup-ready notice arriving too early
    • An order being canceled by the store
    • Long curbside wait times
    • The wrong merchandise being brought out
    • An incomplete order
    • A pickup person not being authorized

    Before traveling to the store:

    • Wait for the pickup-ready notification.
    • Confirm the store location.
    • Review the number and size of the products.
    • Bring the required identification.
    • Confirm that another pickup person is listed when applicable.

    Inspect the order before leaving the store and report missing or damaged items immediately.

    Home Depot Package Marked Delivered but Missing

    Before reporting a missing package:

    1. Check the front door, side entrance, garage, porch and other protected locations.
    2. Review the carrier’s delivery photograph.
    3. Confirm the shipping address.
    4. Ask household members, neighbors, office staff or building management.
    5. Check whether the order contains several separate shipments.
    6. Review tracking for a premature delivery scan.

    If the package remains missing, call online support and provide the order number, carrier, delivery date and tracking number.

    For expensive merchandise, retain security-camera footage and request a delivery investigation.

    Damaged or Incorrect Home Depot Merchandise

    Photograph:

    • The complete product
    • The damaged area
    • The shipping box or pallet
    • The shipping label
    • The model and serial-number labels
    • Missing parts or hardware

    Do not discard packaging or damaged pieces until Home Depot confirms the resolution.

    Possible resolutions can include:

    • A replacement product
    • Replacement parts
    • A refund
    • A partial credit if the customer agrees to keep the item
    • A return pickup
    • Manufacturer warranty assistance

    Do Not Install a Clearly Damaged Product

    Installation or use may complicate a return.

    Stop and contact Home Depot when:

    • The item is the wrong model or size.
    • A major component is cracked or bent.
    • Parts are missing.
    • The product cannot be used safely.
    • The serial or model number does not match the order.

    Home Depot Appliance Delivery Customer Service

    Call 1-800-455-3869 for major-appliance delivery, installation, rescheduling, damage or defect concerns.

    This department assists with products such as:

    • Refrigerators
    • Freezers
    • Washers
    • Dryers
    • Ranges
    • Dishwashers
    • Built-in and over-the-range microwaves

    Inspect a Major Appliance at Delivery

    Before accepting the delivery:

    • Confirm the model number.
    • Inspect every visible surface.
    • Check doors, drawers and controls.
    • Look for dents, scratches and broken glass.
    • Confirm that required accessories are included.
    • Photograph damage and packaging.
    • Record damage on the delivery paperwork.

    Refuse a visibly damaged or incorrect appliance when appropriate.

    Home Depot’s 48-Hour Major-Appliance Rule

    Damage, defects and return requests involving eligible major appliances must be reported to Customer Solutions at 1-800-455-3869 within 48 hours of delivery, excluding weekends under Home Depot’s published policy.

    The 48-hour requirement can apply even when the appliance is:

    • Unopened
    • Unused
    • Still factory sealed

    Inspect and test the appliance promptly. Do not wait for a future installation appointment to report visible damage or an incorrect model.

    Missed Appliance Delivery

    Call the Appliance Support Hotline to reschedule.

    Have ready:

    • The appliance order number
    • The scheduled date and window
    • The delivery address
    • Telephone records or messages from the delivery company
    • Any installation or haul-away services purchased

    Ask whether installation, haul-away or delivery fees will be adjusted when the delivery company caused the missed appointment.

    Appliance Installation Problem

    Separate the possible causes:

    • Product defect: Contact appliance support or the manufacturer.
    • Delivery damage: Report it within the 48-hour period.
    • Installation workmanship: Contact Home Depot about the installer and project.
    • Home not ready: Correct electrical, plumbing, gas, venting, cabinet or access conditions before rescheduling.

    Photograph the area before and after installation and retain all paperwork.

    Home Depot Return Policy

    Most eligible merchandise can generally be returned within 90 days with proof of purchase.

    The product should be:

    • In returnable condition
    • Accompanied by proof of purchase when possible
    • Returned with accessories and parts
    • Within the applicable product-specific period

    Home Depot may decline a return involving customer damage, fraud, abuse or a product excluded by the policy.

    Products With Shorter Return Periods

    Different periods apply to certain categories.

    Examples include:

    • 48 hours: Major appliances
    • 7 days: Certain generators, air conditioners, dehumidifiers and gas pressure washers
    • 30 days: Furniture, tractors, consumer electronics, paint sprayers and certain gas-powered equipment

    Product condition and packaging requirements also apply.

    Check the current return policy before relying on a general 90-day period.

    365-Day Returns With Eligible Home Depot Credit Accounts

    Certain purchases made with an eligible Home Depot Consumer Credit Card, Pro Xtra Credit Card or Commercial Account may qualify for a 365-day return period.

    The longer period does not override:

    • The 48-hour appliance policy
    • Shorter seven- or 30-day categories
    • Non-returnable merchandise
    • Other product-specific exceptions

    How to Return an Online Purchase

    Depending on the item, customers may:

    • Return it to a Home Depot store.
    • Print a return shipping label.
    • Schedule pickup for a large or heavy item.
    • Call online customer service for assistance.

    Call 1-800-430-3376 when an item is too large or heavy to return to a store or ship normally.

    Home Depot Refund Problems

    Refund timing can depend on:

    • The original payment method
    • Whether the item was returned in a store or by carrier
    • Whether the warehouse has processed the return
    • Whether the refund is going to a card, cash, store credit or check
    • The bank or card issuer’s processing time

    Keep:

    • The return receipt
    • Carrier tracking
    • Pickup confirmation
    • The refund amount
    • The expected processing date
    • Any customer-service case number

    Refund Was Sent by Check

    A check refund may be used in certain circumstances.

    Confirm:

    • The name printed on the check
    • The mailing address
    • The date the refund was approved
    • The estimated mailing time
    • Whether the check can be traced or reissued

    One recent COH review praises a store employee who continued working on an incorrectly addressed refund check until the matter was corrected.

    Refund Is Less Than Expected

    Ask Home Depot to explain:

    • Return-shipping deductions
    • Original delivery or installation charges
    • Restocking or special-order terms
    • Promotional discounts
    • Gift-card or store-credit portions
    • Partial returns from a larger order

    Request an itemized explanation when the amount is unclear.

    How to Complain About a Home Depot Store

    Start with the store’s customer-service desk or manager.

    Bring:

    • The receipt or order number
    • The product information
    • The date and time
    • The employee or department involved
    • Photographs or documents
    • The specific resolution requested

    If the store does not resolve the issue, call the Customer Care Store Specialist department at:

    1-800-553-3199

    Home Depot publishes this number for complaints, positive comments and merchandise concerns involving its stores.

    Store Manager Complaint

    Ask that the complaint include:

    • The store number and address
    • The manager’s name
    • The department involved
    • The transaction date
    • Previous promises or case numbers
    • The requested correction

    Save written messages and the names of everyone contacted.

    Home Depot Employee Compliment

    Positive feedback can also be submitted through the store or Customer Care department.

    Include:

    • The employee’s name
    • The store number and city
    • The date
    • A clear description of what the employee did

    Specific feedback is more useful than a general compliment.

    Home Depot Installation and Home Services Complaints

    Home Depot offers installation and project services for products such as:

    • Flooring
    • Windows
    • Doors
    • Roofing
    • Fencing
    • Cabinets and countertops
    • Heating and air-conditioning equipment
    • Water heaters and plumbing products
    • Electrical fixtures
    • Garage doors

    The agreement may involve Home Depot and an independent installation contractor.

    Before Contacting Home Services

    Gather:

    • The project or service agreement number
    • The store and sales department
    • The contractor’s name
    • The measurement and installation dates
    • Payment records
    • Change orders
    • Photographs
    • Permit or inspection records
    • The outstanding work or damage

    Installation Delays

    Ask:

    • Whether materials have been ordered
    • Whether the installer has accepted the project
    • Whether permits are required
    • Whether another measurement is needed
    • The revised installation date
    • Whether cancellation or refund options apply

    Do not rely only on verbal promises. Request an updated written schedule.

    Installation Damage or Poor Workmanship

    Photograph the area before additional work is performed.

    Document:

    • The exact damage or defect
    • When it was discovered
    • Who performed the work
    • Whether the work passed inspection
    • Whether the installer attempted a repair
    • Any related property damage

    Request a written repair plan and completion date.

    Home Depot Protection Plan Claims

    The Home Depot Protection Plan is separate from Home Depot’s ordinary return policy and the manufacturer’s warranty.

    Use the official Protection Plan page to:

    • File a claim
    • Check claim status
    • Obtain technical support
    • Review coverage
    • Find plan documents

    Have available:

    • The purchase receipt
    • The product model and serial number
    • The plan information
    • The purchase date
    • A description of the failure
    • Photographs or error codes

    Manufacturer Warranty Versus Protection Plan

    The manufacturer may be responsible during the original warranty period.

    Ask:

    • Whether the manufacturer’s warranty is still active
    • Whether the plan provides additional coverage from the purchase date
    • Which company is handling the repair
    • Whether replacement, reimbursement or repair applies

    Keep every claim and service number.

    Home Depot Credit-Card Customer Service

    Home Depot credit accounts are serviced separately from ordinary merchandise orders.

    Credit-account support may assist with:

    • Payments
    • Statements
    • Interest and promotional financing
    • Late fees
    • Lost or stolen cards
    • Unauthorized transactions
    • Account access
    • Credit reporting

    Home Depot merchandise customer service generally cannot make every adjustment to a bank-issued credit account.

    Promotional Financing Complaints

    Before accepting a promotional offer, review:

    • The promotional expiration date
    • Whether interest is deferred
    • The minimum monthly payment
    • The balance required to avoid interest
    • Which purchases qualify

    Retain the receipt and promotional disclosure until the balance is paid.

    Home Depot Pro Xtra Customer Service

    Call 1-866-333-3551 for Pro Xtra membership assistance.

    Pro Xtra support may help with:

    • Account access
    • Missing purchases
    • Rewards and Perks
    • Paint rewards
    • Receipt tracking
    • Authorized purchasers
    • Account deletion
    • Business information

    Purchases generally must be connected to the Pro Xtra account to count toward eligible rewards.

    Save receipts until the transaction appears correctly.

    Home Depot Gift-Card Problems

    Call 1-800-466-3337 immediately when an identifiable Home Depot gift card was lost or stolen.

    Have available:

    • The purchase receipt
    • The gift-card number when recorded
    • The purchase location and date
    • The original amount
    • Any remaining balance

    Replacement may depend on whether Home Depot can identify and verify the card.

    Home Depot Gift-Card Scams

    Never provide a gift-card number or PIN to someone claiming that the cards are needed to pay:

    • Taxes
    • Utility bills
    • Police or court fees
    • Computer support
    • A family emergency
    • A prize or sweepstakes fee

    Legitimate government agencies and businesses do not demand payment using Home Depot gift cards.

    Home Depot Tool and Truck Rental Complaints

    Contact the rental location printed on the agreement for:

    • Equipment breakdowns
    • Extensions
    • Late returns
    • Deposit questions
    • Fuel charges
    • Damage assessments
    • Truck or trailer problems

    Before leaving the rental center:

    • Photograph existing damage.
    • Review the fuel level.
    • Confirm the return deadline.
    • Test the equipment.
    • Review optional protection coverage.
    • Keep the agreement and receipt.

    Call the rental center immediately if equipment becomes unsafe or unusable.

    Home Depot Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Home Depot with a rating of 3.7 out of 5 stars based on three reviews.

    The reviews were submitted between 2014 and 2018, so the rating is a small and dated sample rather than a current measurement of overall Home Depot customer satisfaction.

    The CSN reviews describe:

    • Positive appliance and store experience: One longtime shopper praised appliance pricing, helpful employees and the absence of product problems.
    • Kitchen-design delays: A customer reported repeated missed deadlines and limited follow-up on a kitchen and countertop design.
    • Employment question: One former temporary employee requested help obtaining clearance to return to work.

    More recent reviews on the related CorporateOfficeHeadquarters.com page describe:

    • A damaged-item refund that remained unresolved after repeated calls
    • A poor appliance-delivery experience and lack of follow-up
    • Packages and a live plant being left in inappropriate locations
    • A request for additional veteran parking spaces
    • A positive experience with an employee who resolved a refund-check address problem

    These are individual customer reports and do not establish that every Home Depot customer will experience the same outcome.

    What to Include in Your Home Depot Review

    A useful review should explain:

    • Whether the purchase was online or in a store
    • The store city and state when relevant
    • The product or service involved
    • Whether the problem concerned an order, delivery, return, appliance, installation or credit account
    • The date the issue began
    • Which department was contacted
    • Whether a case number was provided
    • What resolution was promised
    • Whether the issue was ultimately resolved

    Do not include complete order numbers, payment-card details, gift-card numbers, private addresses, passwords or contractor access information.

    How to Escalate a Home Depot Complaint

    1. Start with the correct department. Store purchases, online orders, appliances, installations and credit accounts use different support channels.
    2. Gather evidence. Save receipts, photographs, tracking records, delivery paperwork, project agreements and chat transcripts.
    3. Request a case number. Record the representative’s name, date and promised action.
    4. Ask for the store manager. Use this step for store purchases and employee concerns.
    5. Contact the Customer Care Store Specialist department. Call 1-800-553-3199 for unresolved store complaints.
    6. Ask for a supervisor. Explain which earlier promises or deadlines were missed.
    7. Follow up through the same case. Avoid opening several conflicting requests.
    8. Use corporate routing only when necessary. The Store Support Center can route unresolved corporate concerns but does not replace normal order or claims procedures.

    Information to Include in a Home Depot Complaint

    Include:

    • A partially masked order or transaction number
    • The store number and address when relevant
    • The product or project involved
    • A concise timeline
    • Names of employees or contractors contacted
    • Previous case numbers
    • Photographs and supporting records
    • The exact resolution requested

    Home Depot corporate address:
    The Home Depot, Inc.
    2455 Paces Ferry Road NW
    Atlanta, GA 30339-4024

    Sending correspondence to corporate headquarters does not replace a required appliance report, product return, protection-plan claim or credit-card dispute.

    Home Depot Customer Service Frequently Asked Questions

    What is Home Depot’s customer-service number?

    Call 1-800-466-3337, also written as 1-800-HOME-DEPOT, for general customer service and in-store purchase assistance.

    What is the Home Depot online-order number?

    Call 1-800-430-3376 for HomeDepot.com orders.

    What hours is Home Depot online customer service open?

    Online-order telephone support is generally available daily from 6 a.m. to 2 a.m. Eastern Time.

    Does Home Depot offer 24-hour support?

    Customers can text SUPPORT to 38698 at any time. Live telephone and departmental hours vary.

    How do I track a Home Depot order?

    Sign in and open Purchase History or use Home Depot’s guest order-tracking page.

    How do I cancel a Home Depot order?

    Open the order and select Cancel Items when available. Call online support immediately if the option no longer appears.

    What is Home Depot’s appliance-support number?

    Call 1-800-455-3869 for appliance delivery, damage, defects and rescheduling.

    How long do I have to report a damaged major appliance?

    Home Depot’s published policy requires eligible major-appliance damage, defects and returns to be reported within 48 hours of delivery, excluding weekends.

    How long is Home Depot’s return period?

    Most eligible merchandise can generally be returned within 90 days. Major appliances and several other product categories have shorter periods.

    Can I return an online purchase to a Home Depot store?

    Many eligible online purchases can be returned to a store. Large, heavy and restricted products may require a shipping label or scheduled pickup.

    How do I complain about a Home Depot store?

    Ask for the store manager or call the Customer Care Store Specialist department at 1-800-553-3199.

    What is the Home Depot Consumer Credit Card number?

    Call 1-800-677-0232.

    What is the Pro Xtra customer-service number?

    Call 1-866-333-3551.

    How do I file a Home Depot Protection Plan claim?

    Use the official Home Depot Protection Plan page and select the claim or support option.

    What is Home Depot’s corporate phone number?

    The Store Support Center can be reached at 1-770-433-8211. Home Depot also publishes 1-800-654-0688 for toll-free corporate and Customer Care routing.

    Where is Home Depot headquartered?

    The Home Depot is headquartered at 2455 Paces Ferry Road NW, Atlanta, GA 30339-4024.

    How Home Depot Compares With Other Home-Improvement Retailers

    When comparing retailers, consider local inventory, delivery options, return periods, appliance policies, installation responsibility, contractor access, credit promotions and the availability of store management.

    Related Home Depot and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by The Home Depot, Inc., Citibank, Home Depot installation contractors, delivery companies or Protection Plan administrators.

    Our goal is to provide more than a telephone number by helping customers identify the correct department, understand return and appliance deadlines, document complaints and report whether a company resolved the issue.

    Share Your Home Depot Customer Service Experience

    Have you contacted Home Depot about an online order, store purchase, missing package, damaged product, appliance delivery, return, refund, installation, Protection Plan, credit card, Pro Xtra account, gift card or tool rental?

    Leave a review below and explain what happened, which store or department you contacted, whether a case number was provided, what resolution was promised, how long the process took and whether Home Depot ultimately resolved the complaint.

    Do not include complete order or payment numbers, gift-card numbers, passwords, verification codes, private addresses, contractor access codes or other sensitive information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with The Home Depot, Inc., Citibank, Home Depot installation contractors, delivery companies or Protection Plan administrators. Home Depot does not provide customer service through this website.

    Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.